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Reviews of Kindness Hotel Hualien Main Station

3.5 out of 5
Kindness Hotel Hualien Main Station
No.101, Guolian 5th Rd., Hualien City, Hualien County

Reviews

9.4

Exceptional

Rating 10 - Excellent. 535 out of 756 reviews" "
Rating 8 - Good. 192 out of 756 reviews" "
Rating 6 - Okay. 24 out of 756 reviews" "
Rating 4 - Poor. 4 out of 756 reviews" "
Rating 2 - Terrible. 1 out of 756 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Stayed 1 night in Apr 2024

10/10 Excellent

Judy

Stayed 1 night in Apr 2024

8/10 Good

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very easy and close to the Hualien station. It’s about a 8 minute walk. On the way, you pass by at least two Family Marts and one 7-11. Unfortunately we didn’t get a chance to take advantage of the breakfast or dining area. There are close restaurants within a couple blocks walk for boba tea, dumplings and beef noodle soup. We didn’t take advantage of the free bicycles either since it was raining. The staff was very kind and assisted with hailing a taxi. Service was great. Would def stay here again in Hualien.
Stayed 1 night in Mar 2024

10/10 Excellent

JenKway

Travelled with family
Full courses, many choices for evening snack, it can be seen as a dinner. Short walking distance from train station.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Feb 2024

10/10 Excellent

Jingwen

Stayed 1 night in Feb 2024

8/10 Good

shing

Liked: Cleanliness, staff & service, property conditions & facilities
Shows aging, need renovation soon.
Stayed 2 nights in Feb 2024

10/10 Excellent

y k

Stayed 1 night in Jan 2024

10/10 Excellent

Lanbo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Xuefeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!! Thank you all!
Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern decor, spacious & functional rooms, complementary late night supper & afternoon snacks, free onsite laundry facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to Hualien to see Taroko National Park and really enjoyed our stay at the Kindness as it truly was kind. The staff is super friendly and we took advantage of all their free offerings - bike usage, 24-hour coffee, tea and ice cream bar, breakfast and dinner included with music too! And snack bar from 3-10pm. What’s not to love?!
Stayed 2 nights in Nov 2023

10/10 Excellent

Chien-Cheng

Stayed 1 night in Nov 2023

10/10 Excellent

Bee Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive! Highly recommended and will definitely stay again if visit Hualien. So many people actually went for the free supper provided 8-10pm as though for dinner. Free 3hrs bike rental to night market was fun and good experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Alton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way exceeded my expectation. Apart from the breakfast, the hotel offers afternoon snacks (drinks and biscuits) and supper. It also has washer machines (with detergent) and dryers offered free to guest.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carol

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station. Clean facility. Free food. Free laundry machines. Excellent front desk service.
Stayed 1 night in Aug 2023

10/10 Excellent

Chun Yang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
下次來花蓮很多天的話，中間或最後一定要住康橋， 1.免費的自助洗衣太方便了，洗完隔天再出去玩 2.很適合家庭，宵夜時段還有表演，不用帶小孩再出去 3. 早餐和宵夜都是吃粗飽，但品質都不錯，很多餅乾點心和冰淇淋，餅乾也不是軟掉的，都很新鮮
Stayed 1 night in Aug 2023

10/10 Excellent

Christine, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kindness Hotel was one of the best hotels we have stayed in so far. Great service, comfortable room and their attention to details was amazing. The breakfast and dinner buffet were all included in the price. We will definitely recommend it to anyone who visits Hualian, Taiwan.
Stayed 1 night in Jun 2023
Response from 康橋花蓮館小編 on 23 Jun 2023
Dear guest:Thank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

Jack, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights. Convenient to train station and good launching point to explore Taroko Gorge. Rooms were comfortable and clean. Our stay included the breakfast buffet, which was excellent and had a good variety of items to choose from. Our package also included a late-night (after 8PM) dinner buffet, but we did not try it, as there are other restaurants nearby. Overall, a great value. I would stay here again.
Stayed 2 nights in May 2023
Response from 康橋花蓮館小編 on 4 Jun 2023
Dear guest:Thank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2023
Response from 康橋花蓮館小編 on 8 May 2023
親愛的貴賓您好:感謝您此次的行程中選擇康橋大飯店-花蓮站前館，並且分享您寶貴的住宿體驗。您的贊同與支持是對我們最棒的肯定!! 我們會帶著您的認同持續進步!! 　　　　期待再次與您在花蓮康橋相見

10/10 Excellent

Geoff

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly from check in to the waitstaff to the cleaners. It was a great area if you run or renting a bike as there are km after km of bike paths.
Stayed 2 nights in Apr 2023
Response from 康橋花蓮館小編 on 11 Apr 2023
Dear Geoff:Thank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well maintained and service is excellent. It also includes free breakfast, all day coffee and ice cream, and a late evening buffet. It is only 5 minutes walk from the train station but not close to the main shopping area.
Stayed 2 nights in Mar 2023
Response from 康橋花蓮館小編 on 29 Mar 2023
Dear Stephen:Thank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location, great service, great hotel. I love Kindness hotel.
Stayed 1 night in Dec 2022
Response from 康橋花蓮館小編 on 1 Jan 2023
Dear AnonymousThank you for choosing kindness Hotel(Hualien)in your trip, and thank you for sharing your experience. Any advise, suggestion or compliment give will be the power for hotel's progress.Wish we have the opportunity to service you next time.

10/10 Excellent

Te-shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 康橋花蓮館小編 on 28 Dec 2022
親愛的Te-shu貴賓您好:感謝您此次的行程中選擇康橋大飯店-花蓮站前館，並且分享您寶貴的住宿體驗。您的贊同與支持是對我們最棒的肯定!! 我們會帶著您的認同持續進步!! 　　　　期待再次與您在花蓮康橋相見

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay at the Kindness Hotel! Pleasant room, very convenient to the train station, and great included meals for breakfast and a late dinner.
Response from 康橋花蓮館小編 on 11 Dec 2022
親愛的Evan 貴賓您好:感謝您此次的行程中選擇康橋大飯店-花蓮站前館，並且分享您寶貴的住宿體驗。您的贊同與支持是對我們最棒的肯定!! 我們會帶著您的認同持續進步!! 　　　　期待再次與您在花蓮康橋相見

8/10 Good

chwen chwen

10/10 Excellent

Kuan Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from 康橋花蓮館小編 on 22 Sept 2021
親愛的Kuan Jen 貴賓您好: 感謝您此次的行程中選擇康橋大飯店-花蓮站前館， 並且分享您寶貴的住宿體驗。 您的贊同與支持是對我們最棒的肯定!! 我們會帶著您的認同持續進步!! 　　　　 期待再次與您在花蓮康橋相見～

10/10 Excellent

Chao-Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel for Travel
EXCELLENT HOTEL.Clean and Good Service.Breakfast is wonderful.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

DKS, Arcadia, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel - convenient location near the train station. free bike loaners and lots of them - perfect for riding to night market.. Great breakfast, coffee, ice cream, evening snack buffet all for free. Very clean and updated rooms, laundry facilities. Lots of 7Elevens near by.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Arn, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, free parking and short distance to main station. Free to use bicycles for guests.
Stayed 1 night in Dec 2019

10/10 Excellent

elaine, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very modern hotel, equipped with lots of electric plugs. Wifi is good. Bed comfy and clean. We just stayed one night passing by Hualien so did not really explore the area. Breakfast has good selection.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clearly a good place to stay
We had a great time staying at this hotel. The staff were very helpful and courteous. The rooms are clean and spacious. They even provide an awesome selections for midnight snacks. Walkable to the train station, and food places
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a cigarette-infused room upon check in for a 4 night stay (even though the hotel is supposed to be smoke-free). Right away I asked for a different room but the front desk lady insisted the hotel is supposed to be smoke-free (She was basically saying it’s impossible that anyone would ever smoke inside the hotel room). I insisted that there indeed was strong cigarette smell in the room. She then offered to send one to come to our room to “verify”. I asked for a different room but the man offered an air purifier in the same room instead. I insisted on changing room and therefore they gave us a different room after spraying air freshner in it. In general, the room smelled of old socks and dirty feet but from time to time when we return to the room the smell was worse. A couple of hours before we were supposed to check out (nov 16) , our bathroom was suddenly filled with strong cigarette smell (a neighbor in the hotel was smoking in their bathroom). Thus I had to quickly pack my stuff and leave the room in a hurry. I informed the front desk about this issue but she seemed unsurprised and just said that she will “send someone up to check later” and no apologies. I feel that smoke-infused rooms and the issue of people smoking in their rooms in this hotel is likely a frequent issue. Having strong policy against smoking inside the rooms and penalties would be helpful. Having staff who would treat this issue seriously is much needed as well.
Stayed 4 nights in Nov 2019

10/10 Excellent

amanda, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we feel pampered...good location, lots of free food, free laundry (though always busy)...very clean...
Stayed 1 night in Oct 2019

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Amazing service and extra bonus with a perfect buffet breakfast and dinner included!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotrl room, plenty of space, great breakfast and many extras like free coffee 24/7 and late night supper also included.
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, one of the best values I’ve ever had in my 4 years of international travel. Everything is included with check-in, including FREE washers and dryers, along with detergent. Free “midnight snack”, free breakfast, and free bike rentals. The room was very large, and the shower includes separate shampoo and body wash for men and women (different scents). Recommended to the highest degree.
Stayed 1 night in Sep 2019

10/10 Excellent

Yen, Sammamish, WA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is super clean. The public toilets next to the lobby is surprisingly private, clean, and comfortable. Staff is very friendly and helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The stay was nice with a welcoming staff. Supper and breakfast included was varied and tasty. Free coffee throughout the day and even live music during dinner, which made it quite a festive atmosphere. Room was clean although a little dated, and bathroom had wall mounted soap, conditioner, etc. The seal around the shower wasn't great so sometime the water leaked to the floor The only downside is the room and hallway had a slight damp/warm odor, so we had to keep the air conditioning on all the time, but once the air conditioning was on, the damp odor dissipated. Close enough to easily walk to the train station if suitcases have wheels.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location (close to Hualien train station), staff were friendly and accommodating, room was clean and comfortable. breakfast and night-time food was good. Saxophone performance at hotel (night-time) was delightful.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Wonderful staff, great location, breakfast and evening snack excellent. Free laundry facilities very convenient.
Stayed 1 night in Apr 2019