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Reviews of Thanh Long Tan Hotel

3 out of 5
Thanh Long Tan Hotel
23 Truong Dinh Street, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

5.8
Rating 10 - Excellent. 0 out of 56 reviews" "
Rating 8 - Good. 21 out of 56 reviews" "
Rating 6 - Okay. 18 out of 56 reviews" "
Rating 4 - Poor. 6 out of 56 reviews" "
Rating 2 - Terrible. 11 out of 56 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

LOL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found ants and cockroaches running around the room!
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
staff was very friendly ,and safe room side is good for 2 and a half star hotel .
Stayed 2 nights in Feb 2019
Response from Thao Hoang on 14 Mar 2019
Dear Guest, Thank you so much for choosing our hotel, and taking your time to write a review. We glad to hear that you enjoyed our comfortable accommodation and services. We would like to apologize for any inconvenience caused during your time staying with us and we will immediately share your valuable feedback to our team for improvement, which will help us a lot in providing our guests with a better experience. Once again, thank you for your review and we hope that you will give us an opportunity to welcome you to our hotel in the future. Yours sincerely, Customer Service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t get the room we booked and it stunk like cigarettes. We asked to change rooms but they were at maximum capacity. Hotel staff weren’t exactly helpful when we were stressed and tired trying to rectify
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation out of rules.
We are transferred to nearby hotel for the first day. The reason, the hotel full already.. wow ? We are paying for the room at the hotel, why its full for us. This is unfair. Until the 2nd day, we were calling back to the hotel, and we can compare the the star rating for the transits is totally below what we aspect and pay for. Very bad and frightening for the tourist with this situation.
Stayed 2 nights in Mar 2018

8/10 Good

Joo kek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location is a plus with a lot of shopping and restaurants.

2/10 Terrible

Mohd Hanafiah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i never stay there. they move us to the next hotel
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything ok but no wifi in the room i must go out from the room to get wifi coverage
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It's a simple and cheap place but I never had any worries about safety or the desk staff misunderstanding me. Breakfast was pretty minimalistic. It's about a block from Ben Tanh Market which is nice. It's also on a street that gets a bit less traffic.
Stayed 1 night in Nov 2017

2/10 Terrible

Dinh, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unprofessional service
We got to the hotel just after midnight to check in our reserved room from the hotel. The place was dark and closed. We finally manage to have the person in charge of the night shift to open the door only to know that there was no room for us. It seemed they had gave our room to someone else even we had let them know that we had the reservation through Expedia and paid for the room. We were standing on the street in downtown of Saigon, Vietnam at midnight with nowhere to go, no help from hotel staff. It was a long night after a long day of flying from US to Vietnam. We would never going there again. The services from the hotel were awful and unprofessional. Would not recommend to anyone this hotel.

6/10 Okay

Verified traveller

Horrible and dirty place!!!
I found very bad quality room ever, bad smell and bad staff who don't know how to speak in English! Better then this I would like to sleep in park or street :(( No any good facility and after I paid everything they saying no any good room available. Rooms not as shown in photos and not ready to refun. Finally got help from Expedia to get reloacate another better place, thanks to Expedia ;)

6/10 Okay

Juny hartini

2/10 Terrible

Jefferson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 night at Thanh Long Tan Hotel. I checked out the Hotel one hour after I checked in. Because my was very dirty. The sheets so dirty so many spot on the sheets. Wifi wasn't working. I was very disappointed. I didn't stay at this Hotel any night. I went to different Hotel.

6/10 Okay

Geoff

Liked: Staff & service
Great staff very helpful, good value, will stay again.

6/10 Okay

KL GOH , Kuala Lumpur

Strategic location for tourists
The strange thing about my room after checking in is to find the wash basin is located in the room beside the bed and not in the bathroom. Later I was informed only the bigger rooms has the wash basin located in the bathroom. Imagine the inconvenience of using the basin with a partner who might still be sleeping!Breakfast was nothing to shout about so don't expect much. Housekeeping staff was efficient and the room was kept very clean. Overall good value for money and great location hotel.

6/10 Okay

Tuyen

Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient hotel close to Ben Thanh market.
It was ok for us to stay here for one night since we only need the cheap room to crash. The room is super small, quite dirty and the fridge is stinky. Quite average with shower and toilet in same room, no safe, basin near the bed. To be fair, we paid only 30$ so what there to complain. It suit what we need, security guys is helpful with luggage and check in and out was easy

2/10 Terrible

Loo, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel breakfast very poor.next tips I would not stay in this stay again

2/10 Terrible

pisces

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad hotel
did not get the room I booked

4/10 Poor

Laura, NZ

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average at best
The overall cleanliness of this hotel was fine, and the location is excellent, right in the middle of everything. That's where it ends though... The Wifi on our floor wasn't working so we asked reception multiple times during our stay to reset the router on our floor, they never did it. In our room, the shower was either hot or boiling the first night, perfect the second night and then freezing the third night. Also the breakfast was terrible, apparently there was a hot menu to choose from too but we never saw any staff members to ask or get a menu from. We ended up going out for breakfast each day. So aside from the good location and clean rooms, I would suggest staying elsewhere.

8/10 Good

L, Ontario, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good value
Everything was fine until we expected to pay what our printed confirmation said was the airport shuttle fee. Staff argued the paperwork wasn't for their hotel but it was. After 10 minutes of arguing they finally gave us coupons for the return shuttle, only to have the taxi driver demand more when we got to the airport.

6/10 Okay

Yeo, Singapore

Liked: Cleanliness, room comfort
13.12.2015 - 15.12.2015
Stay at room 502. The room has a small walkway to the bed. I like that. It give a bit of privacy. But sadly the walkway light and 1 of the toilet lights are down. But I'm ok with that. Overall, I'm comfortable with the room layout. Oh... It doesn't come with complimentary bottle water. Drink from the fridge and get charged. The toiletries are not good. Come with shower and not with the shampoo for hair. And the smell aren't nice. So better buy from the convenient stalls. The last part, the breakfast aren't those buffet style. Its a-la-cal. You have 2 choice to choose. Either a English breakfast or a Asian food,that's all!! But the hotel location is very very good. Cafes and food stalls are easy to find. You won't be hungry.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A good location hotel
Very clean hotel and location is superb. We did put our shopping stuffs back to hotel and head back out since its only less than 5 minutes walk. Convienient as alit of taxi drivers knows where its located at.

8/10 Good

Lum, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good. Recommended
clean room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

moustafa

Liked: Cleanliness, staff & service
needed a night rest

8/10 Good

jerry, singapore

Liked: Room comfort
overall all good hotel for couples
Good location. Not for family or friends. Shower room can not be lock.

6/10 Okay

Sam, Singapore

Good location, near attractions
Room condition is average. Wifi not that strong. Intermittent lost connection. No good choices of breakfast. I stayed for 3 nights. Okay for couple of nights stay.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Would not recommend.
Good location close to market and main bus stop. Not very friendly front of house staff. Breakfast service was OK. Old no frills room.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

8/10 Good

simon b, fremantle aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for price
Nice staff. Clean room. Good location. Small but nice breakfast selection. No safe

8/10 Good

Cath, Brisbane, Australia

Liked: Cleanliness, room comfort
Good position and room very clean
Room was good and very clean. Having no window was a bit like being in a box. Front desk was helpful but breakfast was very limited in choices.

8/10 Good

Wayland, Southeast Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
park view more like slum roof view, fast maid
I stayed here for a few days. The advertised "park view" is not really a view of the park. You get a view of some slum's roof and the back of the new world hotel. In the distance you will see the AB tower and will here the music when the Chill Sky Bar starts up. They have an ethernet connection in the room if the wifi is not good enough. The housekeeping are ninjas. If I go out to get a quick bite to eat and put the sign up, When I come back 30 minutes later. My room has been cleaned. I don't even know how they see the sign. There's no camera on my door.

2/10 Terrible

jaehyoung, Seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
너무 실망스러운 호텔
한국에서 3성급 호텔 예상하고 갔는데 한국의 괜찮은 모텔보다 못합니다. 첨에 패밀리룸 창문 있는방 예약하고 갔는데 창문 없는 작은 방으로 안내 하고 가서 다시 얘기 했더니 방 바꿔주더라구요 그리고 욕조 물 잘 안내려가고 방에 에어컨도 심각하고 방 키도 1개 주는데 키 뽑으면 냉장고 전원부터 아예 전원 차단 모바일 기기 충전 하려면 방에 있어야 합니다. 방키 하나 더 달라고 했더니 단호하게 안된다는 직원!! 컨디션 최악의 다시는 안가면 되는 호텔 입니다.
Stayed 4 nights in Jul 2018
Response from Phoebe Tat-TRIIP Customer Service Executive on 20 Aug 2018
Dear Jaehyoung, Thank you so much for sharing your experience with us. We are also appreciated that you chose us as your accommodation during your time staying at Ho Chi Minh City. As we aim to provide our guests a quality service in a comfortable atmosphere, we are deeply apologize for what you have experienced from. Please be informed that your experiences surely is not our normal standards. We are truly sorry about the quality of our services and this has been brought up within our team for immediate solution. We also will discuss with our team to avoid similar situation in the future. Once again, thank you for your review and we hope that you will give us an opportunity to welcome you back to our hotel in the near future. Yours sincerely,

4/10 Poor

성견

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
만족합니다
장소 직원 청결 모두 만족합니다 나가서 투어예약할필요없이 로비에서 더 싸게 잡을수있어요 환전 픽업서비스도가능해요
Stayed 3 nights in Sep 2017

8/10 Good

SHIH-JUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

8/10 Good

Hennie

Liked: Cleanliness, staff & service
Eenvoudig, goed, vriendelijk hotel
Heel eenvoudig, maar echt net hotel in goede buurt voor zacht prijsje. Ontbijt hield niet over, maar Starbucks dicht in de buurt. Wifi was echt zeer goed.
Stayed 3 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JAE YEUL

편리하고 값싼 호텔
싼가격에 묵을수 있는 편리한 호텔

8/10 Good

Valto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sitä saa mistä maksaa.
Hieman välinpitämätön palvelu, aamiainen surkea. Toisaalta hinta oli myös halpa.

6/10 Okay

Edgar

Liked: Cleanliness
Disliked: Property conditions & facilities
Gute Lage für wenig Geld
Zimmer in Ordnung und sauber, Rezeption mal freundlich und kompetent, mal desinteressiert. Tourbuchung über Hotel einwandfrei. Servicepersonal beim Frühstück ohne Englischkenntnisse, Frühstück asiatisch.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

smily, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
異臭で眠れない部屋
当日は飛行機が遅れて少々遅めのチェックインでした。【２０時頃】 フロント係が部屋の準備をするからちょっと待ってくれと言われて２０分くらい待ちました。 予約の部屋がないのでUPグレードしたと言うので快く承諾しました。 9階のツインのへやで窓が開いてました。 暑いので開けておいたと言われたので納得しました。 エアコンもあるのにおかしいなと思いましたが食事に出かけるのでセーティボックスもないので防犯上不安だったので窓を閉めて出かけました。2時間後帰えってくると部屋の中が異臭で絶えられませんでした。窓を開けて少し収まりましたが一晩その部屋で過ごすのは不快でしかたありませんでした。 部屋番号も無かっし普段使ってない部屋だと思います。 もぉ2度と利用したくないです。

4/10 Poor

TSAI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
進住時,我提示護照和本訂房系統的確認函,但櫃檯以我的訂購號碼和他手邊紙本的登錄號碼不符,而不讓我順利進住.我跟他說他手上紙本登錄的名字就是我護照上的名字,他的登錄號碼與我的號碼不合,那不是我的問題,但還是無解.後來幸賴陪同我的當地親友以越南話跟他交涉,才得以進住.

4/10 Poor

JING WEI, Taiwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommend to stay
There is no free bottle water and sound insulation is terrible. It's no worthy of money.

4/10 Poor

mika

Disliked: Staff & service, property conditions & facilities, room comfort
お湯が出ない、Wi-Fi繋がらない
ホテルに着いた時のボーイの人の感じが悪く不快な思いをしました。 その後もホテルの従業員の方の雰囲気がよくありませんでした。 部屋は安さの割りには綺麗かもしれません。ただ、お湯が出ず、Wi-Fiも繋がりが悪かったです。タオルはなんか汚かったです。 安いのでこんなもんなのかと思いましたが、あまり気持ちの良いものではなく、お金払ってもっと良いところにしたらよかったと思いました。

6/10 Okay

Fuzzy, 福岡県

Disliked: Cleanliness, room comfort
値段なりの宿
チェックインやスタッフの対応、ホテルの設備に問題はありませんでした(多少の英語も理解してくれます)。朝食はフォーやヌードルもしくはパン食をリストされたメニューから選ぶことができます。私の当たった部屋には窓が無かったので非常に閉鎖的でしたが、表は賑やかな通りだったので窓があったら寝れなかったでしょう。宿泊費は押さえたいが、シャワー・エアコン・清潔なシーツといった最低限の設備が整った宿に泊まりたいという人には適したホテルだと思います。

6/10 Okay

JINGJIN, 서울 .한국

교통이 편리한 위치에 있는 호텔입니다
교통이 편리하나 ,호텔 시설은 평범한 호텔입니다