Condominium Resorts in Hato Mayor

"I’m giving this hotel two stars mainly because the beachfront location is beautiful and the staff was genuinely friendly. Unfortunately, friendliness does not always translate into good customer service. We stayed for 4 nights and 5 days, and from day one we had ongoing issues with the air conditioning. It broke down at least twice a day—most often after midnight. We called to report the problem at least six times and requested a room change, but although we were repeatedly told it would be fixed or that we’d be moved, neither ever happened. Until the final day—less than an hour before checkout—there was someone at the room trying to repair it. Hot water was also inconsistent.About half the time, there was no hot water when we tried to shower. Housekeeping was unreliable as well. The room was not cleaned properly, dirty towels were left behind on one occasion, and on another, clean towels weren’t provided at all. When we requested them, it took over two hours to receive replacements. The buffet food was mediocre and repetitive, with little variety from day to day. We tried two à la carte restaurants: the Mediterrenas restaurant was excellent, both in food and service, while the Fusion restaurant had good service but very disappointing food. In conclusion, I would only recommend this hotel if you’re primarily looking for direct access to a beautiful beach and friendly staff. However, if food quality and timely resolution of issues are important to you, this may not be the best"

"Super good "

"Excellent "

"The resort was beautiful! All of our rooms were clean and the maids were so kind. All the staff were AMAZING. Especially Jose. We felt very safe the whole trip and had the best time. The beach is also STUNNING! The drinks are amazing too. "

"Property is beautiful. Only complaint is about the food. Buffet and restaurant food was not good at all. One exception was dining at Atlantis which was great! Excursions was wonderful! Also, drinks were made with lowest shelf liquor and not great."

"Excellent experience. Clean room, amazing beach view, fast Wi-Fi, and very attentive staff. "

"El agua de la ducha era muy pobre"

"Loved the pool, beach, staff, meals! "

"Good view of the ocean. Great beach, pool, music most nights. If you want much else it's a 15 minute taxi ride into town."