Dear Cassandra, We sincerely apologize for the disappointing experience you encountered during your recent stay. It is disheartening to learn that the amenities listed were unavailable and that you found the room unclean and unsafe. This is certainly not the standard we aim to uphold, and we regret any inconvenience caused. We take your feedback seriously and will promptly address these issues with our team to ensure a better experience for future guests. Your comfort and safety are our top priorities, and we are committed to improving our services. We hope you will consider giving us another chance to provide you with a much-improved stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear James, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management

Dear David, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Alexander, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Teresa, Thank you for your honest review of your stay at our hotel. We are delighted to know you the excellent service provided by our staff. However, please accept our sincere apology that we did not meet your expectations. We hope you will allow us to make it up to you on a future visit and provide you with the excellent customer service that you should have experienced during your recent stay.Sincerely,Hotel Management

Dear Alva, We appreciate your thoughtful feedback and apologize for the issues you encountered during your stay. Your comfort is important to us, and we regret any inconvenience caused by the maintenance concerns you mentioned. Our team is committed to addressing and resolving these issues promptly. We hope you will consider giving us another opportunity to provide you with an improved experience should your travels bring you back to our area.Sincerely,Hotel Management

Dear Derric, Thank you for choosing our hotel and providing your feedback. We apologize for anything other than a satisfying stay. Your experience is not representative of our usual performance, and we are disappointed for failing to meet your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you should have received on this visit. Sincerely,Hotel Management

Dear Jackie, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Indianapolis.Sincerely,Hotel Management

Dear Tammy, We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we believe we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the price you paid and any miscommunication between our housekeeping and front office, as a suite should only be available for occupancy once the suite is clean, fresh and a supervisor has inspected it. Please accept our apologies for your suite not being fully ready when you checked into our hotel. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. We thank you for choosing us and look forward to seeing you again.Sincerely,Hotel Management

Dear Juanita, Thank you for taking a moment to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. We hope you will let us give you a better experience on your next trip this way.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear David, We are glad you chose to stay at our hotel. We are pleased our location was convenient for everything you wanted to do on this visit. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear Donna, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We are glad you liked our well-maintained accommodations and service. We have discussed your observations with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Management

Dear KEVIN, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide. Sincerely,Hotel Management

Dear Stormy, We apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.SincerelyHotel Management

Dear Noah, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room before arrival. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Sharon, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Thank you for taking the time to review your stay, Brian. We appreciate you highlighting the areas that deserve our attention and will forward this feedback to upper management. Best wishes in your future travels.

Thank you for your review and comments, Patricia. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.

We apologize that you did not enjoy your stay with us, Seana. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.