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Ulasan tentang Fairfield Inn & Suites by Marriott Indianapolis Noblesville

2.5 out of 5
Fairfield Inn & Suites by Marriott Indianapolis Noblesville
17960 Foundation Dr, Noblesville, IN

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 163 daripada 401 ulasan" "
Penilaian 8 - Baik. 138 daripada 401 ulasan" "
Penilaian 6 - Boleh diterima. 59 daripada 401 ulasan" "
Penilaian 4 - Lemah. 17 daripada 401 ulasan" "
Penilaian 2 - Teruk. 24 daripada 401 ulasan" "

8.6/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

8.2/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.2/10

Mesra alam

Ulasan

10/10 Cemerlang

Jane, Washington

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024
Respons daripada GM pada 13 Mei 2024
Hi Jane,We are equally excited to have the opportunity to serve you better. Thank you very much for choosing to stay with us. We are looking forward to having you come again and enjoy a new experience with us since we are undergoing renovation of the property.

6/10 Boleh diterima

Christina

The beds are not very comfortable and my back is aching.
Menginap 1 malam pada Apr 2024
Respons daripada jen pada 1 Mei 2024
I'm so sorry to hear about your stay here at the Fairfield Inn Noblesville. Our beds are brand new . I will check with engineering to see what was wrong with your bed in room you stayed.

8/10 Baik

Sara

Mengembara bersama pasangan
Sukakan: Kemudahan
Very loud
Menginap 1 malam pada Apr 2024
Respons daripada jen pada 23 Apr 2024
I'm sorry to hear about your stay here at the Fairfield Inn Noblesville Indiana. I will reach out to my team find out what was going on.

10/10 Cemerlang

Sam

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
👍
Menginap 2 malam pada Apr 2024
Respons daripada GM pada 8 Apr 2024
Dear Sam,Thank You for choosing to stay with us. We shall do our best to keep your stay to the best of your comforts.Do reach out to us if you require anything during your stay.Regards,Fawad KhanGeneral Manager

6/10 Boleh diterima

Carmella

My only complaint was there was no soap in the bathroom for hand washing which I thought was strange Our key cards were not working and the front desk told us it’s because we had placed the cards next to a magnet device (we did not) not exactly friendly
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 8 Apr 2024
Dear Mr. Carmella,Thank You for choosing to stay with us. We shall do our best to keep your stay to the best of your comforts.We truly appreciate your time and stay with us and we are doing all that we can to provide you with an extra comfort and peace of mind. We are also in the process to have an uplift on the hotel so we are excited to welcoming you back whenever you happen to be here.We also carefully review all concerns of our valuable guests and take corrective actions to provide a better experiences to our guests.Looking forward to welcoming you on your next stay with us.Yours in Hospitality,Fawad KhanGeneral Manager

10/10 Cemerlang

Lauren

Mengembara bersama pasangan
Check in was very efficient- staff were incredibly friendly and welcoming. Hotel room looked exactly as described. If you stay in a room facing the highway, there is a lot of road noise.
Menginap 1 malam pada Mac 2024
Respons daripada FK pada 15 Mac 2024
Dear Lauren,Thank You for choosing to stay with us. We shall do our best to keep your stay to the best of your comforts.Do reach out to us if you require anything during your stay.We look forward to having you come again to stay with us and we shall do our best to go beyond your expectation on comfort and satisfaction.Regards,Fawad KhanGeneral Manager

10/10 Cemerlang

Brittney

N/A
Menginap 1 malam pada Feb 2024
Respons daripada jrn pada 17 Mac 2024
Thanks for your Positive feed back . Hope to see you again

10/10 Cemerlang

Laura

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Jennifer and staff are great. Thank you so much.
Menginap 1 malam pada Jan 2024
Respons daripada Jen pada 17 Mac 2024
Thank you for your positive feed back. hope to see you again.

10/10 Cemerlang

Edward

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Christmas time stay
Our stay was almost perfect. We arrived on Christmas Eve and stayed until the day after Christmas. We have family in the area and we were visiting them. The hotel was almost deserted, so it was nice and quiet. Breakfast of good quality on Christmas morning, although not as big a selection as the following day. This was understandable, since the staffing was somewhat sparse on the holiday. The room was well equipped and the staff was very attentive to our request for an extra towel set. All worked out very well.
Menginap 2 malam pada Dis 2023

10/10 Cemerlang

wilfredo

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023

6/10 Boleh diterima

james, Kamuela

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Lack of housekeeping services
Menginap 2 malam pada Nov 2023
Respons daripada ginger pada 30 Nov 2023
I'm sorry to hear about your stay here at Fairfield Inn. I have reached out to my Housekeeping team and addressed this issue. I hope you will stay again with us in the future

6/10 Boleh diterima

Graciela

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan
Menginap 5 malam pada Nov 2023

10/10 Cemerlang

Teresa

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2023
Respons daripada Ginger pada 14 Okt 2023
On behalf of Our Fairfield Team, I want to thanks your for your positive Feed back. I will let my Team know to celebrate . Hope to see you again.

6/10 Boleh diterima

Andrew

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Has never been updated. No outlets in rooms, very noisy rooms both from inside and outside. Bed was very uncomfortable. The staff was cheerful, helpful and professional.
Menginap 1 malam pada Okt 2023
Respons daripada ginger pada 9 Okt 2023
I'm sorry to hear about your experience here at Fairfield Inn, will reach out to my engineering see what we can do about these issues . I'm glad that staff was was awesome

6/10 Boleh diterima

Kathy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
Hotel needed major updating. Carpet worn, drapes outdated, tub chipped, and toilet seat loose. Front desk service was friendly and professional.
Menginap 1 malam pada Okt 2023
Respons daripada ginger pada 9 Okt 2023
I'm sorry about your experience here at Fairfield inn, We're working with the engineering department to get these issues taken care of. We have a remodel starting soon. Please come back give us another visit.

8/10 Baik

Melissa

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Sep 2023
Respons daripada ginger pada 9 Okt 2023
Thanks for taking time to give us a review. I hope we see you again.

10/10 Cemerlang

Jennifer

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023
Respons daripada Ginger pada 1 Nov 2023
I wanted to personally reach out to you and thank you for your positive feed back. I will let me Team know for we can celebrate the positive feed back . Hope to see you again.Thanks Jennifer Baldwin OPM

10/10 Cemerlang

Tracy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel. Clean room. Friendly staff.
Menginap 1 malam pada Sep 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for your positive feed back, I will share this with my team to celebrate . Hope to see you again.

6/10 Boleh diterima

Sheryl

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Property was not par for the price that we paid. We paid more of a premium price for an average facility.
Menginap 1 malam pada Sep 2023
Respons daripada Ginger pada 9 Okt 2023
I'm sorry to hear about your pricing issues. Thank you for your feedback.

8/10 Baik

Donna

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Sep 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for you positive feed back score. I will let Our Team know . Hope to see you again

6/10 Boleh diterima

Lisa

Menginap 1 malam pada Sep 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for you feed back score. I will let Our Team know . Hope to see you again

10/10 Cemerlang

Victoria

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for you positive feed back score. I will let Our Team know . Hope to see you again

8/10 Baik

Emerson

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Ogo 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for you positive feed back score. I will let Our Team know . Hope to see you again

10/10 Cemerlang

Rhonda

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room was very clean!
Menginap 1 malam pada Ogo 2023
Respons daripada ginger pada 9 Okt 2023
Thank you for you positive feed back score. I will let Our Team know . Hope to see you again

10/10 Cemerlang

alex

Sukakan: Kemudahan, keadaan hartanah & kemudahan
I enjoyed my stay. The staff member who worked the evening shift was exceptionally courteous and professional. She was also a pleasure to speak with.
Menginap 1 malam pada Ogo 2023
Respons daripada Ginger pada 19 Ogo 2023
I just wanted to reach out and say Thank you for your positive feed back. I will let our Team know about your experience here at Fairfield Inn. Hope to see you again!

6/10 Boleh diterima

John

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Staff was great. The cleanliness and damp sheets were disappointing. We pre checked in and did not get a text our room was ready until after 5pm. and check in is 3pm?
Menginap 1 malam pada Ogo 2023
Respons daripada Ginger pada 21 Ogo 2023
Thanks for taking time to give us your feedback. As a valued guest I know your time is valued. I will reach out to my teams and address these issues you had. I hope to see you again.Jennifer Baldwin OPM

2/10 Teruk

Elizabeth Rowan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Checking in was a hassle. I was told that EXPEDIA people had to wait until all those that has REAL reservations was in. The listing clearly shows a hot tub yet there isn't one. When I said this i was told tough by JENNIFER at the desk. No apology nothing so we checkout the next day to find a place WITH a hot tub. Very disappointed with that whole day. However, checkout was a different person who apologized about the hot tub and all. I definately will not be back. I only got that room for a hot tub all day the next day.. A hot tub by the pool.
Menginap 2 malam pada Ogo 2023
Respons daripada ginger pada 15 Ogo 2023
Elizabeth sorry about your experience here at Fairfield Inn. We want all guest to be happy. I reach out with my team about these issues . We hope you come stay again give us another chance.

10/10 Cemerlang

Clayton, Bloomington

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean room. Well maintained. I would stay here again.
Menginap 1 malam pada Jul 2023
Respons daripada ginger pada 3 Ogo 2023
Thank you for your positive feedback! I will let my team know about your stay here. Hope to see you again!

10/10 Cemerlang

Nicole

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great value stay
Nice stay, clean hotel & well kept and nice staff!
Menginap 1 malam pada Jul 2023
Respons daripada Ginger pada 29 Jul 2023
Thank you Nicole for your positive feedback, I will let my team know! hope to see you again.Jennifer Baldwin OPM

10/10 Cemerlang

Kathleen

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The breakfast was great. Helpers always there. Need to have safes in the rooms
Menginap 4 malam pada Jun 2023
Respons daripada Ginger pada 24 Jul 2023
Kathleen I just wanted to reach out to you and say Thanks for your Positive feed back. I will let our team know about your stay here at Fairfield Inn .Thanks Jennifer Baldwin OPM

6/10 Boleh diterima

Timothy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keselesaan bilik
Staff was very friendly. Beds were way to soft for my liking. Breakfast was nothing to write home about.
Menginap 2 malam pada Jul 2023
Respons daripada ginger pada 24 Jul 2023
Timothy,I just want to reach out to you about your stay here at Fairfield Inn, I'm sorry about your breakfast, I will set down with manger of breakfast see what was going on that day! My goal is for everyone to enjoy our breakfast. I'm sorry to hear about the bed. I will reach out to our engineering see what wrong with the bed in room you stayed in.Thanks Jennifer Baldwin OPM

4/10 Lemah

Melissa, Louisville

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff at the front desk was good and friendly. The room had ants and large spiders. A maid thought it was appropriate to bang on the door at 6:30am wanting to clean the room even though a do not disturb sign was on the door. My husband repeatedly asked, “Can we help you?” The maid didn’t respond, opened our door and left it open. Complained to the front desk about it but no manager was available as he/she was off the property.
Menginap 1 malam pada Jul 2023
Respons daripada Ginger pada 14 Jul 2023
We're sorry to hear about your experience Our goal is customer satisfaction!I have reach out to my housekeeping director To make sure this issue doesn't happen again and to my engineering about ant issue. I hope you will us another chance! Thanks Jennifer OPM

10/10 Cemerlang

jennifer

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Helpful, friendly staff. Loved the sign at the desk welcoming Dead and Company fans!
Menginap 1 malam pada Jun 2023
Respons daripada Ginger pada 4 Jul 2023
We're so happy you enjoyed your stay ,Thanks for positive feedback. we hope to see you again.Jennifer BaldwinOPM

6/10 Boleh diterima

Ernest

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Our room was run down. The closet door was not there and there was obviously poorly done patch work throughout. It took 20 minutes to shower as there was no water pressure at all. On a plus note, the breakfast was one of the best I have had at a hotel in a long time.
Menginap 1 malam pada Jun 2023
Respons daripada Ginger pada 25 Jun 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. We are sorry for not meeting your expectations. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Baik

Jeanette

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2023
Respons daripada Ginger pada 25 Jun 2023
Thank you for your feed back. I will let my Team know. Hope to see you again! Jennifer BaldwinOPM

2/10 Teruk

Kimberly

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
There was what looked like bed bug feces in the seam of the pull out bed. We left the property
Menginap 1 malam pada Jun 2023
Respons daripada Travis - GM pada 18 Jun 2023
I'm terribly sorry to hear about your experience, however we could not find evidence of what is described here. I would like to speak with you directly, so we may discuss this further, and make this stay up to you as soon as possible!

10/10 Cemerlang

Cheryl

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was conveniently located for our purpose and a nice hotel. Very nice complimentary breakfast!
Menginap 1 malam pada Jun 2023
Respons daripada Jen pada 6 Jun 2023
Thank you for your positive feed back. I will let my team know about your experience here at Fairfield Inn ! Hope to see you again !Jennifer Baldwin OPM

8/10 Baik

Sarah

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Food under bed was gross, and floor of tub was slippery, but other than that...ok
Menginap 1 malam pada Mei 2023
Respons daripada Andrew pada 29 Mei 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your experience has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Mei 2023
Respons daripada Jennifer OPM pada 23 Mei 2023
Thank you, I will let my Team know about your feedback. It means a lot to us. Hope you chose us again !

8/10 Baik

Suzanne

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We appreciated the fact that the 'manager?' was helpful and understanding about my husband's need for a recliner (I had called ahead), because of his restless legs and sleep apnea. Since it could not be promised there would be a recliner in our room, our own small recliner could be used. We brought it, it fit into the space and he was able to get some sleep while we were there. And the bed was very comfortable for me. Besides that, we needed to have an early check in, in order to dress for the event we came to town for. The room wasn't ready when we arrived, but within several minutes, our room was ready and we were able to get to our event in time. We appreciated everything they did to accommodate our requests. There were many other things going on in that area that weekend and the hotel was FULL so I am sure everyone was working extra hard.
Menginap 1 malam pada Apr 2023
Respons daripada Travis - GM pada 27 Apr 2023
Thank you so much for taking the time to provide this valuable feedback! I have shred your experience with the entire team. We hope to see you again soon in Noblesville!

2/10 Teruk

Kristine

Menginap 1 malam pada Apr 2023
Respons daripada Andrew pada 7 Mei 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Baik

Deborah

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fine
Menginap 1 malam pada Mac 2023
Respons daripada Travis - GM pada 2 Apr 2023
Thank you so much for taking the time to provide your feedback! We will share with the entire team. We hope to see you again soon at Fairfield Noblesville!

10/10 Cemerlang

JORGE

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place Great customer service experience
Menginap 1 malam pada Mac 2023
Respons daripada Travis - GM pada 30 Mac 2023
Thank you for taking the time to provide this feedback! We hope to see you again soon!

10/10 Cemerlang

Peggy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Had a very pleasant experience. Andrew checked us in and was available all evening with our questions and requests! He was so helpful and friendly. Rooms were clean and quiet. We had a very nice visit and would recommend.
Menginap 1 malam pada Mac 2023
Respons daripada Travis - GM pada 26 Mac 2023
Thank you so much for providing this valuable feedback! We hope to see you again soon!

4/10 Lemah

Brenda

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
A little run down-carpeting coming up, etc. Also had ants.
Menginap 3 malam pada Mac 2023
Respons daripada Travis - GM pada 22 Mac 2023
Thank you for taking the time to provide this valuable feedback. I have brought your concerns to our Engineering Leadership team, to ensure this is an isolated incident. I would love an opportunity to make this stay up to you! Please reach out to me directly at the property to discuss this further.

8/10 Baik

Bruce

Menginap 1 malam pada Feb 2023
Respons daripada Travis - GM pada 22 Mac 2023
Thank you for taking the time to provide your feedback!

8/10 Baik

Frances

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I think it is a wonderful place to stay. Small, quiet, clean with great breakfast and awesome staff.
Menginap 1 malam pada Feb 2023
Respons daripada Travis pada 21 Feb 2023
Thank you so much for your feedback!We hope to you again soon

10/10 Cemerlang

Dennis

Menginap 1 malam pada Feb 2023
Respons daripada Travis pada 9 Mac 2023
Thank you so much for taking the time to provide this feedback!

6/10 Boleh diterima

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Good service, not so good housekeeping
I was not pleased about the lack of housekeeping during my stay. My bed was not made up and I did not get fresh towels. On top of this I was charged an additional $23 on my credit card on Jan. 30 after I checked out on 1/27. This $23 was in addition to my pre paid charges. I did not make any phone calls or have any charges made to my room. I did get good service from your desk clerk upon my check in as she helped me into my room with my luggage.
Menginap 2 malam pada Jan 2023
Respons daripada Travis pada 9 Mac 2023
Thank you so much for taking the time to provide this feedback! I am terribly sorry to hear about your experience with housekeeping services, I assure you that I will follow-up with the Housekeeping leadership team, to ensure this is an isolated incident.

10/10 Cemerlang

Kearsten

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Me and my husband come here on our wedding night. The check-in lady was wonderful. She offered us some free snacks and drinks and to keep the pool open all night so we could get in and swim by ourselves. It was clean and homie!
Respons daripada Travis pada 16 Jan 2023
Thank you so much for your feedback! We hope to see you again soon!