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Reviews of Owu Crown Hotel

3 out of 5
Owu Crown Hotel
Km2 Monatan, Iwo Road Highway, Ibadan

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 7 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 4 out of 29 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Stayed 10 nights in Jan 2024

10/10 Excellent

Oluwafemi

Stayed 1 night in Feb 2022
Response from Kazeem on 21 Mar 2022
Thank you so much for your patronage.

8/10 Good

Lawal Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The foul smell through waste pipes in the toilet and the expired towels
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilets was not clean enough
Stayed 1 night in Jun 2021
Response from Kazeem on 8 Jun 2021
Thank you for feedback. We shall expedite actions on this for better experience next time please.

2/10 Terrible

Adeola

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Service
Poor Customer Service
Stayed 2 nights in Jun 2021
Response from Kazeem on 8 Jun 2021
Thank you for your feedback. We shall work on this for better experience next visit. Many thanks for your patronage.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2021
Response from Kazeem on 1 May 2021
Thank you so much for your patronage.

8/10 Good

Abiola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Experience
It was a pleasant experience. Great manager who is attentive and very polite.
Stayed 1 night in Mar 2021
Response from Kazeem on 18 Mar 2021
Nice having you around. Thank you for for allowing Us to serve you. Much appreciated.

6/10 Okay

Jeleel

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2021
Response from Kazeem on 26 Jan 2021
Thanks for your patronage. Much appreciated.

2/10 Terrible

Rasheed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Total rip off
Fridge never worked trough out my stay , tv never worked till midnight after several complains , a fan is better than the room Ac , a nearby church drum set would not allow one to sleep in peace during their service. Room occupants are two but only one person has free breakfast Website only said breakfast Paid and changed my room , it was better until I had the next day only one option of meal for breakfast How will I pay 3k for 4slices of bread and scrambled eggs that looks like one and a half No water or drinks served , had to rush up to my room Am glad I made it out in the end 👎
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

2/10 Terrible

Joe, MD, USA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole mgmt and staff are liars and scammers. They inflate the price of everything. They would lie to you about drink price and food. A staff would give a price and person would give you a another price. I check out a day before my check out date and they were asking me to pay late check out fee. Outrageous and Awful service with noise everyday in the morning. You can barely sleep.
Stayed 7 nights in Dec 2019
Response from Owu Crown Hotels on 10 Feb 2020
Dear Joe, We are very sorry for all the inconveniences you experienced. As an organisation, we are committed to the provision of excellent services to the satisfaction of our esteemed guests, therefore, we consider your allegations not only unfortunate, but also weighty. We assure you that a thorough investigation will be conducted with respect to all the issues you raised, and steps will be taken to prevent re-occurrence. We also assure you that appropriate sanctions will be meted out to official(s) found culpable. However, we take exception to the blanket insinuation that "the whole mgmt and staffs are liars and scammers". We apologize once again for all the inconveniences you experienced, during your stay with us

6/10 Okay

OLUWAGBEMIGA DANIEL

Overrated
The environment needs thorough revamp. So also the rooms. The noise emanating from the pool side is deafening, we had to change rooms. The TV looks old-fashioned. We had to fight to get the two complimentary breakfast we already paid for through hotels.com, as the reception said breakfast is only for one person.
Stayed 2 nights in Dec 2019
Response from reservation officer on 27 Dec 2019
Hi Daniel, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re taking steps to upgrade our room facilities, and also implementing utmost care in our appliance maintenance. We’d like to invite you again at our hotel and experience the improved stay. Hoping to see you soon!

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Raji Oyewole on 14 Dec 2019
Thanks for your patronage.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities should be inspected more regularly by Manager, and maintenance department need to be more thorough and honest with the jobs they carry out, making sure they keep guests informed of what they are doing/steps they`re taking to alleviate issues raised by guests in a honest manner, and making sure they complete any job they start.
Stayed 8 nights in Nov 2019
Response from Afeez Oyeladun on 13 Dec 2019
Thanks for your resourceful feedback. Much appreciated.

2/10 Terrible

Ahmed

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Afeez Oyeladun on 13 Dec 2019
Thanks for your patronage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Aminat on 24 Jul 2019
Many thanks for your patronage

10/10 Excellent

Ade, London, GB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a few words...The Hotel, the Management, ALL MEMERS OF STAFF (Security, Cleaners, Kitchen Staff, Bar Staff, Receptionists, etc) EXCELLENT!! Coming again soon...this time with my Family. A warm and massive THANK YOU for making my stay BRILLIANT!!
Stayed 5 nights in Feb 2019
Response from OCH on 5 Mar 2019
Dear guest, Thank you for sharing your feedback regarding your stay!. I am pleased you had better experience. Also, thank you for the kind words regarding the staffs and the Restaurant rating too. Thank you for staying at Owu crown Hotels and we hope that you will consider us for your next business trip!. Kind regards, Akinbade M.A Marketing manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2018
Response from Ayotunde on 6 Dec 2018
Many thanks for your patronage.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
They need to update period... and be more knowledgeable that now and in the near future the will have americans come to that hotel! ACCOMIDATE them properly.
Stayed 7 nights in Oct 2018
Response from Owu Crown on 10 Nov 2018
Thanks for your feedback. we are working to serve you better.Thank you!

8/10 Good

Sarah, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean hotel. I stayed for about two weeks and every staff person I interacted with was as helpful as possible + very friendly. Food was good. Management tried to be helpful but seemed unwilling to resolve certain problems (e.g., my expensive outlet adapter being destroyed during a power surge). Taxi service is VERY expensive; however if you are able, request Mr. Ajadi Emfan as your driver - he is punctual, professional (in dress and attitude) and knowledgeable. Ultimately, I will stay here again during my next visit to Ibadan.
Stayed 12 nights in Jun 2018
Response from Owu Crown hotels on 7 Aug 2018
Thank you so much for this fabulous feed back after your recent stay at our Hotel. We are more than happy to hear that you enjoyed your stay with us. Looking forward to welcoming you soon again ! Sunny greetings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love everything about owu crawn .nice and clean. Very friendly staff. But the WiFi is not very good . .
Stayed 1 night in Jun 2018
Response from Owu Crown hotels on 7 Aug 2018
Thank you very much for taking the time in describing your stay at our Hotel. We are very pleased to read, that you had nice experiences at our hotel and that you enjoyed all the amenities offered from our hotel. Thank you also for your hint regarding the Wi-Fi. We really love to welcome you soon again. with best regards.

6/10 Okay

Verified traveller

Liked: Staff & service
Not all that is promised
The good: friendly, welcoming staff; spacious rooms. The bad: filthy hallways, dusty unusable gym, half-filled swimming pool, same two teabags used to brew tea all week. Just FYI.
Stayed 3 nights in May 2018
Response from owucrownreservation on 10 Jul 2019
thank you so much for you resourceful feedback and i am sincerely sorry for the poor experience you had during your stay sir/ma. Your feedback has helped us to improved on our services and we look forward to seeing you again and serve you better. Regards

8/10 Good

Kingston, Saratoga Springs, NY

Liked: Property conditions & facilities, room comfort
Nice hotel, but customer service poor
The hotel lives up to the image one gets online. It has all the usual stuff but my interactions with reception staff and bar staff left a very poor impression, nothing gets done in a hurry. Staff in the restaurant were quite pleasant and helpful.
Stayed 1 night in Apr 2018
Response from owu crown hotel on 23 Apr 2018
We are very sorry for the poor service. we shall Improve and serve you better. Thanks

10/10 Excellent

Olukayode

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant stay at Owu crown hotel
It was a nice stay and the hotel even wash my vehicle for free. A service that other hotels in the area are not offering to customers as a courtesy.
Stayed 1 night in Mar 2018
Response from Reservations on 17 Mar 2018
Thank you for your feedback Mr Olukayode. We are glad you had a pleasant stay with us. We look forward to seeing you again. Regards

6/10 Okay

Ravindran

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room condition and service
I had booked a suite for a couple stay for two days. The room condition, water in restroom (especially hot water did not come); the room was kept not in good shape.
Stayed 2 nights in Mar 2018
Response from Ayotunde on 23 Mar 2018
Apologies and thanks so much much for your resourceful feedback. We were actually carrying out a routine maintenance servicing on the central hot water system that lasted a couple of hours at that time for better experience and a note was dropped regarding. We do apologize for the room not in good shape , this is out of character for us and we can assure you we will have this fixed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Loved the hotel. Clean and comfortable and attentive staff. A real haven from the hustle and bustle outside and felt safe with security gates manned 24 hours. Will definately stay here again. Thank you Owu Crown....
Stayed 3 nights in Feb 2018
Response from Reservations on 18 Feb 2018
Thank you for taking your time with us. We love and appreciate you and we are glad you enjoyed your stay with us. We look forward to seeing you again soonest. Regards

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, room comfort
Amazing service and great rates. A true gem!
The Owu Crown Hotel is a diamond in the rough, and I loved my stay there. It's not a luxury hotel by western standards, but the service is absolutely wonderful. I have stayed at this hotel twice, and highly recommend it to anyone traveling in the Ibadan area. There are a few things that could be improved: hot water in the showers is a luxury, and the towels look like they've seen better days. On the plus side, however, is the service. I have stayed at many, many hotels across Africa, the Middle East, Europe, and the US. I've stayed in budget motels and very fancy hotels. I can honestly say that the service at the Owu Crown is the best I've ever had. The staff is friendly, and truly want to make your stay the best it can possibly be. Stay there a few days, and they'll know your name and come around to your room to make sure that everything is going well. Need a quick ride to the ATM? They'll take care of you. Need your luggage weighed? Three bellhops went out of their way to bring me to their private weigh station. Want a beer at 2am? They've got you covered. If you travel to Ibadan, check out the Owu Crown. It's not luxurious. Instead, it's like coming home.
Stayed 3 nights in Jun 2017
Thank you Mr Lewis,we appreciate your feedback. Its our pleasure to know that you have enjoyed your stay with us, we look forward to seeing you again as we are here to provide you excellent service and make your stay memorable. We love and appreciate you. Regards Owu Crown Hotels Ibadan.

8/10 Good

Babatunde

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay but
Very good but the pool band disturbed my rest. The room was not sound proof and the noise gave me headache as it was banging outside my window. The towels was off white and should be changed. Overall above average. Will consider another stay if the noise is taken care off.