Indoor pool, open 9:00 AM to 8:30 PM, pool loungers
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Reviews of Hyannis Inn

2 out of 5
Hyannis Inn
473 MAIN ST, Hyannis, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 817 reviews" "
Rating 8 - Good. 235 out of 817 reviews" "
Rating 6 - Okay. 67 out of 817 reviews" "
Rating 4 - Poor. 32 out of 817 reviews" "
Rating 2 - Terrible. 38 out of 817 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

SOYOUNG, DIX HIILS

Travelled with family
Liked: Amenities
Great walkable place to town, shopping, restaurants and much more.
Stayed 1 night in May 2024
Response from The Hyannis Inn on 19 May 2024
We're glad you enjoyed your stay with us!

10/10 Excellent

Patricia, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, clean, and well-located.
Stayed 1 night in May 2024
Response from Hyannis Inn on 14 May 2024
Thank you for choosing the The Hyannis Inn we are glad you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at several hotels/places in Hyannis over the years. This is by far the cleanest and most comfortable place to stay!
Stayed 3 nights in May 2024
Response from Hyannis Inn on 7 May 2024
Thank you for choosing the Hyannis Inn. We hope to see you again.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms. Fantastic staff. Great location
Stayed 3 nights in Apr 2024
Response from Hyannis Inn on 1 May 2024
Thank you for staying with us. Hope you'll return soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location.
Stayed 1 night in Apr 2024
Response from The Hyannis Inn on 30 Apr 2024
Thank you for staying with us. Hope to see you again!

6/10 Okay

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Hyannis Inn on 9 Jan 2024
Thank you for staying with us and for your response.

4/10 Poor

Russell

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice place but has issues
The pool and ice machine were locked up at 5:00pm on new years weekend. There was no security…homeless guy knocking on door at 2:00 in the morning. Electricity went out when hairdryer was used. The couple next door had no heat…and no one in the office to help.
Stayed 2 nights in Dec 2023
Response from The Hyannis Inn on 3 Jan 2024
Thank you for staying with us and for your response. Our apologies for what you endured. Yes, our winter seasonal hours for the front desk and pool are 9am-5pm, this information is forwarded to every guest through their reservation prior to check in, which is how guests can correspond with us too. Unfortunately, there was no security as we do not have any for this property. No one alerted us that they had no heat, engineering would've assisted them and would've assisted with the outage of the electricity. Although the desk is closed there is a Manager on Duty daily, the information is posted on the front door of the reception area every day for anyone who has questions/concerns. Hopefully you can give us another chance in the future.

10/10 Excellent

Balbina

Stayed 1 night in Dec 2023
Response from The Hyannis Inn on 3 Jan 2024
Thank you for your response and for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpretentious but very clean and well organized rooms. Attentive staff are a definite plus.
Stayed 1 night in Dec 2023
Response from Hyannis Inn on 31 Dec 2023
Thank you for staying with us.

2/10 Terrible

Sonia C

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very dissatisfied Bc the pool closed at 5pm and the rules said 8:30pm I don't recommend because they don't follow the schedules they say when I rented So bad
Response from Hyannis Inn on 31 Dec 2023
Thank you for your response. Yes, our new seasonal hours for the front desk and pool are now 9am-5pm.

8/10 Good

Marilyn E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hyannis Inn on 31 Dec 2023
Thank you for staying with us and for your response.

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here a couple of days for a work event. It was my second time staying here. Room was clean and there are different restaurants within walking distance. Will stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Shana-kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was a pleasure to deal with
Stayed 3 nights in Dec 2023
Response from Hyannis Inn on 31 Dec 2023
Thank you for staying with us.

8/10 Good

Carolina

Stayed 2 nights in Dec 2023
Response from Hyannis Inn on 17 Dec 2023
Thank you for staying with us, we're glad you enjoyed your stay.

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1920's Chic
Great salt water pool at 82o! 1920's style rooms, small, authentic furniture, real wood planks for flooring. Cosy, unpretentious and location, location, location. Tom Deegan
Stayed 6 nights in Dec 2023
Response from The Hyannis Inn on 8 Dec 2023
Thank you for staying with us. We're so glad you enjoyed your stay. Hope to see you again!

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, clean, and the property was easy to find. My only concern was some loud partiers outside that kept me awake. Since there was no front desk service after 5 pm I didn't think there was anyone to contact about it. Another night it might have been quiet. Everything was fine.
Stayed 1 night in Dec 2023
Response from The Hyannis Inn on 6 Dec 2023
Thank you for staying with us and thank you for your response. Our apologies that you were kept awake. Yes, our new Winter Seasonal hours for the desk and pool are 9am-5pm, please note there is information listed on the front door of the desk for any questions or concerns.

6/10 Okay

Lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and convenient, however the front desk closed at 5:00pm, and we arrived later than that. They did message and call to remind us of the office closing, however it was very difficult to reach them back and figure out what we had to do. Moving forward, I would stay there again, knowing what would happen.
Stayed 1 night in Nov 2023
Response from The Hyannis Inn on 5 Dec 2023
Thank you for staying with us and for your response. Yes, 9am-5pm are our new seasonal hours for the desk and pool. But we are still reachable with that said.

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
We picked this hotel based on price and location.
Stayed 1 night in Dec 2023
Response from The Hyannis Inn on 5 Dec 2023
Thank you for staying with us and for your response. Yes, we have great rates and we're in the heart of Hyannis.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Text & e-mail communication was Extraordinaire! The front desk very welcoming and while the toilet seat would not stay up and the black out drapes had a 2inch gap in the center of the windows and the mini fridge was plugged in but didn't really seem to have cold air / working, there was no need to mention it to the front desk. This Thanksgiving weekend stay here truly provided a feeling of a "hotel like home"!. Will book again directly and IF any issues with the room, we know the front desk will gladly attend to any needs.
Stayed 2 nights in Nov 2023
Response from The Hyannis Inn on 28 Nov 2023
Thank you for your response. We have gone into the room and updated the issues. We're glad you enjoyed your stay despite the issues.

4/10 Poor

jennifer welles

Stayed 1 night in Nov 2023
Response from Hyannis Inn on 17 Dec 2023
Thank you for staying with us and for your response.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had an unpleasant odor
Stayed 2 nights in Nov 2023
Response from The Hyannis Inn on 26 Nov 2023
Thank you for your response. We would've rectified the issue if we were told. Our apologies. Hopefully, you'll give us another chance to serve you in the future,

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very inexpensive in the off season.
Stayed 1 night in Nov 2023
Response from Courtney on 16 Nov 2023
We are glad to hear you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good . Exceeded our expectations
Stayed 1 night in Oct 2023
Response from Courtney on 30 Oct 2023
Thank you for your feedback and we are glad you enjoyed your stay!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay.
Room was newly-remodeled. Very clean and comfortable. Very friendly staff. Pool was open until 10:00 p.m. . On Maine Street with plenty of shops and restaurants.Reasonable off-season rates.
Stayed 1 night in Oct 2023
Response from Courtney on 30 Oct 2023
Thank you for your feedback and we are glad you enjoyed your stay!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from The Hyannis Inn on 24 Oct 2023
Thank you for staying with us.

8/10 Good

KEVIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recently updated rooms. Pool was great.
Stayed 2 nights in Oct 2023
Response from Amy on 23 Oct 2023
Kevin, we are happy that you enjoyed your stay with us! We look forward to hosting your stay again when you are in town!

8/10 Good

Wyatt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect for a weekend getaway for 2! Location is fantastic! Well maintained for an obviously older place in Hyannis. Staff was fantastic, everyone of them helpful and pleasant. The only reason I didn’t give it 5 stars was there was no ventilation in the bathroom, and things got pretty hot and sticky during and after showers. Luckily, since it is October, we could open the door and let some cooler air in. Overall, our stay was extremely enjoyable there!
Stayed 3 nights in Oct 2023
Response from Amy on 23 Oct 2023
Wyatt, we are so happy you enjoyed your stay with us! Thank you for your remarks on the issue you had while staying with us. That allows us to make corrections for future guests! We look forward to a future visit from you when you are in town!

8/10 Good

Van

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an older facility that has done a nice job of updating as much as possible. It is, in general, very clean. One nice touch was a table with two comfortable chairs for sitting rather than having to sit on the bed. Our overall experience for a long stay was very good. The only drawback was that so many areas were impacted by obvious difficulties with staffing. They did a nice job.
Stayed 5 nights in Oct 2023
Response from The Hyannis Inn on 28 Oct 2023
Thank you for sharing your experience and for staying with us.

6/10 Okay

Kenneth H.

We were surprised that they never made our bed or re-stocked the coffee machine in our room. On the other hand, it was fun to have an indoor warm salt water pool to swim in.
Stayed 3 nights in Oct 2023
Response from The Hyannis Inn on 24 Oct 2023
Thank you for staying with us, we're glad you enjoyed your stay. We have limited service at this hotel and will clean your room upon request.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to down town
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 16 Oct 2023
Thank you for staying with us!

10/10 Excellent

Yelena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying in Hyannis and we had the best time even though the weather wasn't. Tje location is perfect and you can walk to shopping and dinning in any direction! Lo e this place and will definitely come again!
Stayed 2 nights in Sep 2023
Response from Amy on 11 Oct 2023
We are so happy you enjoyed your stay with us!Looking forward to seeing you again when you are in town!

6/10 Okay

Ryan

Stayed 3 nights in Aug 2023
Response from The Hyannis Inn on 12 Oct 2023
Thank you for staying with us and for your response.

4/10 Poor

Joan

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing
Had 2 room for 3 nts. Beds comfortable. Room was dirty, with mold in the bathroom. One room had a plugged plugged drain inthe tub. Asked for help with no resolve. Called to front desk with no answer but could see her sitting there from my room window. Floors were so dirty we had to throw away our socks! Asked girl at ck out for a receipt but she didnt know how to do it. Overall very disappointed. I’m
Stayed 3 nights in Oct 2023
Response from The Hyannis Inn on 16 Oct 2023
Thank you for taking the time to tell us about your experience at The Hyannis Inn. Please know that your feedback is important to us. We use feedback, such as yours, to continuously improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing The Hyannis Inn.

10/10 Excellent

Katherine E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
Needed a place to stay for a nearby family wedding. Our teenagers had a great time in the pool. Staff was very friendly and the location allowed us to walk to the shops and restaurants.
Stayed 2 nights in Sep 2023
Response from The Hyannis Inn on 9 Oct 2023
Thats so awesome. We're glad you had a great stay with us.

6/10 Okay

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very nice
Stayed 1 night in Oct 2023
Response from The Hyannis Inn on 9 Oct 2023
Thank you for staying with us and noticing our staff!

10/10 Excellent

chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a friendly staff. Very well kept, and clean property. Easy to get to everything in the area
Stayed 3 nights in Oct 2023
Response from The Hyannis Inn on 9 Oct 2023
Thank you for staying with us, we're glad you enjoyed your stay.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hyannis Inn on 6 Oct 2023
We are happy you enjoyed you stay with us. Thank you for your review

8/10 Good

JULIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older Motel that has updated rooms. No carpeting in the rooms which is great. Overall a nice place to stay for a few nights. Very close to the Hyannis ferry terminal.
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 5 Oct 2023
That's so awesome. Thank you for staying with us.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit small. Our shower was broken
Stayed 2 nights in Sep 2023
Response from The Hyannis Inn on 4 Oct 2023
Thank you for your response and thank you for staying with us. We will check the shower to make sure it is working.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amy on 2 Oct 2023
Thank you Scott for a 10 out of 10 rating! We hope to see you again when you are in Hyannis!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience
Front desk staff were pleasant and check in process was fast. Only stayed one night but hotel is in walking distance from restaurants and shops on Main Street which was a plus. The only complaint was the bed was not comfortable and the pillows could have been better. Overally would stay again.
Stayed 1 night in Sep 2023
Response from Amy on 2 Oct 2023
We are happy you had a pleasant experience! I'm sorry your bed and pillows were not to your standards. Please know that we are currently working on those issues. We would have gladly moved you to another room had we known you were uncomfortable. We hope to see you again when you are in the area!

6/10 Okay

Carolina S.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room smelled . Cleaning supplies ? It was unbearable. Change to vanilla 😩
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 4 Oct 2023
Thank you for staying with us and thank you for your response.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could only stay one night but loved our stay. The staff was nice, the place was super clean and it was a good location near restaurants in town.
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 26 Sept 2023
Thank you for staying with us, we're glad you enjoyed your stay.

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how close it was to many dinning options! Check in and check out was super easy, staff was super friendly and welcoming. The pool was also a plus!!
Stayed 3 nights in Sep 2023
Response from The Hyannis Inn on 28 Oct 2023
Thats so wonderful. Thank you for staying with us and for your response.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Hyannis Inn on 26 Sept 2023
Thank you for staying with us, I'm glad you enjoyed your stay.

8/10 Good

Raquel Quinones

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and sizeable room
Stayed 2 nights in Sep 2023
Response from The Hyannis Inn on 23 Sept 2023
Thank you for your response, we're glad you enjoyed your stay.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, good location, nice pool
Stayed 2 nights in Sep 2023
Response from The Hyannis Inn on 20 Sept 2023
Thank you for staying with us, we're glad you enjoyed your stay.

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the swimming pool, location, parking, etc.
Stayed 5 nights in Sep 2023
Response from The Hyannis Inn on 18 Sept 2023
Thank you for staying with s and for your response.

6/10 Okay

Otto

Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 18 Sept 2023
Thank you for your response and for staying with us.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Right in the middle of Main Street Hyannis route 28. Easy walking to area shopping, restaurants and taverns. Only 10-15-minute walk to the wharf (you can drive to it but parking there can be tricky) and get the ferries to the Vineyard and Nantucket. If you're a fan of seafood, go to Spanky's at the wharf. The rooms are clean and the staff very accommodating. We have stayed there several times and will return again.
Stayed 1 night in Sep 2023
Response from The Hyannis Inn on 18 Sept 2023
Thank you for choosing us, we're so glad that you enjoyed your stay with. Yes, this is a great location in the heart of Hyannis on Main Street.