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"We paid the required security deposit before arriving, exactly as instructed by the hotel. However, when we checked in, the concierge insisted that we pay a second security deposit. He appeared unfamiliar with the hotel’s own procedures and was unable to explain why an additional deposit was required. We only agreed to pay it after being assured that both deposits would be refunded. When we checked out, we were told that, as we had left the room spotless, both deposits would be refunded in...

"En las fotografías parecía mejor de lo que es. Alojamiento anticuado, la cama muy incómoda, las paredes de papel... Parecía que hubieran vistas al estanque pero para nada, vistas a la calle... Si que es verdad que no lo especificaba en la reserva pero las fotografías no se asimilan a la realidad... Calidad-precio desorbitado. Lo único positivo es la atención y amabilidad de las recepcionistas"