All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 473 out of 754 reviews" "
10 - Excellent
473
Rating 8 - Good. 172 out of 754 reviews" "
8 - Good
172
Rating 6 - Okay. 50 out of 754 reviews" "
6 - Okay
50
Rating 4 - Poor. 24 out of 754 reviews" "
4 - Poor
24
Rating 2 - Terrible. 35 out of 754 reviews" "
2 - Terrible
35
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Nohemi
31 Oct 2022
Nohemi
Stayed 2 nights in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
2/10 Terrible
Andres
9 Oct 2022
Andres
Stayed 2 nights in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
10/10 Excellent
Esmeralda
6 Oct 2022
Esmeralda
Stayed 1 night in Oct 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Betty at the desk was pleasant. Hotel is welcoming and smelled good. Neat and nicely arranged. The room has visible upgrades and comfy beds. Tub and shower were dated and a little messy, but overall a good room.
Verified traveller
Stayed 1 night in Oct 2022
Response from Sophia CSR on 5 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 10-star review! We hope to hear more from you on your next visit.
Dear Guest,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
Hi Melissa,We are happy to see this excellent 10-star rating. This will surely motivate us to raise the service benchmark. Thanks for your generosity and for being our preferred guest. We expect many more opportunities to host you.
10/10 Excellent
Willie
26 Sept 2022
Liked: Room comfort
Willie
Stayed 1 night in Sep 2022
Response from Sophia CSR on 27 Sept 2022
Dear Guest,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
10/10 Excellent
Christopher
23 Sept 2022
Christopher
Stayed 1 night in Sep 2022
Response from Sophia CSR on 12 Oct 2022
Hi Christopher,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
The service and stay was great. The only issue we had was the room had a weird faint smell, though it could of be the cleaning supplies that are used. It went away after the first day. Other than that, we had a good stay and will stay again if need be.
Derek
Stayed 3 nights in Sep 2022
Response from Sophia CSR on 22 Sept 2022
Hi Derek,Your comments are important to us as we continuously seek ways to improve the guest experience in our hotel. We would like to express our apologies for the unpleasant smell and wish we had known during your stay so that we could have taken action to remedy this issue. We will address the maintenance task right away to benefit our future guests, which hopefully will include you.
Dear Guest,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
The TV Didn't work so they moved us to another room. Didn't expect that. Room was comfortable.
Juan
Stayed 1 night in Sep 2022
Response from Sophia CSR on 15 Sept 2022
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
10/10 Excellent
Brady
12 Sept 2022
Brady
Stayed 1 night in Aug 2022
Response from Sophia CSR on 14 Sept 2022
Hi Brady,We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.
10/10 Excellent
Joyce
4 Sept 2022
Joyce
Stayed 1 night in Sep 2022
Response from Sophia CSR on 24 Jan 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
The consistency of cleanliness is awesome. Thank you.
Verified traveller
Stayed 1 night in Sep 2022
Response from Sophia CSR on 5 Sept 2022
Dear Guest,Thank you very much for your stay and the wow feedback. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon.
wonderful stay, easy check in, delightful staff, friendly & very helpful , room was immaculate, bed was so comfy ! grounds were clean, safe, and absolutely no noise. great ac in room ! we look forward to visiting this hotel again !
Barbara
Stayed 1 night in Aug 2022
Response from Sophia CSR on 2 Sept 2022
Hello Barbara,We appreciate your rating and review. Receiving an astonishing 10-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!
Absolutely love this hotel…staff, cleanliness. I stayed here numerous times…
Hope
Stayed 3 nights in Aug 2022
Response from Sophia CSR on 1 Sept 2022
Dear Guest,It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during your future stays with us.
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Barry
24 Aug 2022
Barry
Stayed 1 night in Aug 2022
Response from Sophia CSR on 26 Aug 2022
Hello Barry,Thank you so much for the wonderful 10-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!
Everything was great except for the front desk. We weren't asked what level we would like when I came back to get a cart not even a min later I was hearing front desk offering the next person in line what level they won't like and what amenities were in each level. I'd like for everyone to be treated equally. Very important to communicate this to your staff
Chris
Stayed 1 night in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Hello Chris,We very much appreciate and value your feedback and will share it with our team. We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
8/10 Good
Theresa
22 Aug 2022
Theresa
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 23 Aug 2022
Hello Theresa,Thank you for the wonderful rating and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
8/10 Good
Roberta A
Business traveller
19 Aug 2022
Liked: Cleanliness, staff & service, room comfort
Roberta A
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 21 Aug 2022
Hello Roberta A,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
8/10 Good
Bruce
Travelled with family
8 Aug 2022
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and the bed was excellent. However the door to the room needs repair and has to be slammed to close it (very noisy). Also the shower head needs to be replaced. It barely sprays and doesn’t adjust to different spray patterns. I also noticed that many of the floor tiles in the elevator were broken and loose.
Bruce
Stayed 2 nights in Aug 2022
Response from Sophia CSR on 8 Aug 2022
Dear Guest,
Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
I didn’t like that the refrigerator or air didn’t work well
Kerrionna
Stayed 2 nights in Jul 2022
Response from Sophia CSR on 2 Aug 2022
Dear Guest,
We regret that you had an unpleasant experience at our property. Please accept our apology for the issues you encountered. We will speak with our Maintenance team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
10/10 Excellent
Ricardo
1 Aug 2022
Ricardo
Stayed 1 night in Jul 2022
Response from Sophia CSR on 2 Aug 2022
Dear Guest,
It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 10-star experience.
There was a bit of a musty odor, but the hotel was fabulous all the way around. Great breakfast!
Lindy
Stayed 1 night in Jul 2022
Response from Sophia CSR on 24 Jul 2022
Hello Lindy,
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 Excellent
J
23 Jul 2022
J
Stayed 1 night in Jul 2022
Response from Sophia CSR on 25 Jul 2022
Dear Guest,
We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.
10/10 Excellent
Bradley
20 Jul 2022
Bradley
Stayed 1 night in Jul 2022
Response from Sophia CSR on 21 Jul 2022
Dear Guest,
It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Good
Vicky
19 Jul 2022
Vicky
Stayed 3 nights in Jul 2022
Response from Sophia CSR on 21 Jul 2022
Hello Vicky,
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!
10/10 Excellent
Magda
18 Jul 2022
Magda
Stayed 1 night in Jul 2022
Response from Sophia CSR on 20 Jul 2022
Dear Guest,
It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Hello Shannon,
Our team is glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Hello Bernard,
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Dear Guest,
It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Dear Guest,
Thank you for staying with us. We are glad you had a nice stay and appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Aronda
28 Jun 2022
Aronda
Stayed 1 night in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Hi Aronda,
It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 10-star experience
Dear Guest,
Our team is delighted to provide you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.
10/10 Excellent
Micheal
27 Jun 2022
Micheal
Stayed 1 night in Jun 2022
Response from Sophia CSR on 29 Jun 2022
Hi Michael,
We can't thank you enough for sharing your perfect ratings. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time, if you could please take a moment to leave a review we would greatly appreciate it.
4/10 Poor
DELISA
20 Jun 2022
DELISA
Stayed 1 night in Jun 2022
Response from Sophia CSR on 21 Jun 2022
Dear Guest,
Thank you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you had encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.
Hi Sabina,
Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! We cannot wait to see you again!
6/10 Okay
William
12 Jun 2022
William
Stayed 1 night in Jun 2022
Response from Sophia CSR on 14 Jun 2022
Hi William,
We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
The staff was friendly and helpful. There was one issue with the room, but it was resolved immediately.
Jennifer
Stayed 3 nights in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Jennnifer,
Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 Excellent
Martin
11 Jun 2022
Martin
Stayed 4 nights in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Martin,
We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.
10/10 Excellent
Sonya
9 Jun 2022
Sonya
Stayed 1 night in Jun 2022
Response from Sophia CSR on 13 Jun 2022
Hi Sonya,
It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
6/10 Okay
Juan
6 Jun 2022
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Juan
Stayed 1 night in Jun 2022
6/10 Okay
Eli
4 Jun 2022
Eli
Stayed 1 night in Jun 2022
Response from Sophia CSR on 6 Jun 2022
Dear Guest,
We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
Hi Rachel,
I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and starts working on it. Though we follow several procedures for cleanliness we will put an extra effort and inspect each area thoroughly.
Dear Guest,
It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Doordash DOES deliver here! There's an entire kitchenette, including stove. Bed is amazing and clean. Bathrooms are also top notch. I will always book here.
Tiffany
Stayed 1 night in May 2022
Response from Sophia CSR on 13 Jun 2022
Hi Tiffany,
Appreciate your rating and review. Receiving an astonishing 5-star rating and review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!
En general muy bien, las camas son demasiadas altas y los niños no pueden subirse con facilidad. y rente dos habitaciones y una de ellas olía medio feo.
Satoshi Eduardo
Stayed 5 nights in May 2022
Response from Sophia CSR on 13 Jun 2022
Dear Guest,
Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Dear Guest,
It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your ratings tell us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.