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Reviews of Boutique Suites Heidelberg Alte Zigarrenmanufaktur

4 out of 5
Boutique Suites Heidelberg Alte Zigarrenmanufaktur
Römerstrasse 80, Heidelberg

Reviews

9.4

Exceptional

Rating 10 - Excellent. 24 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

susan

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and luxurious room. A 10 min walk to the center of town.
Stayed 1 night in Feb 2020

10/10 Excellent

Yasaman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with nice architecture
On arrival we were greeted professionally by the owner and she introduced the room to us in a pleasant manner. The building and architecture was amazing and we loved it. The atmosphere and the ambience of the hotel was wonderful. We stayed in the 2 bedroom suite. It was very spacious, the decor was cozy and comfortable. Overall a wonderful experience. Definitely will stay again if we come back to Heidelberg.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and helped us sort out a booking mix-up that was the result of a third party error. They had great suggestions and were so pleasant and easy to work with!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, place was clean; good a/c, tv channels, good location
Stayed 3 nights in Jul 2019

10/10 Excellent

Sowoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Jeffrey, Okemos, Michigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property - very large and comfortable. It’s set up as an apartment so there’s no full time front desk. You will need to let them know when you are arriving, and if you will be delayed, but they were very accommodating for us, as we were delayed in arriving. Near the old city, and the train station, but it’s a bit of a walk. Great place to stay.
Stayed 3 nights in Apr 2019

6/10 Okay

jun kai

Liked: Property conditions & facilities, room comfort
The good points were the rooms were very stylish,modern, comfortable and clean, also we had welcome drinks in the room which was nice. Though we did not have the room at the side of the apartment which had the lift, the hotel people were kind enough to send someone to help us with our baggage up the stairs The bad point was that we did not have our room cleaned for 3 days. It was only during check out that we realised that we had to hang the sign which says "room is ready for service" if we wanted the room cleaned. This was not mentioned to us during check in and is very confusing as this was opposite from the norm which was to hang the sign if you do not want the room to be cleaned.
Stayed 1 night in Oct 2018

10/10 Excellent

June, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well equipped property. Nice staff and easy to access.
Stayed 2 nights in Oct 2018

10/10 Excellent

TJ, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is where you want to stay! Lovely staff, beautiful building with quirky rooms and everything you need. I was concerned when it was so hot that there wasn’t central air, but they gave us our own AC unit that worked so well we had to turn it off at Night. Great space, kitchen and wash machine were excellent. I will stay again
Stayed 2 nights in Aug 2018

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very nicely furnished and clean. Unfortunately, the air conditioning was broken, so the rooms were very hot. With all the windows open to get air, the vehicle and train traffic was very loud. The walk to the city center was a bit longer than anticipated.
Stayed 1 night in Jul 2018

10/10 Excellent

Lucas, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great unit within walking - biking distance to all the sites. The on site manager was very helpful and pleasant. He went out of his way to help make our stay a pleasant one. The only negative was the hot days and the loud street. Without air conditioning we had to keep the “Quality windows and shutters “closed at night because of road noise, that worked well for that But made it very hot and uncomfortable at night. I recommend this unit but not if it’s going to be in the 90’s.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Family Apartment
From the moment we arrived, we felt at ease and at home. We all wish we could have stayed longer.
Stayed 1 night in Jul 2018

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Geraldine for the outstanding place
Outstanding service and warmest reception. Super clean with attention to every detail. Special Welcoming treats from Geraldine. An unforgettable experience!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from AZM on 4 Apr 2018
Thank you very much for your fantastic review! We are very pleased that you enjoyed your stay with us. Should you return to Heidelberg in the future, we would be delighted to welcome you back! Best wishes, your team at the Alte Zigarrenmanufaktur

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from AZM on 4 Apr 2018
Thank you very much for your fantastic review! We are very pleased that you enjoyed your stay with us. Should you return to Heidelberg in the future, we would be delighted to welcome you back! Best wishes, your team at the Alte Zigarrenmanufaktur

2/10 Terrible

KAKO

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Alte Zigarrenmanufaktur on 27 Jul 2023
Kako, we are sorry, not to be able to offer a free cancellation very short notice on the day of arrival.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Thank you for your feedback on 21 Jan 2020
Dear Guest, We really appreciate your time leaving us this lovely review. Thank you very much again for staying with us and for trusting us. All the best, The Team of the Boutique Suites Heidelberg

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr empfehlenswert. Das Haus machte/macht sich sehr viel Mühe, seinen Gästen zu gefallen.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr Familienfreundlich! Kinder hatten ein tolles Kinderzimmer mit reichlich Spielzeug 😊 Insgesamt sehr geräumig und viel Platz! Eigene Verpflegung durch voll ausgestattete Küche! Einfach Klasse & Dankeschön!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
棒
很好很享受
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien Hotel muy buen servicio . Podrían modernizarlo un poco más si. Embargo vale la pena
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es gab nichts auszusetzen, alles rundherum durchdacht und einfach einladend zum verweilen. Jederzeit wieder. Ein echter Geheimtip.
Stayed 2 nights in May 2019
Response from Geraldine on 4 Jun 2019
Lieber Gast, haben Sie besten Dank für diese großartige Rückmeldung, die uns sehr freut! Wir sind stets bemüht, einen Aufenthalt für unsere Gäste so angenehm als möglich zu gestalten, und es motiviert uns sehr, wenn sich unsere Gäste bei uns so wohlfühlen. Herzliche Grüße aus der Alten Zigarrenmanufaktur, Geraldine & Team

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kostenloses Upgrade😍
Wir wurden direkt sehr freundlich empfangen und fragten nach ob unser Zimmer mit einer Klimaanlage ( da Hitzeperiode im Juli '18 ) ausgestattet sei. Da dies nicht der Fall war bot man uns direkt ein Upgrade an. Das Zimmer ist sehr geschmackvoll eingerichtet und mit vielen gut durchdachten Raffinessen Versehen. Es lässt keine Wünsche offen, wenn man etwas bemängeln möchte wäre es dass ein kleines und großes Messer zum schneiden von Gemüse fehlt, aber das wäre jammern auf hohem Niveau. Auf jeden Fall wollen wir Heidelberg noch einmal besuchen und werden mit Vorliebe wieder hier einkehren.😍
Stayed 3 nights in Jul 2018