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Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
309 N Marland Boulevard, Hobbs, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 224 reviews" "
Rating 8 - Good. 80 out of 224 reviews" "
Rating 6 - Okay. 16 out of 224 reviews" "
Rating 4 - Poor. 12 out of 224 reviews" "
Rating 2 - Terrible. 16 out of 224 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old facility, but clean and quiet.
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Alina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large room!! Good breakfast, will stay again.
Stayed 1 night in Mar 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service
Disliked: Amenities
No comments
Stayed 2 nights in Feb 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice day. The beds were wonderful the TV and all the amenities worked well stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turbine job
Nice place to stay just don’t mess up and leave your truck unlocked you won’t have anything in it I thought I locked it but I didn’t They looked at the camera video but couldn’t tell who it was they were helpful as they could be I would stay here again it quiet and clean and breakfast was good too
Stayed 6 nights in Jan 2024

2/10 Terrible

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was already occupied
Stayed 1 night in Jan 2024

10/10 Excellent

Kay C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
The Best Western in Hobbs was clean, comfortable, and the staff was courteous.
Stayed 1 night in Dec 2023

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here
Clean, quiet, and great breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was excellent. Great bed. 1 problem that i told front desk about was : I had a Non smoking room Other guest stood outside my room smoking and the smoke was sucked into my room by air condition.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Great stay
The room was fine, clean with plenty of room. I really appreciate the info the desk clerk gave me about local eats, Maria Bonita is a great family style restaurant, though if you want to find it, there is no sign right now, there is construction because they are expanding. It is a little difficult to find.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Joseph

Stayed 15 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the rough…
I don’t like hotels that the room door opens to the outside. Didn’t notice this when I made the reservation. Furious with myself when I pulled up. Oh well… it’s bought. Evening staff was more than courteous and helpful. Room was clean and comfortable. I would stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Stayed 1 night in Aug 2023

2/10 Terrible

Peggy

Travelled with family
Disliked: Staff & service
The many people in the room next door were noisy upon check-in and continued to be noisy after midnight. Complainted to front desk, noise subsidized for 10 minutes then restarted. Again called the front desk and was told "you don't know what's going on in the room next door" ( like i really cared). I was offered another room and instead just packed up and left...this was at 1:30 am
Stayed 1 night in Aug 2023
Response from RK on 5 Sept 2023
Dear GuesT,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Rodney

Stayed 1 night in Aug 2023
Response from Khia on 22 Aug 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy
Run down. Misleading from the ad
Stayed 1 night in Aug 2023
Response from rk on 5 Sept 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Sarah

Business traveller
Not the best location for a women to be staying at by herself. Does not seem like a safe location. Despite the inviting pictures online.
Stayed 1 night in Aug 2023
Response from Bianca on 16 Aug 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Shower tub was pluged water drain very slow U
Stayed 1 night in Aug 2023

6/10 Okay

Donald

Travelled with family
Liked: Cleanliness
The property needs to be updated.
Stayed 1 night in Aug 2023
Response from RK on 5 Sept 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 575-397-7171.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Bill

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rk on 5 Sept 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 575-397-7171.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Nelda

Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
clean, quiet, staff, breakfast.
Stayed 1 night in Jul 2023

6/10 Okay

Marilyn

Loud drum music at 4:30! Shower not senior friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Stayed 1 night in Jul 2023

6/10 Okay

Greg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was NOT impressed at all. The room was fine, though the carpet was dated and looked worn. The bedding and pillows were comfortable. The TV with DirecTV was a nice touch, though the TV could have been bigger. The toilet was not clean. The bathroom was fine. I appreciated the granite counter for makeup, teeth, and hair. The room was very noisy and we could hear the room next door talking loudly. It was not relaxing or restful at all. We were looking forward to the breakfast. We were told it was available until 9 am. We arrived around 8:25. I went first to the waffles. I had asked about them at check-in and was assured they would have the make your own waffles. Well, they were completely out of batter. So, I decided to make a yogurt parfait, as I love yogurt. Guess what?? They were out of yogurt too. They had dry cereal and breads for the toaster, plus a few hot things in the heated dish. I settled for a bagel and a package of cream cheese. Not exactly the buffet of homemade waffles, yogurt parfaits, fresh fruits and breakfast meats I was expecting. Since we were checking out, we asked about a bathroom in the lobby and were told there wasn’t one. Overall, I do NOT recommend this Best Western. I have stayed in lovely Best Westerns, such as the one in Seminole, Texas, or even outstanding ones like the one in Graham, Texas. Those properties were clean, modern, updated, and current in decor. Their breakfast buffets were monitored and properly stocked.
Stayed 1 night in Jun 2023

4/10 Poor

James

Travelled with partner
Disliked: Property conditions & facilities
The room had a coffee maker and coffee but no place to plug it in, same for the iron. No racks to hang towels or soap dish in shower, had to keep putting soap on the floor. I think Best Western should be ashamed to have their name associated with this property, especially calling it an Executive Inn!
Stayed 1 night in Jun 2023
Response from Bianca on 15 Jun 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd stay here again.
There was an odor to the room when we arrived, late afternoon, musty or maybe like dog pee. Not awful, but there. There was a lot of light coming around the door at night, between the door and the door jam. Those 2 things were the detractors, other than those, the bed was comfortable, and we enjoyed our stay. Early check out -- 7:30-ish. The folks at the front desk were friendly and polite, breakfast was good, plenty of options. We felt welcome. Definite 8 of 10. The price was right. It'd be a better value if the 2 things mentioned here were addressed.
Stayed 1 night in May 2023

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Bianca on 14 Jun 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

THOMAS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the breakfast Not enough light in room. Need more lamps.
Stayed 3 nights in May 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very nice. It was well stocked, clean, and early. The lady takes pride in her work, and it shows. My special requests have always been taken care of during our several visits. The room was clean and the water was hot.
Stayed 3 nights in Apr 2023

8/10 Good

Mildred

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. No trash or full trash cans. Rooms are away from main road with no through traffic. Parking is in front off rooms so walking is kept to a minimum. Ask for a room on the ground floor and the management will accommodate you. There is plenty of hot water in the room and the tub drain works. The free breakfast was good clean, and well stocked.
Stayed 5 nights in Apr 2023

10/10 Excellent

chance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was really impressed that the room was cleaned EVERY day!!
Stayed 10 nights in Mar 2023

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms -- good staff-- good breakfast--all good
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cassidy was so great! I got in super late headed to a tattoo convention. She was friendly and made my check in easy.
Stayed 1 night in Mar 2023

6/10 Okay

Samuel

Travelled with family
Disliked: Staff & service
First issued room under renovations and when I informed the front desk clerk she did not believe me and asked a repairman if this was true. He told her it was under repair. She then issued me another room.
Stayed 1 night in Jan 2023

6/10 Okay

Marcelino

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Property was clean but we were placed in the first floor and the second floor was very noisy talked to GSR nev er took care of it. Partying till240am
Stayed 2 nights in Jan 2023

4/10 Poor

Fred

Liked: Cleanliness
Disliked: Property conditions & facilities
Personal hygiene was impossible, tub/shower diverter valve was non existent, also no drain plug. Stayed 3 nights, no repair ......
Stayed 3 nights in Jan 2023
Response from best western on 28 Jan 2023
Dear Lisa Banister,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,rkgmBest Western Executive Inn

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Room was clean and all lights and appliances worked which isn't the case in most cheaper hotels. Enjoyed the stay and will be back.
Stayed 1 night in Jan 2023