Front of property – evening/night

Reviews of Top Hotel

3.5 out of 5
Top Hotel
188 Le Quang Dao, Phu Do, Nam Tu Liem, Ha Noi, Hanoi

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

KWANSOO

Travelled with group
Liked: Staff & service
친절하다
Stayed 3 nights in Mar 2024

8/10 Good

jinsu

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

KWANSOO

Liked: Staff & service
Stayed 4 nights in Jan 2024

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tze Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hospitality. staff were great, everything is more than fine.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 만족
전반적으로 만족
Stayed 4 nights in Dec 2022
Response from 미스 하- 셀팀 on 16 Dec 2022
탑호텔 을 이용주시것을 감사드립니다 . 다음번 호텔들어오시면 더 좋은 서비스를 보내 주실수있은것을 노력 하겠습니다.

10/10 Excellent

Sungkwon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from 탑호텔 on 18 Oct 2022
탑 호텔 이용 주시것을 감사드립니다. 다음번 들어오시면 우리 에게 연락 주십세요. 감사합니다.

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2020
Response from TOP HOTEL SALES MANAGER on 11 Mar 2020
Dear valued guest, Thank you very much for choosing Top Hotel during your stay in Hanoi. We are happy to know that you enjoyed our service and facilities. Thank you for sharing your point of view! We look forward to welcoming you back! Warm regards, Top Hotel.

6/10 Okay

Jongmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
진출입로 복잡
새로지은 건물이라 깨끗하고 미딩지역하고 가까워서 좋았는데 진출입입구가 공사중 또는 복잡해서 그랩이 부르면 제대로 오지않아서 불편했다.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
just sleeping. no good sute, no good bath, no good facilite, no good function, sute is terrible.
Stayed 1 night in Oct 2019
Response from TOP HOTEL on 14 Nov 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from TOP HOTEL on 24 Jul 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from TOP HOTEL on 23 Jun 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
탑호텔 가성비는 좋아요
위치나 가성비는 좋습니다. 다소 청결도가 떨어지는 느낌입니다 조식은 그냥저냥 했습니다
Stayed 2 nights in May 2019
Response from Top Hotel on 29 May 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
자유여행자에겐 최악의 호텔
팩키지 여행사와 담합한 최악의 호텔. 자유여행자 절대 방문 금지. 여행사 통한 예약자에게만 편의 제공.
Stayed 3 nights in Mar 2019
Response from TOP HOTEL on 22 Mar 2019
Dear customer, We are sorry but we don't understand the problem you are talking about. Please tell us your problem Our hotel does not offer travel services and not affiliated with travel company. I would be grateful if you could attend to this matter as soon as possible.

2/10 Terrible

Verified traveller

Disliked: Staff & service
자유여행자 최악의 호텔
팩키지 여행사와의 담합으로 개인 자유여행자 서비스 최악
Stayed 3 nights in Mar 2019
Response from tophotel on 20 Mar 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from TOP HOTEL on 28 Feb 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

10/10 Excellent

chang suk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
깨끗하고 조용하고 경재적이고 좋아요
Stayed 2 nights in Dec 2018
Response from Top Hotel on 18 Feb 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

6/10 Okay

ERA

Liked: Cleanliness, staff & service
Disliked: Room comfort
소음이 심합니다. 저녁시간 인근 카페의 노래 소리가 너무 높았습니다. 객실간 방음이 잘 안되서, 옆방에서의 말소리가 다 들리네요.
Stayed 4 nights in Dec 2018
Response from Top Hotel on 18 Feb 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!

8/10 Good

Verified traveller

fair price with pleasant amenities and nice staffs!
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は綺麗
さもすると5つ星ランクのホテルでも部屋が汚いことがありますが、こちらのホテルは掃除が徹底されていて、とても綺麗でした。 ただ、道路に面した門とホテル入り口までに庭があり、Grabのドライバーなどは入ってこれないことがあるようです。
Stayed 1 night in Aug 2018
Response from Top Hotel on 19 Sept 2018
AGRIGATO.

6/10 Okay

JIHO

Disliked: Staff & service, property conditions & facilities
New hotel. It was clean but no hot water. No iron. No gym yet. Need more time to improve.
Response from Top Hotel on 18 Feb 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel!