2/10 Terrible
Irina
15 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Checked in at 6:30 pm on 10 May, room N 28. Room hasn’t been cleaned, toilet hasn’t been flushed, they moved me to room N 26 by 7 pm on 10 May.
2. Stayed in room N 26 most of the time, from 7 pm on 10 May to 7 pm 11 May (life wires on the bathroom floor, cigarette buds on the wind. seal) tried to contact the owner over email, 21 hours later she refused refund.
3. Manager offered me to move to Highland room, which was overlooking life music band playing until after 10 pm on my first night, and 21st bit party until midnight on my second night. I decided to stay in unsafe but quiet, dirty room.
4. 21 hour later, the owner had finally addressed the issue, offered me an UPGRADE room N 9 - 2.5 stars at the most, the toilet in that room still wasn’t flushed (no kidding), linen and towels weren’t changed, etc, but was no life wires in the bathroom! They moved me there at 7 pm on my second night, but only for THREE hours.
5. After 10 pm constant banging noise inside the walls became louder, apparently it was from the boiler that cannot be switched off. This time they moved people from few rooms, including me. I was advised to take Highland room (birthday party until midnight), the quote: ‘At least you can sleep after midnight, because the noise from the boiler wouldn’t stop all night’. And so I was back to the Highland room from about 11 pm 11 May until 8 am 12 May.
All in all, 5 rooms for 2 nights stay, none of them is acceptable 350 pounds paid 4 days before checkin.
Irina
Stayed 2 nights in May 2024