Front of property

Reviews of Fairfield Inn and Suites by Marriott Indianapolis East

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 280 out of 593 reviews" "
Rating 8 - Good. 177 out of 593 reviews" "
Rating 6 - Okay. 69 out of 593 reviews" "
Rating 4 - Poor. 37 out of 593 reviews" "
Rating 2 - Terrible. 30 out of 593 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Fairfield is always pleasant. It’s clean and quiet hotel staff are amazing.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Carlene, it's heartening to hear about your consistently enjoyable experiences at Fairfield Inn & Suites Indianapolis East. We pride our property on its calm and spotless ambience, and our team members strive to provide exceptional service. Thank you for recognizing their efforts. We look forward to your next visit.

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
I was upcharged on the room I booked through Expedia somehow and ended up paying far more than the room was worth due to an event that was happening in the area. I won't stay at a Fairfield ever again.
Response from Customer Service on 16 Apr 2024
Michelle, we regret to hear about the dissatisfaction with the room rate. Please note, prices may fluctuate due to local events. We aim to provide value for your money at all times. We're sorry to hear about your decision. If circumstances change and you consider giving us another opportunity, we'd be more than ready to welcome you and ensure your stay is enjoyable.

6/10 Okay

Brittany

Liked: Staff & service
I thought it was a little unique and greedy that they charged us 5$ to park in the parking lot after buying a hotel room.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Brittany, we appreciate your feedback. It's unfortunate to hear your concerns about the parking fee. This is a common practice in metropolitan areas to maintain and secure the lot. We understand that every detail matters for our guests, so we truly appreciate your understanding. We hope these issues won't deter you from considering us for future visits.

10/10 Excellent

Gaelle

Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Gaelle, thank you for choosing Fairfield Inn & Suites Indianapolis East! We are thrilled to know that your stay was satisfying and we appreciate your exceptional rating. We can't wait to welcome you back.

4/10 Poor

Susan

Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Susan, it seems your stay didn't meet your expectations and we genuinely appreciate your rating as a valuable tool to help us improve. We would greatly appreciate any specific feedback you could offer to help us understand where we can improve our guest experience. Your concerns are important to us and we hope you will consider giving us another opportunity to host you in the future.

10/10 Excellent

Diamond

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr 2024
Thank you for the 5/5 rating, Diamond!It's excellent you enjoyed your time at Fairfield Inn & Suites Indianapolis East so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Convenient to downtown Indianapolis (meaning not difficult to get to, not in downtown ;) ). 5/5 The staff were excellent the rooms were great. 5/5 (I’d give more if I could) Negatives: Some lights outside the building were out which doesn’t portray the feeling of being on top of the property, but it happens. 4/5 Either a staff member or a staff member’s family member/ride was smoking pot in their car in the parking lot, near the entrance of the hotel at 7am… 7am! I know you can’t control what people do in the parking lot, but if it is a staffing situation having a policy against pot in the parking lot would be nice. 3/5 (I’d give less, but I don’t want to detract too much from the great staff in the facility). Thanks you for the great stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Josh, it's delightful to hear that you found Fairfield Inn & Suites Indianapolis East conveniently located and that you thoroughly enjoyed your stay with our excellent team. We appreciate your feedback and will certainly address the issue with our exterior lighting for optimal guest experience. Regarding your comments about the parking lot situation, we assure you that we take such matters seriously and will tighten our procedures. We truly value your candid review and we're thrilled to have made your stay enjoyable overall. We're looking forward to welcoming you back for an even better experience the next time your travels bring you to Indianapolis.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
reasonable rate, clean and quiet
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Daniel, it's great to hear you highlight the Fairfield Inn & Suites Indianapolis East for its competitive pricing, cleanliness, and tranquility. Thank you for choosing our hotel for your stay. Our team looks forward to making your next visit even more enjoyable.

2/10 Terrible

Toni

Liked: Staff & service
Disliked: Cleanliness
When we checked in, there were people smoking pot in the parking lot. We left for dinner, and when we started to settle into the room found a bed bug.
Stayed 1 night in Mar 2024

10/10 Excellent

Caitlynn

Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Caitlynn, we're thrilled that you had a five-star experience at Fairfield Inn & Suites Indianapolis East. The entire team looks forward to welcoming you back in the future. Safe travels until then!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to freeway
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Teresa, it's great to hear you found Fairfield Inn & Suites Indianapolis East conveniently accessible. We're glad to have had the opportunity to serve you and look forward to welcoming you back soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving through Indianapolis, so we stayed one night. Checked in around midnight and left at 9AM. Treadmill and exercise area was all in excellent condition, everything in the room was in excellent condition, continental breakfast in the morning was everything expected and staff was present for assistance. If you are looking for a clean, practical place to stay, you won't do much better.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Todd, it's fantastic to hear that you had a pleasant experience at the Fairfield Inn & Suites Indianapolis East. We're delighted the fitness facilities met your needs and that you found the room to be in top-notch condition. Our team members aim to make the continental breakfast enjoyable, and it's great to know we met your expectations. We thank you for recognizing the cleanliness and practicality of our hotel - we strive to make each stay exceptional. We're looking forward to welcoming you back for more pleasant experiences.

8/10 Good

Angela

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Angela, it's great to hear you've had a strong overall experience at Fairfield Inn & Suites Indianapolis East. We appreciate your rating and we hope to provide an even better experience the next time you choose to stay with us.

8/10 Good

Amanda, New Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine and as expected! The neighborhood/area is not great.
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Amanda, it's fantastic to hear that Fairfield Inn & Suites Indianapolis East met your expectations. With regard to the neighborhood's appeal, we understand that this can influence guest experiences in different ways, and we appreciate your feedback. We're eager for the opportunity to welcome you back for another stay soon!

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy receptionist checking us in.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Dale, it's fantastic to hear that you had a great experience at the Fairfield Inn & Suites Indianapolis East. We certainly agree that a warm welcome from our front desk colleagues truly sets the tone for a pleasant stay. We look forward to your next visit with us.

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
Convenience
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Teresa, it's fantastic to hear you appreciated the convenient location of Fairfield Inn & Suites Indianapolis East. We strive to be the perfect base for travelers with our accessible location. Looking forward to your next stay with us and hope you'll further benefit from the ease of access around the city.

10/10 Excellent

Jeffery

Stayed 2 nights in Jan 2024
Response from Customer Service on 6 Mar 2024
Thanks for the perfect rating, Jeffery!We're pleased to hear that you have fully enjoyed your stay at Fairfield Inn & Suites Indianapolis East, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was amazing! Jacuzzi tub worked well, and everything was clean and tidy. The only issue was the 8 hours of stomping and banging from the upstairs neighbor that was never resolved by staff or security.
Stayed 1 night in Dec 2023

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Gerald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I usually stay here for at least one night every 4-6 weeks. This was my 7th and probably last visit at this location. This is the second time that we have encountered bedbugs. Outside of this problem everyone associated with the property always have gone above and beyond.
Stayed 1 night in Nov 2023

4/10 Poor

Brandi

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Cleanliness was ok. Given accessible room even though I didn’t request one and staff wouldn’t change my room. The first night they said they were sold out. They overbooked and put me in a room I didn’t reserve nor wanted. I was told they would change my room for the second night and they didn’t.
Stayed 2 nights in Sep 2023

2/10 Terrible

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff as a whole were awesome, helpful and friendly. We stayed in an executive suite. The room smelled moldy and musty when we arrived. We quickly discovered the mini fridge was useless as the door would not stay closed unless we propped something heavy against it. The iron, while having a cord that was long (which we like and needed as we were in Indy for a costume event), would not get much more than warm. The furniture seemed dated and was not comfortable. The bed was average for comfort, not nearly as firm as we like. Aside from the musty odor, the room was clean and tidy. The single most glaring issue was the air conditioner, which when running literally sounded like jack hammer outside the window. We could not run it at night as the noise would keep us awake. It's also hard to get a good night's sleep in a warm stuffy room. We will not likely be coming back this facility in the future.
Stayed 2 nights in Oct 2023
Response from Customer Service on 24 Oct 2023
Mark, it's unfortunate to hear about your recent stay. We regret to know that certain aspects of your room did not meet expectations. Addressing the issues you experienced with the minibar and air conditioning are a top priority for us. It's also disappointing to hear your observations about the room's decor and bed comfort. However, we're pleased that our team members were a positive part of your visit. We sincerely hope that you would consider us again in the future for a chance to provide an upgraded experience.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Oct 2023
Zachary, thank you for choosing the Fairfield Inn & Suites Indianapolis East and sharing your rating on Expedia. We're pleased to see your experience was positive and we hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Jesus
First room the whirlpool wasn’t working and they moved me to another room and the buttons were missing from the whirlpool. I wanted to go there relax but I couldn’t the microwave wouldn’t turn off I had to unplug it after that I left and never went back I was in the room for about 2hours
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Charles, it's disappointing to hear about the issues you faced with the facilities during your stay. Having a fully functioning room is the cornerstone of a relaxing visit and it's unfortunate that your experience failed to meet your expectations. We understand the inconvenience you faced with the whirlpool and microwave. Rest assured, we hold ourselves to a higher standard and finding a resolution to these matters is crucial to us. We hope to have the opportunity to better serve you in the future, offering an experience that aligns more closely with our usual high standards.

4/10 Poor

Kelly, Chillicothe

Stayed 1 night in Oct 2023
Response from Customer Service on 29 Oct 2023
Kelly, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
My stay was okay the staff could be more friendly . The breakfast was very disappointing no juice no butter or cream cheese ,no oatmeal. nothing was being refilled eggs almost gone
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct 2023
It's great to hear that your stay was satisfactory, though it seems there were areas that didn't meet your expectations. We are known for our friendly team members, we regret if this wasn't reflected during your visit.Regarding breakfast, we're sorry to hear your experience was less than optimal. We strive to offer a variety of options and ensure its availability, so your feedback is appreciated.We hope for the opportunity of a future visit, where we can ensure a better experience. Thank you for choosing Fairfield Inn & Suites Indianapolis East.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice weekend spot
I was looking for a decent spot that included an in room hot tub. The room was cozy and I liked the set up. I would utilize this location again.
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct 2023
Darryl, we're thrilled to hear about your positive experience at the Fairfield Inn & Suites Indianapolis East. It's wonderful to know that you enjoyed our comfortable rooms and the in-room hot tub feature. We look forward to welcoming you back for another stay soon.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Customer Service on 21 Sept 2023
Ryan, we're delighted to see your high rating for the Fairfield Inn & Suites Indianapolis East. We appreciate your feedback and want to thank you for selecting our hotel for your stay. We hope you'll consider visiting us again in the near future.

6/10 Okay

Billie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Quick Trip
Stayed 1 night in Sep 2023
Response from Customer Service on 15 Sept 2023
Thank you for sharing, Billie.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality
Stayed 3 nights in Sep 2023
Response from Customer Service on 15 Sept 2023
Nelson, we're thrilled that Fairfield Inn & Suites Indianapolis East made a positive impression on you with our hospitality. Our team members always strive to create a welcoming environment for our guests. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Hailee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sufficient and the bed was comfortable. Staff at the front desk were very nice!
Stayed 1 night in Sep 2023
Response from Customer Service on 13 Sept 2023
Hailee, we're thrilled to hear that Fairfield Inn & Suites Indianapolis East provided a comfortable room and that our front desk team members made a positive impression. It's wonderful to hear your overall experience with us was satisfactory. We look forward to welcoming you back in the future.

8/10 Good

Renee

Stayed 1 night in Aug 2023
Response from Customer Service on 8 Sept 2023
Thank you for the great rating, Renee!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites Indianapolis East. We'd like to share an even better experience with you soon.

8/10 Good

Jacques P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on 13 Sept 2023
We appreciate your lovely rating, Jacques!The satisfaction of our guests is important to us so we can't wait to see you back again at Fairfield Inn & Suites Indianapolis East soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 Poor

Chantelle

Travelled with family
Disliked: Staff & service, amenities
We arrived at 1am, paid full price. Therefore, we woke later than expected. Understanding that we missed breakfast, I was only hoping for a cup of juice. 5 minutes after breakfast ended (9:35am) the attending staff rudely refused to allow a cup of cranberry juice and informed me that I could purchase one at the market.
Stayed 1 night in Aug 2023
Response from Customer Service on 25 Aug 2023
Chantelle, we appreciate your feedback. We regret to hear about your experience regarding the breakfast timing and our team member's response. Kindness and hospitality are at the core of our values and we always strive to exceed guest expectations. We appreciate you letting us know about this matter. Please rest assured, we're taking measures to improve our services for all future guests.

10/10 Excellent

Natasha

Stayed 1 night in Aug 2023
Response from Customer Service on 8 Sept 2023
Thanks for the fantastic rating, Natasha!It's outstanding we could exceed your expectations during your stay at Fairfield Inn & Suites Indianapolis East. We're all looking forward to your next stay with us.

2/10 Terrible

Todd

Disliked: Staff & service
They sent me away without a place to stay
My room was double booked the property manager sent me away with no explanation besides that the room was already booked and I needed to contact hotels.com so I was left without any room and board on a room the was supposed to be guaranteed
Stayed 1 night in Aug 2023
Response from Customer Service on 15 Sept 2023
We are truly sorry to hear this. Some sort of resolution should have been offered even if the hotel was not at fault. Please contact us directly so we can look into this issue further and get it resolved for you. Thank you for bringing this to our attention.

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Hotel
Interesting things happened. Not bad but pur door didn’t want to open. Super nice front desk taught us that we needed to aggressively open the door... so that was fun. 2 TVs in the room so that was cool. 1 remote. Couldn't turn on the tv by the beds but it worked for the tv by the couch. The down channel button did not work. Searched for another remote. Realized that the TV was unplugged and found an open bottle of Jim Beam. My husband was sad that it wasn't sealed. Fun times. Everything was clean, breakfast and the pool were nice and all of the staff were super frinedly!
Stayed 1 night in Aug 2023
Response from Customer Service on 14 Aug 2023
Laura, we're delighted that your stay at Fairfield Inn & Suites Indianapolis East turned into an adventure! It's great to hear that you found our front desk team members welcoming and helpful, and that you appreciated the dual TVs in your room. Your feedback regarding the door and the TV remote is noted, and we appreciate your understanding. We're glad that cleanliness, breakfast, and the pool added to your enjoyable stay, and that our team members spread positivity. We trust your husband enjoyed his stay regardless of the Jim Beam incident. Interesting times indeed! We hope to welcome you back soon for more memorable experiences.

4/10 Poor

Reagan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner leaked all over the floor so carpet was completely wet on one side of the room. Outdated and dirty rooms.
Stayed 1 night in Aug 2023
Response from Customer Service on 14 Aug 2023
Reagan, we regret to hear about the issue you had with the room's air conditioning unit and state of cleanliness. Our team is dedicated to regularly maintain all our facilities and we strive to offer clean and comfortable accommodations for our guests. Your feedback is crucial and will assist us to pay extra focus on these areas. We hope you would give us another opportunity to show our commitment to your comfort and satisfaction.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easytofind
Stayed 1 night in Aug 2023
Response from Customer Service on 12 Aug 2023
Hello Paul,Thank you for choosing to stay with us at Fairfield Inn & Suites Indianapolis East. It's wonderful to know you found our location convenient! We hope your entire stay was just as smooth. Looking forward to welcoming you back in the future.Best regards.

2/10 Terrible

Dhanashekar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel! First, I called to confirm our request for connecting rooms, which was the only reason we picked the hotel. The front desk confirmed we would have connecting rooms. We arrived and they gave us separate rooms and said there was nothing they could do about it. We asked for linens for the pull out couch and they were never delivered. For breakfast, they ran out of everything, including plates, coffee, and food. They just collect your money and then don’t care about anything else.
Stayed 1 night in Aug 2023
Response from Customer Service on 7 Aug 2023
Thank you for your feedback. It's disappointing to hear of the miscommunication regarding room allocation, and we're sorry your stay did not meet expectations. Our team usually excels in ensuring our guests are well taken care of, so your experience is surprising. We'll make sure to review these situations to ensure they are not repeated. We wish your experience would have been different, and we hope we may be given an opportunity to turn your perception around in the future.

8/10 Good

Jeffrey

Stayed 3 nights in Jul 2023
Response from Customer Service on 8 Aug 2023
Thank you for the 4-star rating, Jeffrey!We are delighted to see that you had a wonderful time at Fairfield Inn & Suites Indianapolis East. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service
Was not told we were being charged $5 a day for parking! Was told the $40 hold on my card would drop off. But the $10 was charged to it. Other than that, we loved our stay. Did not get to try the breakfast. Stopped to early for us.
Stayed 2 nights in Jul 2023
Response from Customer Service on 17 Jul 2023
Thank you for taking the time to share your review with us, Tina.We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

2/10 Terrible

kara

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on 15 Jul 2023
We appreciate the feedback, Kara.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub is broken. This is the 2nd place on My trip where the hot tub has been broke for a while, but yet the property still lists it as an option.
Stayed 1 night in Jul 2023
Response from Customer Service on 8 Jul 2023
We appreciate your feedback, James.It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward.We hope for the chance to host you again soon for a more positive experience.

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast food at designated time.
Stayed 1 night in Jun 2023
Response from Customer Service on 30 Jun 2023
Hello James,We regret to learn about your less than satisfying experience, particularly with the unavailability of breakfast during the prescribed hours. We understand how this detail significantly influences one's overall impression of a stay, especially since breakfast is an important amenity that guests eagerly look forward to.Our team strives to ensure that all aspects of our service, including mealtime offerings, adhere to the high standards that our guests expect and deserve. Reading about your experience, we acknowledge that we fell short in this regard. We sincerely apologize for any inconvenience this may have caused and we appreciate your patience.We sincerely hope you will give us another chance to prove ourselves and to show you the real, wholesome experience that so many of our guests come to know and love. We'd like the chance to turn your experience around and hope to serve you in the future to restore your faith in our commitment to hospitality.Thank you for sharing your feedback. We are here as a team to learn, improve, and ensure all our guests are enjoying their stay with us.

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Customer Service on 19 Jul 2023
Thank you for sharing, Karen!At Fairfield Inn & Suites Indianapolis East, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay is good, it is clean. But, not much breakfast options.
Stayed 1 night in Jun 2023
Response from Customer Service on 21 Jun 2023
We appreciate the feedback.While we're happy you appreciated our cleanliness, it's unfortunate our breakfast options didn't meet your expectations. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

ilyssa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent my whole stay! So fun, supportive, and awesome service! My tub didn’t drain as fast as I’d like, but that’s my only complaint.
Stayed 7 nights in Jun 2023
Response from Customer Service on 13 Jun 2023
Thank you for the great review, Ilyssa!It's excellent you enjoyed your time with us so much! We're delighted you appreciated our friendly staff. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns regarding our facilities with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon!

2/10 Terrible

karen

Travelled with partner
Disliked: Property conditions & facilities
Let's start with the area, very unsafe. Strange people lording in the area. Everything is old. Let's start with the food this is the biggest day of the year INDY 500 for Indianapolis. This place can't put out a box of Danish. We were served spoiled milk, frozen chocolate milk stale old muffins at least a week old. A room full of people 3 bananas that's it. No Danish no donuts zero effort. The shower dispenser for soap was watered down so much you could not use it. I paid top dollar, and this place is a dump. I will never trust expedia rating system again.
Stayed 1 night in May 2023
Response from Customer Service on 30 May 2023
Thank you for sharing your feedback, Karen.We're very disappointed to hear you're dissatisfied with your stay. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

8/10 Good

Michelle

Liked: Staff & service, room comfort
Disliked: Cleanliness
dance
The front desk employees were great. The room had a moldy sandwich in the drawer and the door to the room was very difficult to open. The person did give us compensation for the sandwich being left in the room.
Stayed 2 nights in May 2023
Response from Customer Service on 24 May 2023
Thank you for the great review, Michelle! We're happy you had a pleasant experience with us! It's lovely you enjoyed our lovely team's efforts so much. That's what we like to see! However, we regret to hear about the food left in your room; we are glad you were compensated for this though, and once again we truly apologize. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!