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Reviews of The Luxe Hotel

3 out of 5
The Luxe Hotel
261 - 265 Le Thanh Ton Street, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

8.2

Very good

Rating 10 - Excellent. 106 out of 311 reviews" "
Rating 8 - Good. 142 out of 311 reviews" "
Rating 6 - Okay. 44 out of 311 reviews" "
Rating 4 - Poor. 12 out of 311 reviews" "
Rating 2 - Terrible. 7 out of 311 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sonja, La Crescenta

Liked: Staff & service
Rooms are clean and decent but noisy, the windows are not completely sealed and no matter what floor your room is you will hear street noise unless you take room without window. in a premier room ( higher price) there is no place for luggage's you have to leave them on the floor and jump over it because rooms are very small, breakfast I would rate 2 out of 5.
Stayed 7 nights in Apr 2024
Response from Mr. Harry, Le - Hotel Manager on 5 May 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Thuy-An

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, value for money close to market
Stayed 2 nights in Apr 2024
Response from Mr. Harry, Le - Hotel Manager on 3 May 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

4/10 Poor

Dung Hung

Travelled with family
Room is too small. The sink locates next to the bed.
Stayed 6 nights in Mar 2024
Response from Mr. Harry, Le - Hotel Manager on 12 Mar 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Tom

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mr. Harry, Le - Hotel Manager on 12 Mar 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

6/10 Okay

Andy

Stayed 4 nights in Jan 2024
Response from Mr. Harry, Le - Hotel Manager on 7 Feb 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Poh Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2024
Response from Mr. Harry, Le - Hotel Manager on 20 Jan 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Jackson

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2023
Response from Mr. Harry, Le - Hotel Manager on 7 Feb 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff
Stayed 1 night in Dec 2023
Response from Mr. Harry, Le - Hotel Manager on 27 Dec 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Chien wah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mr. Harry, Le - Hotel Manager on 13 Dec 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Poh Lee

Stayed 3 nights in Dec 2023
Response from Mr. Harry, Le - Hotel Manager on 20 Jan 2024
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Wei-Chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building needs some renovation since it’s outdated. My rain shower head wasn’t working. Some painting needs touch up.
Stayed 2 nights in Nov 2023
Response from Mr. Harry, Le - Hotel Manager on 6 Dec 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, Thankyou
Stayed 3 nights in Aug 2023
Response from Mr. Harry, Le - Hotel Manager on 2 Sept 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Ohira

Liked: Staff & service
quite good
Stayed 1 night in Aug 2023
Response from Mr. Harry, Le - Hotel Manager on 2 Sept 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Nice rooms and location. Friendly staff. Only complaint is that we were charged for the price of a towel when the towel was soiled with very small amounts of blood from shaving. This was strange as shouldn’t all towels be washed and bleached anyways?
Stayed 4 nights in Aug 2023
Response from Mr. Harry, Le - Hotel Manager on 20 Aug 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Jahna

Travelled with family, Travelled with family and small children
Liked: Amenities
Hotel was easy to find, convenient, clean, and a great value. We would stay here again.
Stayed 3 nights in Jul 2023
Response from Mr. Harry, Le - Hotel Manager on 3 Aug 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Poh Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Clean Hotel. Can be a bit noisy sometime. Overall is good.
Stayed 2 nights in Jul 2023
Response from Mr. Harry, Le - Hotel Manager on 14 Jul 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Poh Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is helpful.
Stayed 1 night in Jul 2023
Response from Mr. Harry, Le - Hotel Manager on 10 Jul 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Poh Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Stayed 2 nights in May 2023
Response from Mr. Harry, Le - Hotel Manager on 1 Jun 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located comfortable hotel. The staff in every area of this hotel provided great service. The breakfast buffet was always very good with a rotation of daily offerings. And, the price provided excellent value. When I return to Ho Chi Minh City I will stay here again.
Stayed 5 nights in May 2023
Response from Mr. Harry, Le - Hotel Manager on 26 May 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Huu

Stayed 3 nights in May 2023
Response from Mr. Harry, Le - Hotel Manager on 16 Jun 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Chua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to choose to stay
Nice place and easy to walk around the area
Stayed 3 nights in Apr 2023
Response from Mr. Harry, Le - Hotel Manager on 3 May 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Kham

Stayed 2 nights in Apr 2023
Response from Mr. Harry, Le - Hotel Manager on 27 Apr 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Kham

Stayed 2 nights in Apr 2023
Response from Mr. Harry, Le - Hotel Manager on 26 Apr 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Mr. Harry, Le - Hotel Manager on 11 May 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Kimlong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, exceptional front desk service, Nice staffs, Very good location near Ben Thanh Market. Recommend this hotel.
Stayed 3 nights in Apr 2023
Response from Mr. Harry, Le - Hotel Manager on 17 Apr 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Suppharoek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sleep well hotel but found some crack at the wall. Overall is good. Staff very very kind and helpful.
Stayed 1 night in Mar 2023
Response from Mr. Harry, Le - Hotel Manager on 4 Apr 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Samlei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mr. Harry, Le - Hotel Manager on 31 Mar 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

6/10 Okay

Chan hwee Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Need to improvise tray or anything to hold bath shower n shampoos in shower rm
Stayed 2 nights in Mar 2023
Response from Harry Le on 23 Mar 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient to Saigon Centre and walkable to Betexico . Surrounding can easy going to Bui Bien for chilling .
Stayed 4 nights in Mar 2023
Response from Mr. Harry, Le - Hotel Manager on 17 Mar 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Jeannine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers service was superb Everyone is super attentive and friendly
Stayed 8 nights in Feb 2023
Response from Mr. Harry, Le - Hotel Manager on 3 Mar 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price with friendly helpful staffs
Stayed 3 nights in Jan 2023
Response from Mr. Harry, Le - Hotel Manager on 16 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

6/10 Okay

Tu

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It is ok
Response from Mr. Harry, Le - Hotel Manager on 10 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Ty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Response from Harry Le on 6 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Suvian

Travelled with family
Liked: Cleanliness, staff & service
Good: Hotel staff were helpful. Room rate is reasonable. Bad: Sound proofing of room was bad. Can hear people talking on the phone and playing games in their room in the middle of the nights. Room and lobby has a stench. Water pressure from shower head is not strong. Breakfast was limited. Not much of good eateries near the hotel. However, can take Grab easily to all the malls. Will be good if hotel can provide two room key cards.
Stayed 1 night in Dec 2022
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Carl

Liked: Staff & service, amenities, property conditions & facilities
Response from Mr. Harry, Le - Hotel Manager on 8 Nov 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We are looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay and enjoy your trip to Sgn. Close proximity to central market and shopping area. Attentive staff, especially Mr. Hung who is always outside attending to your transportation needs and to make sure that you're safe getting in and out of your ride. Hotel provides great breakfast as well. Will return for future stay.
Response from Mr. Harry, Le - Hotel Manager on 9 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

dereck, Anaheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Response from Mr. Harry, Le - Hotel Manager on 7 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests. We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Mr. Harry, Le - Hotel Manager on 7 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests. We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice clean, modern and nice designed rooms
Stayed 1 night in Jun 2022
Response from Mr. Harry, Le - Hotel Manager on 23 Jul 2022
Dear Our Valued Guest, Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests. We’re looking forward to seeing you at the hotel in the near future. Best regards,

6/10 Okay

Andy

Good
Stayed 1 night in May 2022
Response from Mr. Harry, Le - Hotel Manager on 23 Jul 2022
Dear Our Valued Guest, Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests. We’re looking forward to seeing you at the hotel in the near future. Best regards,

6/10 Okay

Andy

Friendly
Stayed 1 night in May 2022
Response from Mr. Harry, Le - Hotel Manager on 23 Jul 2022
Dear Our Valued Guest, Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests. We’re looking forward to seeing you at the hotel in the near future. Best regards,

10/10 Excellent

Alex, San Jose, CA USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staffs are very friendly. I definitely will stay at this hotel again on my next trip to Viet Nam
Stayed 2 nights in Oct 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Gwen, Portland, Oregon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and helpful. Everyone was very friendly. Great location. Loved the gentleman out in front who would greet us every day, help with making sure we were getting the right taxi, telling us to be safe if we were walking. Breakfasts were excellent.
Stayed 5 nights in Oct 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
I arrived early and was able to check in. I booked a room with a window with 2 twin beds. They only had a window room with two double beds which was provided at no extra cost. The room was on the back side of the hotel with view of construction, but less street noise. The staff were very friendly and accommodating.
Stayed 3 nights in Aug 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Khoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Convenient and had alot of food stall around the hotel area. Safe to stayed. Breakfast is good.
Stayed 3 nights in Aug 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

2/10 Terrible

Nick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location, disappointing service
Was disappointed to have such a bad stay with all the good reviews this place has gotten in the past. First night..woken at 6am by cleaning staff outside my door having an argument screaming at one another.. asked them to be quiet they ignored me! I called reception who eventually got them to calm down. Had to wait four hours for clean towels to be left in my room. 2nd night was woken by the guy next door snoring.. I know that's the not the hotels fault but man the walls must be super thin because it was like he was in the same room as me!! Upon checkout I was informed that I had taken a travel adapter from the room.. which I hadn't.. I bring my own.. nevertheless they seemed to take a liking to my adapter and said it was theirs and took it out of my hands while I showed it to reception.. boss said it was theirs and they would charge me double if I caused any trouble. I'd say this hotel would be reasonable if they charged a third less.. the room was comfortable etc.. apart from only 2 mins of hot water in the show before it goes stone cold. Great location and the place was pretty clean. Shame about the terrible customer service. Wouldn't recommend this place.
Stayed 2 nights in Aug 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Mr. Harry, Le - Hotel Manager on 31 Dec 2022
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us. We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

btren2009

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
room big,easy find,cheap ,near by the.《ben than market》
Stayed 2 nights in Jul 2019
Response from Mr. Harry, Le - Hotel Manager on 1 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us.We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

8/10 Good

Choon Hean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Mr. Harry, Le - Hotel Manager on 1 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us.We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,

10/10 Excellent

trang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, easy access to cho Ben Thanh
Awesome Clean Close to the locations Good servixe
Stayed 1 night in Jun 2019
Response from Mr. Harry, Le - Hotel Manager on 1 Jan 2023
Dear Our Valued Guest,Warmest greetings from The Luxe Hotel, we’d like to say thank you for your stay with us.We are committed to bringing the best service to guests. Your feedback is very useful and meaningful. We would try our best to improve the quality and the satisfaction of guests.We’re looking forward to seeing you at the hotel in the near future.Best regards,