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Reviews of Homewood Suites by Hilton Indianapolis Northwest

3 out of 5
Homewood Suites by Hilton Indianapolis Northwest
4140 West 94th Street, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 730 reviews" "
Rating 8 - Good. 181 out of 730 reviews" "
Rating 6 - Okay. 62 out of 730 reviews" "
Rating 4 - Poor. 23 out of 730 reviews" "
Rating 2 - Terrible. 31 out of 730 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick, Southfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kinga

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Erica on 12 Apr 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regards to your stay. Respectfully, Homewood Suites

2/10 Terrible

Silvia

Disliked: Cleanliness
Cobraron dinero extra y no tienen un numero oara reclamacion quiero mi di eri de regreso
Stayed 1 night in Apr 2024

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were nice. Staff was great!
Stayed 1 night in Apr 2024

2/10 Terrible

stacy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pool and hot tub is not very clean. We booked through Expedia and were charged at the time of booking and charges again upon arrival to the hotel. So we paid double for one stay and we’re told to contact Expedia to only lead to no resolution and double payment
Stayed 1 night in Apr 2024

10/10 Excellent

Vanita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and nice. Room and accommodations were great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Marnalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Disliked: Property conditions & facilities
There was no hot water in the bathrooms. Showers were cold only. Right on highway and have interstate trucks under your window all night.
Stayed 1 night in Feb 2024
Response from Sarah on 12 Apr 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business. Respectfully, Homewood Suites

6/10 Okay

Corey

Liked: Cleanliness, staff & service
Nice big room but loud with the interstate right outside the window. Workout room was small and very limited. Staff was super nice.
Stayed 2 nights in Feb 2024
Response from Christina R. on 12 Feb 2024
While we are happy to hear that overall your visit was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Kamrie

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have appreciated a heads up that the pool was closed before we stayed since the kids were looking forward to it
Stayed 1 night in Dec 2023

6/10 Okay

russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
unconfortable
When we arrived the room was great but after a couple of hours we realized it was getting cold in the living room and realized the the heater for the room was not working. There is no way someone didn’t know it. i as was traveling with a handicap so moving room would be exhausting so we used more blankets.
Stayed 1 night in Jan 2024
Response from Sarah, GM on 25 Jan 2024
Thank you for your feedback. We apologize for the issue regarding the A/C. Your comments will be shared with our maintenance staff so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, Homewood Suites Indianapolis Northwest

10/10 Excellent

Libby

Stayed 3 nights in Jan 2024

6/10 Okay

Amy

Travelled with family
Liked: Room comfort
Good value but room for improvement
Check in was quick and pleasant. Our room was clean however the dresser in the bedroom leaned so the drawers fell open and would not stay closed. The door also was hung crooked and needed to be lifted in order for the deadbolt to engage correctly. The flip lock also did not align correctly, which was troubling. The hotel pool was warm, however very small which was a problem when we first attempted to visit and there was a large group of teenagers present making the pool too crowded to enter. We were also disappointed to find the hot tub was closed. Within a few hours of checking in, our keycard was disabled preventing us from accessing our room. Upon returning to the front desk, it was unattended. After calling for someone, they emerged from what appeared to be a closet, looking like they had been sleeping. My card was reactivated but very little was said and no apology was offered. We visited breakfast during the middle of the allotted hours. When we came, many of the foods and beverages were empty or near empty and there didn’t seem to be any effort to refill food in a timely fashion. We ate the food we could find and as we were finishing our meal, after about 30 minutes had elapsed, food started to be refilled. Overall, for the price, I would probably return. But keep your expectations low as this is a mediocre stay at best.
Stayed 1 night in Jan 2024
Response from Sarah, GM on 25 Jan 2024
Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology. We encourage you to please reach out to us in regard to your stay. Sincerely, Homewood Suites Indianapolis Northwest

10/10 Excellent

Yasir

Stayed 1 night in Dec 2023

8/10 Good

Jay

Stayed 3 nights in Jan 2024

10/10 Excellent

Fredric

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our favorite places to stay
This hotel is one of our favorites due to the service and the toom cleanliness. The hot breakfast has lots of options as well. While under some renovation and updating, it has been consistently focused on the customer experience - just awesome!
Stayed 1 night in Dec 2023

10/10 Excellent

Rev Penny

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Upgrade Needed
Wonderful hotel. Air didn’t work in second bedroom. No electricity in second bedroom. Easily accommodated. Need upgrade in rooms.
Stayed 1 night in Sep 2023

8/10 Good

CINDY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Isadora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Brandt

Stayed 3 nights in Nov 2023

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I felt like I was in a Pet Motel!
The front desk staff were amazing! Very kind and courteous. The main problem was the smell of dog that permeates the bedding, floor etc. We are aware of your pet-friendly policy but it should not be at the expense of paying guest. The breakfast was lack luster, especially the oatmeal. Very disappointing for the Hilton brand.
Stayed 4 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was shut down due to a light that came out of the wall.
Stayed 1 night in Nov 2023

4/10 Poor

Shannon

Disliked: Staff & service
Pre paid for room. My friend arrived before me and they said room wasn’t paid for and charged him …so charged twice. Pipe must have burst middle of night so fire alarm going off … ceiling had collapsed in hallway. All this resulted in no hot water in the morning. I know this was an unforeseen circumstance but very inconvenient
Stayed 1 night in Nov 2023

10/10 Excellent

Witza K.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Amber L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had tried to request early check in prior to the trip and was told to communicate with the hotel. Tried again on the day via chat and then direct call and was informed that no rooms at all were ready and that the desk was waiting for a list from housekeeping. Eventually able to check in AFTER official check in time, others were also waiting in the lobby past check in time due to the list not having been received!!! We booked as we had been previously impressed but now feel inclined to try elsewhere next time. Room smelled musty and none of the dresser drawers would stay shut which meant having to avoid walking into the open drawers taking up space at the end of the bed!
Stayed 2 nights in Nov 2023

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very nice and professional. Our room was clean and the breakfast was amazing. High recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I ever stayed at
Stayed 1 night in Oct 2023

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I had was the pool area. It was cold in the room and the hot tub had a light that was out of its spot in the water making a bit sketchy to get in. If they could get that area fixed up I would have given all excellent bc the staff and all the other areas were just amazing! Everyone was friendly and welcoming and very accommodating. The food was good and so was the coffee.
Stayed 2 nights in Oct 2023

6/10 Okay

Amanda

Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk help. They solved a simple TV remote issue immediately, despite having an entire hotel full of soccer families staying there and checking in, etc. Very clean, and was a nice change to have housekeeping included with all fresh towels daily and bed made, trash out, dishes washed, and more. This is the first hotel in a while I’ve stayed at that actually provided housekeeping, and at the full service level. Very unexpected and appreciated. I would absolutely stay at this property again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

djeneba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I stayed at in Indianapolis so far!
It was wonderful! Kennedy at the front desk was very sweet and professional. She made sure we were confortable. The rooms were very clean and believe me when I say that, I’m very picky about cleanliness. We booked a suite and a was perfect for our family. It was home away from home literally. Everything was perfect. I would recommend to family and friends and will definitely come back!
Stayed 2 nights in Sep 2023

10/10 Excellent

Keri

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! Layla and I enjoyed our stay!!
Stayed 2 nights in Sep 2023

6/10 Okay

Laura, Salem

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Sadly, this Homewood suites is not what it used to be. You have to request to have your room cleaned 24 hours in advance. The elevator and hallway paper is beginning to peel and look dirty. The room was fairly clean when we arrived. Staff was friendly, but it just isn’t what it used to be in the way of the nice hotel. However, it wasn’t so bad that I wouldn’t stay again since there are not a lot of good options these days
Stayed 4 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest Hotel I've stayed at in a WHILE
Staff at front desk were super friendly and made the effort to get to know myself and the people we were traveling with for our stay. The hotel was clean and the suite we booked was really spacious. We went to the continental breakfast and that was really tasty as well! Would 10/10 book here again!
Main Entrance
Bedroom
Kitchen Area
Vanity
Stayed 1 night in Sep 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in. Comfortable, clean, and spacious room.
Stayed 1 night in Sep 2023

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone the friendly.
Stayed 1 night in Sep 2023

8/10 Good

shui

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Toufic

Stayed 1 night in Aug 2023

10/10 Excellent

Jhalease

Liked: Staff & service, amenities, property conditions & facilities
This hotel is awesome
Stayed 1 night in Aug 2023

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Raymond

Stayed 2 nights in Aug 2023

6/10 Okay

Alison

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tracy

Stayed 1 night in Jul 2023

6/10 Okay

Gina

Stayed 4 nights in Aug 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Jacqueline D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was neat and up to date. The check in clerk was very pleasant.
Stayed 1 night in Aug 2023