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Reviews of Centara Hotel Hat Yai

4 out of 5
Centara Hotel Hat Yai
3 Sanehanusorn Road, Hat Yai, Songkhla

Reviews

8.4

Very good

Rating 10 - Excellent. 294 out of 877 reviews" "
Rating 8 - Good. 434 out of 877 reviews" "
Rating 6 - Okay. 114 out of 877 reviews" "
Rating 4 - Poor. 22 out of 877 reviews" "
Rating 2 - Terrible. 13 out of 877 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MAY CHEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs front desk very pleasant and helpful when in need for information or help and the concierge guy too. Front desk female staff on 27th April morning even help us to arrange Grab to the airport after our hotel breakfast check out to reach safely to the international airport,excellent service Centara hat yai.Night market daily with street foods and vendors just outside ,opposite the hotel and eateries markets in the day are all walking distance near Centara .

8/10 Good

UTHAYAKUMARI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 3 nights in Apr 2024

8/10 Good

SAKURA

Travelled with group
Property is very clean, some upgrade to the rooms and corridors will be good. Staff and service excellent. Overall very happy 😊
Stayed 3 nights in Mar 2024

8/10 Good

Choon Chye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still good
Stayed 4 nights in Feb 2024

10/10 Excellent

KIAN HEONG, Bukit Batok West Avenue 8

Stayed 3 nights in Feb 2024

8/10 Good

Yoong Foo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay 👌
Stayed 3 nights in Feb 2024

10/10 Excellent

HAZRINAH, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay when in Hatyai. Clean rooms and friendly/helpful staffs
Stayed 2 nights in Feb 2024

10/10 Excellent

koksiong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Wei Chin Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff
Stayed 4 nights in Jan 2024

10/10 Excellent

Brian Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

LEE KOON

Stayed 2 nights in Jan 2024

10/10 Excellent

Chee Seng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Jan 2024

10/10 Excellent

Masnor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a short night, not much to comment. But we got a good comfortable sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best innercity hotel ever!
The best hotel experience we have had, anywhere. The staff were amazing. Reception, hosekeeping, bar staff, parking guy - all became our best friends! And the location is right in the middle of everything, Expensive - but worth it.
Stayed 6 nights in Dec 2023

10/10 Excellent

Letitia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here! Very safe. They have a nice smoking area on the 6th floor as well as two restaurants and the lounge with bar where they have live music every night from 21:00-00:00. The elevator from 6floor up had to have your keycard to approve entrance onto your floor. They have a kids rooms, a pool, and a spa on the 7th floor. The pool is 1-1.45 meters. As a recommendation for children with small families you'd make a decent amount of money having pool toys for sale. There was no shop or market within 2 km that had pool toys for sale. The pool was too big for our kiddos but very nice tanning area for adults. They do have very nice security in place with cameras in hallways. Always felt safe and got to know a few of the doormen. It was fun to chat with them. All staff was very respectful and there to help you. If you need any help at all the staff is willing to try. Only problem was the QR code for the English room service menu didn't work but even though the restaurant was almost closed we came down and had dinner.
Stayed 4 nights in Dec 2023

8/10 Good

Ismail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lee garden market is just right infront of the hotel doorstep. Night markets are everywhere. Massages are everywhere. Basically, in the heart of Hatyai. Centara beds are comfy. Loves the view. Would recommend.
Stayed 3 nights in Dec 2023
Response from Patcharee K on 1 Jan 2024
Dear Value Guest,Thank you very much for taking time to share your feedback on expedia.com with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Yam Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close amenities and many shopping. Accessible and easy transportation

10/10 Excellent

Yam Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close amenities and many shopping. Accessible and easy transportation

10/10 Excellent

Yam Hui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close amenities and many shopping. Accessible and easy transportation

8/10 Good

Kean Keat,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value for money with friendly and approachable staff and good location.
Stayed 1 night in Dec 2023
Response from Patcharee K on 26 Dec 2023
Dear Mr. Kean Keat,Thank you very much for taking time to share your feedback on expedia.com with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023
Response from Patcharee K on 26 Dec 2023
Dear Mr.Javkson,Thank you very much for taking time to share your feedback on Expedia.com with a high. Rating. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom

8/10 Good

Choon Chye

Travelled with partner
Liked: Staff & service

6/10 Okay

Kar H

Liked: Staff & service
Disliked: Property conditions & facilities
Public areas good, room not good
The staff were lovely and always smiling and helpful.Evening entertainment very enjoyable.Room not so good.Bathroom small and old and room had a smell of damp.The toilet seat was loose and the were dirty marks round the door of bathroom.
Stayed 2 nights in Dec 2023
Response from Patcharee K on 26 Dec 2023
Dear Mr.Kar H,Thank you very much for taking time to share your feedback on expedia.comWe are glad to hear that you and your family had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. We understand from your feedback that you may have some concerns with regards to bathroom.Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement. May I take this opportunity to thank you again for staying with us and I look forward to hearing from you/ we hope to have the opportunity to welcoming you back again. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

6/10 Okay

keith

Travelled with family and small children
Location is good but the hotel is run down and needs a thorough reno works. Waters leaks from shower area to non shower area. Hot water temperature is not consistent. Aircon blow noise is so loud and unbearable at night.
Stayed 2 nights in Nov 2023
Response from Patcharee K on 29 Nov 2023
Dear Mr. Keith,Thank you very much for taking time to share your feedback on Expedia.comWe are glad to hear that you and your family had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. We understand from your feedback that you may have some concerns with regard to the condition of the room.Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement. May I take this opportunity to thank you again for staying with us and I look forward to hearing from you/ we hope to have the opportunity to welcoming you back again. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

BOCK CHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n spacious room. Friendly staff. Near Shopping n Night market. Lot of massage shop.
Stayed 4 nights in Nov 2023
Response from Patcharee K on 29 Nov 2023
Dear Mr.Bock Chia,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

khani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 1st time in Hat Yai. I choose this hotel because of the location and good reviews of customer service is good. I have very helpful staff, Kansinee, she helps me with international call to my bank since I have so much issue try to do cash advance. She is very helpful with scheduling taxi for me to the airport. All of the staffs are friendly and helpful with what you need and have questions about. If I visit Hat Yai again I will stay at Centara hotel again.
Stayed 5 nights in Nov 2023
Response from Patcharee K on 29 Nov 2023
Dear Ms.Khani,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Hashim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. Food within the vicinity of the hotel are the best . Shortest drive to shopping areas .
Stayed 2 nights in Nov 2023
Response from Patcharee K on 29 Nov 2023
Dear Mr. Hashim,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Winson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Been here for all our trip to Hatyai. Great location
Stayed 1 night in Nov 2023
Response from Patcharee K on 29 Nov 2023
Dear Mr.Winson,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

Choon Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Mr.Choon Seng,Thank you very much for taking time to share your feedback on Hotels.com with a high. Rating. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

Peter

Clean. Small room. Good entertainment at night
Stayed 4 nights in Sep 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Mr.Peter,Thank you very much for taking time to share your feedback on Expedia.We are glad to hear that you and your family had a pleasant stay with us recently. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day. Your recommendations and feedback are very important and please rest assured that we have taken it for further improvement. May I take this opportunity to thank you again for staying with us and I look forward to hearing from you/ we hope having the opportunity to welcoming you back again. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

Evelyn Su Ging

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Ms.Evelyn Su Ging,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Rosli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to be, near all amenities. Room is nice and spaces. Staff is good all around. Thanks
Stayed 3 nights in Sep 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Ms.Rosli,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with us. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

Siew Heok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Mr.Siew Heok, Thank you very much for taking time to share your feedback on Expedia with a high. Rating. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

8/10 Good

Rickson

Stayed 3 nights in Jul 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Khun Rickson,Thank you very much for taking time to share your feedback on Hotels .com with a high. Rating. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operation Manager

10/10 Excellent

Christain T

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay and well worth it. Great staff and fun architecture . A pleasure.
Stayed 2 nights in Jul 2023
Response from Ms.Patcharee Kaewprom on 29 Sept 2023
Dear Mr.Christain,Thank you very much for taking time to share your feedback on Expedia with a high. Rating. We are glad to hear that you and your family had a pleasant stay with uMs.Patcharee Kaewpros. Your positive highlight to the team members. is highly appreciated. We will happily share your kind comments with our teams. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yours, Ms.Patcharee Kaewprom Operations Manager

10/10 Excellent

Christain T

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel right in the middle of Hat Yai. All of the staff was super helpful, especially Patcharapoon.
Stayed 2 nights in Jul 2023

10/10 Excellent

Alex

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Siriporn

Stayed 3 nights in Jun 2023

10/10 Excellent

NG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Yee Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice environment and approachable, friendly staff. Have always stay in this hotel wheneve i go Hatyai.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ho

Liked: Property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

ISMAIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WELL SERVE AND POLITE
Stayed 3 nights in May 2023

8/10 Good

Steven

Stayed 3 nights in May 2023

8/10 Good

Siew Leng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok.
Stayed 3 nights in May 2023

8/10 Good

Anthony

Liked: Staff & service, property conditions & facilities
Very old property and required upgrade. But location is very convenient and accessible to various attractions.

8/10 Good

Eng Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location with many street food options.
Stayed 1 night in May 2023

8/10 Good

SUAN HAU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facing of the extra bed at unit 2001 was not what I had expected. In March when I was there, room at level 14, viewing the railway station, the extra bed was positioned side by side with the othe bed and that was good.
Stayed 3 nights in Apr 2023

10/10 Excellent

Boon Chye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and Cense Spa is excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Tan

Liked: Staff & service, property conditions & facilities, room comfort
Second to none...
This is my third times staying at Centera hotel. Every things from the staffs to property were excellent as I had mentioned in my past reviews. My suggestion to the GM are 1) Can the room windows be open in a small gap for fresh air. 2) room door should install door stopper to avoid loud slam door noise. The Limousine to airport was expensive. I had booked a executive suite for this June work family. This has Become my favourite hotel...
Stayed 5 nights in Apr 2023