Buffet

Reviews of Saigon Prince Hotel

4 out of 5
Saigon Prince Hotel
63 Nguyen Hue Boulevard, District 1, Ho Chi Minh City

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1002 reviews" "
Rating 8 - Good. 392 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Long

Travelled with family
Staff service is not much friendly. The property facility was not what I expect.
Stayed 4 nights in Mar 2024

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff.
Stayed 19 nights in Mar 2024
Response from General Manager on 19 Apr 2024
We would like to extend our heartfelt gratitude for your kind words regarding the staff at our hotel. Your feedback means a great deal to us, and we're thrilled to hear that our team's dedication and professionalism left a positive impression on you.Your recognition of our staff's efforts serves as both motivation and affirmation of the hard work put in by each member of our team. We will be sure to pass along your kind words to them, as they will undoubtedly appreciate the recognition.

8/10 Good

Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Prince hotel for 3 days. LOVE the location. very convenient and walkable to most to of the places around Saigon. The staff are very helpful and friendly. room was clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sho, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient place. A lot of dining and shopping options. Room is nice and what I really liked was a lot of English Channel on TV. Bathtub is plus. I stayed at lower floor, but high floor should have a good view of the city.
Stayed 2 nights in Apr 2024
Response from Robert Falls | General Manager on 8 Apr 2024
Dear Sho,I hope this message finds you well and filled with joy.We are writing to express our deepest gratitude for the glowing review you left about your recent stay at our hotel. Your kind words serve as a beacon of encouragement for our entire team and reaffirm our dedication to providing exceptional hospitality experiences.Once again, thank you for choosing to stay with us and for your generous review. If there is anything we can do to further enhance your experience during your next visit, please do not hesitate to let us know.

10/10 Excellent

trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice customer service
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Trinh,Thank you once again for taking the time to share your positive feedback. It is guests like you who make our job so fulfilling, and we are truly grateful for the opportunity to have had you stay with us.Providing exceptional customer service is at the core of everything we do here at Saigon Prince hotel, and knowing that we were able to meet and exceed your expectations is incredibly rewarding. Your recognition of our efforts to ensure your satisfaction reinforces our commitment to delivering personalized and attentive service to each and every one of our valued guests.

2/10 Terrible

Senh

Stayed 5 nights in Mar 2024
Response from General Manager on 29 Apr 2024
Dear Guest,After double-checking carefully with our system, we would like to inform you that we have to enforce the full-charge policy for your reservation follow as the policy. If you require further information, please feel free to contact us. We are committed to always meeting the needs of all our guests.

4/10 Poor

Abhishek

Travelled with family
Disliked: Amenities
I used the hotel Spa Facility assuming that the facility is premium. However after taking spa services I was served a herbal tea. The tea had a small Cockroach floating in it. It was a terrible experience and after paying premium for good services, I was left disappointed.
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Guest,After double check carefully with Spa, We provided a 30% discount on body massage services. However, later, because you desired further reduction, the Spa proposed an additional 20% discount on services such as hair washing, nail care... even though this program is not included in the Spa's promotional offerings. About the issue a small cockroach you as you mentioned, staff at Spa warmly welcomed you and served you tea, but then a small bug suddenly flew in, which both you and the Spa staff noticed. After that, the staff proactively offered to replace the tea cup, but you refused. We are committed to always providing the best service to our guests.

2/10 Terrible

Peter

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room faced the street and loud music made sleep difficult. Food served wasn’t up to a standard of a supposed four star hotel. Hotel has slipped since converting from Duxton Hotel, won’t stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Peter,Thank you for your feedback on your stay with us. We value your comments and will work on the issues you mentioned. We hope to welcome you back in the future.

6/10 Okay

Long

Travelled with family
Liked: Cleanliness, staff & service
convenience. Facility needs to be upgraded
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about facilities.

10/10 Excellent

Thi Ngoc Dung

Stayed 3 nights in Mar 2024
Response from General Manager on 19 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. Your compliments mean a great deal to us, as we strive to provide our guests with warm and comfortable experience. Knowing that we have met your expectations keeps our service spirit up.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Curious and professional staff.
Stayed 7 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about staff. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

Blanch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, staff, dining, cleanliness and hospitality.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great staff! Great food!
Stayed 2 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, food and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

Sylvain

Travelled with family
Liked: Staff & service, property conditions & facilities
Everyting
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Sylvain,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.Best Regards,

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.

6/10 Okay

Kim A

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very noisy at night. People were not stop singing on Nguyen Hue boulevard until mid night Insulation of the building needs to fix.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

RongRong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is a little older, the premises are well kept and very clean. Excellent location. All staff members are professional, friendly and knowledgeable. We felt very welcome at Saigon Prince Hotel and we highly recommend it anyone looking for an excellent hotel in Ho Chi Minh City. We will for sure come back for our next visit.
Stayed 5 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great customer service.
Stayed 10 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.

10/10 Excellent

Hung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 6 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.

8/10 Good

RAMESH KUMAR

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
area and surroundings are very good
Stayed 3 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

Tung

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come back again
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Tung,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.

8/10 Good

Alex

Travelled with partner
Liked: Staff & service, amenities
The hotel located in a the center of all the action. The hotel bathroom is a little dirty that can be cleaner.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Excellent location and hotel service is excellent. Facilities need updated but overall the stay is ok.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

8/10 Good

Pavel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on a very busy street, so it is a bit noisy in the evening, up to 1 o'clock or so. The air conditioning was working intermittently, one day it was good, the next day it was struggling to get below 24 C, with the same settings.
Stayed 2 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Valued Guest,Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.

10/10 Excellent

Thao

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful. Will be back here.
Stayed 3 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Thao,Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Nguyen Thanh

Stayed 6 nights in Jan 2024
Response from General Manager on 20 Feb 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were knowledgeable and very helpful. It was a very enjoyable experience.
Stayed 2 nights in Jan 2024
Response from General Manager on 3 Feb 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Inggraini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check out time , the front desk asked me to wait as they wanted to check from housekeeping if any item from the room is missing . They did not do it to every guest who is check out at the same time That is a very upsetting .
Stayed 1 night in Jan 2024
Response from General Manager on 20 Feb 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

8/10 Good

Peter, Walnut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom needs an upgrade.
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Thank you for your feedback on your stay with us, our guests comments are an important tool to assist us in improving our service and facilities. We hope to welcome you back to our hotel in the future when you come to Ho Chi Minh.

10/10 Excellent

MANH

Stayed 2 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel right in the middle of Nguyen Hue
Always spend a few days in HCMC. Love the Prince Saigon. Right next to Nguyen Hue. Great for Xmas. New years TET. Always a great breakfast and bar is reasonably priced.
Stayed 3 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team. We are extremely grateful that you take the time to send us your feedback about our location, facilities and staff alike. Your feedback is a great encouragement to us as we strive to be better each and every day.We are looking forward to welcoming you back to Saigon Prince Hotel!!

10/10 Excellent

Thong, Rockville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for not that much warm water in the shower on the second day of my two-day stay, I had pretty good experience at Saigon Prince Hotel. The staff were friendly and helpful. Room was spacious and clean (thanks for the upgrade!) Lobby looks nice. I love the Christmas decorations at the front of the hotel.
Stayed 1 night in Dec 2023
Response from Robert Falls | General Manager on 11 Jan 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.

10/10 Excellent

Thong, Rockville

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
Thank you very much for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel again and I will pass on your kind words to our staff members. Again, thank you very much and we look forward to welcoming you back soon.

10/10 Excellent

Canh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staffs are very friendly and helpful.
Stayed 3 nights in Dec 2023
Response from General Manager on 11 Jan 2024
We are pleased to learn that you found the accommodation to your satisfaction. Thank you for your positive comments. To Saigon Prince Hotel, guest satisfaction is always our top priority as such we always try our best in hopes of delivering an excellent guest experience and we are now delighted to gain your recognition. Hope that Saigon Prince Hotel would always be a part of your future trips visiting our vibrant city again.

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

khoa, san jose

Stayed 1 night in Dec 2023
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely charming and helpful staff, and good value for a large, clean room. It's in a busy area of a very busy city but you're perfectly situated to explore it
Stayed 3 nights in Dec 2023
Response from General Manager on 20 Dec 2023
Thank you for taking time to share your review. We are very delighted that you had a great time at Saigon Prince Hotel. Hope to welcome you back again when you visit Ho Chi Minh City.Best Regards

8/10 Good

matthew

Stayed 8 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

ZHONGFANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 11 Jan 2024
Warmest greetings from Saigon Prince Hotel team and thank you for taking your time to review us. We are happy to response. There is nothing happier finding your review along with an amazing score. Thank you for your positive comments on our location, facility and staff alike. We've been working with our best in the hopes of delivering an excellent guest experience and we are now delighted to achieve your recognition. Hope that Saigon Prince Hotel would always be your ideal accommodation choice in the heart of Ho Chi Minh City.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located around tourist spots, malls and coffee shops. Clean facilities
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec 2023
Thank you for your feedback on your stay with us. We are very delighted that you had a great time at Saigon Prince Hotel. We wish to welcome you back to our hotel againYours sincerely, Robert J. Falls General Manager

8/10 Good

Quoc Bao

Stayed 1 night in Nov 2023
Response from General Manager on 11 Jan 2024
Thank you for staying with us and taking time to share your kind review. We are pleased to learn that you found the accommodation to your satisfaction. Your compliments are highly appreciated as a huge motivation for our team to continue doing our best.

4/10 Poor

son

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Jan 2024
We appreciate the feedback we receive from our guests as it helps point out areas where we can improve. Our staff are committed to making the needed changes that are pointed out in your review, thank you.

8/10 Good

Linh

Very good
Stayed 2 nights in Nov 2023
Response from General Manager on 11 Jan 2024
Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.

4/10 Poor

Dean

Stayed 4 nights in Nov 2023
Response from General Manager on 11 Jan 2024
We appreciate the feedback we receive from our guests as it helps point out areas where we can improve. Our staff are committed to making the needed changes that are pointed out in your review, thank you.

6/10 Okay

Ricky, Mid Levels

Stayed 3 nights in Nov 2023
Response from General Manager on 11 Jan 2024
Thank you for your feedback and our team is glad you enjoyed your stay with us. We hope to welcome you back in the future.

2/10 Terrible

Le thi thanh

Stayed 1 night in Nov 2023
Response from General Manager on 12 Jan 2024
We appreciate the feedback we receive from our guests as it helps point out areas where we can improve. Our staff are committed to making the needed changes that are pointed out in your review, thank you.