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Reviews of La Bastide Guesthouse

2.5 out of 5
La Bastide Guesthouse
3 Mill Lane (off R560), Scheerpoort, Hartbeespoort, North West

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cecilia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Time

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The room was exactly what we were looking for. The service was good and we enjoyed our stay.
Stayed 2 nights in Dec 2023

2/10 Terrible

nishen

Stayed 1 night in Sep 2023
Response from Gwen on 13 Sept 2023
The guest contacted us and clearly the room was not presented correctly . He understood that he would stay in a cottage but instead had been allocated a single guest room. This is most unfortunate but sadly we were fully booked and could not offer an alternative.

10/10 Excellent

Dayne

Stayed 1 night in Jul 2023

6/10 Okay

Carla

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely place
Stayed 1 night in Nov 2022

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, the staff was great, the food was very good, the room was excellent (especially the bath tub), the safari was lots of fun, (especially touching the elephants), the gift shop was great too. Most of all though I liked the Wild at Heart setting.
Response from La Bastide on 8 Nov 2022
Thank you for such a glowing review which is much appreciated. We are delighted that the entire experience was so enjoyable.

10/10 Excellent

Julio

Stayed 1 night in Apr 2022
Response from La Bastide on 19 Apr 2022
Thank you so much for the very positive review which is much appreciated. Our staff do their very best to make the guest`s stay an enjoyable experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Labastilde
The house keeper was very nice and helpfull. She went out of her way to make us feel welcome. But the manager gave us a different feeling, he never made us feel welcome over the phone and did not have good customer service skills.
Stayed 3 nights in Dec 2020
Response from LaBastide on 21 Dec 2020
Thank you for staying at La Bastide and it is very encouraging that the staff were so helpful. Your comments concerning management are noted and every effort will be made to improve the inter action with guests at all times.

8/10 Good

Masego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Oct 2020
Response from LaBastide on 2 Nov 2020
Thanks so much for your very positive review. We are delighted that your experience was an enjoyable one. We hope that we shall see you the next time you are visiting the Hartbeespoort area.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointing Stay at La Bastide
The room was not as advertised on the website, the door handles were an issue. There was no television, or iron so the creature comforts not there, I was lead to believe that you could braai but then I was told the braai stands were only exclusive to the cottages, and we did not need a cottage as it was just the two of us. Not all the lights in the room were working. The cushions ofr the outside chairs were dirty.
Stayed 1 night in Oct 2020
Response from LaBastide on 19 Oct 2020
It is regretful that the guest did not enjoy his/her stay. We do attempt to make each guest experience special. Certain of the guest`s expectations are not advertised as being available and unfortunately we were not able to accommodate certain needs such as a braai facility. We have taken note of the criticisms.

10/10 Excellent

Thapelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from LaBastide on 16 Oct 2020
Thank you so much for your very favourable review, We appreciate the positive feedback.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
My girlfriend and I were attending an afternoon wedding in the area and this place looked perfect. We contacted the host to find out if we could check in earlier and he had no problem with that. The place is very well looked after with a lovely garden. The room was very clean and comfortable. Would definitely recommend staying here.
Stayed 1 night in Mar 2020

2/10 Terrible

lorraine

Disliked: Staff & service
Bad service
It was not so good, they claimed I changed my booking from Friday to Saturday, which I did not do... I sent email to clarify that but they did not respond till I got to the venue on Friday and no one was there, when the male owner eventually answered he said he was in joburg and there is no one at the lodge as they were not expecting me because "I changed my booking" so I had to find alternative place to sleep for the Friday and came back to check in Saturday, I was already upset and my trip was ruined I didn't even sleep nor stay there for that Saturday even because of this Inconvenience and "confusion" as they put it on email...If they insist that I "changed" my booking let them show me that proof.
Stayed 2 nights in Oct 2019
Response from None on 28 Oct 2019
It is indeed concerning that La Bastide should receive a negative review. The guest arrived at 22:45. Check in times are between 14:00 and 18:00 unless alternative arrangements are made. The booking system is an electronic one which can be operated by agents and the general public. The guest was met early on the Saturday morning and was escorted to the room . The guest vacated the room early in the afternoon ; no reason was given.