The hotel is clearly not a 4 star hotel. There is nothing special in the room (no coffee machine, iron, water, mini bar,…). There are no bathroom amenities (just one big bottle of soap in the shower, which should cover for shower gel AND shampoo - and no other toiletries or extra). The breakfast was terrible, although there is choice, it all tastes stale and bad. We are lucky we didn’t take the all inclusive. There was only one snack restaurant extra open, if we wanted to stay and have some lunch or dinner (which only offered pizzas, some salads and burgers, which weren’t the best either). A lot of children and noise, but they have a separate pool lounge, but you need to pay extra for it, which is insane. Our room was literally the highest up the hill. When we arrived (as we had a late checkin), there was no possibility to bring us up with a buggy. It took us 15 minutes to climb up the hills with our heavy suitcases and find our room. The buggies to bring you up, only work certain times, which isn’t the greatest if you want to party in Ibiza and come home later, and still need to climb Mount Everest. The staff was ok, but could be a bit friendlier and more helpful. Pool towels are only allowed each other 2 days (so you need to use your sweaty used towel the next day, which is insane!), and often our room was skipped on cleaning or towels (which made us call reception and ask for a clean). The facilities are all a bit run down, and could use a refurb here and there.