Exterior

Reviews of Red Roof Inn Houston – Spring North

2 out of 5
Red Roof Inn Houston – Spring North
20543 Interstate 45, Spring, TX

Reviews

7.2

Good

Rating 10 - Excellent. 90 out of 259 reviews" "
Rating 8 - Good. 68 out of 259 reviews" "
Rating 6 - Okay. 39 out of 259 reviews" "
Rating 4 - Poor. 28 out of 259 reviews" "
Rating 2 - Terrible. 34 out of 259 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Staff are very nice. Looks to have been recently painted. Shower curtain and linens all seem new. Shower soap is really good! The Inn is located right next to frontage road and traffic is heavy at times. But has a Starbucks within a short walking distance next door. Overall a good stay.
Stayed 2 nights in Apr 2024
Response from Olivia RediResponse Specialist on 29 Apr 2024
Hello Barbara, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Houston – Spring North. We welcome your 5/5 score and are happy to hear you had a great encounter with us, especially regarding comfortable and clean rooms, our nice staff and all the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 28 Apr 2024
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN HOUSTON - SPRING NORTH. It's so heartwarming to hear that you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Liked: Amenities
Great stay
Stayed 1 night in Apr 2024
Response from Samantha RediResponse Specialist on 28 Apr 2024
Dear Michael,Thank you for taking the time to write a review of your stay at the RED ROOF INN HOUSTON - SPRING NORTH. I am happy you had a great stay, prompting your 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Poor

Todd, Tyler

Disliked: Cleanliness, property conditions & facilities
The room had a really weird smell. The water pressure was low and the bed was uncomfortable.
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 25 Apr 2024
Dear Todd, Thank you for taking the time to tell us about your experience at the Red Roof Inn Houston – Spring North. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor of the room and the water situation. It is our primary aim to provide you with a five-star experience, and it is disheartening to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 23 Apr 2024
Hello Michael,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Houston – Spring North. It is so rewarding to read that you enjoyed our location, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Michael

Love it here
Stayed 1 night in Apr 2024
Response from Toni-Ann RediResponse Specialist on 18 Apr 2024
Thank you for giving us a 5 out of 5 score on our review, Micheal. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guests.We hope you choose to stay with us again here at our Red Roof Inn Houston Spring North.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Yomicka

Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on 7 Apr 2024
Dear Yomicka,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Larry

Business traveller
Disliked: Amenities, property conditions & facilities
I am not a complainer. But this stay was a terrible experience. The king bed was hard. The 3 pillows were basically like flat bricks that couldn’t be adjusted to make them more comfortable. There was a roach in the bathroom. The air conditioner thermostat kept reading the cold air it was producing, and constantly shut off. It was not reflecting the much warmer, uncomfortably warm air in the room. Topping this entire thing off was the overly loud traffic noise. The hotel is right by the highway, like every other hotel in our solar system. I have never been bothered by traffic noise in a hotel before. Finally after failing at every attempt to get comfortable, at 3am, I gave up and I went and slept in my truck.
Stayed 1 night in Mar 2024

4/10 Poor

Sidney

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room had roaches...
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on 2 Mar 2024
Hi Sidney,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encounter with management.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

10/10 Excellent

Wilbert

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel also allow pets for free
Response from Toni-Ann RediResponse Specialist on 27 Feb 2024
Dear Wilbert,Thank you for being a guest here at our Red Roof Inn Houston Spring North. We are happy to have been able to provide you with a great pet friendly stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Fidel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check-in was GREAT! She was courteous and professional and made me feel welcomed. The room was clean and everything in working order.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 25 Feb 2024
Dear Fidel,Thank you for choosing to stay at our Red Roof Inn Houston Spring North. We always enjoy hearing about the positive experiences our guests have at our hotels and we're happy to know that we are able to provide you with a clean room and great experiences. Feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 16 Feb 2024
Hello Terrance, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Houston – Spring North. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Alice

Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on 24 Jan 2024
Dear Alice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

2/10 Terrible

JN

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karrissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet bed was comfy and clean
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Hello Karrissa,Thank you for being a guest here at our Red Roof Inn. It is rewarding to see your 5/5 score and to know that our comfortable beds, plus our clean and quiet environment met your expectations. At Red Roof it is our primary aim to provide our guests with a satisfactory stay and it seems that was achieved for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Jenny

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Floor in the room was filthy. My sons feet were black after walking on it for a few minutes. Hairs on the sheets and in the sink. Roaches crawling on the wall. Beds were very uncomfortable and hard as a rock.
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Dear Jenny,Thank you for taking the time to tell us about your experience at the Red Roof Inn. The issues that you've brought to my attention regarding bugs in the room, an uncleaned floor, hair on the sheets and the comfortability of the bed not meeting your expectations are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Hello Ronald, Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. We hope you have a good day.Sincerely, Red Roof Management

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from OnielRediresponse Specialist on 7 Feb 2024
Hi Jason,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Houston – Spring North. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

2/10 Terrible

Devion

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Linton RediResponse Specialist on 16 Dec 2023
Hello Devion, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 21 Nov 2023
Hello Valued Guest,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tramond

Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on 9 Nov 2023
Thank you, Tramond, for taking a moment to complete our survey. The staff at the Red Roof Inn Houston – Spring North and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Oshane RediResponse Specialist on 2 Oct 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Jessica, spring

Business traveller
Liked: Cleanliness, staff & service
I can’t really complaint for the price the place is good. Just a weird smell. The personal is nice and the room was okay.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 28 Sept 2023
The team at our Red Roof Inn Houston – Spring North would like to thank you for sharing your feedback with us, Jessica. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our good prices and nice personnel, along with our satisfactory rooms delighted us. As it pertains to the described smell, your feedback may be taken into consideration going forward.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to host you at any of our Red Roof locations again.Faithfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Donisha

Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on 5 Oct 2023
Thank you for sharing your 5/5 rating with us, Donisha. Our staff at the Red Roof Inn Houston – Spring North was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the price
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 1 Sept 2023
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Adrian

Stayed 1 night in Aug 2023
Response from Sharma RediResponse Specialist on 24 Aug 2023
Hello Adrian,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

cedric

Liked: Amenities
The room was clean and the housekeeper was great.
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 13 Aug 2023
Dear Cedric,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HOUSTON - SPRING NORTH. I am happy to hear that you found your room to be clean and our housekeeping staff to be great resulting in a 5/5 score. Thank you again for your kind words. The staff and I would love to provide you with another great stay in the future.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

LouElla

Stayed 3 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Aug 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sharma RediResponse Specialist on 11 Aug 2023
Hello Xavier,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

LouElla

Stayed 2 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Aug 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

LouElla

Stayed 3 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 31 Aug 2023
Hello LouElla, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

LouElla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is great
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on 31 Jul 2023
Thanks for sharing your feedback with us, LouElla. The staff at our Red Roof Inn Houston – Spring North were elated to see that we earned your 4/5 score. You mentioned that our customer service was great, which delighted us.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,XaoRediResponse Specialist

2/10 Terrible

Charles

Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on 11 Aug 2023
Hello Charles, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property managers
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on 23 Jul 2023
The team at our Red Roof Inn Houston – Spring North would like to thank you for sharing your feedback with us, David. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our great staff and property managers delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

6/10 Okay

Richard

Stayed 1 night in Jun 2023

6/10 Okay

Nick

Stayed 1 night in Jun 2023
Response from Dannielle Rediresponse Specialist on 26 Jun 2023
Hello Nick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

2/10 Terrible

Nichole

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Oshane RediResponse Specialist on 16 Jun 2023
Hello Nichole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HOUSTON - SPRING NORTH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Deborah

Travelled with pets, Travelled with partner
Liked: Staff & service
There should be better cleanup practices of the pet walk area. People are not considerate of others, and don’t pick up after their dogs.
Stayed 1 night in May 2023
Response from Olivia RediResponse Specialist on 9 May 2023
Dear Deborah,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - SPRING NORTH. We value you as our guest and welcome your 4/5 score. However, I am sorry that your experience did not meet your expectations. You indicated that there should be better cleanup practices of the pet walk area. As it relates to our pet policy, we advise our pet owners to be considerate and clean up after their pets. However, it seems this is not being honored by all guests. Please accept our apologies for any inconvenience this may have caused. We appreciate your feedback as we strive to continuously seek ways to improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Olivia RediResponse Specialist

10/10 Excellent

Ahmier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice staff. Understanding and in my time of need they gave mea room at a price that I could afford in order to stay awhile and I’ll forever be grateful to them. Blessings
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on 18 Apr 2023
Thanks for sharing your feedback with us, Ahmier. The staff at our Red Roof Inn Houston – Spring North were elated to see that we earned your 5/5 score. We were delighted to read that our nice staff aided you in getting a well priced room.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully, XaoRediResponse Specialist

4/10 Poor

Gustavo

pEOPLE OUSIDE STAYS LATE DRINKING AND TALKING COULD NOT SLEEP WELL
Stayed 1 night in Apr 2023
Response from Xao RediResponse Specialist on 17 Apr 2023
Thanks for sharing your feedback with us, Gustavo. The team at our Red Roof Inn Houston – Spring North was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were not able to sleep well due to other persons outside, which hindered your stay. As such, your feedback will be kept into consideration going forward.Thanks to your feedback, we can work towards making improvements. It would be our pleasure to provide you with better stays going forward.Best wishes,XaoRediResponse Specialist

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sharma RediResponse Specialist on 21 Mar 2023
Hello Donald,Thank you for taking a moment to leave a review. Myself and the staff at theRED ROOF INN HOUSTON - SPRING NORTH appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRediResponse Specialist

10/10 Excellent

Claudia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay , very clean
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 6 Mar 2023
Hello Claudia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Houston – Spring North. The staff and I were happy to see we met your expectations prompting a 5/5 score. We sincerely appreciate your feedback and are happy to hear you had an excellent stay with us, especially regarding that you enjoyed the spotlessness of your room. Our goal is to provide clean and comfortable accommodations for all our guests and we're proud to have achieved that with your visit.Thank you again for your kind words. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Madison (RediResponse Specialist) on 28 Mar 2023
Hi Johnathan! We're proud to have earned your perfect 5/5 rating following your stay. It's great to know you enjoyed your visit. Should you return to the Houston- Spring North area again, we hope you'll consider lodging with us.

10/10 Excellent

Johnathan

Liked: Staff & service, amenities, property conditions & facilities
I liked everything nice ,clean an well lit outside at night
Stayed 1 night in Feb 2023
Response from Toni-Ann RediResponse Specialist on 1 Mar 2023
Hi Johnathan,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your comments and are happy to hear you had a great stay with us, especially regarding the cleanliness of your room and our location being well lit. Your feedback is very important to us, so thank you for sharing.Thank you again for choosing RED ROOF INN HOUSTON - SPRING NORTH. We hope to see you again soon.Sincerely,Toni-AnnRediResponse Specialist

2/10 Terrible

Tisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Madison (RediResponse Specialist) on 28 Mar 2023
Hi Tisha! I'm sorry your stay resulted in a 1/5 rating. Please know we value your business and would love the chance to show you a better stay the next time to return to our area.

2/10 Terrible

Tisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at the front desk told me to cancel my booking due to not having running water.
Stayed 1 night in Feb 2023
Response from Toni-Ann RediResponse Specialist on 27 Feb 2023
Hello Tisha,Thank you for taking the time to tell us about your experience at the RED ROOF INN HOUSTON - SPRING NORTH. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. Please accept our sincerest apologies for the issue you described regarding having to cancel your reservation. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Toni-AnnRediResponse Specialist

4/10 Poor

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was noisy outside. There was no hot water. The water pressure was really low.
Stayed 1 night in Feb 2023
Response from Oniel Rediresponse Specialist on 24 Feb 2023
Hello Barbara,Thank you for the feedback about your recent stay at our hotel. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating for the RED ROOF INN HOUSTON - SPRING NORTH. You indicated that there's no hot water and the water pressure was really low. To uphold our company's high standards your encounter will be shared with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Michelle

Stayed 1 night in Feb 2023
Response from Samantha RediResponse Specialist on 14 Feb 2023
Thanks for sharing this perfect rating, Michelle. Myself and the staff at the Red Roof Inn Houston – Spring North were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we're happy to have achieve that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another phenomenal experience. Sincerely, SamanthaRediResponse Specialist

4/10 Poor

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities
The floor was so uneven that drawers on the dresser would not stay closed no water pressure what so ever the toilet paper holder fell out of the wall when you go to get paper. Told them when we checked out about the dresser and she said that the knew about it. So why put someone in that room. Dresser faces the bed almost tripped over the drawers on middle of night.
Stayed 1 night in Dec 2022
Response from Linton Rediresponse Specialist on 5 Jan 2023
Dear Michele,Thank you for taking a moment to leave a review following your recent experience at the RED ROOF INN HOUSTON - SPRING NORTH. It is truly regrettable to read that your stay was less than satisfactory due the water pressure situation you described, along with the faulty furniture you indicated in your review and the other highlighted concerns mentioned. Please accept our sincerest apologies for the inconveniences caused. To uphold our company's high standards, we will ensure your comments are shared with management in an effort to have concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours, Linton RediResponse Specialist

6/10 Okay

Fay

Travelled with pets
Liked: Staff & service, amenities
Not first time. Did not like the room. Same as the time before BUT this room needed work!
Stayed 1 night in Dec 2022