Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We deeply regret the issues you encountered and I want to personally apologize for the shortcomings that affected your experience.Firstly, I am truly sorry for the misinformation regarding the indoor hot tub. It is unacceptable that outdated information was provided by both our hotel and Expedia. We are working diligently to update all our listings to prevent future guests from experiencing similar disappointments.I also apologize for the quality of the breakfast. We strive to provide a variety of fresh and tasty options to cater to all our guests, and it is clear we fell short during your stay. Your comments about the powdered eggs and limited options have been shared with our culinary team for immediate improvement.Regarding the housekeeping issues, I am extremely concerned about the service you received. Taking your bar soap and not replenishing it until the fourth day is completely unacceptable, as is the discovery of cleaning gloves on your floor. This does not reflect our standards, and I have addressed these incidents with our housekeeping manager to ensure this does not happen again.Your feedback is invaluable to us as it highlights the areas where we need to improve. We are committed to enhancing our guest experience and will use your comments to make necessary changes.Once again, I apologize for the inconvenience you experienced. We appreciate your patronage and hope you will give us another opportunity to provide you with the exceptional stay you deserve.Warm regards

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards

Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the smoke smell in your room. Rest assured, we'll address this promptly to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to welcome you back soon for an improved experience.Best regards

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your input, and we're always striving to improve our services. If there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations on your next visit.Best regards

Dear Sean,Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience during your stay.Ensuring a clean and safe environment for our guests is of utmost importance to us, so we're delighted to know that you found our facilities up to your standards. Your peace of mind while parking is a priority, and we're glad we could provide a secure space for your vehicle.We appreciate your kind words and the trust you've placed in us. Should your travels bring you back this way, we would be honored to welcome you again for another enjoyable stay.

Dear Mcenroe,Thank you immensely for your glowing 10 out of 10 review! Your feedback truly brightened our day and reminded us why we're so passionate about what we do.We're thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and ensuring our guests feel at home is always our top priority, and it's incredibly rewarding to know that we succeeded in making your stay memorable.

Thank you for bringing the issue to our attention regarding the hair on the wall in the shower area and the unstable shower door. Please accept our sincerest apologies for the inconvenience you experienced during your stay.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take your feedback seriously. We have addressed the matter with our housekeeping team to ensure that thorough inspections are conducted to prevent such oversights in the future.Regarding the shower door, we have immediately alerted our maintenance department to rectify the issue and ensure that it is fixed promptly. Your safety and comfort are our top priorities, and we appreciate you bringing this to our attention.We strive to provide an exceptional experience for all our guests, and it is through valuable feedback like yours that we can continue to improve. We sincerely apologize for any disappointment caused and assure you that we will take the necessary steps to prevent similar issues from recurring.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our front desk. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay.

Dear Guest,We would like to sincerely apologize for the inconvenience and frustration you experienced during your recent stay at our hotel. We deeply regret the misunderstanding that occurred with regards to your check-out process and the handling of your personal belongings.Our team strives to provide exceptional service and ensure that every guest's needs are met. Unfortunately, in this instance, there was a miscommunication between our front desk and housekeeping staff, leading to your belongings being mistakenly considered as Lost & Found items and subsequently cleaned from the room.We understand how important these personal belongings are to you, and we sincerely apologize for any distress caused. We are grateful to our diligent housekeeping manager, who promptly took action to recover your belongings and return them to you.Please be assured that we take this matter seriously, and we will use it as an opportunity to review and enhance our internal communication and procedures to prevent such incidents from happening in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.We hope that you will consider giving us another chance to provide you with the outstanding service that we strive to deliver to all our guests. It would be our pleasure to make it up to you during a future visit.Once again, please accept our deepest apologies for any inconvenience caused. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to reach out to us directly.

On behalf of the entire hotel team, I want to thank you for sharing your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with operation team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Thank you very much Ms. Teshai. We are so glad to hear your feedback!