Travelodge UK Hay on Wye hotels

"Utter gem. Glorious setting. The building is super old and has a lovely feeling of tradition. The staff were first class. Utter joy. "

"No hot water and when we arrived (it had clearly been an issue as we heard other guests talk about it) no one mentioned it. Someone from our party went to ask reception and they were very dismissive. The next day still no hot water, I understand they couldn’t have fixed it there and then but they could if been proactive is telling us and offering to try and fix it."

"Amazing helpful staff Lovely food brilliant chef/chefs Bar staff reception breakfast team I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got recommend room 21 the hotel is brilliant Booked again to go in August lovely country walks "

"Extremely disappointed - spa and pool closed due to building work, not clearly stated on Expedia. Specifically booked for these facilities after a very long drive. Hotel needed updating and didn’t feel immaculately clean. Front desk was a mess. Paid £144 for one night in a room that felt like a Premier Inn room with a fridge added. Stains on carpet, no pictures or nice touches apart from robes and slippers. Sofabed looked tired and old. Cooked breakfast was good but continental had only mandarin segments - no other fruit and no choice of cereals or pasties. Dining room was bland and dark with no atmosphere - we asked to put music on as it was deathly quiet. Best thing was free parking in a lovely historic town and the shoe shop opposite which was a Sketchers outlet selling end of line with at least 50% discount. Thai restaurant a few doors down from hotel was excellent with outstanding food. Wouldn’t stay again. "

"Friendly, helpful, welcoming staff. Comfortable rooms with good ensuite facilities at a great price. Restaurant has excellent dishes at good prices and the bar serves a good range of drinks again at good prices. A Continental Breakfast is included and there is no cooked breakfast option. The only drawback is the lack of a lift and one or two floors are a bit unveven but to be expected at over 400 years old. "

"What a lovely hotel, staff were excellent. The hotel has a relaxing vibe and I would have no problem returning or recommending to anyway visiting the area"

"It’s a nice small inn for staying a couple of nights. The room must be recently renovated with a nice bathroom. The only surprise was that I booked with breakfast but the hotel only provided a simple breakfast ; coffee and toast. Otherwise you need to pay extra. I wish they stayed more information on their booking information regarding the breakfast options. To me it’s a little bit too cheap for them to operate their business in this way."

"Room was the most out dated I've ever stayed in. TV didn't work. "

"Amazing location. Bikers pub, excellent motor bikes and people. Atmosphere was welcoming and friendly. The plumbing needs sorting! Every time we turned a tap/ shower on the noise of the pipes was awful, especially in the night. Probably keeping guests awake. Overall great stay, food, hospitality."