Hotels in Hato Rey Norte, San Juan

"Just don't do it. Hotel was pretty, room was also pretty, so its a shame. Very poor management. Strong perfume smell in lobby (stronger than victoria secret smell), rooms werent ready so they vaccumed and steam cleaned AROUND us as we tried to snooze in the lobby at 2:30/3pm in the afternoon. Painting hallways on the room floors - again - middle of the day during a full spring break season with children - so sign, no fan, and no windows could open so there was a strong paint smell. We were gone all day and rooms still werent cleaned by 3pm - we were told 5pm was the allowable cutoff. Cleaning was average. only one person did the usual "hotel" stuff like folding over the toilet tissue and making the room feel "done". "buffet breakfast" was really "continental breakfast" - didnt even include the usual batch of scrambled eggs. it was so diappointing, we didnt bother to go back after the first morning. The AC in the room could not be lowered or shut off so the tech said we could just turn the circuit breaker off - yet the room was still abnormally cold while it was 85 degrees outside. Pool was nice, but only good till around 3-ish, b/c the sun gets blocked by a huge parking garage. I did speak to management, but i booked through expedia, so they couldnt do much for us financially. disappointed with this hotel, especially considering the HIGH price "

"The carpet was filthy dirty to the point that our feet soles turned black. The reception was in a strange setup. Breakfast was terrible. Way too expensive for what we got. "

"The pool was beautiful. Hotel was clean and fun! Staff by the pool were awesome. I would love to see more water stations around the property."

"Not clean poor service "

"They entered our room without permission, horrible experience "

"Absolutely loved this place. Yes, it’s dated. But it had everything i needed to make my quick getaway enjoyable. A special thank you to Louis at the pool side bar. He was incredible. So attentive and thoughtful. 10/10 service from him. Pools. Jacuzzi. Beach. Everything in walking distance. Not much else you could ask for. Also, thank you to Melany, Angel and Andres for the daily text check ins and quick fixes when needed. Definitely returning. "

"Not my favorite place. "

"Friendly staff and clean room. "

"Pro’s: Affordable price. $25 food voucher per day (can be used for breakfast, lunch, or dinner). Free towels, chairs and umbrellas at the beach front. Beach is very close by, maybe 3 min walking. Local hotels have servers at the beach that will bring you drinks and food. Bed was extremely comfortable. Staff is sweet, friendly and accommodating. Many restaurants close by within walking distance. Cons: Security latch inside the room was broken, but the room had a 2nd lock so it was fine. Elevator was out of order due to water damage. The floor in the room was a little dirty, you can tell it wasn’t swept. The hotel overall is a bit outdated and needs repairs, but they were doing some renovations while we were there so hopefully this will help. Also, the room was damp, so you can tell they don’t have the best ventilation system. Lots of construction happening on the roads near the hotel. "