I was on my way back from Albuquerque & Tucson. The roads become slippery. I’m very nervous driving in bad winter conditions. I pulled over shaking becomes I was all over the road. While I was making reservations I misspelled my last name while texting with my shaky hands. Sam was very patient with me and helped me resolve my issue. Kudos to you Sam for helping me while I was so stressed out! Keep up the great customer service! My room is just lovely! So warm & Cozy! Decorated beautifully.