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Reviews of Motel 6 Houston, TX - East

2 out of 5
Motel 6 Houston, TX - East
10155 I-10 East Fwy, Houston, TX

Reviews

5.6
Rating 10 - Excellent. 106 out of 562 reviews" "
Rating 8 - Good. 94 out of 562 reviews" "
Rating 6 - Okay. 100 out of 562 reviews" "
Rating 4 - Poor. 69 out of 562 reviews" "
Rating 2 - Terrible. 193 out of 562 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with pets
I liked that the tv worked with no problem but, there were dead bugs right when we walked in the door - glad they were dead. Also, the noise from the highway was too much, she gave me a room that stank and was right in the front across from highway.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Thank you for bringing these issues to our attention. We're pleased to hear that you found the TV working well, but we apologize for the presence of dead bugs and the inconvenience caused by the noise from the highway. It's concerning to hear about the odor in your room as well. Your feedback will be addressed with our team to ensure improvements are made, and we'll strive to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing our hotel.

10/10 Excellent

Jeremy

Pretty walls
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Edward

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and the bath tub would not drain after a shower had to purchase a can of raid and ask for drain to get the tub to drain. You get what you pay for. And that was definitely the worst experience ever.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 20 Apr 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

2/10 Terrible

Gloria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was stranded in Houston and Hotel 6 was within walking distance. Place was old, dirty, and very shady with shady people hanging around outside doing drugs. I paid $50 so it was expected. I stayed here because I had to. i could have uber'd somewhere else but had to be back at Penske at 7 a.m. so I took the chance. I survived the night but if you can afford another place then do it.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 13 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for any discomfort or inconvenience you encountered during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take your feedback seriously. We understand your situation and appreciate your understanding. We will use your feedback to address any issues and strive to improve our accommodations. If you have any further concerns, please feel free to reach out to us directly.

10/10 Excellent

Leon

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk person was friendly and accomodating. I feel some stmpathy for the owner of this particular property, considering the room was clean and the parking lot well taken care of, it appears he is a victim of circumstance and environment as much of his clientel were disrespectful, walking around and yelling at each other all night, asking other guests for money in the parking lot and there were cars driving through the parking lot dropping people off and picking people up all night as well. I will say there were camers everywhere and my room was moved to the front of the building next to the office after expressing my concerns for safety. I stayed because the desk person assured me it was safe and did all he could to ease my mind, also the room was clean, they acccept my puppy and it was conveniently located.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Dear Guest,It's unfortunate that you had to deal with disruptive guests during your stay, but it's great that the front desk person was friendly, accommodating, and proactive in addressing your safety concerns. The fact that they moved your room and assured you of safety measures shows their dedication to ensuring a comfortable stay. It's also positive that they accepted your puppy and that the location was convenient for you. Overall, it seems like the staff did their best to make your stay as pleasant as possible despite the challenges with other guests.

6/10 Okay

Rudi

Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities
I requested a Handicap capable room and the room was too far from the Parking Lot for me to walk to after checking in & the key didnt work the first time. The floor was not swept or mopped either and there were no amenities available besides hand soap
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 Good

Quinn

Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Haley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in our room and the people next to us were really loud and letting their kids scream
Response from Sophia CSR on 27 Feb 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

10/10 Excellent

gerber

Liked: Property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Terrel

Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs an uplift! Old everything! Plumbing is horrible. I stayed two days and the water from the shower was still in tub when I left. Toilet flushes, but not well, have to flush numerous times. People live on property and has been from the looks of the environment. Please don't walk by, RUN!!
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Fidel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Liked it was near expressway, didn't like the roaches.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 12 Feb 2024
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services

6/10 Okay

Desa

Disliked: Cleanliness, property conditions & facilities
Property was trashed and not very clean at all. Had people hanging out at all hours, asking for cigarettes if you stepped out of the room. Didn't feel very safe at all.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 22 Jan 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Luis Ernesto

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Christina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place I would never recommend this property Roach infested smelling strange people walking the property and look like people live in several rooms not to say no working phones I had to bring my own cleaning supplies to disinfect my room please don't ever rent a room this is a place for someone coming off of the Streets in need of desperate housing only.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Tajanay

Stayed 1 night in Dec 2023
Response from Sophia CSR on 14 Dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Rebecca

Stayed 6 nights in Oct 2023
Response from Sophia CSR on 19 Nov 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Tycoria

Disliked: Cleanliness, staff & service, property conditions & facilities
There were bedbugs and roaches . Place wasn't clean. I booked through Expedia and paid for 5 days but I left 1st day. When I contacted Expedia for refund I was told that I couldn't get a refund . I will not be using Expedia again
Stayed 6 nights in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Dear Guest,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

10/10 Excellent

Alma

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Alot of roaches it's bad in 241. I try not to go here as often seriously it's always something needs orkin and better cleaners as housekeeper
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hello,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

2/10 Terrible

Jarmine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They had roaches everywhere water wasn't hot and sheets were dirty
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hello,We truly regret the inconvenience caused by this issue and never want our guests to have such a kind of experience. Please know that we have hired a pest control contractor to address the roach issue. We assure you the best of services on your next stay.

4/10 Poor

francy

Disliked: Cleanliness, staff & service, property conditions & facilities
cockroaches
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Hello,We are sad to see you unhappy. On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 Good

MAX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Sep 2023
Response from Sophia CSR on 21 Sept 2023
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Lavette

Liked: Cleanliness, staff & service
Easy to find. Property landscaping needs improvement. Fix Ice dispensers.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Dejon

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia CSR on 18 Sept 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2023
Response from Sophia CSR on 9 Sept 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

RAFET

Stayed 1 night in Sep 2023
Response from Sophia CSR on 24 Sept 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Floyd

Stayed 3 nights in Aug 2023
Response from Sophia CSR on 11 Sept 2023
Hello,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

mollie

Liked: Property conditions & facilities, room comfort
will stay again(christopher)
Stayed 1 night in Jul 2023
Response from Sophia CSR on 30 Jul 2023
Hello,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Sebastian

Stayed 2 nights in Jul 2023
Response from Sophia CSR on 17 Aug 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Lester

Stayed 2 nights in Jul 2023
Response from Sophia CSR on 10 Aug 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Lonzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sophia CSR on 5 Jul 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

LaGina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best part of this stay was Sandy. Her customer service was impeccable! My room was subpar. Half the lights didn’t work. The faucet in the bathroom was running water none stop. Outside trash cans overflowing. Quite a few transients… even water bottles field with urine. Several of the cameras on the property didn’t work. Other staff members didn’t come to work on time so Sandy had to work overtime both days I was there. This property doesn’t deserve such an excellent staff member like Sandy.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2 Jul 2023
Hello,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Torina

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep the lights on inside
Roach infested
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2 Jul 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mo opinion
Good experience, decent room.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 24 Jun 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Shakhboz

Stayed 1 night in Jun 2023
Response from Sophia CSR on 5 Jul 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
All I sed
Stayed 2 nights in May 2023
Response from Sophia CSR on 2 Jun 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Christina

Stayed 4 nights in May 2023
Response from Sophia CSR on 21 Jun 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 5 nights in May 2023
Response from Sophia CSR on 2 Jun 2023
Hello,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Mitzi

Stayed 1 night in May 2023
Response from Sophia CSR on 19 Jun 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Kristina

Short stay
All in all things were fine room was ok staff was kind ,price was reasonable
Stayed 2 nights in May 2023
Response from Sophia CSR on 29 May 2023
Hello,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

4/10 Poor

Iesu

Stayed 5 nights in May 2023
Response from Sophia CSR on 29 May 2023
Hello,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

8/10 Good

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities
Good people
Stayed 4 nights in May 2023
Response from Sophia CSR on 26 May 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Sergei

Liked: Cleanliness, staff & service
Pool
Stayed 4 nights in May 2023
Response from Sophia CSR on 26 May 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
8wkswlss
Stayed 1 night in May 2023
Response from Sophia CSR on 24 May 2023
Hello,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service
It was great to bookin and exelent staff and worke to give you what u needz
Stayed 1 night in May 2023
Response from Sophia CSR on 10 May 2023
Hello,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Beatriz

Liked: Staff & service, amenities, property conditions & facilities
Pet friebdky
Stayed 2 nights in Apr 2023
Response from Sophia CSR on 4 May 2023
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Tiara

Liked: Staff & service, amenities, property conditions & facilities
The best Motel 6 I’ve ever been to. Staff is great. Rooms are clean. Definitely will continue coming here.
Stayed 1 night in Apr 2023
Response from Sophia CSR on 2 May 2023
Hello,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Patricia

Stayed 2 nights in Apr 2023
Response from Sophia CSR on 18 May 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!