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Reviews of Best Western Surf City

2.5 out of 5
Best Western Surf City
19360 Beach Boulevard, Huntington Beach, CA

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 140 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from DC on 5 May 2024
Thank you for your stay.

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

6/10 Okay

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice room. Good breakfast! Would stay there again
Stayed 1 night in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

8/10 Good

Gary, Highlands Ranch

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was fine for our needs, a family birthday get-together. It is close to the family residence as well as to grocery stores and other simple shopping needs. Nice to have breakfast on site. Nothing fancy, but clean and functional.
Stayed 3 nights in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Spacious room with a good bed. Staff very helpful. Nice pool.
Stayed 2 nights in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

4/10 Poor

Bailey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The customer service was good but there was a sock left over in my bed, cobwebs on the ceiling in several spots and visible black mold in the bathroom. Would not visit again.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will be looking into what went wrong and make improvement

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!! Anything we needed they were on it. Very helpful!!
Stayed 1 night in Apr 2024
Response from DC on 5 May 2024
Thank you for your stay.

2/10 Terrible

Kevin

Stayed 1 night in Mar 2024
Response from Front Desk on 29 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I will look into the matter and see where the communication went wrong and hope we can improve for the future!

10/10 Excellent

Noe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the beach
Stayed 1 night in Mar 2024
Response from DC on 2 Apr 2024
Thank you for your stay. Hope to see you soon

6/10 Okay

Deborah

Stayed 2 nights in Mar 2024
Response from DC on 5 May 2024
Thank you for your stay.

4/10 Poor

Maureen

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The food was horrible, had to throw it out. There was no coffee and no drinks
Stayed 2 nights in Mar 2024
Response from DC on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from front desk on 31 Mar 2024
thanks alot!

8/10 Good

Jeanette

Travelled with partner
Liked: Cleanliness, staff & service
The room and bed were fine. Could use more accessible outlets for charging so that quests don’t unplug the lamps! Good breakfast. No tissues.
Stayed 2 nights in Mar 2024
Response from DC on 2 Apr 2024
Thank you for your stay

8/10 Good

Marilou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpful & friendly
Stayed 2 nights in Mar 2024
Response from DC on 2 Apr 2024
Thank you for your stay

8/10 Good

Stephen

Great larg room
Stayed 2 nights in Mar 2024
Response from DC on 2 Apr 2024
Thank you for your stay

10/10 Excellent

Katie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DC on 2 Apr 2024
Thank you for your stay

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room size, microwave and fridge were wonderful surprises upon arrival. Pool was cold and room cleaning was very ok (they forgot to make our beds one of the days, but at least we had clean towels). Breakfast was marvelous. Lovely staff and very helpful in keeping our bags until we could check in.
Stayed 3 nights in Feb 2024
Response from DC on 2 Apr 2024
Thank you for your stay

10/10 Excellent

Jeanne

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from DC on 2 Apr 2024
Thank you for your stay

6/10 Okay

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always take my shampoo and conditioner but I forgot it this time and at the hotel the bottles were empty I never use them but this time they I need them was none
Stayed 1 night in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review. We will try our best to improve our service

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property feels safe and is Convenient
Stayed 4 nights in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a good stay
Stayed 1 night in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great Breakfast and very nice staff.
Stayed 3 nights in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

4/10 Poor

ANABEL, PHOENIX

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from fd on 7 Feb 2024
Thank you

2/10 Terrible

Peter N

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the LOUDEST place I have ever stayed at. I could hear everything all around me. Cars parking and shutting their doors, people next to me having a normal conversation that was clear as day like they were in the bed next to me, and a fart that literally woke me up… I was here for 4 nights and could not sleep for more than an hour at a time bc the noise was unbearable from everyday normal things that shouldn’t have made a difference. The least of my worries was the pillows. They felt like they were filled with old ripped up jeans. So lumpy and hard. Multiple times I went to the front desk in the morning to speak with someone about moving rooms and there was always a sign saying they’d be back later. The bathroom was gross there were piles of pubes and other hairs just shoved in all of the corners from the crappy cleaning standards. The soaps were mostly empty and the water pressure was very light. All in all, I wouldn’t recommend this location. They are on par cost wise with the other budget options in the area
Stayed 4 nights in Jan 2024
Response from FD on 5 Feb 2024
Thank you for your review, we will work on and better ourselves.

8/10 Good

Pomeroy, Forest Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent only sleeping time at the motel and for that I can recommend it.
Stayed 5 nights in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

6/10 Okay

Jordan

Disliked: Staff & service, property conditions & facilities
Too expensive and room available
Stayed 1 night in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review. We will try our best to improve our service

10/10 Excellent

Felicia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from DC on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the breakfast was surprisingly good!
Stayed 1 night in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

10/10 Excellent

kassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice breakfast was great room qas very nice
Stayed 1 night in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review. Hope to see you soon.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dont plan on using the hot tub
I stay in a hotel at least once a month and I would say this visit was probably one of the most disappointing that I have had in recent years. Check in associate was not very personable, and very hard to hear. He asked me to show them a copy of my email registration and my travel itinerary number from my reservation. All fine, but generally not anything im asked to provide at check in, after I've already provided my ID. My friends and I live an hour apart from each other and this trip was planned for us to get together in person. We selected this hotel in particular because it had a hot tub and in close proximity to our dinner and comedy club reservations at 630pm. We planned to enjoy the hot tub for 2 hours before dinner. Upon arrival we were told the pool area was closed because it had rained in the morning and the wet ground was a slipping hazard. It was not actively raining at the time. When my friends checked in and also expressed concern about the pool are being closed, they were told very rudely that their 2 options were to check out and leave or to go back to their room. Who ever decided to put tile in the pool area is in the wrong business. Is the ground not wet when people are swimming? Never mind the same tile surrounds the entire property making the entire 1st floor a slipping hazard. While the rooms are recently updated, I wouldn't return due to the confusing pool usage policy and the rudeness of the staff. 3 local hotels had their hot tubs open.
Stayed 1 night in Jan 2024
Response from Dennis on 26 Mar 2024
Thank you for your review. We will do our best to improve our service.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
Huntington Beach Family Stay
We picked this hotels' location so that we could be very close to family that we were visiting in Huntington Beach. When we first checked in, we were given a room that was in a dark hallway and the window looked out to the only elevator on the property. When I told them this was NOT acceptable and that I didn't want a room that looked into a dark hallway, they did their best to find another room - even tho the hotel was maybe 1/4 full! After 10 minutes, with sighs and deep breaths searching, I got a room on the 2nd floor looking outside - this was after I turned down another room. There wasn't a place to put your bags or suitcases other than on he floor. There was no coffee table in front of the sofa so take-out food and/or drinks had to go on the floor also. I was told they had a nice breakfast but never wanted to try it.The only reason we stayed here was the 4.8 rating, which I now question. I could tell they were in the process of some renovations but our room was not acceptable.
Stayed 4 nights in Jan 2024
Response from fd on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dennis on 26 Mar 2024
Thank you for your stay

4/10 Poor

Jamie

Stayed 1 night in Jan 2024
Response from fd on 26 Jan 2024
Thank you

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dennis on 26 Mar 2024
Thank you for your stay

4/10 Poor

Yury, Benicia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk on 20 Jan 2024
Thank you so much for staying with us!We will keep trying hard to make sure your stays are comfortable!

10/10 Excellent

Kayla

Stayed 1 night in Jan 2024
Response from DC on 20 Jan 2024
Thank you for your stay

8/10 Good

Jessica

Stayed 1 night in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review.

8/10 Good

Kristan

Stayed 4 nights in Jan 2024

8/10 Good

Aileen, Riverside

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Jeremias

Stayed 1 night in Jan 2024
Response from DC on 27 Mar 2024
Thank you for your review.

10/10 Excellent

kassie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jasmine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms
Good location. Clean rooms and good service by the reception staff
Stayed 1 night in Jan 2024
Response from Dennis on 26 Mar 2024
Thank you for your review.

8/10 Good

Athena

Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
The bed was very uncomfortable. It says no smoking yet I had to walk past an individual smoking near more door.
Stayed 1 night in Jan 2024
Response from Dennis on 26 Mar 2024
Thank you for your review. We will do our best to improve service.

10/10 Excellent

Chase, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice & accommodating. Thank you!
Stayed 1 night in Jan 2024