Lobby

Reviews of Lotte Hotel Saigon

5 out of 5
Lotte Hotel Saigon
2A-4A Ton Duc Thang Street, District 1, Ho Chi Minh City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 674 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 4 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kerwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the cleanliness of the room and the abundant water bottles. The breakfast was great, but too many items were not hot like the potato wedges, pancakes and waffles.
Stayed 3 nights in Apr 2024

6/10 Okay

Tracy

Travelled with family
The check-in staff BS too much. She told me she upgrades my room when I told her I am an Expedia VIP customer. But truthfully she didn't do a thing. I booked 2 Deluxe room and I got exactly what I booked. I don't mind or care, but what bothers me is that she acted like she is giving me a favor when she didn't do anything.
Stayed 3 nights in Apr 2024
Response from LOTTE HOTEL SAIGON on 26 Apr 2024
Dear Tracy,Thank you for contacting us and for bringing this to our attention. We sincerely apologize for the confusion caused by the check-in experience.It appears there may have been a misunderstanding regarding your room upgrade. We understand why you might be disappointed if you were led to believe otherwise.We appreciate your understanding and that you were satisfied with the Deluxe rooms you received. However, we agree that the staff member's communication could have been clearer. We will be sure to address this with the team to ensure more transparent communication in the future.We value your feedback and hope this experience doesn't deter you from staying with us again. Please don't hesitate to reach out if you have any further questions or concerns via email: marketing.saigon@lotte.netSincerely,Hotel Management.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel charged me for the breakfast, then I came down to verify, they gave the reverse credit, but they never submitted to my credit card. So my card still charged. Who should I contacted to fix the problem?
Stayed 2 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 16 Apr 2024
Dear Ms. Debbie,I hope you're doing well.Regarding your recent billing inquiry about breakfast charges, we've investigated and found that the charges were refunded to your credit card on March 17th, 2024.Sometimes, refunds can take 5-10 days to reflect on your statement due to processing times. We recommend checking your account/card balance for the previous month to confirm the refund.If you need document for your bank, please contact us via email info.saigon@lotte.net. We will be happy to assist further.Best regards,Hotel Management.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean property. Service is great and there’s a convenience store nearby as well. All the amenities and facilities were well kept. Would come back
Stayed 4 nights in Apr 2024
Response from LOTTE HOTEL SAIGON on 10 Apr 2024
Dear Andrew,We want to express our sincere gratitude to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you with us, and we are thrilled to have been able to create unforgettable moments during your time here.Your positive feedback about our service is truly humbling. It serves as a testament to our unwavering dedication to providing exceptional hospitality to each and every guest. At LOTTE HOTEL SAIGON, we are committed to going above and beyond to ensure that your experience with us is nothing short of extraordinary.We cannot wait to have the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable than the last.Thank you once again for choosing LOTTE HOTEL SAIGON. We eagerly await the pleasure of your return.Warm regards,Hotel Management

10/10 Excellent

William, Toronto

Stayed 3 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 21 Apr 2024
Dear William,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

joffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top 5 stars hotel, amazing facilities and spacious rooms decorated with style
Stayed 3 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 8 Apr 2024
Dear joffrey,We would like to extend our heartfelt thanks to you for choosing LOTTE HOTEL SAIGON for your recent stay. It was a pleasure to have you as our guest, and we are delighted to have had the opportunity to create memorable experiences for you.Your kind words about our service are truly appreciated. They serve as a reminder of the importance of our commitment to providing exceptional hospitality to all our guests. At LOTTE HOTEL SAIGON, we are dedicated to ensuring that every aspect of your stay exceeds your expectations and leaves you with unforgettable memories.We are eagerly looking forward to the opportunity to welcome you back to LOTTE HOTEL SAIGON. We are confident that we can make your next stay even more enjoyable and memorable for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We cannot wait to serve you again soon.Warm regards,Hotel Management

10/10 Excellent

Kenichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 15 Apr 2024
Dear Kenichi,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Okay

Lechi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I stated in an earlier review, I was denied for my breakfast to go box- as I had an unexpected minor hand surgery which required me to fast; the breakfast I had paid for- not an extra benefit from the hotel! However, after my review was sent, the breakfast staff treated my husband and I extremely nice on the following day. We appreciated efforts from Ms. Barbara Tran, My Điep and her staff who were all very helpful and super nice. Yet, we didn’t receive any formal apology from hotel restaurant.
Stayed 4 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 25 Mar 2024
Dear Lechi ,Thank you for taking the time to share your recent experience with us. We sincerely apologize that you were initially denied a breakfast to-go box following your hand surgery. We understand how frustrating this must have been, especially considering you had already paid for breakfast.We appreciate you bringing this to our attention, and we've taken steps to ensure this doesn't happen again. It's never our intention to deny a guest a reasonable request, particularly in a situation like yours requiring a medical fast.We're delighted to hear that Ms. Barbara Tran, Mỹ Điệp, and their staff went above and beyond to make your following day's breakfast experience pleasant. Their attentiveness and kindness reflect the high standards we strive for.We apologize again for the initial inconvenience and hope you'll consider giving us another chance to demonstrate our commitment to exceptional guest service. Please don't hesitate to reach out to me directly if you have any further questions or concerns.Sincerely,Hotel Management.

10/10 Excellent

HYUNG, Carrollton

Liked: Cleanliness, staff & service
It’s nice and clean. Nice staffing.
Stayed 4 nights in Mar 2024
Response from LOTTE HOTEL SAIGON on 15 Mar 2024
Dear HYUNG,We extend our heartfelt gratitude to you for selecting LOTTE HOTEL SAIGON for your recent stay. It was our pleasure to serve you and craft unforgettable moments during your time with us.Receiving your positive feedback fills us with pride. Your commendations on our service reinforce our commitment to delivering exceptional hospitality. Our aim is to consistently surpass the expectations of our guests, ensuring each visit is nothing short of extraordinary.We eagerly anticipate the opportunity to welcome you back to LOTTE HOTEL SAIGON. With confidence, we promise to elevate your next stay, crafting an experience that exceeds all past encounters.Thank you for entrusting us with your stay. We eagerly await your return.Warm regards,Hotel Management

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the front desk staff were cold…
Stayed 6 nights in Feb 2024
Response from LOTTE HOTEL SAIGON on 28 Feb 2024
Dear Michael,Thank you for your recent stay at LOTTE HOTEL SAIGON.We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. It would be great if we could have the opportunity to serve you better in the near future.We look forward to your next visit.Warm regards,Hotel Management.

8/10 Good

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service should be better
Stayed 10 nights in Feb 2024
Response from LOTTE HOTEL SAIGON on 26 Feb 2024
Dear Quan,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty, and we are genuinely sorry to hear that your experience with our customer service did not meet your expectations.We take all guest feedback seriously, and we are committed to providing exceptional service to everyone who stays with us. We are actively reviewing your feedback and will use it to evaluate our customer service procedures and identify areas for improvement.Specifically, we would appreciate it if you could share any additional details about your experience with customer service. This information will be invaluable in helping us identify the root cause of the issue and take appropriate corrective action.We apologize for any inconvenience this may have caused, and we hope that you will give us another chance to demonstrate the high level of service we strive to provide. Please know that we are committed to making your next stay with us a positive and enjoyable one.Sincerely,Hotel Management.

10/10 Excellent

Elvira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. Well maintained Very helpful staff Definitely recommended
Stayed 3 nights in Feb 2024
Response from LOTTE HOTEL SAIGON on 21 Feb 2024
Dear Elvira,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

8/10 Good

Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay customer service.
Stayed 1 night in Feb 2024
Response from LOTTE HOTEL SAIGON on 20 Feb 2024
Dear Quan, Warmest greetings from LOTTE HOTEL SAIGON.We were pleased to serve you in your memorable moments.Providing high-quality service is our responsibility. Still, It feels great to be noticed for our efforts. Thank you very much for your encouragement.Your positive comments also shared to our staff, who are always willing to help our guests and improve our service quality.We will be delighted to have you back here at our hotel. We promise to make your next trip an even more memorable one.We look forward to welcoming you again to LOTTE HOTEL SAIGON.Best regardsHotel Management.

10/10 Excellent

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with impressive breakfast buffet and also seafood buffet for lunch and dinner.
Stayed 2 nights in Feb 2024
Response from LOTTE HOTEL SAIGON on 19 Feb 2024
Dear Eric,Thank you for your stay at LOTTE HOTEL SAIGON. We sincerely appreciate you taking the time to leave a such thoughtful review.We are delighted to hear that you enjoyed our buffet. It would be an honor if we could have a chance to serve you even more delicious buffet next time you travel to Saigon.Thank you for sharing time with us. We look forward to your next visit.Warm regards,Hotel Management.

10/10 Excellent

Nguyen

Very good
Stayed 1 night in Feb 2024
Response from LOTTE HOTEL SAIGON on 19 Feb 2024
Dear Nguyen, your feedback made our day! We're thrilled that you enjoyed your stay with us. Your kind words inspire us to continue delivering exceptional service. We can't wait to have you back for another outstanding experience.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Hotel room is spacious and many amenities inside room. Restaurant in-house with many choice and food is delicious. Definitely will come back and stay when visit Vietnam!
Stayed 1 night in Feb 2024
Response from LOTTE HOTEL SAIGON on 19 Feb 2024
Dear David,We are genuinely grateful for your wonderful comments and thrilled to hear that your recent stay at our hotel was truly extraordinary. Your complete satisfaction with our services and the overall atmosphere is deeply rewarding.We have shared your message with our entire team, and they are genuinely delighted and express their sincere thanks for your feedback.Once again, we would like to express our gratitude for allowing us to showcase the service at LOTTE HOTEL SAIGON. We eagerly await the opportunity to welcome you back and provide you with even more exceptional experiences on your next visit.Warmest Regards,Hotel Management

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saigon Surprise
99 out of 100. Pool was very nice. Breakfast buffet was the best we’ve had on our three week trip.
Stayed 1 night in Jan 2024
Response from LOTTE HOTEL SAIGON on 29 Jan 2024
Dear Lonnie,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Sean, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Definitely lived up to the star rating that made me choose it in the first place. Beautiful lobby and fantastic breakfast options. My room was facing the river and was a beautiful view day and night. Excellent water pressure in a deep tub/shower combo. My first experience using a bidet and want one at home. I would prefer to stay here next time I visit vietnam because it was a beautiful, clean and classy hotel.
Stayed 2 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 26 Jan 2024
Dear Sean,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Boyun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LOTTE HOTEL SAIGON on 23 Jan 2024
Dear Boyun,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Clifford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. We had access to the lounge on the 14th floor which was also excellent.
Stayed 3 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 22 Jan 2024
Dear Clifford,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

JOHN M

Stayed 2 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 19 Feb 2024
Dear JOHN M, your positive feedback brightened our day! We're thrilled to know you had a wonderful stay. Your compliments motivate us to continue providing exceptional service. We can't wait to host you again!

10/10 Excellent

ji soo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LOTTE HOTEL SAIGON on 17 Jan 2024
Dear ji soo, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to make your experience memorable, and we look forward to welcoming you back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff
The staff was amazing always helpful and friendly and eager to help you with anything you need from the front desk to the concierge and restaraunt members.The hotel is clean quiet and in a great location.
Stayed 4 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 17 Jan 2024
Dear Adam,We deeply appreciate your wonderful comments and are delighted to hear that your recent stay with us was truly exceptional. It brings us great satisfaction to know that you are fully content with our services and the overall atmosphere.We have shared your message with our entire team, and they are genuinely thrilled and wish to extend their heartfelt gratitude for your kind words.Once again, we want to thank you for giving us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly anticipate your next visit and the chance to provide you with even more fantastic experiences.Best Wishes,Hotel Management

10/10 Excellent

JOHN

Stayed 2 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 31 Jan 2024
Dear JOHN,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Thuy

Stayed 1 night in Jan 2024
Response from LOTTE HOTEL SAIGON on 29 Jan 2024
Dear Young,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Srinivasa, ESSENDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly 5 star facility. Staff were amazing. Staff seemed to thoroughly enjoy working at this hotel. Walkable to all the attractions in district 1 area of city. We had river side rooms (thanks to hotel) and had the best view of new year fireworks. Thanks Lotte.
Stayed 8 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 9 Jan 2024
Dear Srinivasa,Your kind comments have been greatly appreciated, and we are thrilled to learn that your recent stay at our establishment was truly exceptional. Your satisfaction with our services and the overall environment is a source of immense joy.We have relayed your message to our entire team, who are very pleased and extend their sincere thanks for your message.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly look forward to welcoming you back, with the promise of providing more fantastic experiences during your next visit.Best Regards,Hotel Management

2/10 Terrible

ANABEL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I just did not like hidden charges when you eat at the restaurant
Stayed 3 nights in Jan 2024
Response from LOTTE HOTEL SAIGON on 17 Jan 2024
Dear ANABEL, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to make your experience memorable, and we look forward to welcoming you back soon.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything of this hotel is perfect. Worth the price
Stayed 1 night in Dec 2023
Response from LOTTE HOTEL SAIGON on 3 Jan 2024
Dear Kevin,Greetings from LOTTE HOTEL SAIGON.We are delighted to have played a role in your memorable occasions.While ensuring top-notch service is our duty, it is immensely rewarding to receive recognition for our endeavors. Thank you for your encouraging words.We would be honored to have you revisit our hotel, and we commit to making your next trip even more memorable.Anticipating your return to LOTTE HOTEL SAIGON.Best regards,Hotel Management.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in very nice hotel
Check in check out were smooth and hasslefree. Hotel is clean and well maintained. Staff members are courteous and helpful. Convenient location with nice view of Saigon River.
Stayed 4 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 2 Jan 2024
Dear Andrew,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 Good

Renato

Travelled with family
FALSE CHARGES
The Hotel and staff itself were excellent. However, while I was checking out there was a dinner bill of $68 charged to my room account by the Italian restaurant in the Hotel. I told the front desk clerk I paid for the dinner in cash. Clerk did not make me pay and said the incident will be investigated through the cctv cameras bcoz there was a time posted on the receipt...
Stayed 6 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 2 Jan 2024
Dear Renato,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management

10/10 Excellent

Kwee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 2 Jan 2024
Dear Kwee,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

10/10 Excellent

Kim

Business traveller
Liked: Property conditions & facilities, room comfort
Lovely hotel. Beautiful view. Wonderful staff.
Stayed 5 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 2 Jan 2024
Dear Kim,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for choosing our hotel for your recent stay. We were delighted to have the opportunity to serve you and create memorable moments for you.It is truly an honor to receive your positive feedback. Your kind words about our service are a testament to our dedication to providing exceptional hospitality. We strive to consistently exceed our guests' expectations and create a truly unforgettable experience for everyone who walks through our doors.We would be absolutely thrilled to welcome you back to LOTTE HOTEL SAIGON in the future. We are confident that we can surpass your previous experience and create an even more enjoyable and memorable stay for you.Thank you once again for choosing LOTTE HOTEL SAIGON. We look forward to welcoming you back soon.Warm regards,Hotel Management.

10/10 Excellent

Trinh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 20 Dec 2023
Dear Trinh,Warmest greetings from LOTTE HOTEL SAIGON.Thank you for taking the time to post this review on Expedia.It was a great pleasure to read your comment and we are delighted that you have satisfied with our location, rooms, dining service, staff's service and entire environment. Finally, thank you again for your feedback. We definitely look forward to welcoming you back to the LOTTE HOTEL SAIGON, the next time you decide to visit Ho Chi Minh city.Sincerely Yours,Hotel Management.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 5 nights in Dec 2023
Response from LOTTE HOTEL SAIGON on 11 Dec 2023
Dear Scott,Your generous comments have touched us deeply, and we are elated to learn that your stay with us was truly remarkable. Your complete satisfaction with our services and the overall ambiance is immensely gratifying.Once again, thank you for affording us the opportunity to showcase the service at LOTTE HOTEL SAIGON. We eagerly await your return, with the promise of delivering even more exceptional experiences.Warm regards,Hotel Management

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location with exceptional quality staff
Stayed 3 nights in Nov 2023
Response from LOTTE HOTEL SAIGON on 21 Nov 2023
Dear Jason,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Teck Sheng, singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from LOTTE HOTEL SAIGON on 13 Nov 2023
Dear Teck Sheng,On behalf of the entire team at LOTTE HOTEL SAIGON, I would like to express our sincere gratitude for your recent stay. We are thrilled that you enjoyed your time with us and that you found our accommodations, service, restaurants, and spa to be exceptional.Your feedback is very important to us, and we are always striving to improve our guest experience. We are delighted to hear that you had a memorable stay, and we look forward to welcoming you back to LOTTE HOTEL SAIGON soon.Best regards,Hotel Management.

10/10 Excellent

Dojin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 8 Nov 2023
Dear Dojin,We sincerely appreciate your choice to stay with us and for taking the time to share your experience at LOTTE HOTEL SAIGON.We are thrilled to hear that you had a delightful stay at our hotel. Our commitment to providing luxurious accommodations, outstanding service, exceptional dining options, and a rejuvenating spa experience is aimed at ensuring that every moment of your vacation is truly exceptional.Should your future plans permit, we would be overjoyed to welcome you back to LOTTE HOTEL SAIGON. We pledge to make your next visit even more memorable and remarkable.We eagerly await the opportunity to host you once again at LOTTE HOTEL SAIGON.Warm regards,Hotel Management.

10/10 Excellent

amrita

Stayed 2 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 22 Nov 2023
Dear amrita,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Gautam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Very well located. would prefer better ala carte options for breakfast
Stayed 4 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 1 Nov 2023
Dear Gautam,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

6/10 Okay

Hugues

Stayed 3 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 1 Nov 2023
Dear Hugues,Thank you for your recent stay at LOTTE HOTEL SAIGON.We sincerely apologize for not being able to exceed your expectations and thank you for bringing this matter to our attention. It would be great if we could have the opportunity to serve you better in the near future.We look forward to your next visit.Warm regards,Hotel Management.

10/10 Excellent

Steve, Elk Grove Village

Stayed 4 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 14 Nov 2023
Dear Steve ,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Really great hotel with really good staff, it has a lot facilities and the all three restaurants are good plus great location
Stayed 2 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 25 Oct 2023
Dear Bharat,Greetings from LOTTE HOTEL SAIGON!We trust this message finds you well and that you have fond memories of your recent stay with us.At LOTTE HOTEL SAIGON, we take great pride in delivering exceptional service to our guests, and it warms our hearts to know that our efforts have left a positive impression on you. Your kind words of encouragement are truly appreciated.We eagerly anticipate the opportunity to welcome you back to our hotel on your next visit. Rest assured, we are committed to making your future stays even more remarkable and unforgettable.We sincerely look forward to the pleasure of hosting you once again at LOTTE HOTEL SAIGON.Warm regards,Hotel Management

10/10 Excellent

Wendy, County of Grande Prairie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was a nice way to cool off and enjoy the outdoors.
Stayed 4 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 20 Oct 2023
Dear Wendy,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed the pool & outdoor space at our hotel. And we believe that from our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa,they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

William, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high class, top notch hotel. Would definitely stay again if the opportunity arises.
Stayed 3 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 20 Oct 2023
Dear William,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from LOTTE HOTEL SAIGON on 2 Nov 2023
Dear David ,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Kieran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel stay; first class experience from the hotel and all staff involved. Staff were friendly, welcoming and willing to go above and beyond! We were upgraded to a room on a higher floor which gave us a beautiful view looking over the river. The room was modern, spacious and luxurious and had all the amenities we needed. The bed was huge; super king and incredibly comfy; ideal for a good nights sleep. The hotel had multiple shops and restaurants attached as well as a bar. The gym was modern and airconditioned, ideal for a workout when trying to dodge the heat! Overall sad to leave and would highly recommend this hotel to others! A
Stayed 2 nights in Sep 2023
Response from LOTTE HOTEL SAIGON on 10 Oct 2023
Dear Kieran,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Made my stay relaxing and worry free.
Stayed 4 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 10 Oct 2023
Dear Brad,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value! Room was clean, comfortable & spacious. Hotel was well located & service was great. Definitely will rebook here
Stayed 3 nights in Oct 2023
Response from LOTTE HOTEL SAIGON on 9 Oct 2023
Dear Christopher,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Hotel Management.

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and nice hotel near to Japan Town
Stayed 3 nights in Jun 2023
Response from LOTTE HOTEL SAIGON on 18 Sept 2023
Dear Alan,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you enjoyed your stay at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Suh Dong SooGeneral Director

10/10 Excellent

Lisa

Stayed 3 nights in Mar 2023
Response from LOTTE HOTEL SAIGON on 11 Aug 2023
Dear Lisa,Thank you for staying with us and sharing your experience at LOTTE HOTEL SAIGON.We are glad you and your wife enjoyed the weekend getaway at our hotel. From our luxurious accommodations and excellent service to our fine dining restaurants and fabulous spa, they are all here to make every moment of your vacation time special.We will be delighted to have you back here at LOTTE HOTEL SAIGON if your plan allows so. We promise to make your next trip an even more memorable one. We look forward to welcoming you again at LOTTE HOTEL SAIGON. Best regards,Suh Dong SooGeneral Director