Beach nearby, white sand

Reviews of Hawks Nest Motel

3.5 out of 5
Hawks Nest Motel
3-5 Yamba Street, Hawks Nest, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 163 out of 258 reviews" "
Rating 8 - Good. 79 out of 258 reviews" "
Rating 6 - Okay. 10 out of 258 reviews" "
Rating 4 - Poor. 5 out of 258 reviews" "
Rating 2 - Terrible. 1 out of 258 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Carole, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle obviously loves her job. The motel isn’t posh, but is excellent value for money, very comfortable with speedy wifi in a quiet, picturesque location. The pelicans at the end of the street are a bonus. This is my second time here and I’ll be back.
Stayed 1 night in Nov 2020
Response from Hawks Nest Motel on 3 Jan 2021
Hi Carole Thank you very much for your review - I do love my job and Hawks Nest. It is a lovely place to visit. Hope to see you again soon. Regards Michele

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat as a pin and cosy.
The room and premises were spotlessly clean and very well maintained. Staff most friendly and obliging. Very comfy bed. Kitchen in the room was excellent and made life easier as the weather was dismal.
Stayed 2 nights in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi Robyn Thank you very much for your review. It was unfortunate that the weather wasn't better for you but maybe next time! We pride ourselves on clean comfortable accommodation with a smile. Cheers and hope to see you again. Michele & Peter

10/10 Excellent

Lee, Sydney NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable, close to amenities, shops and beaches. Friendly management.
Stayed 3 nights in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi Lee Thanks. It is lovely to receive reviews that shows you were obviously happy with the service and facilities we offer - we aim to please with excellent friendly customer service. We are very close to everything and an easy walk or drive - glad you had a good time. Regards Michele

10/10 Excellent

John, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely room with pool access. Spacious. Michelle was really helpful with advice on where to eat on a Sunday. Very friendly
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi John Thank you and it was a pleasure to assist you. We have a lovely region and it is nice that our guests can experience it also - see you again. Michele & Peter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi Thank you for your review and we hope you can visit again soon. Cheers Michele & Peter

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Hawks Nest Motel on 18 Oct 2020
Dear Anonymous Thank you for the great review of 5 out of 5. Michele

10/10 Excellent

KP, ACT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Staff are very friendly and welcoming.
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 17 Oct 2020
Hi KP Thank you for taking the time to review us and we certainly hope to see you again soon. Michele

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 10 Oct 2020
Hi Anomymous Thank you for taking the time to place a review of our motel. You obviously enjoyed your stay and hoping you may return again in the near future. Regards Michele & Peter

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 7 Oct 2020
Hi Greg Thank you for taking the time to give us a review, it is greatly appreciated. It appears that you were satisfied with what we have to offer our guests and what the local area offers the visitor. Michele

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Hawks Nest Motel on 7 Oct 2020
Hello You obviously enjoyed your stay and our facilities - thank you. Hope to see you again soon. Regards Michele

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotlessly clean, very neat rooms. Very comfy beds. The pool looked great but we didn’t use it. Very close to shops and cafes. Friendly service.
Stayed 1 night in Sep 2020
Response from Hawks Nest Motel on 22 Sept 2020
Hi Louise Glad you enjoyed your stay and maybe next time you can test the pool which looks so inviting with this great weather we are having. Michele

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel close to the water
An overnight stay, very welcoming after the drive from Sydney. helpful advice on where to eat and what to see. Large quiet room, good value. Must be the cleanest motel room I have seen. Nice evening at the Golf Club
Stayed 1 night in Sep 2020
Response from Hawks Nest Motel on 19 Sept 2020
Hi Michael Thank you and it is great that our guests notice the extra effort we go to in keeping our rooms exceptionally clean and comfortable for our guests to relax and enjoy. And yes, the food at the Golf Club is good - glad you had a nice evening. See you again soon! Michele & Peter

10/10 Excellent

Mik, Sydney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Friendly staff. Quiet location
Stayed 1 night in Sep 2020
Response from Hawks Nest Motel on 19 Sept 2020
Hi Mik Thank you for your thoughts, we trust that you enjoyed your stay and hope to see you again in the near future. Regards Michele & Peter

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Clean and comfortable
Stayed 1 night in Jul 2020
Response from Hawks Nest Motel on 14 Jul 2020
Hi Gerard. Thank you for your review and we hope to see you again soon. Regards Michele

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and comfortable. Everything you need for a quiet couple days away
Stayed 2 nights in Jun 2020
Response from Hawks Nest Motel on 7 Jul 2020
Hi Jo Thank you for taking the time to review us and I am happy to hear that you found our facilities suitable and comfortable. Hoping to see you again in the near future. Regards Michele

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean & comfortable room.
On arrival the owner Michelle was very helpful explaining all the features of the area and offered a couple of suggestions on where to dine for the evening. Our room was large with a small balcony overlooking the pool. The room presented well and was exceptionally clean and inviting. The bathroom was also large giving plenty of room for two people to easily get ready at the same time. The bed was very comfortable for a good nights sleep. There is an IGA close by the Motel if needed and Tea Gardens is a short drive for additional shops.
Stayed 1 night in Jun 2020
Response from Hawks Nest Motel on 18 Jun 2020
Hello Neville. I am super happy that you enjoyed your experience at Hawks Nest Motel and that we supplied you with enough information to make things a little easier to find and explore this beautiful area. Hoping you can visit again soon. Thanks Michele

10/10 Excellent

Carole, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michelle couldn’t have been more helpful or informative
Stayed 1 night in Jun 2020
Response from Hawks Nest Motel on 18 Jun 2020
Hi Carole Cheers, it was a pleasure chatting with you and letting you know what we had to offer our guests both in-house and in the local area. We are lucky indeed to have this little piece of paradise! Hope to see you again on one of your road trips. Take care. Michele

10/10 Excellent

J scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definite 4 rating.
The room we stayed in was completely renovated. The owner is in the process of upgrading the entire complex. Very helpful at check in.
Stayed 1 night in Feb 2020

8/10 Good

Anthony, Corlette

Travelled with partner
Liked: Cleanliness, staff & service
It was clean well presented and convenient. Quite satisfactory for our puposes.
Stayed 2 nights in Feb 2020
Response from Michele on 9 Apr 2020
Thank you Anthony. Glad that we met your expectations and hope to see you again soon.

4/10 Poor

Mike, The Entrance NSW

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to cancel this booking as our house got flooded and we could not leave the area as we needed to clean up see insurers ect. I contacted the manager and she refused to assist or give me a credit because I had made the booking online. Very disappointed with the lack of empathy.
Stayed 3 nights in Feb 2020

6/10 Okay

Carolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean and comfortable
Accommodation was clean and comfortable although our room was not serviced while we were there.The room had a kichenette, a large bathroom and a balcony. The balcony was a handy space that we used a lot. However we were puzzled by rules concerning family groups using the BBQ area. Our visiting daughter and son in law felt most unwelcome when they joined us for a BBQ and were told they must leave by 8.30. No one else was using the area, it was raining and we certainly weren't noisy! Very offputing!
Stayed 3 nights in Feb 2020
Response from Michele on 9 Apr 2020
Hello Carolyn As new owners of the Hawks Nest Motel since your stay, we hope that you do return, we would be only too happy for your family to join you in the BBQ area. We try to create a nice family atmosphere and no better way than with an Aussie BBQ. Our focus is on good customer service along with comfortable and clean facilities. Not to mention a great pool area. We hope to welcome you in the near future. Regards Michele & Peter

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and the swimming pool there is room for improvement in regards to cleanliness
Stayed 1 night in Jan 2020
Response from Di on 29 Jan 2020
thanks for your review, I'm sorry you didn't identify yourself, so that we can check the issue you in your room because we pride ourselves on our cleanliness

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterfront location.Close to everything. Spotless rooms and comfy beds. The swimming pool was amazing and the hosts were very cordial and welcoming. Perfect holiday destination. Thanks Golam
Stayed 2 nights in Jan 2020
Response from Di on 22 Jan 2020
we are pleased you enjoyed beautiful Hawks Nest and the facilities we offer at the Motel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from di on 22 Jan 2020
thank you for your kind review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good location and great value at a busy time of year
Stayed 4 nights in Dec 2019
Response from di on 4 Jan 2020
thanks for your review. Hope to see you again sometime

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from di on 1 Jan 2020
thank you for kind review

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019
Response from Di on 28 Dec 2019
thank you for your review. We hope to see you again sometime

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The hotel is in a good location. The room was clean on the inside. There was a huge spa bath with a shower over it that made it extremely hard to get into to have a shower and was very slippery to get out of .unsafe.Also steep stairs with a very scary rickety rail at the top. there were gaps around the entrance door frame that allowed insects to come into the room. The door rattled all night sounding like someone trying to get in as it was so loose. The balcony had cobwebs as did the pool area .the pool furniture was dirty. The man who ran the place was extremely rude to my daughter who visited us on the 2nd day as she lives close-by. The reason that i booked this hotel was so that we could be close to our daughter's house where we spend most of our time and soas my grandchildren could have a swim and maybe dinner with us there. The owner told us the children couldn't swim in the pool and that my daughter and grandchildren were not allowed in our room. There was noone in the pool the children were well behaved and quiet. For some reason he said there's only 2 ppl allowed in that room as if we would have 3 adults and 2 children in small room with 1 bed. He was unreasonable and upset my daughter and us. The children have been welcomed for a visit at many other hotels where we have stayed over the years .never come across such a nasty unreasonable person. also pretended that he was just the cleaner. Not good business especially at Christmas. Donot recommend and will not ret
Stayed 2 nights in Dec 2019
Response from DI on 28 Dec 2019
Dear Pam and Brian Leopold, thanks for your review. The upstairs spa room with river views does have a big spa, most guests really enjoy that feature, and bath mats are supplied so that the floor wont be slippery.We will look into the rattling door,and apologise for the inconvenience, we have not had any previous comments. I'm sure you will understand, that with level 3 water restrictions in place, and the current fall out of ash from the bush fires, its very difficult to keep the pool furniture as clean as we would like it. We turned a blind eye to your grandchildren swimming in the pool with you, even though the sign at the gate is GUESTS ONLY. Hawks Nest has the most beautiful beaches and Tea Gardens has a public swimming pool. Your daughter was noticed walking a dog on the property, to take it for a swim, and then drove off in a car that had been parked on site all night. We had no idea how many people actually stayed in the room. Had you given us the courtesy of asking if you could have family over, we would not have needed to confront you, but simply welcomed you all to enjoy the facilities. It was a case of miscommunication , and it was never our intention to upset you. Should you choose to stay with us again, I would recommend a room on the lower ground floor, with easy access to the shower.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hosts, great place, love the beaches and place
Stayed 1 night in Dec 2019
Response from Brett and Di on 27 Dec 2019
thanks so much for the kind review, we are glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from di on 27 Dec 2019
thanks choosing to stay at Hawks Nest Motel and for the great review

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from di on 2 Dec 2019
Thanks for your kind review Timothy

4/10 Poor

Jacqueline

Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from di on 20 Nov 2019
Hi Jacqueline, thanks for the review. Could you please send me an email with details of your concerns, so that I can address the issues. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned, our room had water views, quite spacious, seriously comfortable beds.
Stayed 3 nights in Oct 2019
Response from di on 31 Oct 2019
thanks for kind review

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate Motel, excellent Hosts, excellent accommodation in quiet area of beautiful Hawks Nest. Would recommend this Motel to everyone and will definitely stay here again.
Stayed 4 nights in Oct 2019
Response from di on 31 Oct 2019
thanks for your review, we hope to see you again sometime

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went really well. The motel is well run, well located and our room was perfect for our family. I’d happily return for another stay.
Stayed 1 night in Oct 2019
Response from di on 31 Oct 2019
thanks for your review, we hope to see you again some time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from di on 31 Oct 2019
Thank you for the review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good sized family room - clean, everything we needed for an overnight stay - just sorry we didn’t have time to use the pool - looked lovely!
Stayed 1 night in Oct 2019
Response from di on 31 Oct 2019
thanks for your kind review, we hope to see you agian some time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and Great location. Friendly helpful hosts. Nice having a back balcony for fresh air. Had all we needed including the cutlery etc.
Stayed 3 nights in Oct 2019
Response from brett on 10 Oct 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from brett on 10 Oct 2019
thank you

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
A magic part of Australia
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was lovely, clean room and friendly management
Stayed 1 night in Sep 2019
Response from Di on 26 Sept 2019
Thanks for staying with us. We appreciate your revew

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Di on 26 Sept 2019
Thanks for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Di on 26 Sept 2019
thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property was just lovely, only wish we could have stayed longer Lovely staff Very helpful Nestled in suburbia away from the hustle and bustle but close enough to go out if want No road noise at all, Just great !!
Stayed 1 night in Sep 2019
Response from DI on 20 Sept 2019
thanks for your kind review. Really happy that you enjoyed your stay

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near beach
Comfortable, quiet and in a pretty spot.
Stayed 1 night in Aug 2019
Response from di on 12 Sept 2019
Thanks for your review. We happy you enjoyed Hawks Nest

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from di on 12 Sept 2019
Thanks so much for your kind review

10/10 Excellent

Bob, Sydney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely neat & tidy lil motel, well run by considerate people. Didn’t get a chance to use the pool but the room was clean & very comfortable. Thanks Di for providing just what I needed in Hawks Nest.
Stayed 1 night in Aug 2019
Response from di on 12 Sept 2019
Thanks Bob, for your kind review. We look forward to seeing you again sometime

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from di on 12 Sept 2019
Thank you for your review

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly owners. Great location. Comfortable room
Stayed 7 nights in Aug 2019
Response from Di on 14 Aug 2019
thanks for your kind review. We hope you can stay with us again sometime

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from Di on 6 Aug 2019
Dear Anonymus, could you please share with us the reason for your rating so that we can act on your feedback and improve where possible