Islamabad Serena Hotel Reviews

5 restaurants, breakfast, lunch, dinner served; Asian cuisine

Check availability

Reviews of Islamabad Serena Hotel

Islamabad Serena Hotel

Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Kamal

21 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel

Stayed 1 night in Mar 2024

Response from KA on 30 Mar 2024

Thanks for your feedback and looking forward to see you again!

10/10 Excellent

Martina

Business traveller

16 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff, always helpful - from concierge to cleaner and restaurant staff and those in the business complex.

Stayed 1 night in Mar 2024

Response from KA on 30 Mar 2024

Thanks for your feedback and looking forward to see you again!

10/10 Excellent

Martina

Business traveller

13 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were excellent and so helpful - beyond any expectations. From the expansive breakfast to the room service in the evening, everything is a delight.

Stayed 3 nights in Mar 2024

Response from KA on 16 Mar 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Zeba

Travelled with family

22 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Serena is the Crown jewel of Islamabad. I don’t have enough words to describe what an incredible experience we had at the Sarena. Spent 2 nights with family on a vacation and would definitely come back.

Stayed 2 nights in Feb 2024

Response from MM on 23 Feb 2024

Thank you for your feedback and looking forward to see you again

10/10 Excellent

Mohammad Shahid

9 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easily the best hotel in Islamabad

Superb hotel, maybe the likes of Pearl Continentral Malam Jabba can learn a thing or two from Serena's management.

Stayed 1 night in Jan 2024

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

8/10 Good

Pervaiz

Business traveller, Travelled with partner

6 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Farrah

Travelled with family

31 Dec 2023

Liked: Property conditions & facilities, room comfort

Wonderful stay!!

Amazing. The only thing I would improve on are the mattresses which are v hard. But otherwise an incredible place! The buffet, gardens and spa are perfect.

Stayed 1 night in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Sohail

Travelled with partner

27 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent overall experience!

Stayed 5 nights in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Abid

12 Dec 2023

Its everything wonderful stunning hospitality

Stayed 1 night in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

saeed

6 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Possibly the best hotel in Pakistan.

Stayed 2 nights in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Anas

4 Dec 2023

Stayed 1 night in Dec 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Hon Fung

2 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2023

Response from KA on 30 Jan 2024

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Waqar

14 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

This is easily the best hotel in Islamabad and the facilities are world class at a very affordable price

Stayed 1 night in Nov 2023

Response from KA on 15 Nov 2023

Thank you for staying with us and looking forward to see you again.

10/10 Excellent

Ronald, Dubai

9 Nov 2023

Stayed 3 nights in Nov 2023

Response from KA on 2 Dec 2023

Thank you for your feed back and looking forward to welcome you again.

10/10 Excellent

Verified traveller

Business traveller

7 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay at the Serena. They have a lot of useful services at the hotel for a business trip, including an ATM, coffee shops and car service. They provided a complimentary local phone with internet and airport pick-up/drop-off. It has very good security and a connection to the Serena Business Complex. Would recommend.

Stayed 1 night in Nov 2023

Response from KA on 14 Nov 2023

Thank you for your feedback and looking forward to see you again.

10/10 Excellent

Rebecca

4 Nov 2023

Stayed 8 nights in Oct 2023

Response from KA on 29 Nov 2023

Thank you for your feed back and looking forward to see you again.

10/10 Excellent

Aleem

12 Oct 2023

Liked: Cleanliness, staff & service

Serena is good

Stayed 1 night in Sep 2023

Response from KA on 20 Oct 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Saqib

1 Oct 2023

Stayed 5 nights in Sep 2023

Response from KA on 26 Oct 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Poor

Farah

Travelled with partner

12 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

The staff wasn’t friendly and the room wasn’t clean

Stayed 1 night in Sep 2023

Response from KA on 15 Sept 2023

Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention. I sincerely apologize for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide.

10/10 Excellent

muhammad

Travelled with family

27 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

floors should be cleaned better carpet was beautiful but not well kept with stains

Stayed 20 nights in Aug 2023

Response from KA on 4 Sept 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Saqib

24 Aug 2023

Stayed 3 nights in Aug 2023

Response from KA on 15 Sept 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Asad

Travelled with family

15 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay arrived a 5am staff were helpful and kind

Stayed 1 night in Aug 2023

Response from KA on 18 Aug 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Rebecca

Business traveller

14 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All around excellent experience at the Serena. The staff are consistently helpful and friendly - from the security to front desk to housekeeping to gym and spa to restaurant staff. They go out of their way to make sure your stay is pleasant. The rooms are excellent - I stayed in two different rooms across two stays and found them both to be comfortable, quiet, and spacious. The gym is excellent, lots of equipment, spacious and with a nice view over the pool (unlike lots of hotel gyms stuck in the basement). I will definitely stay here again on any return visit to Islamabad.

Stayed 8 nights in Aug 2023

Response from KA on 18 Aug 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

8/10 Good

Pilirani

8 Aug 2023

Stayed 2 nights in Aug 2023

Response from KA on 4 Sept 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Muhammad

16 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Best place in Islamabad

Stayed 1 night in Jul 2023

Response from KA on 25 Jul 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

2/10 Terrible

GUL REHMAN

19 May 2023

Stayed 1 night in May 2023

Response from MM on 7 Jul 2023

will take corrective action

2/10 Terrible

SHAFIQ

28 Apr 2023

Liked: Staff & service, amenities, property conditions & facilities

Excellent and pro all staff.

Stayed 1 night in Apr 2023

Response from KA on 2 May 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

umar

Business traveller

30 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its a beautiful property and very 'Serene' Food lagged a little from its beauty.

Stayed 6 nights in Mar 2023

Response from KA on 8 Apr 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Bilal

22 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2023

Response from KA on 8 Apr 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Wahid

13 Feb 2023

Stayed 1 night in Feb 2023

Response from KA on 16 Mar 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Shaharyar

13 Jan 2023

Stayed 3 nights in Jan 2023

Response from KA on 17 Jan 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

10/10 Excellent

Syed Tanveer

9 Jan 2023

2/10 Terrible

Jamila

Travelled with family

7 Jan 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We have been staying at Serena ISB for the past 5 years. Our previous stay was terrible so the GM at the time promised better service, we have just completed our most recent stay and it was worse. We pay the premium for Serena as we travel with a terminal patient and want the safety and security Serena once brought. It is now just a free for all of people wanting to take selfies in the lobby and attending functions. There is no distinguishment between paying hotel guests and day visitors. Rooms are now run down, no display of etiquette and noise disruption starting as early as 5am on a Sunday morning without prior written warning from the hotel to guests. Was verbally assaulted with physical threats in the hotel lobby by a grown man yet no member of staff offered to help nor do they keep decorum and ask people to queue at reception. This is no longer a five star property and the new GM’s lack of concern for our troubles has urged us to never return and ensure our family and friends do the same. I have travelled the world and never encountered such unbothered staff, despite that special mention to Naeem, Niaz, Abdul Rehman, (a man from northern areas sorry forgot your name), Nassir and Khalid. It seems the people on the ground are painting the picture for the people above to take credit on.

6/10 Okay

Khurram

Travelled with partner

2 Jan 2023

Liked: Staff & service

Disliked: Cleanliness

The lobby and other common areas were good. Room was old and dated and not clean

Response from KA on 5 Jan 2023

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Humaira, Dallas

Travelled with family

23 Dec 2022

Liked: Property conditions & facilities

Disliked: Staff & service

Over all it was ok . Front desk staff need to be trained well about customer service . They were very slow . Room service was very slow they need to be reminded again and again to send bell boy to room or roll away bed in the room . Very frustrating . Shower head was dirty . Shower need to be cleaned properly .

Response from KA on 24 Dec 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Muhammad

Travelled with family

22 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Very comfortable stay.I was upgraded for club access lounge with beautiful views/serenity and good food choices available from 6:30 a.m. till 9:30 p.m.; also has in doom dining available for 24 hours. In all, highly recommend without any reservations

Response from KA on 24 Dec 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

David

21 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Mohammad

15 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2022

8/10 Good

Isabelle

5 Dec 2022

2/10 Terrible

Shaharyar

18 Oct 2022

Disliked: Cleanliness, staff & service

Check in process was not smooth. The entire check in process took nearly 45 minutes. When I walked into the room, it wasn't clean and there was a rotten and putrid smell coming from it. When I called front desk, I was informed that they don't have another room available. I wanted to leave the property right away but my luggage disappeared and was found an hour later. I checked out and left the property in less than 2 hours.

Stayed 1 night in Oct 2022

Response from KA on 4 Nov 2022

Dear Sir,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to room cleanliness and the late check-in process issue. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

10/10 Excellent

Zakia

Travelled with partner

16 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superb.

Stayed 2 nights in Oct 2022

Response from KA on 24 Oct 2022

Thank you for staying with us and looking forward to welcome you again.

8/10 Good

Eva

Travelled with partner

3 Oct 2022

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Sep 2022

Response from KA on 3 Oct 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Danish

Travelled with family, Travelled with family and small children

8 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mr Bilal was amazing, managed the hotel the night we arrived and he set everything right.

Stayed 4 nights in Aug 2022

Response from KA on 11 Oct 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.

4/10 Poor

Fatima

Travelled with family and small children

19 Aug 2022

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Check in process is extremely slow, lack of efficiency.

Stayed 2 nights in Aug 2022

Response from KA on 22 Aug 2022

Dear Ms. Fatima,Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention pertaining to slow check-in process. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action.We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

8/10 Good

saulat

18 Aug 2022

Stayed 1 night in Aug 2022

6/10 Okay

Faisal

Travelled with family

17 Jul 2022

Liked: Cleanliness, staff & service, amenities

Pros: friendly staff, clean, room amenities. Room size. Food quality Cons: inconsistent dress code guidelines and selective application for breakfast area. My teenagers were not allowed to enter wearing golf shorts when others were allowed wearing shorts and bathroom slippers. Though clean, rooms and furniture is showing age and need massive upgrade. Our bathroom roof collapsed in middle of night with concrete blocks falling into the bathtub. Luckily no one was using it at the time. We were upgraded to suite. Reception staff not well versed and check out took 30 mins. They tried to charge us again for the whole stay when it was already prepaid via Expedia. After calling Expedia, showing email of receipt and my bank statement they still won’t let go. Finally their superior had to be called and the issue was sorted out. Would opt for Marriott Islamabad next time.

Stayed 2 nights in Jul 2022

Response from KA on 18 Jul 2022

Greetings from the Islamabad Serena Hotel! Thank you very much for the feedback following your recent stay. Kindly be assured that I have read your comments with great attention. I sincerely apologise for the inconvenience caused to you and I assure you that your feedback has been shared with the concerned department head for his review and necessary corrective action. We are looking forward to welcoming you back soon to the Islamabad Serena Hotel when we shall demonstrate the quality service for which the hotel is renowned worldwide. With warmest regards,

10/10 Excellent

Karl

29 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent! Not much around the hotel but loved my stay there.

Stayed 1 night in Jun 2022

Response from KA on 29 Jun 2022

Thank you for your feedback looking forward to see you again

2/10 Terrible

Bilal

22 Mar 2022

Stayed 2 nights in Mar 2022

Response from KA on 25 Mar 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

6/10 Okay

Jamila

Travelled with family

9 Mar 2022

Liked: Cleanliness

Disliked: Staff & service

Security.

Stayed 14 nights in Dec 2020

Response from KA on 11 Mar 2022

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again

10/10 Excellent

Saqib

Travelled with family

15 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent hotel

Stayed 1 night in Dec 2021

Response from KA on 17 Dec 2021

Thanks for staying with us. We appreciate your feedback and looking forward to welcome you again.