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Michelle obviously loves her job. The motel isn’t posh, but is excellent value for money, very comfortable with speedy wifi in a quiet, picturesque location. The pelicans at the end of the street are a bonus. This is my second time here and I’ll be back.
Carole
Stayed 1 night in Nov 2020
Response from Hawks Nest Motel on 3 Jan 2021
Hi Carole
Thank you very much for your review - I do love my job and Hawks Nest. It is a lovely place to visit. Hope to see you again soon. Regards Michele
The room and premises were spotlessly clean and very well maintained. Staff most friendly and obliging. Very comfy bed. Kitchen in the room was excellent and made life easier as the weather was dismal.
Robyn
Stayed 2 nights in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi Robyn
Thank you very much for your review. It was unfortunate that the weather wasn't better for you but maybe next time! We pride ourselves on clean comfortable accommodation with a smile. Cheers and hope to see you again. Michele & Peter
Quiet, comfortable, close to amenities, shops and beaches. Friendly management.
Lee
Stayed 3 nights in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi Lee
Thanks. It is lovely to receive reviews that shows you were obviously happy with the service and facilities we offer - we aim to please with excellent friendly customer service. We are very close to everything and an easy walk or drive - glad you had a good time. Regards Michele
It was a lovely room with pool access. Spacious. Michelle was really helpful with advice on where to eat on a Sunday.
Very friendly
John
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 30 Oct 2020
Hi John
Thank you and it was a pleasure to assist you. We have a lovely region and it is nice that our guests can experience it also - see you again. Michele & Peter
Lovely place to stay. Staff are very friendly and welcoming.
KP
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 17 Oct 2020
Hi KP
Thank you for taking the time to review us and we certainly hope to see you again soon.
Michele
10/10 Excellent
Verified traveller
9 Oct 2020
Verified traveller
Stayed 1 night in Oct 2020
Response from Hawks Nest Motel on 10 Oct 2020
Hi Anomymous
Thank you for taking the time to place a review of our motel. You obviously enjoyed your stay and hoping you may return again in the near future. Regards Michele & Peter
Hi Greg
Thank you for taking the time to give us a review, it is greatly appreciated. It appears that you were satisfied with what we have to offer our guests and what the local area offers the visitor.
Michele
10/10 Excellent
Verified traveller
3 Oct 2020
Verified traveller
Stayed 2 nights in Sep 2020
Response from Hawks Nest Motel on 7 Oct 2020
Hello
You obviously enjoyed your stay and our facilities - thank you. Hope to see you again soon.
Regards Michele
An overnight stay, very welcoming after the drive from Sydney. helpful advice on where to eat and what to see. Large quiet room, good value. Must be the cleanest motel room I have seen. Nice evening at the Golf Club
Michael
Stayed 1 night in Sep 2020
Response from Hawks Nest Motel on 19 Sept 2020
Hi Michael
Thank you and it is great that our guests notice the extra effort we go to in keeping our rooms exceptionally clean and comfortable for our guests to relax and enjoy. And yes, the food at the Golf Club is good - glad you had a nice evening.
See you again soon!
Michele & Peter
clean and comfortable. Everything you need for a quiet couple days away
Jo
Stayed 2 nights in Jun 2020
Response from Hawks Nest Motel on 7 Jul 2020
Hi Jo
Thank you for taking the time to review us and I am happy to hear that you found our facilities suitable and comfortable. Hoping to see you again in the near future. Regards Michele
On arrival the owner Michelle was very helpful explaining all the features of the area and offered a couple of suggestions on where to dine for the evening.
Our room was large with a small balcony overlooking the pool. The room presented well and was exceptionally clean and inviting.
The bathroom was also large giving plenty of room for two people to easily get ready at the same time.
The bed was very comfortable for a good nights sleep.
There is an IGA close by the Motel if needed and Tea Gardens is a short drive for additional shops.
Neville
Stayed 1 night in Jun 2020
Response from Hawks Nest Motel on 18 Jun 2020
Hello Neville. I am super happy that you enjoyed your experience at Hawks Nest Motel and that we supplied you with enough information to make things a little easier to find and explore this beautiful area. Hoping you can visit again soon. Thanks Michele
Michelle couldn’t have been more helpful or informative
Carole
Stayed 1 night in Jun 2020
Response from Hawks Nest Motel on 18 Jun 2020
Hi Carole
Cheers, it was a pleasure chatting with you and letting you know what we had to offer our guests both in-house and in the local area. We are lucky indeed to have this little piece of paradise! Hope to see you again on one of your road trips. Take care. Michele
I had to cancel this booking as our house got flooded and we could not leave the area as we needed to clean up see insurers ect.
I contacted the manager and she refused to assist or give me a credit because I had made the booking online.
Very disappointed with the lack of empathy.
Accommodation was clean and comfortable although our room was not serviced while we were there.The room had a kichenette, a large bathroom and a balcony. The balcony was a handy space that we used a lot. However we were puzzled by rules concerning family groups using the BBQ area. Our visiting daughter and son in law felt most unwelcome when they joined us for a BBQ and were told they must leave by 8.30. No one else was using the area, it was raining and we certainly weren't noisy! Very offputing!
Carolyn
Stayed 3 nights in Feb 2020
Response from Michele on 9 Apr 2020
Hello Carolyn
As new owners of the Hawks Nest Motel since your stay, we hope that you do return, we would be only too happy for your family to join you in the BBQ area. We try to create a nice family atmosphere and no better way than with an Aussie BBQ. Our focus is on good customer service along with comfortable and clean facilities. Not to mention a great pool area. We hope to welcome you in the near future. Regards Michele & Peter
Liked the location and the swimming pool
there is room for improvement in regards to cleanliness
Verified traveller
Stayed 1 night in Jan 2020
Response from Di on 29 Jan 2020
thanks for your review, I'm sorry you didn't identify yourself, so that we can check the issue you in your room because we pride ourselves on our cleanliness
Waterfront location.Close to everything. Spotless rooms and comfy beds. The swimming pool was amazing and the hosts were very cordial and welcoming.
Perfect holiday destination.
Thanks
Golam
Verified traveller
Stayed 2 nights in Jan 2020
Response from Di on 22 Jan 2020
we are pleased you enjoyed beautiful Hawks Nest and the facilities we offer at the Motel
thank you for your review. We hope to see you again sometime
4/10 Poor
Verified traveller
27 Dec 2019
Liked: Cleanliness
Disliked: Staff & service
The hotel is in a good location. The room was clean on the inside. There was a huge spa bath with a shower over it that made it extremely hard to get into to have a shower and was very slippery to get out of .unsafe.Also steep stairs with a very scary rickety rail at the top. there were gaps around the entrance door frame that allowed insects to come into the room. The door rattled all night sounding like someone trying to get in as it was so loose. The balcony had cobwebs as did the pool area .the pool furniture was dirty. The man who ran the place was extremely rude to my daughter who visited us on the 2nd day as she lives close-by. The reason that i booked this hotel was so that we could be close to our daughter's house where we spend most of our time and soas my grandchildren could have a swim and maybe dinner with us there. The owner told us the children couldn't swim in the pool and that my daughter and grandchildren were not allowed in our room. There was noone in the pool the children were well behaved and quiet. For some reason he said there's only 2 ppl allowed in that room as if we would have 3 adults and 2 children in small room with 1 bed. He was unreasonable and upset my daughter and us. The children have been welcomed for a visit at many other hotels where we have stayed over the years .never come across such a nasty unreasonable person. also pretended that he was just the cleaner. Not good business especially at Christmas. Donot recommend and will not ret
Verified traveller
Stayed 2 nights in Dec 2019
Response from DI on 28 Dec 2019
Dear Pam and Brian Leopold,
thanks for your review.
The upstairs spa room with river views does have a big spa, most guests really enjoy that feature, and bath mats are supplied so that the floor wont be slippery.We will look into the rattling door,and apologise for the inconvenience, we have not had any previous comments.
I'm sure you will understand, that with level 3 water restrictions in place, and the current fall out of ash from the bush fires, its very difficult to keep the pool furniture as clean as we would like it.
We turned a blind eye to your grandchildren swimming in the pool with you, even though the sign at the gate is GUESTS ONLY.
Hawks Nest has the most beautiful beaches and Tea Gardens has a public swimming pool.
Your daughter was noticed walking a dog on the property, to take it for a swim, and then drove off in a car that had been parked on site all night.
We had no idea how many people actually stayed in the room.
Had you given us the courtesy of asking if you could have family over, we would not have needed to confront you, but simply welcomed you all to enjoy the facilities.
It was a case of miscommunication , and it was never our intention to upset you.
Should you choose to stay with us again, I would recommend a room on the lower ground floor, with easy access to the shower.
First rate Motel, excellent Hosts, excellent accommodation in quiet area of beautiful Hawks Nest. Would recommend this Motel to everyone and will definitely stay here again.
Carole
Stayed 4 nights in Oct 2019
Response from di on 31 Oct 2019
thanks for your review, we hope to see you again sometime
10/10 Excellent
Verified traveller
Travelled with family and small children, Business traveller
The property was just lovely, only wish we could have stayed longer
Lovely staff Very helpful
Nestled in suburbia away from the hustle and bustle but close enough to go out if want
No road noise at all,
Just great !!
Verified traveller
Stayed 1 night in Sep 2019
Response from DI on 20 Sept 2019
thanks for your kind review. Really happy that you enjoyed your stay
A lovely neat & tidy lil motel, well run by considerate people. Didn’t get a chance to use the pool but the room was clean & very comfortable. Thanks Di for providing just what I needed in Hawks Nest.
Bob
Stayed 1 night in Aug 2019
Response from di on 12 Sept 2019
Thanks Bob, for your kind review. We look forward to seeing you again sometime