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Reviews of SureStay Hotel by Best Western Hollister

2.5 out of 5
SureStay Hotel by Best Western Hollister
660 San Felipe Rd, Hollister, CA

Reviews

7.6

Good

Rating 10 - Excellent. 203 out of 663 reviews" "
Rating 8 - Good. 245 out of 663 reviews" "
Rating 6 - Okay. 119 out of 663 reviews" "
Rating 4 - Poor. 64 out of 663 reviews" "
Rating 2 - Terrible. 32 out of 663 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Amando

Travelled with family
They don’t have a parking spot reserved for each room
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr 2024
Dear Amando, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from Front Desk on 3 Apr 2024
Dear Catherine, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

6/10 Okay

Motoko, Santa Clara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hand wash was out at the sink, and I requested to fix hand wash for second night. But when I returned my room, it was still out & I could not use.
Stayed 2 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Dear Motoko, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

8/10 Good

Jing, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Dear Jing, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Maya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very easy to access, right off of San Felipe Rd.
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Mar 2024
Dear Maya, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible. We had reservations for two nights and we left after one night !!
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Dear David, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

10/10 Excellent

jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and really clean rooms
Stayed 2 nights in Feb 2024
Response from Front Desk on 25 Feb 2024
Dear Jorge, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

6/10 Okay

stephanie

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Feb 2024
Dear Stephanie,Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Katherine R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan 2024
Dear Katherine, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Jennifer, Turlock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 9 Jan 2024
Dear Jennifer, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

4/10 Poor

Jackson

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My Poor rating is due entirely to the hotels retention of my $100 "room deposit" for almost one week. Staff promised that the deposit would be returned on the day I checked out.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan 2024
Dear Jackson, On the day of checkout, we do release the incidental old to your bank. It can take the banks up to 5 to 7 business days (not including weekends) for them to release the money back to you. Please keep in mind that banks can be delayed due to holidays.

10/10 Excellent

Marcos

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk on 6 Jan 2024
Dear Marcos, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Maika

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Jan 2024
Dear Maika, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 25 Dec 2023
Dear Nicholas, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Jose Luis

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Jan 2024
Dear Jose Luis, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Osvaldo

Travelled with family
They only need more more comfortable pillows
Stayed 1 night in Dec 2023
Response from Front Desk on 25 Dec 2023
Dear Osvaldo, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

FATIMA Consuelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 16 Dec 2023
Dear Fatima, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service
Stayed 1 night in Dec 2023
Response from Front Desk on 5 Dec 2023
Dear Osvaldo, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 25 Dec 2023
Dear Jeffrey, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Walter

Stayed 1 night in Nov 2023
Response from Front Desk on 16 Dec 2023
Dear Walter, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Margarita

Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
Dear Margarita, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quiet and pleasant, my only negative would be the beds were a little hard but i was able to sleep
Stayed 3 nights in Oct 2023
Response from Front Desk on 2 Nov 2023
Dear Jon, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Is nathing around
Stayed 1 night in Oct 2023
Response from Front Desk on 4 Nov 2023
Dear Jose, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Atsuyuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on 28 Oct 2023
Dear Atsuyuki, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

KALEENA, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean hotel in Hollister. I used Expedia points so it was cheaper.
Response from Front Desk Staff on 24 Oct 2023
Dear Kaleena,Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

2/10 Terrible

Robert

Stayed 1 night in Oct 2023
Response from Front Desk on 12 Nov 2023
Dear Erin, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 21 Oct 2023
Dear Christopher, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complant I had was the TV was not a smart TV. No live streaming
Stayed 13 nights in Oct 2023
Response from Front Desk on 17 Oct 2023
Dear Mike, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

4/10 Poor

Carl

Travelled with group
Disliked: Amenities
Although it was a lower cost option to the two other chain hotels in the area, I would not stay again. Probably because it was slightly less cost, it was filled with local labor workers. The parking was crowded and the people were loud late into the night and then very early in the am. The room was marginally clean and the tub was stained.
Stayed 1 night in Oct 2023
Response from Front Desk on 10 Oct 2023
Dear Carl, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

10/10 Excellent

Abundio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed and pillows were very comfortable.
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Dear Abundio, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Diana

friendly Nice small breakfast Would definitely stay again.
Stayed 1 night in Sep 2023
Response from Front Desk on 27 Sept 2023
Dear Diana, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was clean
Stayed 2 nights in Sep 2023
Response from Front Desk on 24 Sept 2023
Dear Andrew, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Vicki, Merced

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
For what we need this is the best priced property there. It is very quiet, it is an older motel, but is comfortable. It fit our needs for the 2 days we were there. Breakfast is nothing spectacular, but we managed. Usual items for a 'continental' type breakfast.
Stayed 2 nights in Sep 2023
Response from Front Desk on 18 Sept 2023
Dear Vicki, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Diann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk Staff on 7 Sept 2023
Dear Diann, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Teri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SureStay in Hollister is very welcoming' This is the second time I stayed there in the last 2 weeks. . And vary accommodating for motorcycles" I would definitely recommend!!
Stayed 1 night in Sep 2023
Response from Front Desk on 6 Sept 2023
Dear Teri, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept
Very well kept property. Outside of the town but still nice. Room was very clean but I did see some ants in our bathroom which I thought was odd.
Stayed 1 night in Aug 2023
Response from Front Desk on 22 Aug 2023
Dear Danielle, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Celia

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Front Desk on 23 Aug 2023
Dear Celia, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

4/10 Poor

Ana

Disliked: Cleanliness, staff & service
My boyfriend and I discovered feces in the bathroom shower tub. The staff was able to clean it however, management did not feel as though we deserve a discount or any other type of compensation for the inconvenience it caused. The fecal matter ruined our stay.
Stayed 1 night in Aug 2023
Response from Hotel Management on 20 Aug 2023
Dear Ana,We apologize for your experience during your stay. Just to let you know that it was not feces and also the hotel staff resolved the issue by replacing the shower curtain and cleaning the tub thoroughly to your satisfaction within 5 minutes of you notifying the front desk staff. There is no discount and/or compensation for the issue was handled quickly. Again our apologies for this.

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Staff & service
The cleaning staff were wonderful and friendly, but when I checked in, the Manager stated there was no category of PTSD for service dogs, basically calling me a liar. His ignorance and desire to lecture me ruined my stay. I'm a retired peace officer and do not need to lie. My dog's CA Service Dog License is clearly visible on his collar, but you can't fix stupid. 😒
Stayed 2 nights in Aug 2023
Response from Front Desk on 31 Aug 2023
Dear Sandra, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

8/10 Good

Sherrie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice stay
My overall visit was OK but I was mostly only there for sleeping. The beds, I think, could benefit from new mattresses. It would be nice to have two of the small bars of soap when there’s more than one person staying. The bathroom vanity would benefit from a little more detailed cleaning. The size of the refrigerator was very nice.
Stayed 3 nights in Aug 2023
Response from Front Desk on 8 Aug 2023
Dear Sherrie, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from Front Desk on 27 Aug 2023
Dear Lisa, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Maria, Rochester

Stayed 1 night in Jul 2023
Response from Front Desk on 22 Aug 2023
Dear Maria, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from Front Desk on 1 Aug 2023
Dear Patricia, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Athena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on 1 Aug 2023
Dear Athena, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Front Desk on 25 Jul 2023
Dear Gerardo, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front Desk Staff on 25 Jul 2023
Dear Alan, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything. Went for a wedding and have stayed at nice Best Westerns in past-this Sure Stay was a dump especially for $212 a night. I believe because there are only 3 hotels in this area for the wedding venue they take advantage of that and have these insane prices!! Upon arrival I was told the water would be off for awhile. It was 100 degrees, so I walked around the hotel and every vending machine on the property was Out of Order, so could not even purchase a water. Bathtub was really dirty, and got up in the middle if the night to use the restroom, turned the light on and 4 bugs scurried into the corners!!! So disturbing!! Really hampered the joy of the Family wedding for sure :( Wont be staying at Best Western's ever again!!!
Stayed 1 night in Jul 2023
Response from Front Desk on 18 Jul 2023
Dear Lori, We would like to apologies for not meeting your expectation. As mentioned before checking in, the water was going to be shut off for a while. Unfortunately, we do not own the vending machines. The owner of the machines was waiting for the parts to arrive, in order to fix them. We will mention to Housekeeping and Maintenance about the issue that you've mentioned above. Thank you for staying with us and completing our online survey.

4/10 Poor

Cynthia

Disliked: Cleanliness, property conditions & facilities
Old bathroom smelled dirty old tubs
Stayed 2 nights in Jul 2023
Response from Front Desk on 18 Jul 2023
Dear Cynthia, We would like to apologies for not meeting your expectation. Thank you for staying with us and completing our online survey.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms, friendly staff, light breakfast
Stayed 1 night in Jul 2023
Response from Front Desk on 17 Jul 2023
Dear Anthony, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!

6/10 Okay

Christopher

Stayed 1 night in Jul 2023
Response from Front Desk on 1 Aug 2023
Dear Christopher, Thank you for staying with us and for filling out our online survey, we appreciate your feedback!