Exterior

Reviews of SpringHill Suites by Marriott Houston Intercontinental Arprt

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 730 out of 1063 reviews" "
Rating 8 - Good. 186 out of 1063 reviews" "
Rating 6 - Okay. 78 out of 1063 reviews" "
Rating 4 - Poor. 36 out of 1063 reviews" "
Rating 2 - Terrible. 33 out of 1063 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel is close to the airport.
Stayed 4 nights in May 2024

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good, the customer service, it was a little noisy due to the proximity to the airport, the only bad thing that I didn't like was the breakfast was not adequate.
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport, new and clean with a hot breakfast. Beds were comfy. Perfect overnight stay. Will definitely stay again when passing through Houston.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Close to places to eat.
Stayed 1 night in May 2024

6/10 Okay

Crystal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in May 2024
Response from GM on 25 May 2024
Dear Crystal, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Emily

Travelled with family and small children
Very beautiful and very clean. Friendly staff
Stayed 2 nights in May 2024
Response from GM on 25 May 2024
Dear Emily, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg you would not regret staying here everyone made me feel welcome from checkin to checkout,definitely will recommend
Stayed 3 nights in May 2024
Response from GM on 21 May 2024
Dear Kelly, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet wont flush
Stayed 1 night in May 2024
Response from GM on 19 May 2024
Dear carlos, We are glad you enjoyed your stay overall, but I'm sorry you experienced issues with your toilet. We value all your feedback and hope to host you again for a flawless stay. Best, Dwan Lightfoot, GM

6/10 Okay

Tiffany

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 19 May 2024
Dear Tiffany, We appreciate your taking the time to review our hotel and hope to host you again. Sincerely, Dwan Lightfoot, GM

10/10 Excellent

Sandra

Travelled with family
Liked: Staff & service, property conditions & facilities
Property is very clean and rooms are spacious. This is my first choice when flying in and out of IAH. All of the staff are very friendly. I will say I received the best service from Mariah, Front desk staff. She is very professional and welcoming. Thank you, SH Suites IAH for always offering a great place to overnight.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Dear Sandra, Isn't it amazing how a friendly face can make all the difference in the world while you are away from home? Thank you so much for sharing this touching review regarding the beautiful job that Mariah does and the great person that she is. I appreciate your comments and will share them with the entire staff. Best, Dwan Lightfoot, GM

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we had was spacious and clean, with two comfortable queen size beds, and a desk and sofa. A nice small variety of hot drink options (coffee/tea) and mini fridge in the room. In our suite (which was an accessibility one), the area with the sofa and desk was not really a separate room, so lighting from there would also affect someone in bed (unlike another hotel I have stayed at where in the suite there was a door between the sofa sitting area and the bed area. Airport shuttle was easy and prompt - departed the hotel each 1/2 hour (but get there 10 minutes early to make sure you catch it as it left a little early when we took it). Free breakfast was good. We enjoyed it more than some other hotels in the IAH airport area.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Eleanor, Thank you for sharing this frame-worthy review. I feel our hotel and team are among the finest, and your feedback helps validate that opinion. Your review and recommendation are very much appreciated, as is your intention to stay with us again. We look forward to serving you in the future. Best, Dwan Lightfoot, GM

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Antonia

Travelled with family
Liked: Staff & service, property conditions & facilities
Great property! Clean and easy shuttle service
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Antonia, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable, as was our shuttle service. Your kind comments are appreciated, and we look forward to a return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Close to cruise
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Dear Roxanne, It’s wonderful to hear you had a five-star experience with us. I'm glad the proximity to your cruise made for a convenient stay. It was a pleasure to host you, and we would love to see you again for your next cruise. Best, Dwan Lightfoot, GM

10/10 Excellent

Robert, Edmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Robert, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Dwan Lightfoot, GM

10/10 Excellent

HADASSAH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Clean, friendly place
Stayed 3 nights in May 2024
Response from GM on 11 May 2024
Dear HADASSAH, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Dwan Lightfoot, GM

10/10 Excellent

carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Dear carlos, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It’s wonderfully close to the airport but it’s inconvenient in regards to getting to a restaurant outside of the hotel services or other conveniences outside of the hotel services beyond that the hotel is wonderful
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Elizabeth, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the lack of food options near the hotel. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Dwan Lightfoot, GM

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Super close to the Airport and wonderful amenities.
Stayed 1 night in Apr 2024
Response from GM on 8 May 2024
Dear Deanna, Thank you for sharing your feedback. We're pleased that our lovely accommodations, wonderful amenities, and convenient location made for a restful stay. I'm happy to hear you plan to revisit us the next time you travel to the area. Best, Dwan Lightfoot, GM

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, very clean, pleasant staff. Bring your own food and drink because there isn't much besides a Jack in the Box and a Taco Bell nearby. Well, there is a bar and grill at the Doubletree across the street. But after eating there the Jack in the Box was looking mighty good.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear James, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dwan Lightfoot, GM

6/10 Okay

Annette

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff was very rude and unprofessional while on my trip they called me asking why was my stuff still in the room when i booked for 3 day. They were saying my reservation was wrong in their systems but still charged me for three days so how could it be wrong. After they realizing there mistake it was no apology for the confusion. The day of my check out they tried to charge my card for another night when I already paid the full amount. Nobody knew what was going on the manager was so rude and did nothing to accommodate me.
Stayed 3 nights in May 2024
Response from GM on 6 May 2024
Dear Annette, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Best, Dwan Lightfoot, GM

8/10 Good

Joachin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Dear Joachin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dwan Lightfoot, GM

10/10 Excellent

Kiersten

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a horrible experience at the airport that brought us to our stay at SpringHill. If you’re ever stranded by your airline at the Houston airport, definitely stay here! The staff and the rooms made our bad day a little bit better.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Dear Kiersten, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities after a long day of travel. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Dyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Erynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night before heading down to Galveston for a cruise. It was easy and convenient to catch their shuttle from the airport to the hotel. The place was clean and breakfast was included in the morning.
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Dear Erynn, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant, and amenities helpful. We look forward to being your hotel of choice when in the area. Best, Dwan Lightfoot, GM

10/10 Excellent

Felisitas

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
black guy working the night shift was a little shady acting. something is up with him.
Stayed 1 night in Mar 2024
Response from GM on 3 May 2024
Dear Felisitas, We love seeing five stars when our guests leave a review. Thank you. Best, Dwan Lightfoot, GM

10/10 Excellent

Debra, SOUTH BEND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean and well kept, staff friendly and helpful. Requests honored quickly. We had a king suite and I liked the split bathroom with two sinks. Didn't like me the lighting system; all lights on or all off. Fridge and microwave. Nice free breakfast. Only con is the planes literally fly over the hotel so noisy, so bring earplugs. But proximity to airport nine minutes to airport on shuttle from hotel that runs every 30 minutes.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Debra, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and friendly, helpful staff made for an enjoyable stay. My apologies regarding the lighting system; I have taken note. Our hotel is an airport hotel; there will be residual noise from the planes. We strive to provide a restful stay, and we clearly missed the mark. Your feedback is welcomed and appreciated as it fosters improvements. Thank you for choosing us and for your time in reviewing our hotel. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is accessable , very close to the airport. The frontdesk staff was friendly and welcoming. The room was welll appointed and clean! The airport shuttle was such a good perk, as we had an early flight. I would book this location again.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear patricia, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our SpringHill Suites and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Dwan Lightfoot, GM

10/10 Excellent

Martha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & great breakfast
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Martha, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean accommodations and great breakfast. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

TONY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area where restaurants are and Airport.
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear TONY, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Nikhil, AUSTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed for a quick stay after a long and late international flight. Our room had lots of space and breakfast was good.
Stayed 1 night in Apr 2024
Response from GM on 28 Apr 2024
Dear Nikhil, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our breakfast and comfortable accommodations. Your remarks serve as an encouragement to our team, who strive to provide a pleasant stay. Thank you for sharing your experience, and please visit us upon your return to the area. Best, Dwan Lightfoot, GM

8/10 Good

Victor, Yona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from GM on 28 Apr 2024
Dear Victor, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Dwan Lightfoot, GM

8/10 Good

Joel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Joel, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Dwan Lightfoot, GM

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk person was a little rude but maybe she was having a bad day ? Also why charge for parking ?
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Rebecca, Thank you for your review and five-star rating. In the Houston area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Best, Dwan Lightfoot, GM

10/10 Excellent

julien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear julien, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Maria, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Dwan Lightfoot, GM

10/10 Excellent

Vincent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Dear Vincent, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Dwan Lightfoot, GM

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we've stayed there, but it definitely won't be the last. Steph was very friendly.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear julie, I am glad that you had a five-star experience at our hotel and that Steph made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. We look forward to welcoming you back again soon for another great visit. Best, Dwan Lightfoot, GM

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alice, Lake Forest

Liked: Cleanliness, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from GM on 18 Apr 2024
Dear Alice, Our proximity to the airport is one of many benefits of staying at our SpringHill Suites. We are glad to see you had a five-star experience and hope to host you anytime you return to the area. Best, Dwan Lightfoot, GM

10/10 Excellent

sonya

Travelled with family
Liked: Amenities, property conditions & facilities
I have no complaints. Everything was great. Bed comfortable, location great, breakfast my daughter enjoyed. Wait i have 2 complaints the lady with red hair (non-black) does not greet you at all and there shouldn't be charge to park in ungated parking lot. Other than that i would stay again
Stayed 4 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Sonya, Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable beds and tasty breakfast. I appreciate your comments regarding our lapse in service and parking, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Dwan Lightfoot, GM

8/10 Good

William

Stayed 2 nights in Apr 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay went well. The only problems we had was there was no conditioner in the shower dispenser and both rolls of toilet paper were almost out.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Dear Eddie, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Best, Dwan Lightfoot

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Ronald, Thank you for your review of our hotel and our excellent staff. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

La Trenneia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

maurits

Liked: Cleanliness, staff & service, property conditions & facilities
The access to the airport was great! The swimming pool was a little small. The room was very clean and the beds were comfortable.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Dear mauritis, It sounds like our hotel offered a perfect balance of cleanliness, comfort, and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dwan Lightfoot, GM

10/10 Excellent

Marv

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to stay, everyone enjoyed the room.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Marv, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Dwan Lightfoot, GM