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Reviews of KKS Hotel

3 out of 5
KKS Hotel
No.223, Guolian 5th Rd., Hualien City, Hualien County

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 117 reviews" "
Rating 8 - Good. 55 out of 117 reviews" "
Rating 6 - Okay. 14 out of 117 reviews" "
Rating 4 - Poor. 6 out of 117 reviews" "
Rating 2 - Terrible. 6 out of 117 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located near the Hualien train station. There are some restaurants near the train station, but not too many options. The hotel is a bit far from the city center, so keep that in mind when booking. Otherwise the room was clean and breakfast was decent.
Stayed 2 nights in Jun 2020
Response from Reservation group on 8 Aug 2020
Hello Dear VIP: Thank you for choosing KKS Hotel, thank you for your valuable advice, your opinion is our driving force for growth, we will work harder to improve our quality and look forward to your visit again. KKS service team wishes you peace and joy ~ ~

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from 訂房組 on 4 Dec 2019
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from 訂房組 on 22 Nov 2019
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

8/10 Good

Warren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nic hotel
Nice hotel, close to train station but in a quieter part of town The hotel is strange as we ended up staying across the road from where we checked in which we were told was the same property. I can’t comment on the building that we physically went to reception in only the one across the street. The building is very clean and well looked after. The shower could be modernised but other than that it was great
Stayed 1 night in Nov 2019
Response from 訂房組 on 15 Nov 2019
Hello Dear VIP: Thank you for choosing KKS Hotel, thank you for your valuable advice, your opinion is our driving force for growth, we will work harder to improve our quality and look forward to your visit again. KKS service team wishes you peace and joy ~ ~

8/10 Good

Shree, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located very near to Hualien station and on the same road as the Giant bike store (if you're on a cycling trip), clean, spacious rooms and super helpful staff. Quite far from the night market and restaurant area, and no dinner options are available for individual guests. (The banquet hall is reserved only for large Chinese groups)
Stayed 1 night in Sep 2019
Response from Reservation group on 2 Oct 2019
Hello Dear VIP: Thank you for choosing KKS Hotel, thank you for your valuable advice, your opinion is our driving force for growth, we will work harder to improve our quality and look forward to your visit again. KKS service team wishes you peace and joy ~ ~

8/10 Good

Wing Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great deal
Overall great experience and had no issues. Rooms were clean and the hotel was not too far from Hualien train station. However it’s not close to the more popular areas of town and have limited restaurant selections nearby. Considering the price, this is still a good choice.
Stayed 1 night in Jan 2019
Response from Reservation group on 21 Jan 2019
Hello Dear VIP: Thank you for choosing KKS Hotel, thank you for your valuable advice, your opinion is our driving force for growth, we will work harder to improve our quality and look forward to your visit again. KKS service team wishes you peace and joy ~ ~

6/10 Okay

Joongsub, korea

Liked: Staff & service, property conditions & facilities, room comfort
noisy n smoke smell
hotel itself was ok but lots of chinese group tourists occupied the hotel making noise n smoking here n there even though the hotel was smoke free.
Thank you for your stay and valuable review with us, and in busy. Leave this in the experiences and opinions and for you to our hotels feedback, we will be self-review and improve and to the quality of service to report to customers. We sit back home for and look forward to you for me hotel of valuable feedback to expect to find in the new year we can continue to create new service, around guests value, and guests grow development!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from JOYCE on 23 Jul 2016
您的滿意是我們最大的責任與榮幸，國廣興酒店致力於為客人提供卓越的服務；您的到來及肯定是我們不斷進步的動力與方向，非常感謝您對酒店的肯定及支持，我們真誠的期待您的再次光臨！

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
I enjoyed my stay at this hotel. Friendly and helpful staff, and nice and big rooms.
Response from JOYCE on 7 Jul 2016
Your satisfaction is our largest responsibilities and proud, KKS hotel committed to customers with excellent services; you off and is certainly we continue to improve the performance and direction, thank you very much for hotel proven and support of our good faith we look forward to your shopping again!

10/10 Excellent

Michael, Austrai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money
I stayed for 3 nights in this hotel. The location is good, as it is very close to the railway station and to the buses going to Taroko. Rooms are big and very comfortable, and the staff very helpful and nice. I definitely can recommend this hotel!
Response from JOYCE on 3 Jul 2016
Your satisfaction is our largest responsibilities and proud, KKS hotel committed to customers with excellent services; you off and is certainly we continue to improve the performance and direction, thank you very much for hotel proven and support of our good faith we look forward to your shopping again!

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from GINO on 27 Jun 2016
Your satisfaction is our largest responsibilities and proud, KKS hotel committed to customers with excellent services; you off and is certainly we continue to improve the performance and direction, thank you very much for hotel proven and support of our good faith we look forward to your shopping again!

8/10 Good

Pie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to transportation
KKS Hotel was a very clean comfortable stay. The proximity of the train station and to the Taroko shuttle stop was perfect for us - we were able to go from the train station straight to our hotel to leave our luggage at the hotel and hop right on the bus to the gorge. All the staff were very helpful and friendly, although English was limited. One of the concierges who was working in the evening (didn't get his name!) spoke good English and gave us great directions and tourist info. He was incredibly helpful and friendly. Refrigerator in the room was very convenient, and the obvious upgrades in interior were nice. The hotel (and this whole area) is under the landing flight path of the fighter jets though, which was rather noisy (we were on the 7th floor). The night market in Hualien is amazing - spacious, cleaner, more lively and less crowded than Taipei markets.
Response from Receptionist on 10 Apr 2016
Thank you for your stay and valuable review with us. We feel sorry that our service did not meet your expectation during your stay. We have taken notes on the area you pointed out for further improvement. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate your feedback and definitely will improve ourselves. Looking forward to having your back.

8/10 Good

WEN CHI

Stayed 1 night in Jan 2024

4/10 Poor

YI JUN

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
設備老舊..
飯店老舊.床太硬.房內插頭孔少.冷氣是中央空調無法調整冷氣溫度.吹風機還在使用達新牌.吹不到一分鐘就斷電了
Stayed 1 night in May 2023

8/10 Good

廖宏明

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
停車場是否能增設遮雨棚
Stayed 2 nights in Jan 2023

8/10 Good

CHAOYING

Stayed 1 night in Aug 2022

8/10 Good

tien jen

Stayed 1 night in May 2022

10/10 Excellent

仕陽

Stayed 1 night in Mar 2022
Response from 訂房組 on 29 Mar 2022
親愛的貴賓您好: 感謝您下榻於國廣興飯店,我們非常開心能提供您一段舒適的住宿體驗,體貼入微更甚於家,一直是國廣興飯店秉持的服務理念,再次感謝您無價的評論,國廣興服務團隊祝福您平安喜樂~~

8/10 Good

HUANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 訂房組 on 11 Feb 2022
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

6/10 Okay

Yinyao

Travelled with group
Liked: Cleanliness
標準雙人房 房間裡面 沒有可以調整屋度的選項 只能調整風速 浴室很小一間 沒有浴缸
Stayed 2 nights in Jan 2022
Response from 訂房組 on 11 Feb 2022
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

8/10 Good

Ya Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 訂房組 on 11 Feb 2022
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

HUI WEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from 訂房組 on 11 Feb 2022
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
登記入住時，櫃檯人員說網站訂房已經折扣價，不能再使用國旅券，後來有另一位女性服務人員打電話問主管確定可以，表示櫃檯人員專業不足，方案都搞不清楚。隔天的早餐竟然因為入住房客太少還從自助式改為套餐式的。雖說餐廳的接待人員很熱情親切，還是覺得有點可惜，希望他們可以把房門的鑰匙改成比較安全的感應式
Stayed 1 night in Jan 2022
Response from 訂房組 on 11 Feb 2022
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您所給予我們的意見與建議,我們將列入紀錄,並作為改善之依據.期待能有機會能再度為您服務,國廣興服務團隊祝福您平安喜樂~~

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from 訂房組 on 20 Oct 2021
親愛的貴賓您好: 感謝您選擇入住國廣興飯店,並利用寶貴時間填寫住宿評論及誠摯推薦.給予貴賓美好的住宿體驗,是國廣興飯店的宗旨.很高興獲得您的肯定及讚美,我們會持續提供最優質的服務給每位旅客,期待您再次來訪,國廣興服務團隊祝福您平安喜樂~~

6/10 Okay

Verified traveller

Travelled with family
駅近、それなりではお勧め！、個人感想。。
口コミに記載されていた、ウォッシュレットは部屋にはありませんでした。 ユニットバスタブもありませんでした。 朝ごはんは、バイキングでパンもあり子供たちにとっては大変助かりました。 とにかく、近郊ホテルと比べ安いので駅近では、それなりでは、お勧めです。
Stayed 2 nights in Apr 2021
Response from Reservation group on 9 Apr 2021
こんにちは、VIP様： KKSホテルをお選びいただきありがとうございます。貴重なアドバイスをありがとうございます。あなたの意見は成長の原動力であり、品質を向上させるために一生懸命努力します。 KKSサービスチームはあなたに平和と喜びを願っています〜〜

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from 訂房組 on 10 Apr 2021
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

6/10 Okay

JIALING

Stayed 1 night in Feb 2021
Response from 訂房組 on 6 Apr 2021
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

KUO LUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from 訂房組 on 17 Feb 2021
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

Shu-Ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店乾淨
打掃的非常乾淨的飯店
Stayed 2 nights in Feb 2021
Response from 訂房組 on 17 Feb 2021
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

2/10 Terrible

YAO-LIN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿糟糕的經驗
房間異味很重、紗窗又破洞，櫃檯有協助但問題沒解決，只是虛心接受意見，態度不ok，非常消極，我來放鬆，碰到這種服務和糟糕的房間，不會再來了。
Stayed 1 night in Nov 2020
Response from 訂房組 on 21 Nov 2020
親愛的貴賓您好: 感謝您選擇入住國廣興飯店,並提供寶貴建議. 有關此次入住未盡完善之處,感謝您的包容與體諒. 您所給予我們的意見與建議,我們將列入紀錄,並作為改善之依據. 期待能有機會能再度為您服務,國廣興服務團隊祝福您平安喜樂~~

4/10 Poor

tech.chang

Business traveller
Disliked: Staff & service
Stayed 4 nights in Oct 2020
Response from 訂房組 on 14 Nov 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的體驗
客房的感受還不錯,雖然不是頂新穎的走向,但也沒有老氣. 空間夠大,床鋪舒服,房間都還蠻乾淨的. 廁所/浴室的部分就比較中庸一點,但是蓮蓬頭的水壓很夠,這點比較重要
Stayed 2 nights in Oct 2020
Response from 訂房組 on 14 Nov 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near train station
It 's not a very new hotel, but it's ok for business trip. There are everything one need in hotel, but not luxary items. It good for business trip.
Stayed 1 night in Sep 2020
Response from Reservation group on 23 Sept 2020
Hello Dear VIP: Thank you for choosing KKS Hotel, thank you for your valuable advice, your opinion is our driving force for growth, we will work harder to improve our quality and look forward to your visit again. KKS service team wishes you peace and joy ~ ~

8/10 Good

Chin song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
還不錯的選擇
冷氣太冷..其他都還不錯，不過可能因為主要房客以旅遊團為主，早餐只供應至0930，而且沒有現煎的荷包蛋(有白煮蛋、茶葉蛋)，如果是想要慢旅遊的可能會覺得稍微早一些，房價一晚2500，還算是可以
Stayed 2 nights in Aug 2020
Response from 訂房組 on 30 Aug 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

10/10 Excellent

CHENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格便宜、地理位置很好、住房很舒適且空間很大、早餐很好吃，很適合家庭旅遊
Stayed 1 night in Aug 2020
Response from 訂房組 on 19 Aug 2020
親愛的貴賓您好: 感謝您下榻於國廣興飯店,我們非常開心能提供您一段舒適的住宿體驗,體貼入微更甚於家,一直是國廣興飯店秉持的服務理念,再次感謝您無價的評論,國廣興服務團隊祝福您平安喜樂~~

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯人員會盡量滿足你的需求
Stayed 1 night in Aug 2020
Response from 訂房組 on 19 Aug 2020
親愛的貴賓您好: 非常感謝您喜歡國廣興飯店並推薦給旅人,給予貴賓美好的住宿體驗,是國廣興飯店的宗旨.謝謝您的讚美及鼓勵,期待您下次來訪,國廣興服務團隊祝福您平安喜樂~~

8/10 Good

CHINSUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 訂房組 on 19 Aug 2020
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間乾淨，早餐豐富，免費停車
Stayed 2 nights in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

8/10 Good

SUNWOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

Hui Ting

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務很好、房間有問題也是馬上處理、 很棒的飯店！
Stayed 1 night in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 非常感謝您喜歡國廣興飯店並推薦給旅人,給予貴賓美好的住宿體驗,是國廣興飯店的宗旨.謝謝您的讚美及鼓勵,期待您下次來訪,國廣興服務團隊祝福您平安喜樂~~

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
非常不愉快的住宿經驗
櫃檯服務差 房間隔音差 踩到地雷 後悔入住 非常不愉快的住宿經驗。
Stayed 3 nights in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您選擇入住國廣興飯店,並提供寶貴建議. 有關此次入住未盡完善之處,感謝您的包容與體諒. 您所給予我們的意見與建議,我們將列入紀錄,並作為改善之依據. 期待能有機會能再度為您服務,國廣興服務團隊祝福您平安喜樂~~

10/10 Excellent

Pai ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~

10/10 Excellent

Pai ho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物美價廉
房間冷氣是中央空調無法調溫度，太冷的話建議都不要開剛好，早餐的刈包好吃
Stayed 3 nights in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

4/10 Poor

yueh-hui

Travelled with group
Disliked: Staff & service, room comfort
房型與照片不符，騙很大
房型老舊 ，床太硬， 插座太少！ 櫃台接洽人員態度不友善！
Stayed 1 night in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您選擇入住國廣興飯店,並提供寶貴建議. 有關此次入住未盡完善之處,感謝您的包容與體諒. 您所給予我們的意見與建議,我們將列入紀錄,並作為改善之依據. 期待能有機會能再度為您服務,國廣興服務團隊祝福您平安喜樂~~

2/10 Terrible

HSIANG-NAN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

8/10 Good

WEI EN

Travelled with group
Liked: Staff & service
跟網路上看到的感覺不太一樣，廁所乾濕分離做的不徹底，所以整個地板都濕的，吹風機也是壞掉的，連住兩晚也沒有補充礦泉水及收垃圾，很明顯訓練不足。
Stayed 1 night in Jun 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您選擇入住國廣興飯店,並提供寶貴建議. 有關此次入住未盡完善之處,感謝您的包容與體諒. 您所給予我們的意見與建議,我們將列入紀錄,並作為改善之依據. 期待能有機會能再度為您服務,國廣興服務團隊祝福您平安喜樂~~

6/10 Okay

HSIN CHU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
空調無法獨立調整,空調噪音
Stayed 1 night in Jun 2020
Response from 訂房組 on 8 Aug 2020
親愛的貴賓您好: 感謝您此次選擇入住國廣興飯店,也謝謝您提供寶貴建議,您的意見是我們成長的動力,我們將更加努力提升我們的品質,並期待您的再次光臨.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間乾淨寬敞，餐廳人員服務細膩
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from 訂房組 on 4 Apr 2020
親愛的貴賓您好: 非常感謝您的支持與讚美,您的鼓勵是我們成長的動力,期待我們再次相遇於國廣興飯店~~