Premium bedding, in-room safe, desk, blackout curtains

Reviews of Art Hotel Hirosaki City

3.5 out of 5
Art Hotel Hirosaki City
1-1-2 Omachi, Hirosaki, Aomori-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 181 out of 416 reviews" "
Rating 8 - Good. 167 out of 416 reviews" "
Rating 6 - Okay. 41 out of 416 reviews" "
Rating 4 - Poor. 17 out of 416 reviews" "
Rating 2 - Terrible. 10 out of 416 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

valda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to subway, restaurants and convenient stores
Stayed 2 nights in May 2024

8/10 Good

Masaharu

Travelled with partner
Disliked: Property conditions & facilities
The location was excellent. The property is old and outdated. The room was large but air condition was not properly functioning.
Stayed 1 night in Apr 2024
Response from アートホテル弘前シティ 宿泊部 on 8 May 2024
Thank you very much for using Art Hotel Hirosaki City.We apologize for the inconvenience caused regarding the air conditioning.Thank you for your valuable feedback.

8/10 Good

James

Stayed 2 nights in Apr 2024

10/10 Excellent

Kris

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient place to stay, very comfortable beds
Stayed 2 nights in Nov 2023
Response from Art Hotel Hirosaki City Front on 17 Dec 2023
Thank you for staying Art Hotel Hiorsaki City. We're glad to hear that you satified your stay. If there is an opportunity, we hope to see you again. Sincerely yours,

8/10 Good

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from アートホテル弘前シティ 宿泊部 on 27 Nov 2023
この度はアートホテル弘前シティにご宿泊いただきまして、誠にありがとうございます。ご宿泊の感想をご投稿くださいました事、重ねて御礼申し上げます。ご滞在中はごゆっくりおくつろぎいただましたでしょうか。私共は日頃より、全てのお客様に快適な時間をお過ごしいただけるよう精進しております。お客様からのお言葉に甘んずることなく今後もより良いホテルづくりに努めて参りますので、お近くまでお越しの機会がございましたら、当ホテルをご利用いただけますと幸いです。お忙しい中、ご投稿いただきまして誠にありがとうございました。

10/10 Excellent

gisela

Stayed 4 nights in Oct 2023
Response from アートホテル弘前シティ 宿泊部 on 30 Oct 2023
アートホテル弘前シティをご宿泊いただき重ねてお礼申し上げます。ご多用の中、ご投稿いただき重ねて御礼申し上げます。お客様に喜んでいただけることが何よりも嬉しく、大変光栄でございます。お客様からいただいたたくさんのお褒めの言葉を糧に、今後も更なるサービスの向上に努めて参りたいと存じます。次回弘前にお越しの際は、ぜひごゆっくりと滞在時間をご堪能くださいませ。お客様にまたお会いできる日を、スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff.
Stayed 1 night in Oct 2023
Response from Art Hotel Hirosaki City Front on 11 Nov 2023
Thank you very much for staying at Art Hotel Hirosaki City. We would also like to thank you for taking the time to post your review.We hope you enjoyed your stay with us.We are very happy to receive your kind words of praise for our front staff.We always strive to make our customers' stay comfortable. Under these circumstances, words of praise from our customers are the greatest encouragement. We will continue to work hard to ensure that all of our customers have a relaxing stay without being complacent with the words of our customers.Also. When you come to Hirosaki, please choose Art Hotel Hirosaki City. We look forward to seeing you again soon.

8/10 Good

lily

Stayed 1 night in Sep 2023
Response from アートホテル弘前シティ 宿泊部 on 26 Sept 2023
この度は、アートホテル弘前シティをご宿泊いただき誠にありがとうございます。またご投稿下さり重ねてお礼申し上げます。滞在中は、ごゆっくりおくつろぎいただけましたでしょうか?お客様に喜んでいただけるよう弘前の宿泊施設として選んでいただけるよう更なるサービスの向上に努めて参ります。また、弘前にお越しの際は、アートホテル弘前シティをご指名いただければ幸いでございます。またのお越しをスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient for the station and public buses.
Stayed 2 nights in Aug 2023
Response from Art Hotel Hirosaki City Front on 26 Sept 2023
Thank you very much for staying at Art Hotel Hirosaki City. Also, thank you again for taking the time out of your busy schedule to post.Our hotel is located about 1 minute away from the central exit of JR Hirosaki Station. Our hotel is the perfect base for your trip and is highly rated by both business and leisure travelers. In addition, there is a convenient store and fitness club in the commercial facility adjacent to the hotel, making it very convenient.If you come to Hirosaki again, we would appreciate it if you would choose Art Hotel Hirosaki City.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from アートホテル弘前シティ 宿泊部 on 11 Aug 2023
この度は、アートホテル弘前シティをご宿泊いただき誠にありがとうございます。ご滞在中はごゆっくりお過ごしいただけましたでしょうか?これからもサービスや設備面も含め、更なる発展に努めてまいりたいと存じます。今後ともアートホテル弘前シティをご愛好賜りますようよろしくお願い申し上げます。最後になりますが、ご多用の中ご感想お寄せいただき誠にありがとうございます。お客様のまたのご来館を心よりお待ち申し上げております。

6/10 Okay

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The AC in the rooms did not get lower than 64 degrees Fahrenheit which made for some very hot nights.
Stayed 1 night in Apr 2023
Response from Art Hotel Hirosaki City Front on 7 May 2023
Thank you for using Art Hotel Hirosaki City.First of all, I would like to apologize for the inconvenience caused to you regarding the air conditioning in the room that occurred during your recent stay.Hotel air conditioning is centrally managed throughout the hotel. During your stay, the air conditioning was set to heating due to the temperature difference.In order to do our best and improve even a little, we will keep in mind the points you have given us and will continue to do our best in the future.We would be very happy if you could use our hotel again. We are looking forward to seeing you from all the staff.Last but not least, thank you for taking the time out of your busy schedule to provide us with valuable feedback.

10/10 Excellent

Archie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing! The restaurant staff were very nice, friendly and kind. Decided to go back for lunch!
Stayed 1 night in Apr 2023
Response from Art Hotel Hirosaki City Front on 7 May 2023
Thank you for using Art Hotel Hirosaki City.In addition, all the staff are very happy to receive words of praise.Your kind words are our greatest encouragement.We look forward to your continued patronage of Art Hotel Aomori.Thank you very much for posting your valuable time.

6/10 Okay

See Ming Christine, Hong Kong

Travelled with group
Convenient location for cherry blossoms season
Stayed 1 night in Apr 2023
Response from Art Hotel Hirosaki City Front on 7 May 2023
Thank you for staying with us. We would also like to thank you for taking the time to post your comments.As you said, it's a 1 minute walk from JR Hirosaki Station Central Exit. It is the perfect hotel as a base for your trip.There are plenty of means of transportation to Hirosaki Park, and it is very convenient for business and sightseeing customers.When you come to Hirosaki again, we hope that you will choose Art Hotel Hirosaki City.We are looking forward to seeing you again.

10/10 Excellent

Kit San Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 1 night in Apr 2023
Response from Art Hotel Hirosaki City Front on 28 Apr 2023
Thank you for using Art Hotel Hirosaki City. We would also like to thank you for your feedback during your busy stay.We will continue to strive to improve our services every day, aiming to be a comfortable hotel for our customers.Also, when you come to Hirosaki, we would appreciate it if you would choose our hotel as an option.Thank you very much for posting while you are busy.

10/10 Excellent

AYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nearby the train station and easy to find. Friendly staff and clean room.
Stayed 1 night in Apr 2023

8/10 Good

Tzyyi

Liked: Cleanliness, property conditions & facilities
Great location hotel
Room is small and staff don't speak basic English. Gteat location
Stayed 1 night in Feb 2023
Response from Art Hotel Hirosaki City Front on 8 Mar 2023
Thank you very much for using Art Hotel Hirosaki City.As customers say, there are few staff who can speak English, and the response at check-in etc.We apologize for the inconvenience caused to our customers. The number of guests staying from overseas is increasing. We will try to improve our service so that our customers can be satisfied with our service at check-in.Thank you very much for taking time out of your busy schedule to post.

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Art Hotel Hirosaki is located directly next to the main station in the city. You can connect to many places across Aomori with ease. The view of Iwaki san is also nice on clear days
Response from アートホテル弘前シティ フロント on 13 Dec 2022
Thank you very much for using Art Hotel Hihirosaki City. We would also like to thank you once again for your feedback.Our hotel, which is ideal as a base for travel, is located a 1-minute walk from the central exit of JR Hirosaki Station and a 60-minute drive from Aomori Airport. The convenience is also well received by customers.Mt. Iwaki is the highest peak in Aomori Prefecture, which can be viewed from some hotel rooms, and is also called Tsugaru Fuji, and can be seen from anywhere in the Tsugaru Plain, making it a very popular tourist spot.When you come to Hirosaki again, we hope that you will choose Art Hotel Hirosaki City.We appreciate your continued patronage.

8/10 Good

YUKI

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place itself is definitely getting old. The service was great and the staffs were nice. There is a 24HR convenience store right by the entrance so, I got a coffee from them every morning. Right by the Hirosaki station; so it’s easy access to anywhere. I just hope they will update inside soon. Amenities are great. Also, there is a laundry room that takes coins.
Stayed 8 nights in Sep 2022

8/10 Good

Fook Cheong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Not a lot of hotel in hirosaki that's near to the station. This is one that is relatively new and just less than 5 mib to walk from station. The dinner buffet was quite value for money.
Stayed 1 night in Sep 2022

8/10 Good

Su

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Su

Liked: Staff & service
Stayed 4 nights in Feb 2022

10/10 Excellent

Yukiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and had great amenities. I loved that they had an air cleaner/humidifier in the room. I had a lovely view of mount Iwaki from my window, which was a treat! Their bed and pillows are superb and comfortable! They also had a single-cup espresso/coffee maker (similar to Nespresso), so I was able to make a tasty cup of coffee in the room. Bath/shower room was really nice and clean as well. Their breakfast buffet was impressive as well. More than enough choices, and they were delicious. They let you take coffee/tea back to your room as well. Seven-Eleven is on the ground floor, and the hotel is a minute walk from Hirosaki train station as well (super convenient). They have off-site parking but is next door, so it is also a minute walk to the hotel. Friendly staff as well. I had a great experience staying at this hotel!
Stayed 1 night in Dec 2021
Response from Art Hotel Hirosaki City Front on 15 Dec 2021
Thank you very much for staying with us. We would also like to thank you again for taking your time for leaving us such a warm and joyous feedback. We are very much honored, and will try our best to continue providing quality service to our customers. The room you have stayed at is Junior Sweet. It is 44 square meters wide, and we only have one room each on floor 9, 10, and 11. The mentioned Espresso maker is only available at those 3 rooms too. Words of satisfaction from our customers will always be our utmost satisfaction and our source of passion and energy to strive for betterments of our service and hospitality; making our hotel a place where a customer, such as yourself, would want to come back to. We also would like to inform you that we have decided to resume our Dinner Buffet from December 17th. When we have the pleasure of you staying with us again, it would be our pleasure to serve our dinner menu. Lastly, as snow starts to fall in Hirosaki, Mt. iwaki will show us a different landscape creating beautiful scenery which all of us could enjoy only at this time of the year. Again, Thank you so much for your visit, and we would truly love to see you again. Yours Sincerely,

8/10 Good

Amit

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2021

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful service - Booked pre-COVID for a stay that didn’t end up happening due to strict travel restrictions in both the US and JP. Reached out to this hotel to ask for a cancellation despite their “no-cancellation” policy due to what was obviously an extreme, “act-of-God” type circumstance. Initially, the hotel representative I ended up getting in touch with was amenable to refunding my stay, but asked me to check if Expedia was willing to work with them to get me my refund. After numerous attempts to get in touch with Expedia (remember, this was peak COVID and everyone was trying to cancel and refund plans), I finally got them to agree to check in with the hotel’s management company. Expedia had trouble with the language barrier, but what they gathered was that Art Hotel was no longer willing to refund my fare and blamed Expedia for the issue, despite me having paper evidence that their representative agreed to the refund. Completely unwilling to work with me after that despite the situation. Avoid at all costs!
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again!
The Art Hotel is a friendly and economical place to stay. Its located next to Hirosaki station.
Stayed 1 night in Oct 2021
Response from Art Hotel Hirosaki City Front on 16 Oct 2021
Thank you for using Art Hotel Hirosaki City. We would like to thank you again for your contribution during your heavy use. We are very pleased that you enjoyed your stay during your stay. We will continue to strive to improve our services every day, aiming to be a comfortable hotel for our customers. We look forward to seeing Anonymous again from all the staff.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2021
Response from アートホテル弘前シティ フロント on 5 May 2021
この度は、アートホテル弘前シティをご利用いただきまして誠にありがとうございました。 お客様からの貴重なご指摘・ご意見を無駄にせぬよう、快適にお過ごしいただけるホテルにすべく精進してまいります。恐れながらまたお近くにお越しの際は、ご宿泊先の候補として当館をご検討頂き、挽回の機会をいただければ幸いに存じます。 最後になりますが、ご多忙の中、貴重なご意見をいただきまして誠にありがとうございました。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from アートホテル弘前シティ フロント on 30 Mar 2021
この度は、アートホテル弘前シティをご利用いただきまして、誠にありがとうございました。また、ご多忙の中、ご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在中は快適にお過ごしいただけたご様子で、私どもも嬉しく存じます。 またのご利用を、スタッフ一同心よりお待ち申し上げております。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The A/C didn't work properly. The room was hot at night.
Stayed 2 nights in Jul 2020
Response from ARTHOTEL HIROSAKI CITY Reception on 16 Sept 2020
Thank you for staying at Art Hotel Hirosaki City. Air conditioning is managed collectively for all guest rooms.We apologize for the inconvenience.We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
not so good
I felt it was too expensive. I ask them to change the room to bigger one. The breakfast was not satisfied for the amount of money.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location Spacious room Excellent breakfast
Stayed 2 nights in Jul 2019
Response from ART HOTEL HIROSAKI CITY on 18 Sept 2019
Thank you for staying this time. We are looking forward to seeing you again.

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient comfort
I really enjoyed my recent stay at the Art Hotel Hirosaki.. It was so comfortable and conveniently accessible to public transport, taxis etc. The service was great, very friendly and helpful staff. The room was comfortable, clean and nicely fitted out. The bed was cozy and comfy and the bathroom was clean and guests are provided with ample amenities. I will stay again for sure next time I return to Hirosaki. Thank you!
Stayed 2 nights in Apr 2019

8/10 Good

Utaemon

Liked: Staff & service
Generally, this hotel has very nice value. Few korean, no chinese during my stay. 1minute from Hirosaki Station. Excellent morning buffet. Smoking room availability. I was totally satisfied. :)!
Stayed 6 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Convenient, but not comfortable.
The service was good, and the location was great. The breakfast is good if you get it with the room, but probably not worth $20 per person. The room was uncomfortably small and the bathroom was elevated- so you have to step up to get in to it. The room smelled musty. There is no AC... The pillows are indescribably hard...but the location is convenient and good.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
great location - room was really hot with aircon not working tho- lucky we could open the windows
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but comfortable stay
1 minute walk from the train station which helped cause we had a bunch of luggage. Decent for the area and check in was smooth. Local 100 Yen bus had a stop directly infront of the hotel too, so its really convenient.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Old, tiny room - but a great breakfast
Room extremely small and old. Looks like they were moving through a refurb, but hadn’t made it to our room...and we had paid a ‘5* price’ due to peak season. Redeeming features: convenient location and a strong breakfast buffet.
Stayed 1 night in Apr 2019

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel to stay in
Stayed 1 night in Feb 2019

10/10 Excellent

Lev, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a 3mins walk from the Hirosaki station. Once you exit from the station, it is prominently located on your left. Fantastic hotel with excellent frontdesk service. Room is spacious n modern. Breakfast wise, I was totally blown away. Lots n lots variety of delicious food.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Kingkarn

Liked: Cleanliness, property conditions & facilities, room comfort
It's ok.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ro om and gold breakfast
Nice and big room With tage station
Stayed 1 night in Oct 2018

10/10 Excellent

CHAO-KAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hirosaki hotel to stay
We like this hotel which is close to the JR station. The room is large enough for us and the buffet tastes good.
Stayed 1 night in Oct 2018

8/10 Good

hung-chih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Hannah

Liked: Cleanliness, staff & service, room comfort
The hotel was clean, comfortable, and above all HIGHLY convenient. The building could use a design refresh, but that’s a super nit picky criticism. Over all it is a great place to stay.
Stayed 2 nights in Aug 2018
Response from ART HOTEL HIROSAKI CITY Reception on 10 Sept 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and had a great wi-fi connection. The place was next to the JR Hirosaki station; there are some grocery and places to eat. We saw a beautiful Nepta festival.
Stayed 1 night in Aug 2018
Response from ART HOTEL HIROSAKI CITY Reception on 10 Sept 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Liat, Israrl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. No complaints. Will stay again if in Hirosaki. Great breakfast
Stayed 1 night in Aug 2018
Response from ART HOTEL HIROSAKI CITY Reception on 10 Sept 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,