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Reviews of Sunway Lost World Hotel

3.5 out of 5
Sunway Lost World Hotel
No 2, Persiaran Lagun Sunway 1, Sunway City, Ipoh, Perak

Reviews

7.8

Good

Rating 10 - Excellent. 126 out of 456 reviews" "
Rating 8 - Good. 186 out of 456 reviews" "
Rating 6 - Okay. 110 out of 456 reviews" "
Rating 4 - Poor. 25 out of 456 reviews" "
Rating 2 - Terrible. 9 out of 456 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shaun Young

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite poor
Stayed 1 night in Feb 2024

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful scenery, friendly staff, attractions activities in the resort
Stayed 1 night in Apr 2024

2/10 Terrible

Jack

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lost World Concept is good but bed sheet was blackist in colour and dirty. We stayed on 1x night and forgot the 2nd night.
Stayed 2 nights in Mar 2024

6/10 Okay

Chun

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel with very good staff.
Stayed 2 nights in Dec 2023

8/10 Good

LOKMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jonathon, Bellevue

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A must visit site. The water park and attractions are world class, and clean. Many exhibits in the petting zoo are not commonly found even in many well known zoos. As for the property itself, some minor maintenance work will help to improve it more. The breakfast could be located within the property instead of having guests having to walk 100m (would be challenging when it pours). A fitness facility would also be a great addition. The room safe does not have backlighting, so in the darkened area, it is very hard to see what's being keyed into the keypad. TV displays could be bigger. Staff is great - friendly and helpful
Stayed 3 nights in Jul 2023

10/10 Excellent

Naraseeni, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Returning here after about 4 years. The hotel room and staff are as usual. They are awesome, quick, and attentive. Had a wonderful time in NightPark as well. They increased the number of food options inside the park and prices are reasonable too. I hope Sunway Team can give more attention to the children's pool maintenance. I found the stairs are rusted and most of the slide's paint peeled off and lost the smoothness.
Stayed 1 night in May 2023

10/10 Excellent

Tarma

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Wan Zaidi on 11 Apr 2023
Thank you for the awesome review! Your thoughts and comments are very valuable to us. We’re glad to know you enjoyed your visit to our park. We hope that you will be back to visit us again. See you soon!

8/10 Good

Mahazeey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just need to maintain ( regular check up & repair ) all item in the room. Don’t just trust non Malaysian workers there. My bathroom that time I found cockroach & small non dangerous insects. I’m not upset but that is my opinion. I’m not vip customer but can say frequent customer. My family just love lost world hotel. Been there every now & then. Also the price is to much for family room. Sorry for my harsh words 🙏. I’m not willing to be call for this thing. Thank you ..
Stayed 1 night in Mar 2023
Response from Wan Zaidi on 11 Apr 2023
Hi Mahazeey,Thank you for staying with us and we appreciate your feedback on usWe will definitely take up your comments and suggestions in improving our servicesPlease rest assured that we will take viable steps to improve our services and that the next time you're back, it'll truly be an Awesome Moment for you and your familyThank you and hope to see you soon!

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful.
Stayed 2 nights in Feb 2023
Response from Wan Zaidi on 11 Apr 2023
Thank you for the awesome review! Your thoughts and comments are very valuable to us. We’re glad to know you enjoyed your visit to our park. We hope that you will be back to visit us again. See you soon!

10/10 Excellent

Julienne

Stayed 1 night in Dec 2022

10/10 Excellent

Siow Har

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great staffs. Will stay again.
Excellent hotel just directly at the Lost World Theme Park. We stayed for 2 nights. It was just so convenient to walk over to the theme park and back after playing on the rides and water areas. The breakfast area is over at the theme park entrance as well and that was really convenient. Breakfast was ok, although it could have been better with more variety etc. The toaster machine was rather slow and a long queue started to form. They could have just left the hardboiled eggs in a tray for guests to pick up, rather than having us to wait to ask the staff for it as they were so busy cooking the eggs. Another grouse was that there wasn't any sheltered linkway from the hotel to the theme park as it was raining on one of the days that we were there and we had to run back to the hotel in the rain. The service was excellent and the staffs were so helpful and friendly to the guests. There is a MacDonald's nearby that had recently started operating 24 hrs. It was good as there wasn't any eateries inside the theme park after 9pm and the last order at the hotel was 1030pm. Had placed a RM200 deposit using my (prepaid) Youtrip card. And the money was locked in. Had to wait till 7 days before they released the money and I could use the RM200 which my trip was over by then. Was a bummer as I didn't have much cash on me and the Youtrip card was my only source of funds (apart from CC). My advice would be to just use a RM100 cash deposit or a dormant credit card for the deposit.
Stayed 2 nights in Dec 2022

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is near to the theme park. TV is old and remote control was low battery. Very inconvenient as only one side with two lifts to rooms. Breakfast choice was limited, no salad bar, roti canai, choice of bread also limited. Not value for money.
Stayed 1 night in Dec 2022

10/10 Excellent

Gulandran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good & will stay another time too
Stayed 2 nights in Nov 2022

8/10 Good

song yee

Stayed 1 night in Sep 2022
Response from Wan Zaidi on 31 Oct 2022
Hi. Thank you very much for sharing your comments and your review with us. It is very much appreciated. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Overall good. Only for breakfast the location a bit far
Stayed 2 nights in Jul 2022
Response from Wan Zaidi on 21 Jul 2022
Hi. Thank you very much for sharing your comments and your review with us. It is very much appreciated. We hope to see you again.

10/10 Excellent

Joanne

Stayed 2 nights in Feb 2022
Response from Sunway Lost Wolrd Of Tambun on 24 Feb 2022
Thank you for your support. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

6/10 Okay

NIK MOHD RUIZ

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Lost World Of Tambun on 6 Feb 2022
Thank you for your support. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

6/10 Okay

raman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only shower and sleep
The property itself is quite good, and just across from the theme park. What surprised us, as we checked in at 7 pm or so, there were no restaurants on prem or anywhere walkable distance. No room service either. We were told to 'Grab'. The hotel is basically a place to shower and sleep after the activities at the park.
Stayed 2 nights in Jan 2022
Response from Lost World Of Tambun on 6 Feb 2022
Thank you very much for sharing your comments and your review with us. We regret to hear about your unpleasant experience in our park. Please rest assured that we'll take all viable steps to improve our services and we hope that the next time you're back, it'll truly be Awesome Moments for you and your family.

10/10 Excellent

Nornatasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sunway Lost World Of Tambun on 6 Dec 2021
Thank you for your support during these times. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

10/10 Excellent

Tey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Digital Marketer on 1 Apr 2021
Thank you for your support during these times. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

8/10 Good

AHMAD SUKRI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Digital Marketer on 24 Mar 2021
Hi, Thank you very much for sharing your comments and your review with us. It is very much appreciated. Thank you and we hope to see you again.

8/10 Good

JordanLim, Penang

Travelled with partner
Liked: Cleanliness, staff & service
The add on of hotspring is good indeed. Room was average.
Stayed 1 night in Sep 2020
Response from Officer on 25 Sept 2020
Thank you for your support during these times. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

8/10 Good

Peng Loong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Officer on 3 Sept 2020
Hi, Thank you very much for sharing your comments and your review with us. It is very much appreciated. Thank you and we hope to see you again.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020
Response from Digital Marketeer on 15 Aug 2020
Hi. Thank you very much for sharing your comments and your review with us. It is very much appreciated. We hope to see you again.

10/10 Excellent

Izuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Price
Great price with free entrance to wet park.
Stayed 1 night in Jul 2020
Response from Officer on 5 Aug 2020
Thank you for your support during these times. We hope you and your family remain safe and healthy during this period. ❤️ We hope to see you again. :D

6/10 Okay

ABD RASHID

Travelled with family
Liked: Cleanliness
SHAMED please improve you food and beverage
We went there for our 3rd anniversary Thanks for the room upgrade. Breakfast Was very very poor. Not international standard at all. I can’t Imagine how other people think about this issues. I askaed for hard boil eggs... they said is not available...And we don’t serve here. I said just boil water n put the egg. 10 min is ready. Answer is no. No yogurt no salads for breakfast...no low fat milk...No pastry’s all... Breakfast spread super low quality Station 1 sausage , baked bean, hash browns Station 2 eggs counter very poor selection Station 3 curry noodles Station 4 fried noodles Station 5 coffee /tea /milk / water and watermelon juice. 3 type of Cereal, white bread , wholemeal butter n jam. Super low cost breakfast. What is The EXECUTIVE CHEF Role here? I’m super ashamed with this breakfast in this property. I didn’t aspect that this will ruin my stay.
Stayed 1 night in Jun 2020
Response from Marketing Executive on 12 Apr 2021
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Chick Kong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Digital Marketing Officer on 15 Mar 2020
Hi. Thank you very much for sharing your comments and your review with us. It is very much appreciated. We're glad that our theme park was to your liking! Remember to check our running promotions the next time you choose to come back ^_^ Thank you and we hope to see you again.

10/10 Excellent

Jesabel

Travelled with family
Liked: Staff & service, property conditions & facilities
thanks for the fast service and response from the front office and engineering guy to change my room as my room airconditioning was not working (it was pretty warm) after coming back from the park. breakfast was great. will definitely be coming back again. Thank you! :)
Stayed 1 night in Feb 2020
Response from Digital Marketing Officer on 22 Feb 2020
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Digital Marketing Officer on 8 Feb 2020
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Ok, should renovate to improve the aged conditions
Stayed 2 nights in Jan 2020
Response from Marketing Officer on 31 Jan 2020
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall ok, but facilities are aged and breakfast selection was very limited
Stayed 4 nights in Jan 2020
Response from Marketing Officer on 31 Jan 2020
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Digital Marketing Officer on 14 Dec 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Jane.V, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my partner and I had a wonderful stay at the resort. All the staff were so courteous and approachable. We had an issue with the aircon and immediately we were upgraded to deluxe room and the staff were so apologetic. When we checked out we were given a token of appreciation from the manager too. Great resort and an excellent amusement park. Even their breakfast buffet was commendable. Truly a great place especially for families with children to take a vacation. 👍👍
Stayed 2 nights in Nov 2019
Response from Digital Marketing Officer on 12 Dec 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Ana Hafizah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Love the hotel. It's very quiet and peace. Really near at Lost World Theme Park. I would come again next time.
Stayed 2 nights in Nov 2019
Response from Digital Marketing Officer on 12 Dec 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staffs are friendly.
Stayed 1 night in Dec 2019
Response from Digital Marketing Officer on 4 Dec 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Digital Marketing Officer on 30 Nov 2019
Hi, thank you for the awesome review! We're glad to know you enjoyed your visit to our night park. We hope that you will be back visiting us again. See you soon!

6/10 Okay

Verified traveller

Travelled with group
Love the hot springs fm evening to night but would b better for more people/tourists if also open during daytime.....mayb can open fm 12pm so that it is maximise usage for such great facilities !!! 😍
Stayed 2 nights in Nov 2019
Response from Digital Marketing Officer on 28 Nov 2019
Hi, thank you for the review! Your thoughts and comments are very valuable to us. We are doing our best to accommodate the guest as well as making them feel comfortable in our park. Nevertheless, we would be taking your comment to our management for further improvement in our theme park. Thank you once again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Digital Marketing Officer on 8 Nov 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kindle staff. Always help to cross the road when you go to breakfast and night water park.
Stayed 1 night in Oct 2019
Response from Digital Marketing Officer on 1 Nov 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff , reception, housekeeping and security.
Stayed 1 night in Oct 2019
Response from Digital Marketinbg Officer on 1 Nov 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hard to buy food only in the theme park. Can only enter hot spring once, morning no any activity after breakfast
Stayed 1 night in Oct 2019
Response from Digital Marketing Officer on 24 Oct 2019
Hi, thank you for visiting and taking the time to feedback on your thoughts and opinion on your recent visit. We truly value the feedback and opinions of our guests. We regret to hear to that you had a unpleasant experience in our theme park. We are doing our best to accommodate the guest as well as making them feel comfortable in our park. Nevertheless, we would be taking your comment to our management for further improvement on our theme park. Thank you once again.

6/10 Okay

Abdul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Digital Marketing Officer on 9 Oct 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

6/10 Okay

Mary, KL

Travelled with family and small children
5 minutes walk to theme park
Stayed 1 night in Oct 2019
Response from Digital Marketing Officer on 9 Oct 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Simon, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok except corridor
Overall ok just only the corridor bit smelly.
Stayed 1 night in Oct 2019
Response from Digital Marketing Officer on 9 Oct 2019
Hi, thank you for the review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. We are doing our best to accommodate the guest as well as making them feel comfortable in our park. Nevertheless, we would be taking your comment to our management for further improvement on our theme park. Thank you once again. See you soon.

10/10 Excellent

zaiwani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended
Worth it. All in inclusive with 2pass entrance to waterpark 2bfast Nice view Good food
Stayed 1 night in Sep 2019
Response from Digital Marketing Officer on 19 Sept 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

8/10 Good

Kean, Penang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room with simple yet modern setting. Breakfast has ample selection of food. TV programs are lack of choice with only minimal channels esp. no good choice of movie channels.
Stayed 1 night in Sep 2019
Response from Digital Marketing Officer on 19 Sept 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Sep 2019
Response from Digital Marketing Officer on 19 Sept 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. See you soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the complimentary hot spring tickets for 2 pax per night. Walking distance to the lost world of tambun, very convenient. However, the breakfast is below the expectation.
Stayed 2 nights in Aug 2019
Response from Digital Marketing Officer on 12 Sept 2019
Hi, thank you for the awesome review! Your thoughts and comments are very valuable to us. We're glad to know you enjoyed your visit to Lost World. We are doing our best to accommodate the guest as well as making them feel comfortable in our park. Nevertheless, we would be taking your comment to our management for further improvement on our theme park. Thank you once again.