Exterior

Reviews of Hampton Inn Houston I-10 East

2.5 out of 5
Hampton Inn Houston I-10 East
10505 East Freeway, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 435 reviews" "
Rating 8 - Good. 89 out of 435 reviews" "
Rating 6 - Okay. 28 out of 435 reviews" "
Rating 4 - Poor. 11 out of 435 reviews" "
Rating 2 - Terrible. 26 out of 435 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francesco, Barrington

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Stayed 1 night in Mar 2024

8/10 Good

Ryotaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place near lots of food options and close to my destination
Stayed 1 night in Feb 2024

10/10 Excellent

Soyeon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the security feature of 8 pm lockout!! Staffs were extremely friendly and helpful with late check out! Will definitely stay again and recommend.
Stayed 1 night in Jan 2024

8/10 Good

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was satisfactory for one night. The location was further than I expected.
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are the most pleasant, accommodating, and friendly & should be recognized for their achievements. Thank you to all of you making my stay the brightest part of my trip.
Stayed 3 nights in Jan 2024

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 3 nights in Nov 2023

10/10 Excellent

Pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability
Stayed 1 night in Nov 2023

10/10 Excellent

Arun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come again
Stayed 2 nights in Oct 2023

6/10 Okay

BO

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The Staff is very friendly and helpful, Sam at the front desk helped me out when expedia locked up my reservation, and she gave me some waters to take up to my room. My room 328 - the shower drain is clogged up so you have to stand in water. The commode is not secure to the floor and the toilet seat is only being held on by 1 fastener and is very loose. for the higher price Hampton charges there are better options in the area.
Stayed 2 nights in Oct 2023
Response from Twila A., Desk Agent on 20 Oct 2023
Thank you so much for your review! It is always our goal to exceed your expectations, and I would like to personally apologize that we fell short on our part. The issue had been addressed, resolved and will not happen again moving forward. Thank you so much and we look forward to the future opportunity to make this up to you in the future.

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. The bed was a little uncomfortable. But everything else was good very clean.
Stayed 1 night in Sep 2023
Response from Myra on 30 Sept 2023
Dear Maria,Thanks for responding to our survey and we always appreciate your input. We will keep in mind your suggestions for future guests as well.Have a Great Day!Sincerely,MyraAssistant Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Myra on 26 Sept 2023
Hi Daniel.Thank you so much for your review! It was our pleasure to ensure you had a fantastic stay at our hotel. It is always our goal to exceed your expectations, and we look forward to the future opportunity to do it once againRegards,MyraAssistant Manager

10/10 Excellent

Schnell

Stayed 1 night in Sep 2023
Response from Twila A., Desk Agent on 20 Oct 2023
Thank you so much for your response to our survey, and we are very glad to know you had an enjoyable stay with us. Hope to see you again soon

10/10 Excellent

Schnell

Stayed 1 night in Sep 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Myra on 19 Sept 2023
Hi Mario,Thanks very much for responding to our survey about your stay with us. We always welcome and value all of your input. We hope to see you again soon.Sincerely,MyraAssistant Manager

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. The A/C worked well.
Stayed 1 night in Sep 2023
Response from Myra on 14 Sept 2023
Hi Alex,Thanks for responding to our survey and we always appreciate your input. We will keep in mind your suggestions for future guests as well.Have a Great Day!MyraAssistant Manager

10/10 Excellent

Nnenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Myra on 14 Sept 2023
Hi Nnenna,Thank you so much for your review! It was our pleasure to ensure you had a fantastic stay at our hotel. It is always our goal to exceed your expectations, and we look forward to the future opportunity to do it once againSincerely,MyraAssistant Manger

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from Myra on 14 Sept 2023
Hi Olive,I am very happy to see that you enjoyed your stay and that we exceeded your expectations during your stay. Thank you for your valuable feedback, and we look forward to having you back at our property again during your next visit to the Houston area.Sincerely,MyraAssistant Manager

4/10 Poor

Augustine

Stayed 1 night in Sep 2023
Response from Myra on 26 Sept 2023
Hi Augustine,Thanks for responding to our survey and we always appreciate your input. Have a Great Day!Regards,MyraAssistant Manager

4/10 Poor

angel

Stayed 2 nights in Aug 2023
Response from Myra on 23 Sept 2023
Hi Angel,Thanks very much for responding to our survey about your stay with us. We always welcome and value all of your input. Have a great day.Regards,MyraAssistant Manager

10/10 Excellent

Natalia

Stayed 1 night in Aug 2023
Response from Myra on 14 Sept 2023
Hi Natalia,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East HoustonSincerely,MyraAssistant Manger

10/10 Excellent

Maritza C.

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast area and the friendly staff. The room was neat, clean and updated.
Stayed 1 night in Jul 2023
Response from Myra on 14 Sept 2023
Hi Maritza,We the staff at the Hampton Inn would like to thank you for choosing our hotel as your place to stay during your travels. We strive to provide excellent service to all of our valued guest. I am happy to hear that you had a nice stay with us and that our employees made you feel welcome and comfortable. We look forward to your next visit with us. Have a great day!!!Sincerely,MyraAssistant Manager

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Excellent customer service from the front desk clerk
Stayed 1 night in Jul 2023
Response from Myra on 14 Sept 2023
Hi Michelle,Thank you so much for your review! It was our pleasure to ensure you had a fantastic stay at our hotel. It is always our goal to exceed your expectations, and we look forward to the future opportunity to do it once again.Sincerely,MyraAssistant Manager

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was peaceful
Stayed 1 night in Jul 2023
Response from Myra on 14 Sept 2023
Hi Rodolfo,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East HoustonSincerely,MyraAssitant Manager

10/10 Excellent

Lisa, mcallen

Stayed 1 night in Jul 2023
Response from Myra on 14 Sept 2023
Hi Lisa,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East HoustonSincerely,MyraAssistant Manager

10/10 Excellent

olga

Stayed 1 night in Jul 2023

2/10 Terrible

Diana

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They said my room wasn’t paid for when I paid it. So I had to pay again. Even thou I show them the confirmation. I’m need more proof that I had already to get a refund
Stayed 1 night in Jul 2023
Response from Myra on 18 Jul 2023
Dear Diana,My deepest apologizes for the experience you had during your stay at our property. Not sure what was going on doing that time, but I will definitely check into this matter. We take great pride in ensuring our guest are happy when they leave our hotel. Making you happy makes us happy, and keeps guest come back again and again. I do hope the next time you are in our area that you would come back and visit with us again.Sincerely,Management

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast time frame was until 10:00 am. Most places I have stayed ended at 9:00 am. Proximity to Minute Maid Stadium. Staff while they were very friendly, while checking in the person rattled off aspects of my stay in a perfunctory rapid fashion, where I had to stop and ask her to repeat or clarify what she was telling me. Overall very quiet and enjoyable stay.
Stayed 3 nights in Jul 2023
Response from Myra on 18 Jul 2023
Dear Kenneth,Thanks for responding to our survey and we always appreciate your input. We will keep in mind your suggestions for future guests as well.Have a Great Day!Sincerely,myra

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from myra on 18 Jul 2023
Dear Marion,Thanks for responding to our survey and we always appreciate your input. We will keep in mind your suggestions for future guests as well.Have a Great Day!

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four out of five stars
Comfortable and quiet
Stayed 4 nights in Jun 2023
Response from Myra on 18 Jul 2023
Dear Phillip,Thanks for responding to our survey and we always appreciate your input. We will keep in mind your suggestions for future guests as well.Have a Great Day!

8/10 Good

Pedro

Liked: Cleanliness, staff & service
Excelente
Stayed 2 nights in May 2023
Response from Myra on 1 Jun 2023
Thanks you so much for your response to our survey, and we are very glad to know you had an enjoyable stay with us. Hope to see you again soon !

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Myra on 24 May 2023
Dear:Dianna,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East HoustonSincerely,MyraAssistant Manager

10/10 Excellent

CORRINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2023
Response from Myra on 24 May 2023
Dear:Corrine,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East HoustonSincerely,MyraAssistant Manager

10/10 Excellent

Steve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel location suited my needs very well. I felt safe. The property is very clean. The rate was very reasonable.
Stayed 1 night in Apr 2023
Response from Myra on 21 Apr 2023
Dear: Steve,Thank you so much for your feedback Hampton's motto is Making you Happy Makes us Happy!!Were glad you enjoyed your stay with us and look forward to you staying with us again, at Hampton by Hilton East Houston.Regards,Management

6/10 Okay

Samuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One thing that was a bit aggravating was I booked our room for four people and there was only two washcloths and two towels. Other than that I was pleased with cleanliness and breakfast. I would stay there again in the future.
Stayed 1 night in Apr 2023
Response from Myra on 21 Apr 2023
Dear: Samuel,Thank you so much for your review! It is always our goal to exceed your expectations, and I would like to personally apologize that we fell short on our part. The issue had been addressed, resolved and will not happen again moving forward. Thank you so much and we look forward to the future opportunity to make this up to you in the future. Regards,Management

8/10 Good

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Myra on 21 Apr 2023
Dear: Michelle,Thanks for responding to our survey and we always appreciate your input. Have a great day!Regards,Management

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Myra on 21 Apr 2023
Dear: Mario,Thanks you so much for your response to our survey, and we are very glad to know you had an enjoyable stay with us. Hope to see you again soon !Regards,Management

10/10 Excellent

Raneka

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Myra on 21 Apr 2023
Dear: Raneka,I am very happy to see that you enjoyed your stay and that we exceeded your expectations during your stay. Thank you for your valuable feedback, and we look forward to having you back at our property again during your next visit to the Houston area.Regards,Management

6/10 Okay

Lourdes Paola

Liked: Cleanliness, amenities, property conditions & facilities
The staff wasn’t that helpful, they seemed to be unhappy for our arrival.
Stayed 1 night in Mar 2023
Response from Myra on 21 Apr 2023
Dear: Lourdes Paola,My deepest apologies for the inconvenience you were faced with during your stay at our property. Not sure what happened, but I will definitely investigate to ensure this do not happen to you are any other guest at our hotel.. I do hope the next time you are in our area you will come back and give us another try, and see our true service we want our guest to have.Regards,Management

10/10 Excellent

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always know Hampton Inns are properly taken care of and this one did not disappoint. Clean rooms and property, nice staff, good breakfast.
Stayed 1 night in Mar 2023
Response from Myra on 21 Apr 2023
Dear: Christina,I am very happy to see that you enjoyed your stay and that we exceeded your expectations during your stay. Thank you for your valuable feedback, and we look forward to having you back at our property again during your next visit to the Houston area.Regards,Management

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2023
Response from Myra on 21 Apr 2023
Dear: James,Thank you for a great review! We look forward to serving you again in the near future.Regards,Management

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Myra on 21 Apr 2023
Dear: Elliott,Thank you for a great review! We look forward to serving you again in the near future.Regards,Management

10/10 Excellent

Yutaka

Stayed 1 night in Feb 2023
Response from Myra on 21 Apr 2023
Dear: Yutaka,Thank you for a great review! We look forward to serving you again in the near future.Regards,Management

8/10 Good

Orlando

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open space for the pets
Stayed 1 night in Jan 2023
Response from Myra on 21 Apr 2023
Dear: Orlando,Thanks for responding to our survey and we always appreciate your input.Regards,Management

8/10 Good

Schnell

Stayed 2 nights in Nov 2022
Response from Myra on 21 Apr 2023
Dear: Schnell,Thanks for responding to our survey and we always appreciate your input.Regards,Management