Hotels in Hato Rey Norte, San Juan

" The first thing i want to tell you is, we arrived at 9pm and there was nothing to eat, no room service, not one restaurant open past 9pm, then on top of that, some of the staff was very rude "

"The room was so hot the ac didnt keep the room cold had a ton of ants in our room on the 8th floor th the fire alarm kept going off during the night and there was no one there in the middle of the night to fix it and it went off again the next night the double bed room included a couch bed which no adult can sleep on and not wake up needing a chiropractor will not be returning the views were nice though"

"Poolside seating was in disrepair. Poolside lounge chairs need to be repaired "

"It was ok"

"The hotel was okay. Breakfast was muffins and cereal. The building seemed a little dated."

"Don’t have pets "

"This is the second time I stay here for my trip and never had issues but this time housekeeping didn’t come to clean my room, I had to call the front office to ask why. I did not have the DND sign up and it took hours to get the roomed cleaned I did not like that. "

"Our stay started with a major issue. The morning after our late arrival (1:30 AM), we discovered our room carpet was completely soaked due to a ceiling leak. This caused water damage to my suitcase, including shoes, clothing, and personal items, as well as our 5-year-old daughter’s backpack with books and toys. We estimate about $1,000 in damage. Although we were moved to another room and given one night compensation, this was agreed to before we understood the full extent of the damage. When I later asked about additional help and laundry support, the process was frustrating and required multiple trips to the front desk. Communication between managers was inconsistent and we did not receive much empathy during the situation. The only apology we received was from a security guard helping with the report. We were also initially charged for both nights and had to return to have the reimbursement corrected. Additionally, both hot tubs were out of service. The location is great, but the way this situation was handled took time away from our family vacation and did not meet the level of service we expected from a Hilton property. There are plenty of hotels in the area that will treat you better. If you have a choice, stay somewhere else. "

"The resort was very nice and clean . The staff was friendly and accommodating "