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Reviews of Sen Saigon Hotel

2 out of 5
Sen Saigon Hotel
82 Le Lai Str, Ben Thanh Ward, Dist1, Ho Chi Minh City

Reviews

6.0
Rating 10 - Excellent. 10 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 27 out of 88 reviews" "
Rating 4 - Poor. 18 out of 88 reviews" "
Rating 2 - Terrible. 13 out of 88 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Uyen

Travelled with group
Disliked: Property conditions & facilities, room comfort
Not good
Room was not too clean and didnt look anything like in the app so be aware of that. The AC remote didnt work and there was no phone to call down to service.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why do you force me to add more please delete this window or I will never reply again I detest being forced into answering things I don't want to answer
Stayed 3 nights in Dec 2019
Response from Dien Nguyen on 20 Dec 2019
Dear value guest Sincerely thank you for taking a few moments to write a review of the hotel and services of Sen Saigon hotel, appreciate the reviews and feelings of customers and always wish for better and better service quality. Best regard. Dien Nguyen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, checked in very late at night and helped out settled in
Stayed 2 nights in Feb 2019
Response from Long pham on 2 Apr 2019
Dear value guest! Thank you for your comments and stay at Sen Saigon hotel, Hope to see you soon Best regards

10/10 Excellent

SanT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept and staff are excilent , except need improve on bell boys need to hepl out guest . for the rate and the location is very very good .
Stayed 11 nights in Nov 2018

2/10 Terrible

Russell, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby, old, decrepit.
In all honesty it deserves a level lower than one star. Bed is old pillows terrible. I have nothing good to say I left my charger in Hotel and could not communicate by email or phone as they dont speak english or reply. The street is a better option
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
The furniture look old and almost broken. Room so small.
Stayed 2 nights in Feb 2018

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bla
So so. Would not stay there again but I wouldn’t go to Saigon again either.
Stayed 4 nights in Feb 2018

10/10 Excellent

harris

Liked: Property conditions & facilities, room comfort
Just okay
Stayed 2 nights in Nov 2017
Dear Mr Harris, Thank you for your comment, hope to see you next booking tks and best regards Long pham

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
We booked it based on previous reviews but should have known better. It’s a budget hotel so you get what you paid for. Our room was the standard no window. The AC was making noises all night, the washroom was moldy and leaking a little from a hole in the ceiling. There were little roaches in the washroom and near our bed area. So don’t bring any type of food or sweet drinks back to your room! They will surround it within minutes! This is my only bad review that I’ve had to write for any hotel and I’ve been traveling Asia for 5 months now. It was a good location thou!
Stayed 5 nights in Nov 2017

6/10 Okay

Eddie, Afganisthan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It's central tho.
Exactly everything we needed - somewhere small, central and private to keep our stuff and explore Saigon. Wouldn't stay here if you needed an actual hotel room and its facilities.
Stayed 1 night in Oct 2017
Response from Sen Saigon hotel team on 23 Nov 2017
Dear value guest, Thank for your feedback, hope to see you naex time at sen saiogon hotel with the best services and enjoyable Thank nad best regards Sen Saigon hotel team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Nice little hotel. Worth the money. Great location.
Stayed 1 night in Jul 2017

4/10 Poor

Jiangxun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
check in with hotel.com receipt but was told no more room and had to move to another hotel, Mai Phai 209 pham ngu lao D1. Very small old looking room and not clean. No towel was provided until requested for it. Would rather top up another few hundred thousand dong to stay better room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Peter Fraser, Shetland islands, uk

Liked: Cleanliness, staff & service, room comfort
fantastic little family run hotel
I moved into the sen hotel after staying in a dirty hotel nearby, And I'm so glad I did. The Sen hotel, although being a basic hotel, was very comfortable and clean, and the staff are fantastically helpful and friendly, they also provide tour guide help from within the hotel which is great, I didn't need to use the tour service as I was visiting a friend in Vietnam who was taking me around, but it's great to know that the service is right there in your hotel if you need it. I will definitely be staying here again when I come back. Thank you very much for the pleasant stay.

2/10 Terrible

thongchai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in Saigon
Staff was wonderful- very polite and very friendly- very very cheap, and would definitely stay here again when I come back to Vietnam.

4/10 Poor

yew hoon, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfriendly Staff
Hotel overbooked and was transfer to another horrible hotel 1 km away. On the return trip from upcountry, check in Sen Hotel again around 1.30pm and this time room A/C not working. Counter staff refused to change room, instead they wanted us to wait for 3 hours for them to fix it. Room has not window so we just had to roam the street with our tired body and soul.

6/10 Okay

Stephen, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff, clean, good location
Nice staff, clean hotel, good location close to the backpacker area

6/10 Okay

JAEMIN, Edmonton, Alberta Canada

Liked: Staff & service
Disliked: Room comfort
Just a private room to rest.
Just wanted to rest for few days after 45Days of Border hoping that started from HCMC: Phnom Penh - Sihanouk vill - Papaya - Bankok - Vientiene - Vang Vieng - Pakse - Gia Lai - HCMC. That is just what I got staying in a small room window less (not so much of the busy street noise)

4/10 Poor

Phat, Ho Chi Minh city

Disliked: Cleanliness, property conditions & facilities, room comfort
Need more improvement
Nothing special with that.

6/10 Okay

Renate, Vietnam

Liked: Staff & service
Disliked: Property conditions & facilities
The location is the best feature.
The shower was rusty and didn't look appealing. The TV didn't have a remote control and when I asked for one it didn't work. The computer in the lobby had a keyboard with hand painted letters to replace the broken ones. Shabby. The room was small, hardly room to put the 2 suitcases I had BUT the price was right.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Naomi, London

Disliked: Staff & service
Do not stay here!
I would not recommend staying here. Although the location is good the staff are not and the cleaners are thieves! We has money stolen from our bags, both Vietnamese dong and UK pound (1 million dong and £10). We told the front desk, who phoned the manager and we then were told we could watch the CCTV. We sat for two hours watching to discover the only people who had been in our room were the cleaners. The lady at the front desk said she would tell the manager, who would be at the hotel later and would come and see us. The manager never came to see us. To the hotels credit on the day we checked out we received an envelope with 500 dong as a token of good will. I would not risk staying here. In a way, we were lucky as we only had money stolen and not something more valuable like a camera or passport. It's such a dissapointnrnt as this hotel is in a great location.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great value
Nice rooms, great locations and helpful staff.

6/10 Okay

Eikka, Finland

basic hotel, basic services
WiFi didnt work very baddly. Sometimes hours offline sometimes online only 5min or so

6/10 Okay

Tapio, Finland

Liked: Cleanliness, staff & service
Nice little hotel in a good location
The rooms were small and without windows, but they were clean and well equiped and functional. The staff was very friendly and helpfull. Most of them spoke very good english. There were hundreds of restaurants nearby and you could walk to the centrum and museums, etc...

6/10 Okay

Tapio

Liked: Cleanliness, staff & service
Nice little hotel in a good location
The rooms were little and without windows but they were functional and clean. The staff was very friendly and helpfull. Nearby there are hundreds of restaurants and the center is within walking distance.

4/10 Poor

steel3456, asia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Felt weird and lacking security
There was no safe in the rooms. The reception insisted on me and my friend (in another room) to turn all the power off which is really weird and never been asked of. Its a hotel i paided my fees i can leave the aircon on if i want right? Anyways i would leave all the power on and come back to my room and everythings off, same thing happen to my friend so i assume someone goes into the rooms to check everythings off. They also insisted leaving passports at the reception which i have neve done but i did this time because there was no safe in the room.

6/10 Okay

tnicholls

10/10 Excellent

don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Budjet hotel
Its is in the very heart of Dist 1 and well connected with ones needs A good budjet hotel, small room thou..but clean and comfortable

4/10 Poor

Mathew, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try finding another hotel
The only good thing was the prime location, everything else was bad. Bad wifi connection, the toilet and rooms were not clean, shower head and toilet door were spoilt. Service is not that good either. Tour offered by hotel is alot expensive.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for price but ended up be more expensive then you think. For the staff will rob you when you go out in the town. Kept on missing $$$ everyday I leave to go out and about. Kinda my fault for trusting to leave my $$$ in the room

6/10 Okay

Julie, Switzerland

Disliked: Cleanliness
Good value for the location
This hotel has a great location in the city center. However, the room without a window is really small (meaning about 2 feet next to the bed and that's it). The cleanliness of the room was disappointing. They give fresh towels everyday but the sink, the toilet and the shower were never cleaned in the week we stayed. Also, there was black mould in the shower and the bathroom's ceiling was constantly covered with drops of water. Overall, it was ok considering the value.

10/10 Excellent

Fredrik, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with friendly and helpful staff. Clean room. I have stayed at this hotel twice and would not hesitate to return. Some rooms lack windows, but thats very common in Vietnamese cities, so no big deal about that. Windowless rooms are much more quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is greatfull .thankyou very much enjoyed with holiday comfortable and convenience location.and great of price.wishing your company with New Year all the best Wishes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel Feel Like A Home..
My 5 days 4 nights stay in Sen Saigon hotel was a pleasant one..I was greeted by a friendly lady who happens to be the boss there..She speaks very good English and she is friendly and approachable..The receptionist and the bellboy served me with a nice smile..The hotel location is near to some of the places of interest.. (e.g Ben Thanh Market, Museum of Fine Arts and Reunification Palace) The room is always kept tidy and neat whenever we come back to the hotel.. Afterall, i like the hotel very much and will stay in that hotel again if i happen to go Vietnam again.. :)

8/10 Good

Yveydyves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff & clean comfortable accommodation
Stayed 4 nights in Sen Hotel. Staff are very friendly and helpful. Hotel rooms have lovely decor and they supply full toiletries, complimentary water etc. Good value for money and great location - just down the road from a beautiful park and the main tourist hub of HCM City. We will definitely stay here again when visiting Ho Chi Minh City.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ewwww
dirty, dark, smelly, doesn't look like the photos online at all. not worth the 1/2 price advertisement being sold. it's the quality of an $8 youth hostel

6/10 Okay

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok för kort vistelse utan pretentioner.
Billigt boende, mycket centralt, men dåligt städat och mycket slitet. Saknades värdeskåp och täcke till en av sängarna. Vänlig personal varav en svensktalande.
Stayed 2 nights in Mar 2020

2/10 Terrible

Alessandro

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Mye støy fra gata !
Ikke noe i mot personalet. De var veldig flink. Hotellet er mye verre enn det som står på bildet. Jeg tok feil ved bestilling et rom med vinduer, betalt dyrere og da jeg spurte for å bytte rom på grunn av mye støy fra gata jeg fikk ikke lov, selv om jeg mistet litt penger . Jeg fikk ikke å slappe av da etter 1timer da jeg hadde innsjekking måtte jeg bare forlate hotellet .
Stayed 1 night in Jan 2020

2/10 Terrible

Thi Hong Nhung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service
Very bad service. The hotel lost guests' luggage
Stayed 2 nights in May 2019

4/10 Poor

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de basse qualité.
Les appareils électriques et la plomberie étaient vétustes. Le ménage était sommaire. Pas d'eau minérale gratuite. Pas de sachet de café alors qu'une bouilloire est présente. La chambre donnait sur la rue donc était bruyante. Le personnel de la réception était aimable et efficace. Le coût des navettes aéroport est supérieur au prix des taxis. Je ne conseille pas. Bonne situation dans le district 1
Stayed 3 nights in Jan 2019

6/10 Okay

JIHOON

가격대비 괜찮아요.
좋은건 벤탄시장 가깝고 가격이 싼것. 좀 오랴된 건물이지만 가격을 생각하면 좋았음.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
ドリンクは有料。
冷蔵庫の中のドリンクはフリーかどうか前日に確認し、フリーだと言われたので、普段は飲まないコーラをのんだ。翌朝冷蔵庫の側にドリンクの価格表があったのでおかしいと思ったら、やはり無料ではなかった。料金はちゃんと支払ったが、なんの為に前日に電話して確認してのか腹がたったので、若い人をきつく叱った。 まあ、たいした値段でもないし、叱ることもなかったかなとはその場でも思った。
Stayed 1 night in Jul 2018

4/10 Poor

jean pierre

Disliked: Staff & service
Bon hôtel mais bruyant
Bon emplacement plein centre et à côté de l arrêt du bus de l aéroport Bon rapport qualité prix mais éviter les chambres au premier Clim de la chambre ( et clim du bureau ) trop bruyante, j ai du mettre des boules quies
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
２度と泊まらない
立地はいいがここら辺のホテルはどこもこんな感じだと思います。 期待しないように。 ちなみにホットシャワーはでません。
Stayed 6 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Correct
Relatively cheap for Saigon with a good situation. Need to improve the rooms and facilities, it's like a old hostel. Staff is great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel bien situé pour petit budget
Hotel relativement correcte et bien situé pour les "petits budgets".

4/10 Poor

ゆこ, 日本

Disliked: Cleanliness, property conditions & facilities, room comfort
微妙でした。
部屋は「スタンダードルーム ダブルベット1台 窓なし」 小さい部屋ですが、そこは別に問題なく。 トイレの便座が壊れてた。まぁ使えるからいいかな。 シャワーが水のみ 天井裏にネズミらしき足音 蟻がいましたがそこは別に大丈夫でした。 週末はお祭り騒ぎになるので、神経質な人は嫌かも
Stayed 1 night in Mar 2018