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Reviews of Grand Mercure Yatsugatake Resort & Spa

4 out of 5
Grand Mercure Yatsugatake Resort & Spa
8240-1039 Nishiide, Oizumi-cho, Hokuto

Reviews

8.4

Very good

Rating 10 - Excellent. 70 out of 176 reviews" "
Rating 8 - Good. 71 out of 176 reviews" "
Rating 6 - Okay. 24 out of 176 reviews" "
Rating 4 - Poor. 9 out of 176 reviews" "
Rating 2 - Terrible. 2 out of 176 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great performance for the price
Excellent breakfast with so many choices. Nice onsen; maybe a little bit low temperature for me, but I am guessing many non-Japanese will like that.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
We enjoyed our night stay for relaxation and onsen. My kids (under 6) enjoyed the lobby room play area and the staff were courteous. The izayaka restaurant was a nice treat. Good food for a great price. We’ll be back :)
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
The hotel is nice and with nice view. The staff in their Japanese restaurant are so caring and considerate. I like this hotel and may book here again is I visit the surrounding area again.
Stayed 4 nights in Jan 2020

8/10 Good

Mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We a nice and pleasant stay. Thank you.
Stayed 1 night in Dec 2019

10/10 Excellent

Janet, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a large resort area for Japanese families. Beautiful and large onsen with nice outside rock area. We were the only Caucasian’s.
Stayed 1 night in Jul 2018

8/10 Good

Monskies, Sydney

Liked: Cleanliness, staff & service
A very kids-friendly hotel
The traditional Japanese room is great for families with small children. The onsen and play areas are just what tired parents need. Very happy with our stay.
Stayed 1 night in Apr 2018

8/10 Good

Shaun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good and bad.
As rated, clean and great service. However very old hotel, and beds are very hard. Bathrooms very small, and overall dated hotel. Caters to large tour buses. Overpriced buffet, amazing local restaurants, best I've had in years. Just need to walk 10-15 mins. Onsen was great but no tattoos!! FYI. My Fuji is amazing if you can see it, and the observatory is good as well. Try picnic bus to rock restaurant, and sunshine meadows. Be sure to catch the early bus, very limited hours.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no frills get away
it was pleasant although a little out of the way, surprised to see quite a number of tourist groups staying over. Breakfast and dinner was decent, it could be better. the room was large compared to most hotels.
Stayed 1 night in Jun 2017

10/10 Excellent

Kumiko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and big room. Excellent facilities and lobby. Friendly staff and very nice to have welcome drink．
Stayed 2 nights in May 2024

10/10 Excellent

??

Liked: Property conditions & facilities
ラウンジはお酒お菓子つまみ飲み食べ放題、朝夕のビュッフェもお酒飲み放題でメニュー豊富、地下には子供の遊び場があって申し分無いほど満喫しました。 強いて言えば露天風呂に虫が入ってて汚かったのと、廊下の声は部屋に丸聞こえでした。
Stayed 1 night in May 2024

10/10 Excellent

Yoshifumi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
屋上からの景観はサイコー、富士山、南アルプス、八ヶ岳の山々の眺望は芸術的。 星座のセミナーやウェルカムラウンジなど館内のおもてなし企画が良かった。また朝食は品揃えが多く、料理の一つ一つ手抜きがなく高い品質だったので驚いた。今までホテル朝食の中で自分ではNo1だと思う。
Stayed 1 night in May 2024

8/10 Good

???

Travelled with family
事前にカード決済していたにも関わらず、チェックアウトの時に普通に請求さた。清算が終わっている事を伝えても調べるのに長らく待たされた。時間がかかっていたので、携帯の決済画面を見せ、ようやく納得してもらい「では入湯税だけですね」と普通に言われた。待たされた事、疑われた事への謝罪の言葉も無かった。良いホテルなのに残念でした。
Stayed 1 night in Apr 2024

8/10 Good

Mari

Stayed 1 night in Apr 2024

10/10 Excellent

Takao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ラウンジ、レストランのお酒類が、ちゃんと美味しいお酒だったので、非常によかった。朝に展望ラウンジで見た富士山、八ヶ岳が最高だった。
Stayed 1 night in Apr 2024

10/10 Excellent

Yutaka

Business traveller
清潔。 メルキュールならではの雰囲気がいい。 それに温泉。 食事が予想以上によかったです。
Stayed 1 night in Apr 2024

10/10 Excellent

Kazunori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

atsuko

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

yasuo

Stayed 1 night in Apr 2024

6/10 Okay

誠二

Stayed 1 night in Jan 2024

10/10 Excellent

リョウスケ

Stayed 1 night in Jan 2024

8/10 Good

???

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Tov

Stayed 1 night in Nov 2023

8/10 Good

OSAMI

Stayed 1 night in Nov 2023

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Yusuke

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

YOJI

Stayed 1 night in Nov 2023

6/10 Okay

まい

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Nobumasa

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
星が綺麗⭐️
お風呂も最高でした。 朝食3000円くらいしますが…品揃えなどたくさんあって美味しかったです。 夜は晴れていれば天体望遠鏡で星が見れます。 星が綺麗で一番感動しました。 お部屋も広くて綺麗でした。
Stayed 1 night in Nov 2023

8/10 Good

たかし

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Atsushi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足でしたが
チェックインがスムーズで、子どもにとって過ごしやすい環境だった ただしウェルカムドリンクスペースが満席で座れなかったのが残念
Stayed 1 night in Oct 2023

10/10 Excellent

Mieko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

miyuki

Stayed 1 night in Oct 2023

6/10 Okay

kaoru

Stayed 1 night in Sep 2023

8/10 Good

けいこ

Stayed 1 night in Sep 2023

6/10 Okay

Yasuhiro

Stayed 3 nights in Sep 2023

8/10 Good

Mai

Stayed 2 nights in Sep 2023

10/10 Excellent

YUKIHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいて最高のコストパフォーマンスです。
Stayed 1 night in Sep 2023

10/10 Excellent

hidetoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ー
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良いけど…
温泉も室内もホテルマンの一人一人がとても良かったのですが、夜、予定していたレストランがもう既に閉鎖されていて、一つしかなく、しかもビュッフェの予約制で7〜8000円と聞いて夜は売店でカップラーメンとかしかなく、たまたま持っていた🍔で過ごしましたが、ちょっと残念です。 特にレストランが閉鎖されていることも書いておらず、そこは不親切かなぁ〜 朝食もビュッフェ。とても素材も良く美味しかったのですが、これもまた1人3,000円ちょっとでお高めでした。 あと、とても良い風景のお部屋だったのですが、窓の外側が1箇所とても汚れていて残念でした。特にアンケートも置いていないのはどうなのでしょうか⁈
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
たかがビュッフェで朝夕7000円と言う値付けはホテルの格付けからして高過ぎると思います。また他に夕食も選択肢がないのも非常に嫌な感じがします。以前は風林火山があったので今回も楽しみにして参りましたが、クローズされており魅力がなくなりました。
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
夏の思い出
◆お風呂に化粧落としが無くてコットンも無くて残念でした。コロナだから仕方がないのかな？ お部屋にはコットンの入ったパックが1つありましたが もう少し多くほしかったです。 ◆朝食会場はかなり込み合っていましたが 除菌に関しては徹底していました。 ◆ほうとうは美味しかったです。 ◆天体望遠鏡があるのが素敵でした。 あいにく曇りで観測はできなかったのですが お星さまのお話をしてくださいました。 ◆屋上からの景色が最高でした。
Stayed 1 night in Aug 2021

10/10 Excellent

Kumi

Stayed 1 night in Aug 2021