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Reviews of Kosmos Manor

5 out of 5
Kosmos Manor
107 Simon Bekker Dr, Kosmos, Hartbeespoort, North West

Reviews

8.2

Very good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 0 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

RUWAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thorough cleaning needed
The view is beautiful but place needs thorough cleaning, renovation and changing of outdated furniture and mats
Stayed 2 nights in Dec 2023

10/10 Excellent

PAUL O

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Thabelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!!
The place was amazing. very friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Awesome stay as always 👍 highly recommend the omelette for breakfast 😀
Stayed 3 nights in Aug 2023

8/10 Good

Nosimo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Siphiwe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

ISHMAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and friendly staff. We had a great stay
Stayed 1 night in Mar 2023

4/10 Poor

Thato

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disagree with 5 star. The staff are not trained for 5 start service. The lady who was on duty during my stay was rude. We had misunderstanding with the bookings
Stayed 1 night in Feb 2023

10/10 Excellent

Goodness

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Bongani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
The staff was very friendly, rooms big enough with everything we needed inside
Stayed 1 night in Jun 2021

2/10 Terrible

VENESSA

Disliked: Cleanliness, property conditions & facilities, room comfort
This is no longer a 5 Star - not even a 2 Star
The Meet & Greet was welcoming but it is clear that this facility has no supervision. The Reception is cluttered & dusty. Water features not functional & clearly not maintained. The room clearly has very expensive furniture - but 10 years ago. It has only been superficially cleaned, with wine canisters dirty, the fridge still dirty from a previous visitor (still bloody from meat that leaked blood), the bed is spent, the cushions very poor with no inners which means one is breathing others' bacteria & totally worn out, old and faded linen, dirty blankets, the cupboards, especially in the bathroom is in disrepair & dirty, doors broken, no wifi (even though they advertise it), etc. WE LEFT FOR ANOTHER VENUE BEFORE WE EVEN UNPOACKED. NOTE: I am not adding photos on this platform - will send directly to the venue
Stayed 2 nights in Aug 2020
Response from Kosmos on 11 Aug 2020
Good Day Mr Benade, I am in total disbelieve and I don’t know even where to begin to apologize to you. I know that no excuse can be made because a picture does not lie. We were fully booked and due to covid we only have 2 staff members on duty of which the one is a new member. I will definitely take this up with my staff and rectify it immediately. The unit is on our list for upgrading, the bathroom cupboards inside and the mirror will be replaced as soon as possible. The shower will be silicone still this week. I can assure you that the cleanliness and reprimanding of the staff member that was cleaning that unit will be addressed. I am very sorry for your experience and the unit will be upgraded in the very near future. (We starting with upgrading on Thursday 13/08/2020 Regards, Manager Kosmos Manor

8/10 Good

Wiseman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Elize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room were very nice and need. Breakfast was ok accept for the fruit. We prefer fruitsalad and not a fruit basket. Unfortunately there is a piano that was tempting for small children to play on- very disturbing while you want to relax.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staffs
Stayed 2 nights in Nov 2017

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing!!!!! Nowhere near 5 star!!!
5 Star......!!!! Far from it!!!! It was most disappointing in respect of service!!! Long delays and poor responses from staff created huge frustration and marred a happy 60th birthday weekend!! The state of the self catering unit was appalling!!!!! Cupboards were filthy and kitchen floors not cleaned. This was unacceptable!!! Excuses from Mariska did not help!! The patio had not been cleaned either!! The bin was broken so disposing of litter resulted in the lid constantly falling off....In short .... certainly will not book here again....