Room amenity

Reviews of Best Western Plus Executive Residency Baytown

3 out of 5
Best Western Plus Executive Residency Baytown
4602 East Freeway, Baytown, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 473 out of 754 reviews" "
Rating 8 - Good. 172 out of 754 reviews" "
Rating 6 - Okay. 50 out of 754 reviews" "
Rating 4 - Poor. 24 out of 754 reviews" "
Rating 2 - Terrible. 35 out of 754 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nohemi

Stayed 2 nights in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Andres

Stayed 2 nights in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Esmeralda

Stayed 1 night in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
Betty at the desk was pleasant. Hotel is welcoming and smelled good. Neat and nicely arranged. The room has visible upgrades and comfy beds. Tub and shower were dated and a little messy, but overall a good room.
Stayed 1 night in Oct 2022
Response from Sophia CSR on 5 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.

2/10 Terrible

Beacon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022
Response from Sophia CSR on 5 Oct 2022
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Sophia CSR on 28 Sept 2022
Hi Melissa,We are happy to see this excellent 10-star rating. This will surely motivate us to raise the service benchmark. Thanks for your generosity and for being our preferred guest. We expect many more opportunities to host you.

10/10 Excellent

Willie

Liked: Room comfort
Stayed 1 night in Sep 2022
Response from Sophia CSR on 27 Sept 2022
Dear Guest,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2022
Response from Sophia CSR on 12 Oct 2022
Hi Christopher,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

Derek

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The service and stay was great. The only issue we had was the room had a weird faint smell, though it could of be the cleaning supplies that are used. It went away after the first day. Other than that, we had a good stay and will stay again if need be.
Stayed 3 nights in Sep 2022
Response from Sophia CSR on 22 Sept 2022
Hi Derek,Your comments are important to us as we continuously seek ways to improve the guest experience in our hotel. We would like to express our apologies for the unpleasant smell and wish we had known during your stay so that we could have taken action to remedy this issue. We will address the maintenance task right away to benefit our future guests, which hopefully will include you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Sophia CSR on 20 Sept 2022
Dear Guest,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The TV Didn't work so they moved us to another room. Didn't expect that. Room was comfortable.
Stayed 1 night in Sep 2022
Response from Sophia CSR on 15 Sept 2022
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Brady

Stayed 1 night in Aug 2022
Response from Sophia CSR on 14 Sept 2022
Hi Brady,We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.

10/10 Excellent

Joyce

Stayed 1 night in Sep 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The consistency of cleanliness is awesome. Thank you.
Stayed 1 night in Sep 2022
Response from Sophia CSR on 5 Sept 2022
Dear Guest,Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
wonderful stay, easy check in, delightful staff, friendly & very helpful , room was immaculate, bed was so comfy ! grounds were clean, safe, and absolutely no noise. great ac in room ! we look forward to visiting this hotel again !
Stayed 1 night in Aug 2022
Response from Sophia CSR on 2 Sept 2022
Hello Barbara,We appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
Absolutely love this hotel…staff, cleanliness. I stayed here numerous times…
Stayed 3 nights in Aug 2022
Response from Sophia CSR on 1 Sept 2022
Dear Guest,It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during your future stays with us.

10/10 Excellent

Ivett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 26 Aug 2022
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Barry

Stayed 1 night in Aug 2022
Response from Sophia CSR on 26 Aug 2022
Hello Barry,Thank you so much for the wonderful 10-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for the front desk. We weren't asked what level we would like when I came back to get a cart not even a min later I was hearing front desk offering the next person in line what level they won't like and what amenities were in each level. I'd like for everyone to be treated equally. Very important to communicate this to your staff
Stayed 1 night in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Hello Chris,We very much appreciate and value your feedback and will share it with our team. We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Theresa

Stayed 2 nights in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Hello Theresa,Thank you for the wonderful rating and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

8/10 Good

Roberta A

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 21 Aug 2022
Hello Roberta A,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Good

Bruce

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and the bed was excellent. However the door to the room needs repair and has to be slammed to close it (very noisy). Also the shower head needs to be replaced. It barely sprays and doesn’t adjust to different spray patterns. I also noticed that many of the floor tiles in the elevator were broken and loose.
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 8 Aug 2022
Dear Guest, Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

Kerrionna, Baytown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that the refrigerator or air didn’t work well
Stayed 2 nights in Jul 2022
Response from Sophia CSR on 2 Aug 2022
Dear Guest, We regret that you had an unpleasant experience at our property. Please accept our apology for the issues you encountered. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Ricardo

Stayed 1 night in Jul 2022
Response from Sophia CSR on 2 Aug 2022
Dear Guest, It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 10-star experience.

10/10 Excellent

Lindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bit of a musty odor, but the hotel was fabulous all the way around. Great breakfast!
Stayed 1 night in Jul 2022
Response from Sophia CSR on 24 Jul 2022
Hello Lindy, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

J

Stayed 1 night in Jul 2022
Response from Sophia CSR on 25 Jul 2022
Dear Guest, We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.

10/10 Excellent

Bradley

Stayed 1 night in Jul 2022
Response from Sophia CSR on 21 Jul 2022
Dear Guest, It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Vicky

Stayed 3 nights in Jul 2022
Response from Sophia CSR on 21 Jul 2022
Hello Vicky, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Magda

Stayed 1 night in Jul 2022
Response from Sophia CSR on 20 Jul 2022
Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Anthony

Stayed 1 night in Jul 2022

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay. Breakfast sux
Stayed 1 night in Jul 2022
Response from Sophia CSR on 17 Jul 2022
Hello Shannon, Our team is glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place. Very nice and attentive staff
Stayed 2 nights in Jul 2022
Response from Sophia CSR on 8 Jul 2022
Hello Bernard, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

ryoichi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is generous.
Stayed 1 night in Jun 2022
Response from Sophia CSR on 30 Jun 2022
Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Dear Guest, Thank you for staying with us. We are glad you had a nice stay and appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Aronda

Stayed 1 night in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Hi Aronda, It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 10-star experience

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Dear Guest, Our team is delighted to provide you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

10/10 Excellent

Micheal

Stayed 1 night in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Hi Michael, We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.

4/10 Poor

DELISA

Stayed 1 night in Jun 2022
Response from Sophia CSR on 21 Jun 2022
Dear Guest, Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

10/10 Excellent

Sabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 5 nights in Jun 2022
Response from Sophia CSR on 17 Jun 2022
Hi Sabina, Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! We cannot wait to see you again!

6/10 Okay

William

Stayed 1 night in Jun 2022
Response from Sophia CSR on 14 Jun 2022
Hi William, We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. There was one issue with the room, but it was resolved immediately.
Stayed 3 nights in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Jennnifer, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Martin

Stayed 4 nights in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Martin, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

10/10 Excellent

Sonya

Stayed 1 night in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Sonya, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Eli

Stayed 1 night in Jun 2022
Response from Sophia CSR on 6 Jun 2022
Dear Guest, We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Okay

Rachel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was so dusty and dirty.
Stayed 2 nights in May 2022
Response from Sophia CSR on 10 Jun 2022
Hi Rachel, I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put an extra effort and inspect each area thoroughly.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Sophia CSR on 2 Jun 2022
Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doordash DOES deliver here! There's an entire kitchenette, including stove. Bed is amazing and clean. Bathrooms are also top notch. I will always book here.
Stayed 1 night in May 2022
Response from Sophia CSR on 13 Jun 2022
Hi Tiffany, Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Good

Satoshi Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
muy bien
En general muy bien, las camas son demasiadas altas y los niños no pueden subirse con facilidad. y rente dos habitaciones y una de ellas olía medio feo.
Stayed 5 nights in May 2022
Response from Sophia CSR on 13 Jun 2022
Dear Guest, Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Sophia CSR on 28 May 2022
Dear Guest, It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.