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Reviews of Le Meridien Saigon

5 out of 5
Le Meridien Saigon
3C Ton Duc Thang Street, District 1, Ho Chi Minh City

Reviews

9.0

Wonderful

Rating 10 - Excellent. 364 out of 589 reviews" "
Rating 8 - Good. 168 out of 589 reviews" "
Rating 6 - Okay. 34 out of 589 reviews" "
Rating 4 - Poor. 15 out of 589 reviews" "
Rating 2 - Terrible. 8 out of 589 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LEE LIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a new hotel hence the room is new and facilities are all in good and new condition. You need to walk about 1km to restaurant and shops. That is the only inconvenience. The window is not really soundproof hence you can hear music from the bar and noisy bikers. Overall hotel is good. Like the new condition. Gym is good size.
Stayed 2 nights in Mar 2024
Response from Thao Nguyen, Front Office Manager on 27 Mar 2024
Dear Lee Lian,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Thao Nguyen, Front Office Manager on 27 Mar 2024
Dear Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

MAHMOUD, AMMAN

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 25 Feb 2024
Dear Mahmoud,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thao Nguyen _ Front Office Manager on 5 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay, modern rooms, walking distance to attractions, great views from room
Stayed 5 nights in Dec 2023
Response from Thao Nguyen_ Front Office Manager on 5 Feb 2024
Dear Sofia,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient by the river short walk to centre of the city. Lovely river views from room and great place to see fireworks from. Clean and modern, lovely pool with river views.
Stayed 5 nights in Dec 2023
Response from Front Office Manager on 10 Jan 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sanjeev

Stayed 4 nights in Dec 2023
Response from Thao Nguyen_Front Office Mananger on 5 Feb 2024
Dear Sanjeev,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Andy

Travelled with family
Liked: Amenities
Good customer service!
Stayed 3 nights in Dec 2023
Response from Hotel Team on 27 Dec 2023
Dear Andy,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 9 Oct 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

6/10 Okay

Anh

Too far of everything
Stayed 1 night in Oct 2023
Response from Management Team on 1 Nov 2023
Dear Anh,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay. Your feedback has been shared with our team as a way of improving the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The key card would work only on your floor. So you couldn’t go to friend’s room. You would have to go down to the front desk to reset the key to go to a different floor……every time.
Stayed 2 nights in Sep 2023
Response from Thao Nguyen _ Front Office Manager on 29 Sept 2023
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Maxime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Thao Nguyen _ Front Office Manager on 28 Sept 2023
Dear Maxime,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Gina

Travelled with partner
Liked: Amenities, property conditions & facilities
Was greeted at arrival, very attentive and great customer service when needed. Room was clean and tidy. * check with the front desk for exchange rates, they’re pretty accurate and will you give close to the current rate is via online.
Stayed 2 nights in Sep 2023
Response from Thao Nguyen_ Front Office Manager on 18 Sept 2023
Dear Gina,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Thao Nguyen_ Front Office Manager on 12 Sept 2023
Dear Sacha,We recognize your time is valuable and appreciate the feedback you have provided. I’m looking forward to welcoming you soon. We recognize your time is valuable and appreciate the feedback you have provided. I’m looking forward to welcoming you soon.

6/10 Okay

Li Ping

Stayed 3 nights in Sep 2023
Response from Thao Nguyen_ Front Office Manager on 12 Sept 2023
Dear Li Ping,We recognize your time is valuable and appreciate the feedback you have provided. I’m looking forward to welcoming you soon. We recognize your time is valuable and appreciate the feedback you have provided. I’m looking forward to welcoming you soon.

10/10 Excellent

Shubham

Stayed 2 nights in Sep 2023
Response from Thao Nguyen _ Front Office Manager on 28 Sept 2023
Dear Shubham,On behalf of the entire hotel team, I want to thank you for sharing about your experience during stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Richard Allen

Stayed 1 night in Aug 2023
Response from Thao Nguyen _ Front Office Manager on 31 Aug 2023
On behalf of the entire hotel team, I would like to thank you for sharing with us your experience. We hope to welcome you again soon.

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 7 Aug 2023
Dear Anna,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, would you please share with us more details on what we have failed to meet your expectation ?On a separate note, I couldn’t find any record of feedback during your stay with us and I wish that we know what went wrong, as we always response to guest’s feedback and resolve any issue efficiently and promptly.I hope you choose to stay with us again when your travels bring you back to the area. Kindly let me know once you’ve made your reservation so we can deliver a better service for you.I’m looking forward to hearing from you soon.

10/10 Excellent

LINH

Stayed 2 nights in Jul 2023
Response from Thao Nguyen_Front Office Manager on 17 Aug 2023
Dear Linh,Thank you for choosing to stay with us and sharing your recent review of Le Méridien Saigon.We hope to welcome you back again soon.Warm Regards,

10/10 Excellent

Kim Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel to stay for your trip to vn walkable distance to all places.
Stayed 3 nights in Jul 2023
Response from Front Office Manager on 24 Jul 2023
Dear Kim Ann,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Thao Nguyen

8/10 Good

Himanshu

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff forgot to return the credit card deposit. They insisted that they have never kept it. Not one but three of them. I had to be little stern and asked them to double check. Only to find that they have indeed kept it. Then they eventually transacted a refund. I haven’t yet got it back though but this was a surprise at Le Méridien Saigon (a Marriot group hotel).
Stayed 4 nights in Jun 2023
Response from Front Office Manager on 24 Jul 2023
Dear Himanshu,Thank you for taking the time to share your thoughts regarding this issue.I would like to sincerely apologize for your experience you have gained during your stay. Rest assured, your issue has been address with strong approach from Management Team to ensure we stay on track with the high level of service and products offered here at Le Meridien Saigon.I would like to ensure that we do value your consideration and loyalty towards Marriott Bonvoy. Here at Le Meridien Saigon, we do take high importance on learning our guest experience. Hence, feedback such as yours surely helps to ensure we stay committed to improving our service and guest satisfaction every day.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Mickey

Stayed 2 nights in Jun 2023
Response from Front Office Manager on 24 Jul 2023
Dear Mickey,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Thao Nguyen

10/10 Excellent

Hieu

Stayed 3 nights in May 2023
Response from Front Office Manager on 24 Jul 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Thao Nguyen

10/10 Excellent

Carla Elizabeth, Cuautitlan Izcalli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast! And all the staff was always polite and helpful.

10/10 Excellent

Andrew, Palmetto

Stayed 1 night in Mar 2023

8/10 Good

Sharon Hiu Wan

Business traveller
Liked: Cleanliness, staff & service
River view.
Stayed 3 nights in Mar 2023

10/10 Excellent

Sapna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and great hotel.
Stayed 2 nights in Mar 2023

10/10 Excellent

zaheda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

shanth, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast
Stayed 2 nights in Mar 2023

6/10 Okay

Chanh, Semmes

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Warren

Stayed 1 night in Nov 2022

10/10 Excellent

Willder, Piura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2022

10/10 Excellent

Jamal Ahmed Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable costs and fantastic staff and service
Stayed 4 nights in Sep 2022

8/10 Good

Soumya kanti

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs some improvement
Stayed 3 nights in Sep 2022

10/10 Excellent

Nicholas, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of staff were friendly and highly accommodating to any needs that arose. This includes the front desk staff, bell staff, and restaurant staff. They even alwas remembered my name! Clean property and super clean rooms.
Stayed 2 nights in Sep 2022

8/10 Good

THU TRAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Meridien met my expectations. It is an attractive hotel with good food, service and amenities. The location is also a plus for visitors as the riverside park, ferry services and city centre are all a short walk away. Stayed there during a national holiday so the price was a little inflated but normally this hotel would be good value for the $$. I would consider staying there again, although there are many comparable options in the city.
Stayed 1 night in Aug 2022

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best breakfast in town. The workers are extremely friendly and helpful. We cant wait to go back.
Stayed 4 nights in Jul 2022

6/10 Okay

Hung, Concord

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is somewhat away from the hustle and bustle of district 1. Its about 30 mins walk to where all the good spots are. The hotel mainly serve for business men and their mistress that are dropped off in the wee hours. If you're traveling as a tourist, I'd suggest other 5 stars hotel. There was remodeling and construction still happening inside the lobby cafe, so we werent able to use that. The lobby is small for a 5 stars. The 9th floor lounge is quiet and dead 24/7. The swimming pool is cold ice, not heated and barely used by anyone. The casino next door, same building as the hotel is all electronic machines. No dealers at all.
Stayed 3 nights in Jul 2022

10/10 Excellent

kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food & service, cleanliness was great. The location was walkable To many places
Stayed 3 nights in Jun 2022

10/10 Excellent

Ruth Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent! I got my room immediately though I was very early , staff were helpful To recommend nice places to see . Will definitely recommend to friends !
Stayed 2 nights in Jul 2022

10/10 Excellent

Tari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Jun 2022

10/10 Excellent

Juan Marcelo, burlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, comfortable, clean.
Stayed 3 nights in Jun 2022

6/10 Okay

Victor

Stayed 2 nights in May 2022

6/10 Okay

Sang

Stayed 1 night in May 2022

10/10 Excellent

Vahram

Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made us paid cash and still charges the card.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and modern hotel in downtown Saigon
We had an amazing stay at Le Meridien Saigon. The room is very spacious with nice view to the river and buildings. The staff is very friendly and helpful. The service overall is satisfactory. Highly recommended and we would stay here again next time.
Stayed 1 night in Sep 2020
Response from Le Méridien Saigon on 23 Sept 2020
Thank you for your feedback. We are so glad to hear that you enjoyed our services and look forward to welcoming you back.

10/10 Excellent

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020