Dear Guest,Thank you for sharing your feedback. We apologize for any cleanliness issues you encountered during your stay, as well as the musky odor in your room. We'll address these concerns with our housekeeping team to ensure a more pleasant experience for our future guests.Sincerely, Hotel Manager

Dear Jennifer,We're grateful for your recognition of our friendly and helpful staff. However, we're disappointed to learn about the issues you experienced with the room's condition. Please accept our sincere apologies for any inconvenience caused. We take cleanliness and maintenance seriously and will address these concerns promptly. Thank you for bringing them to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

Dear Matthew,We're glad to hear that you found our hotel to be a convenient and comfortable option during your unexpected stay in Houston. We appreciate your compliments regarding our shuttle service, lobby cleanliness, and friendly staff. However, we apologize for any inconvenience caused by the musky smell in your room. We will address this issue to ensure a more pleasant experience for our guests in the future. We hope to welcome you back for a more enjoyable stay soon! Sincerely, Hotel Manager

Dear Joanna,Thank you for your feedback. We're pleased to hear that you found the area where you stayed to be quiet and peaceful. Providing a tranquil environment for our guests to relax and unwind is important to us, and we're glad that you were able to enjoy a restful stay. Your feedback regarding noise levels is appreciated, and we will continue to strive for an optimal guest experience. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

Dear Cynthia,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely, Hotel Manager

Dear Daniel,We apologize for any discomfort you experienced with the bed during your stay. Guest comfort is a priority for us, and we regret that we fell short in this aspect. Your feedback is valuable, and we will address this issue to ensure a better experience for future guests.Sincerely, Hotel Manager

Dear Danny,We sincerely apologize for the inconvenience you experienced with the airport shuttle service. Your feedback will be shared with our team to ensure better coordination and service in the future. We understand your frustration and appreciate your patience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Barbara,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the cleanliness issues and limited channel options. We will address these issues immediately to ensure they are rectified and do not occur in the future. Please know that your feedback is invaluable to us, and we take it seriously as we strive to continually improve our services. I hope that you will try us again. Sincerely, Hotel Manager

Dear Marvin,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry to hear about your experience during your stay. Encountering a roach in your room is unacceptable, and we apologize for any discomfort or inconvenience this caused you. Additionally, we regret that our front desk response did not meet your expectations. Please know that this does not reflect the level of service we aim to provide. Your feedback is invaluable to us, and we will address these issues promptly with our housekeeping and management teams to ensure that they are resolved and do not happen again in the future. Sincerely, Hotel Manager

Dear Carmen,We're deeply sorry to hear about the challenges you faced during your stay with us. Your experience falls far below the standards we strive to uphold, and we sincerely apologize for the inconvenience and frustration caused by the delayed shuttle service and the subsequent issues with the room. Please know that your feedback is invaluable to us, and we will take immediate steps to address these issues to prevent similar occurrences in the future. I hope that you will try us again. Sincerely, Hotel Manager

Dear William,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

Dear Mario,We're deeply sorry to hear about your unsettling experience at our hotel. Your safety and comfort are our utmost priorities, and we sincerely apologize for the behavior you encountered from another individual on the property. Please know that we take incidents like this very seriously, and we will address the matter immediately with our security team to ensure the safety and security of our guests at all times. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for the review. It is really great to find out that you had a very good time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely, Hotel Manager

Dear Erick,We regret to hear that your experience with our breakfast offerings and the overall condition of the hotel fell short of your expectations. Please know that we take your comments seriously and will review them with our team to identify areas for improvement. Your input is invaluable as we work to enhance our services and facilities.Sincerely, Hotel Manager

Dear Barbara,We sincerely apologize for the subpar experience you encountered during your stay. Your feedback about the condition of the place and the staff's behavior is concerning, and we appreciate you bringing it to our attention. Please be assured that we take your comments seriously, and we will be investigating these issues to address them promptly. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Katy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

Dear Luisem,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

Dear Paula,Thank you for your stay and feedback. We appreciate your kind words about our staff's friendliness. However, we apologize for any disappointment with the to-go breakfast and the stained carpet in your room. Your feedback is crucial, and we'll address these concerns to enhance our offerings and ensure a more enjoyable stay for our guests. We value your input and hope to have the opportunity to provide an improved experience on your next visit. Sincerely, Hotel Manager

Dear Ronald,Thank you for taking the time to share your feedback, and we're thrilled to hear that everything aside from the hot water issue was perfect during your stay. We sincerely apologize for the inconvenience you experienced with the shower, especially at such an inconvenient time. We appreciate your understanding and are pleased to know that our staff promptly addressed the problem. Your comfort is important to us, and we hope to have the opportunity to welcome you back for a flawless stay in the future.Sincerely, Hotel Manager

Dear Elodia,Thanks for the stay and your appreciation with a five rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced with our breakfast service during your stay. We understand the frustration, and we regret any lack of communication regarding the kitchen renovations. Your feedback is invaluable, and we will use it to improve our communication processes and ensure a better experience for our guests in similar situations. We apologize for the unsatisfactory breakfast options provided, and we will address this issue to prevent such occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Rosemarie,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

Dear Doris,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

Dear Erica,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,We appreciate your positive feedback and understanding regarding the ongoing renovations. It's wonderful to hear that you had a great experience with our friendly staff and found the hotel to be a good value. We apologize for any inconvenience caused by the temporary changes to the breakfast format during the remodeling. Your understanding is valued, and we look forward to providing an even better experience once the renovations are complete. Sincerely, Hotel Manager

Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback. We appreciate your positive comments about your brief stay. Regarding the seniors rate and dinner cost, we apologize for any confusion. We'll review your concerns and aim to improve our offerings. If you have further details to share, please contact us directly.Sincerely, Hotel Manager

Dear David,Thank you very much for your stay. We're delighted to hear you had a great stay with us, especially appreciating our proximity to the airport. Your positive feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future. Sincerely, Hotel Manager

Dear William,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

Dear Jose,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

Dear Lourdes,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

Dear Joshua,Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your stay at our hotel. Your kind perfect score are greatly appreciated, and we would like to express our gratitude for your review.If you have any further comments or suggestions, please feel free to share, as we are always eager to improve our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you and your friends in the future. Please do not hesitate to reach out if you require any assistance or information.Warm regards,Hotel Management

Dear Henry,Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your stay at our hotel. Your kind perfect score are greatly appreciated, and we would like to express our gratitude for your review.If you have any further comments or suggestions, please feel free to share, as we are always eager to improve our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you and your friends in the future. Please do not hesitate to reach out if you require any assistance or information.Warm regards,Hotel Management

Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at our hotel did not meet your expectations, and we appreciate the opportunity to address your concerns. We are truly sorry to hear that you rated your stay as a 1/5. Your satisfaction is of utmost importance to us. Regarding breakfast; We're having kitchen renovations at the moment so while we get that situated we are having the Grab 'N Go bags which you collect at the front desk counter which is served from 6-9 am. Your door being left unlocked; The safety of our guests and our staff is our top priority. Maintenance was working diligently to fix the issue in your room and was not their intent to leave your room unsecured. We apologize on behalf of our team. Once again, Safety is our top priority and if our staff feels troubled or harassed they will and have the right to take necessary measures to feel safe. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we regret that we fell short of that standard in your case. Your input is valuable to us, and we are committed to addressing any issues to enhance the overall guest experience. Once again, we appreciate your feedback and the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with a much-improved stay.Sincerely,Hotel Management

Dear Jeff,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

Dear Mayur,Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your stay at our hotel. Your kind perfect score are greatly appreciated, and we would like to express our gratitude for your review.Your recommendation to your friends means a lot to us, and we look forward to welcoming them with the same level of care and attention. If you have any further comments or suggestions, please feel free to share, as we are always eager to improve our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you and your friends in the future. Please do not hesitate to reach out if you require any assistance or information.Warm regards,Hotel Management

Dear Leo,Thank you for taking the time to share such a positive and detailed review of your recent stay with us. We are thrilled to hear that you found our rooms comfortable and spacious, and we are especially delighted to learn that our staff made a lasting impression on you.Our team takes great pride in providing exceptional service, and your recognition of their efforts is truly appreciated. It's heartening to hear about the positive interactions you had with our staff members during different aspects of your stay—from the check-in process to renewing your stay and even upon departure.We are pleased that our staff's dedication to professionalism and hospitality contributed to your overall positive experience. Your feedback serves as motivation for our team to continue delivering outstanding service to all our guests.We look forward to welcoming you back on your future visits to Houston. If there's anything specific you enjoyed during your stay that you'd like to share or if there are ways we can further enhance your experience, please don't hesitate to let us know.Thank you for choosing our hotel, and we can't wait to have you with us again soon.Best Regards,Hotel Management

Dear Ross,Thank you for taking the time to provide feedback on your recent experience at our hotel. We sincerely apologize that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.We value your feedback as it assists us in continually improving our services, and we hope to have the chance to welcome you back in the future for a more positive experience.Best Regards,Hotel Management

Dear Jacqueline, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, and we appreciate the opportunity to address your concerns.We regret that the staff did not meet your expectations and that you encountered difficulties with the TV in your room. We understand the importance of a fully functional room, and we are actively investigating and addressing the issue to prevent similar occurrences in the future.Regarding the communication lapse about the shuttle pick-up time, we apologize for any confusion or inconvenience caused. Clear communication is vital to ensuring a seamless stay, and we will be addressing this with our staff to prevent such oversights in the future.We want to assure you that guest satisfaction is our top priority, and we take your feedback seriously. We are committed to making the necessary improvements to enhance the overall guest experience.We understand your decision not to stay with us again, but we hope you might reconsider, giving us another chance to provide you with the positive experience you deserve. Your feedback is invaluable, and we are dedicated to learning from this experience to better serve our guests in the future.Thank you for bringing these issues to our attention.Best Regards,Hotel Management

Dear Allen,Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your stay at our hotel. Your kind perfect score are greatly appreciated, and we would like to express our gratitude for your review.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you and your friends in the future. Please do not hesitate to reach out if you require any assistance or information.Warm regards,Hotel Management

Dear Richard,Thank you for taking the time to provide feedback on your recent experience at our hotel. We sincerely apologize that your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.We value your feedback as it assists us in continually improving our services, and we hope to have the chance to welcome you back in the future for a more positive experience.Best Regards,Hotel Management

Dear Damien,Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely value and appreciate all guest input, as it helps us identify areas for improvement.We understand the importance of guest satisfaction, and your feedback will be shared with our team to implement corrective measures and prevent similar occurrences in the future. We appreciate your honesty and hope that you will give us another chance to exceed your expectations on your next visit.Once again, we apologize for any inconvenience you experienced and appreciate your valuable feedback.Sincerely,Hotel Management

Dear Patricia,Thank you for taking the time to share your feedback regarding your intended stay at our hotel. We sincerely regret the challenges you faced with the immigration process and the size of the Houston Airport, which unfortunately resulted in you missing the last shuttle to our hotel.We understand the importance of a convenient and stress-free stay, especially when it's meant to be a brief rest stop between flights. We apologize for any inconvenience caused by circumstances beyond our control.Although we regret that you were unable to experience our hotel firsthand, we appreciate your understanding of the unique challenges that travelers may encounter, particularly in large airports with extensive immigration procedures.If your travel plans bring you back to the Houston area in the future, we would be honored to have another opportunity to host you and provide you with the comfortable and enjoyable experience we strive to offer all our guests.Safe travels, and we look forward to the possibility of hosting you in the future.Sincerely,Hotel Management

Dear Lucinda,Thank you so much for taking the time to share your feedback with us. We are delighted to hear about your positive experience during your stay at our hotel. Your kind perfect score are greatly appreciated, and we would like to express our gratitude for your review.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you and your friends in the future. Please do not hesitate to reach out if you require any assistance or information.Warm regards,Hotel Management

Dear Lucinda,Thank you for taking the time to share your thoughts about your recent stay at our hotel. We greatly appreciate your positive comments about our front desk staff and shuttle driver; it's always uplifting to hear when our team members make a positive impact on our guests' experiences.However, we are disappointed to learn that the overall condition of our facility did not meet your expectations. Your feedback regarding the poor state of repair is concerning to us, and we want to assure you that we take these matters seriously. Our maintenance team is being notified immediately to address any issues and make the necessary improvements to ensure a more comfortable stay for our guests.We sincerely apologize for any inconvenience you experienced during your stay. We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary changes to enhance the quality of our accommodations.If your future plans bring you back to our area, we would be grateful for another opportunity to provide you with a more positive and enjoyable experience.Thank you for choosing our hotel, and we appreciate your valuable feedback.Best regards,Hotel Management Team

Dear Lyn,Thank you for taking the time to provide detailed feedback on your recent stay at our hotel. We genuinely appreciate your honesty and want to extend our sincere apologies for the shortcomings you experienced during your visit.We are disappointed to learn about the issues you encountered with the cleanliness of your room. Please rest assured that we take these matters seriously, and we will be addressing the concerns you raised with our cleaning staff immediately. We understand the importance of a clean and comfortable environment for our guests, and we are committed to rectifying these issues to prevent similar occurrences in the future.Your compliments about our desk staff are greatly appreciated, and we're pleased to hear they made a positive impression. However, we understand that the overall cleanliness concerns overshadowed this positive aspect of your stay, and we are committed to taking the necessary steps to improve.Regarding the grab-and-go breakfast, we apologize for not meeting your expectations. Your feedback is valuable, and we will review our current offerings to ensure a more satisfying experience for our guests.We appreciate your insights, and we want to assure you that we are taking immediate actions to address the issues you raised. If your future travels bring you back to our area, we would welcome the opportunity to provide you with a much-improved experience.Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.Best regards,Hotel Management Team

Dear Elana,Thank you for taking the time to share your feedback on your recent stay at our hotel. Your comments are important to us, and we sincerely apologize for any inconveniences you may have encountered during your stay.We'd like to address the concerns you raised about the deposit for towels and the perceived slow response from our staff.Regarding the towel deposit, we understand that a 100 deposit may have seemed excessive. However, this policy is in place in case of damaging the room such as towels.We are also disappointed to hear that you found our staff's response time to be slow. We aim to provide prompt and efficient service to all our guests, and we will review our internal processes to ensure that our team responds to guest inquiries and requests more swiftly.Thank you for choosing our hotel, and we look forward to the chance to exceed your expectations on your next visit.Sincerely,Hotel Management Team

Dear Mohamed,Thank you for bringing your recent experience to our attention. We appreciate your feedback and sincerely apologize for the inconveniences you encountered during your stay at our hotel.We understand the importance of essential amenities such as a functioning ice machine and the overall cleanliness and comfort of the room. It is disappointing to hear that we fell short of meeting your expectations in these aspects, and we want to assure you that your concerns are being addressed with the utmost urgency.Our maintenance team has been notified about the issue with the ice machine, and they are working diligently to resolve it promptly. Additionally, we will be conducting a thorough inspection of the rooms to address any lingering odors and ensure a more pleasant environment for our guests.Regarding the absence of coffee, we understand the importance of providing the amenities we advertise. We are reviewing our procedures to ensure that our guests consistently receive the services and facilities they expect from our hotel. Rest assured, your comments will be shared with our team as we strive to make immediate improvements.We sincerely apologize for any inconvenience caused, and we would appreciate the opportunity to make amends. If your travels bring you back to our area, we would be honored to have another chance to provide you with the superior experience we aim to deliver.Sincerely,Hotel Management