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Reviews of Four Points By Sheraton Heyuan Resort

4 out of 5
Four Points By Sheraton Heyuan Resort
Wandong, Gaopugang, Heyuan, Yuancheng

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from ——酒店总经理 肖畅 on 20 Apr 2021
尊敬的客人，您好！非常感谢您的点评和对酒店的满分认可。感谢您的关注，欢迎您有时间再来体验。酒店全体一直期望客人们能在酒店得到全身心的放松，从都市的节奏中慢下来，感受最舒服的度假！请您继续关注河源巴伐利亚庄园福朋喜来登度假酒店，也期待您的再次光临。祝您生活愉快！

4/10 Poor

ICHEN

Stayed 3 nights in Oct 2023

10/10 Excellent

Chenche

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Sik Kwan

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Lorna Liu on 17 Jun 2020
感谢您选择下榻河源巴伐利亚庄园福朋喜来登度假酒店，并在入住期间为我们提出了宝贵的意见与建议。无论是硬件还是服务，我们都希望能够达到您的标准并使您入住开心愉快。您可在预定时或到店后将您的需求告知我们的服务人员，我们一定会为您精心准备，保证您的完美入住！ 再次诚意致谢！我们期待着您的再次光临！-总经理 肖畅

10/10 Excellent

Thomas kin ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y一←
'不错 一
Stayed 1 night in Nov 2019
Response from Nick Xiao on 17 Jun 2020
感谢您选择下榻河源巴伐利亚庄园福朋喜来登度假酒店，并在入住期间为我们提出了宝贵的意见与建议。无论是硬件还是服务，我们都希望能够达到您的标准并使您入住开心愉快。您可在预定时或到店后将您的需求告知我们的服务人员，我们一定会为您精心准备，保证您的完美入住！ 再次诚意致谢！我们期待着您的再次光临！-总经理 肖畅

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
性價比平平的度假村
有規模的度假村，硬體維持的挺好的 服務人員有熱忱但很明顯地不熟悉整體 入門等級的房間沒有浴缸對於度假型的酒店來說是個敗筆 外圍的餐廳沒有特色
Stayed 1 night in May 2019
Response from Nick Xiao on 17 Jun 2020
感谢您选择下榻河源巴伐利亚庄园福朋喜来登度假酒店，并在入住期间为我们提出了宝贵的意见与建议。无论是硬件还是服务，我们都希望能够达到您的标准并使您入住开心愉快。您可在预定时或到店后将您的需求告知我们的服务人员，我们一定会为您精心准备，保证您的完美入住！ 再次诚意致谢！我们期待着您的再次光临！-总经理 肖畅

4/10 Poor

joohyun

Disliked: Room comfort
말만 쉐라톤
주위에 아무것도 없음 호텔내 음식점 일찍 문닫음 맛없음 온천 수영복 입고 입장가능 ,말로만 있는 헬스장 , 말만 쉐라톤 실제는 모텔
Stayed 1 night in Feb 2019
Response from Four Points by Sheraton Heyuan Resort on 14 Mar 2019
Thank you for taking the time and sharing your feedback regarding your recent experience at Four Points by Sheraton Heyuan Resort with us. We will continue to use the feedback from our customers to improve our services. Thank you for staying with us and we look forward welcoming you back soon. Best regards, Four Points by Sheraton Heyuan Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還會再來
非常好，一定會再來，溫泉水是真的，地方好靚
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店區很大,充滿歐洲山城小鎮色彩,拍照留念很美.
酒店距離河源市舊城區有幾十公里,乘計程車看錶計剛好九十元.我們住一晚帶温泉池房間,小朋友泡的很開心.洒店温泉區,有很多温泉池,水質好,泡得舒服.酒店區有幾家餐廳,中西日式都有,我們選了╴家中餐廳,吃當地客家菜,味道不錯
Stayed 1 night in Aug 2018
Response from 河源巴伐利亚庄园福朋喜来登度假酒店 on 19 Sept 2018
尊敬的宾客，您好！感谢您选择河源巴伐利亚庄园福朋喜来登度假酒店作为此次出行的下榻之所，并与我们一同分享您的入住体验。能够让您的此次入住感到称心如意，我们深感荣幸！我们将继续秉承福朋简约舒适的理念，为您提供更好的服务。诚挚地期待您的再次光临，祝您健康快乐！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店保安部卢明燕服务态度很好
很舒服，服务很好，保安部卢明燕服务态度很好，对人很热心，还根据小朋友的情况，帮忙推荐游玩行程，还有优惠的票务。
Stayed 1 night in Jul 2018
Response from Four Points by Sheraton Heyuan Resort on 25 Jul 2018
尊敬的宾客，您好！感谢您选择河源巴伐利亚庄园福朋喜来登度假酒店作为此次出行的下榻之所，并与我们一同分享您的入住体验。能够让您的此次入住感到称心如意，我们深感荣幸！我们将继续秉承福朋简约舒适的理念，为您提供更好的服务。诚挚地期待您的再次光临，祝您健康快乐！

2/10 Terrible

wuhua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常差
非常差，完全不值这个价格，服务也差，白天竟然不打扫整理房间，投诉后大堂经理还认为是我们自己回来后弄脏的，这个庄园也没啥玩的，华而不实。
Stayed 2 nights in Feb 2018
Response from Public Relations Manager on 6 Mar 2018
尊敬的宾客，您好！感谢您入住河源巴伐利亚庄园福朋喜来登度假酒店，非常抱歉未能令您此次入住感到满意，我们会加强员工服务意识和技能的培训，避免类似问题的再次出现。在福朋，我们竭尽所能，助您尽享随心所欲的旅程。诚挚地期待您的再次光临，祝您健康快乐！

8/10 Good

suk han Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel with good service
the service for this hotel is super good. The staffs are very nice. But some facilities are not yet ready to customers, and there are many constructions, so dusty! But really good hotel!