Lobi
Semak ketersediaan

Ulasan tentang Best Western Huntsville Inn & Suites

2.5 out of 5
Best Western Huntsville Inn & Suites
201 W Hill Park Cir, Huntsville, TX

Ulasan

7.8

Baik

Penilaian 10 - Cemerlang. 360 daripada 966 ulasan" "
Penilaian 8 - Baik. 295 daripada 966 ulasan" "
Penilaian 6 - Boleh diterima. 151 daripada 966 ulasan" "
Penilaian 4 - Lemah. 98 daripada 966 ulasan" "
Penilaian 2 - Teruk. 62 daripada 966 ulasan" "

8.0/10

Kebersihan

8.4/10

Kakitangan & perkhidmatan

7.4/10

Kemudahan

7.6/10

Keadaan hartanah & kemudahan

7.8/10

Mesra alam

Ulasan

10/10 Cemerlang

Tammy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024
Respons daripada -Bobby pada 23 Mei 2024
Quite simply thank you for sharing this amazing rating, Amgad!We are thrilled that your experience reflected our commitment to the highest standards in service and we look forward to welcoming you and your wife back soon among us.Kindest Regards,

8/10 Baik

David Brent

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Bed was comfortable. Would have liked better breakfast options and water available to drink with it.
Menginap 2 malam pada Mei 2024
Respons daripada -Bobby pada 14 Mei 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Cemerlang

Joel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The front desk attendant was awesome. She was very helpful and sweet.
Menginap 1 malam pada Mei 2024
Respons daripada -Bobby pada 13 Mei 2024
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

10/10 Cemerlang

Akeem

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing
Menginap 1 malam pada Mei 2024
Respons daripada -Bobby pada 8 Mei 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Cemerlang

Sophie

Menginap 1 malam pada Mac 2024
Respons daripada -Bobby pada 23 Mei 2024
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location . We hope to host you again very soon.Kindest Regards,

4/10 Lemah

Jerry

Menginap 1 malam pada Apr 2024
Respons daripada -Bobby pada 14 Mei 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

6/10 Boleh diterima

Anthony

Mengembara bersama pasangan
I do not understand why we were put in a handicap room. I was looking forward to a nice warm soak in a tub. We couldn’t get into the room when we checked in because they were still cleaning rooms. I was told check-in was at noon and check-out was also noon. Strange. The bed was very comfortable. It just seemed really strange that we were put in a handicap room
Menginap 1 malam pada Apr 2024
Respons daripada -Bobby pada 15 Apr 2024
Thank you for taking the time to fill up this review, May be housekeeper cleaned handicap room first instead of regulars for that reason front desk changed your room type to accommodate early check in . We value all the feedback we receive and apologize for the inconveniences you had.

2/10 Teruk

Raul

Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada -Bobby pada 15 Apr 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Cemerlang

Al

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Front desk staff were very helpful
Menginap 1 malam pada Apr 2024
Respons daripada -Bobby pada 14 Apr 2024
A massive thank you for the high rating Dear value Guest Al !We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location .We hope to host you again very soon.Kindest Regards,

10/10 Cemerlang

Julie

Mengembara bersama pasangan
The check in was easy and friendly ! TV didn’t work the desk person came within minutes and fixed it - friendly and apologetic
Menginap 1 malam pada Mac 2024
Respons daripada -Bobby pada 1 Apr 2024
Hi Julie,Thank you for your review and for staying with us! We are excited that things went well; I will let the staff know too. Enjoy the holidays and we hope to see you again soon. ---Bobby

6/10 Boleh diterima

Tamela

Mengembara bersama keluarga
We stayed for two nights to be near family. The rooms are accessed from the outside which I don’t prefer but nothing about that on the website description. Breakfast was ok and ran out of eggs and gravy so that was disappointing. The room was clean, but as I was sitting in my room in the afternoon after our room had already been visited by the maid service, one of the maids put her face right up to the window to look in. I did not appreciate tha invasion of privacy. Just not impressed overall with the stay here.
Menginap 2 malam pada Mac 2024
Respons daripada -Bobby pada 13 Mac 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Cemerlang

Sharon

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
No added fees. Nice, clean and friendly.
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 13 Mac 2024
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

4/10 Lemah

james

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Very noisy and room was a bit dirty
Menginap 1 malam pada Mac 2024
Respons daripada -Bobby pada 3 Mac 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

8/10 Baik

Anthony

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 28 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 Cemerlang

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location and great bargain! Room was clean and well maintained. Great place to stay if you are in town for Sam Houston State sporting events!
Menginap 2 malam pada Feb 2024
Respons daripada -Bobby pada 26 Feb 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Boleh diterima

Lucy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 26 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 Cemerlang

Susan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Not ADA compliant. No elevators makes it different for someone with mobility issues to room on the second floor. Room was comfortable and clean. Towels ragged and not sufficient (1 face towel very worn). Desk clerk was very nice and accommodating.
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 26 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

6/10 Boleh diterima

Kevin

Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 22 Feb 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

10/10 Cemerlang

Paul

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The room was a good size with ample space. Comfy bed was an added plus!
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 22 Feb 2024
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Baik

Victor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Had a nice stay ronnie was great.
Menginap 2 malam pada Feb 2024
Respons daripada -Bobby pada 17 Feb 2024
Thank you for choosing us for your stay. We appreciate you letting us know our staff went over and above in handling your requests. We are happy you were particularly gratified with the spotless property and had a great experience with us. It was a pleasure having you as our guest, and we look forward to seeing you again at BW Huntsville, Texas

8/10 Baik

Oren

Menginap 2 malam pada Feb 2024
Respons daripada -Bobby pada 26 Mac 2024
Thank you for taking the time to share your wonderful feedback on your stay at BW Huntsville - TX .We always working to provide our guests with memorable experiences, and your review is a testament to our efforts. We're thrilled that you would choose to stay with us again and hope to welcome you back on your next visit to Huntsville , Texas

10/10 Cemerlang

Christina

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Our rooms ceiling is spackled and looks like it’s been patched way too many time, the bathroom baseboards are rotting, and my husband slipped in the tub every time he tried moving. The only pluses are the bed was semi-comfy, the ac rocks, and there’s a fridge and microwave. Easy checkin tho lol.
Menginap 1 malam pada Feb 2024
Respons daripada -Bobby pada 11 Feb 2024
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Cemerlang

Brian

Menginap 2 malam pada Feb 2024
Respons daripada -Bobby pada 26 Mac 2024
t's wonderful to hear that you had an enjoyable experience at Bw Huntsville -TX . Our team members work hard to ensure our guests have a comfortable and memorable stay. We're delighted that you found your room to be expansive and immaculate and hope for another opportunity to serve you in the future.

10/10 Cemerlang

Earnest

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Awesome hotel
Menginap 1 malam pada Jan 2024
Respons daripada -Bobby pada 21 Jan 2024
A massive thank you for the high rating Dear value Guest!We are thrilled that you had such a pleasant stay with us and that you enjoyed your stay with best western huntsville location. We hope to host you again very soon.Kindest Regards,

6/10 Boleh diterima

MARK

Menginap 2 malam pada Jan 2024
Respons daripada -Bobby pada 4 Feb 2024
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

4/10 Lemah

Gerald

Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2024
Respons daripada -Bobby pada 21 Jan 2024
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

2/10 Teruk

Theresa

Menginap 1 malam pada Dis 2023
Respons daripada GM pada 17 Dis 2023
We apologize for any inconvenience you encountered during your stay with us!

10/10 Cemerlang

Marian

Menginap 1 malam pada Dis 2023
Respons daripada -Bobby pada 21 Jan 2024
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Cemerlang

Charles

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Dis 2023
Respons daripada GM pada 17 Dis 2023
Thank you for the 5/5 review! We appreciate your business.

6/10 Boleh diterima

Michael

Mengembara bersama pasangan
Not very clean
Menginap 1 malam pada Dis 2023
Respons daripada GM pada 8 Dis 2023
We apologize for any inconvenience you encountered during your stay with us. We will pass this along to the appropriate members of our team to resolve this issue. Thank you so much for your feedback!

6/10 Boleh diterima

Linda

Sukakan: Kebersihan
The room was very clean, but there was only 1 tiny little bar of soap and an empty Kleenex box. There was very little water pressure in the bathroom sink. The shower was just okay. The bed was very comfy and we slept well.
Menginap 2 malam pada Nov 2023
Respons daripada GM pada 4 Dis 2023
Thank you for your feedback. We will forward this along to the appropriate team members to correct this problem. Thank you for letting us know and we do hope to see you again in the future!

2/10 Teruk

Frederick

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Had to change rooms 2 times. First room had not even been seen by the house keepers beds unmade trash still in room. Second room bed had pee on it large pee spot on the sheet under the made bed blankets.
Menginap 2 malam pada Nov 2023
Respons daripada -Bobby pada 18 Nov 2023
Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action.

10/10 Cemerlang

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Absolutely no issues! 2nd time here.
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 18 Nov 2023
Thanks so much for being our guest, and for sharing your feedback. Glad you were happy: come back soon!

6/10 Boleh diterima

George

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
No face towels in bathroom
Menginap 2 malam pada Nov 2023
Respons daripada -Bobby pada 18 Nov 2023
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 Cemerlang

Emily

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel staff was able to quickly clean a room and get me in without a hassle. Room keeping was quick and did their job very well! Definitely would stay again
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 12 Nov 2023
We appreciate the kind review and will pass these great comments along to our team.

10/10 Cemerlang

Jo

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 12 Nov 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Cemerlang

Graciela

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
👍
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 9 Nov 2023
We appreciate this great feedback and hope to welcome you back again soon!

6/10 Boleh diterima

Ronald

Mengembara bersama keluarga
Too much noise. Plumbing issues.
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 9 Nov 2023
Thank you for sharing your feedback with us . I have forwarded your comments to our engineering team , so we can address your concerns .

8/10 Baik

Erin, Aldie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Decent place for an overnight stay. Very close to SH for the football season. Would come back.
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 9 Nov 2023
Thank you for the great review ! See you again soon!

10/10 Cemerlang

Cu

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Little inconvenience
Menginap 1 malam pada Nov 2023
Respons daripada -Bobby pada 5 Nov 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Cemerlang

Rafael

Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 1 Nov 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.

10/10 Cemerlang

Evelyn

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 1 Nov 2023
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Baik

Tamra M

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good stay despite door issues
There was issues with the hotel door so I had to wait for someone to let me in and change the battery in the door, which took a half hour or so. Otherwise, it was good.
Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 1 Nov 2023
Thank you for taking the time to fill up this review, We value all the feedback we receive and apologize for the inconveniences you had.

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
good stay
good stay there was people outside late night walking around and singing not to loud but enough to hear it . other than that it was clean and comfortable
Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 1 Nov 2023
We are sorry to hear your complaints. We thank you for this feedback and we will make sure to address concerns regarding your issue. Thank you

10/10 Cemerlang

John, Allen

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Stay was quiet and relaxing
Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 22 Okt 2023
We appreciate this great feedback and hope to welcome you back again soon!

10/10 Cemerlang

M.A.

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fair price and clean
Good location, friendly people and clean.
Menginap 1 malam pada Okt 2023
Respons daripada -Bobby pada 22 Okt 2023
We appreciate the great review and cannot wait to welcome you back again soon!

6/10 Boleh diterima

Claudia

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Not in off breakfast finished too early
Menginap 2 malam pada Okt 2023
Respons daripada -Bobby pada 16 Okt 2023
Thank you for taking the time to fill up this review, we want to sorry that you missed opportunity in breakfast . our timings are 6:30am to 9:30am We value all the feedback we receive and apologize for the inconveniences you had.

4/10 Lemah

Elizabeth

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The staff was friendly
Menginap 2 malam pada Okt 2023
Respons daripada -Bobby pada 9 Okt 2023
Thank you for taking the time to fill up this review, We value all the feedback. we good to know about our staff was friendly . we receive and apologize for the inconveniences you had.

10/10 Cemerlang

Barbara

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very clean and well maintained. Accept well mannered pets.
Menginap 1 malam pada Sep 2023
Respons daripada -Bobby pada 1 Okt 2023
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Baik

David

Menginap 1 malam pada Sep 2023
Respons daripada -Bobby pada 1 Okt 2023
Thank you for taking the time to fill up this review, we value all the feedback we receive and hope to see you again soon.