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Reviews of The Ann Hanoi Hotel & Spa

4 out of 5
The Ann Hanoi Hotel & Spa
38A Hang Chuoi, Hai Ba Trung Dist, Hanoi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 228 reviews" "
Rating 8 - Good. 85 out of 228 reviews" "
Rating 6 - Okay. 12 out of 228 reviews" "
Rating 4 - Poor. 3 out of 228 reviews" "
Rating 2 - Terrible. 0 out of 228 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Long

Stayed 1 night in Apr 2024
Response from The Ann Hanoi Hotel & Spa team on 15 Apr 2024
Dear Mr. Long, Thank you for staying at The Ann Hanoi and sharing your amazing feedback with us! It is our pleasure to know that our services had met your expectations. As guest satisfaction is our priority, we strive to take care of every detail and deliver an enjoyable experience to all the guests. Your positive comments are a source of motivation for our whole team to continue our hard work every day. Thank you once again for choosing us, and we hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Ann Hanoi Hotel & Spa team on 10 Apr 2024
Dear Mr. Roman,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel.It was truly a pleasure for us to be at your service and we hope to have another chance to better serve you in the near future.

10/10 Excellent

Riyani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the hotel was lovely. All the staff were fantastic and made our stay so memorable. Thank you ❤️
Stayed 3 nights in Mar 2024
Response from The Ann Hanoi Hotel & Spa team on 26 Mar 2024
Dear Ms. Riyani,Thank you for choosing The Ann Hanoi for your recent visit and for taking the time to share this wonderful review.We are delighted to learn that you had a great experience staying with us and particularly valued our hotel. Your aprreciation on the service provided by our colleagues is truly heart-warming and it will be definitely be shared with our whole team.It was a pleasure for us to be at your service and we hope to have another opportunity to welcome you back in the near future.Safe travel until then!The Ann Hanoi Hotel & Spa team,

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staffing, professional and friendly but it took them more than 40 min to give us the clean towels that we requested. We booked an extra night, previous nights were with the Gate1 tour, and they wouldn't give us the breakfast buffer that we had with Gate 1. We could have booked at another hotel in the Old Qtr that was cheaper ($15 USD) and has better reviews. BTW, the breakfast buffer has fewer selections compared with other hotels that we stayed and the food quality was just average. I gave 3.5 stars mainly due to the outstanding staffing.
Stayed 1 night in Feb 2024
Response from The Ann Hanoi Hotel & Spa team on 15 Feb 2024
Dear Mr. Kevin,Thank you for choosing The Ann Hanoi for your recent visit to Hanoi and for taking the time to share this precious review.We deeply apologize that you had to wait long to received the requested clean towels and we will work internally with our team to ensure up-to-standard service quality.Regarding this booking of yours, you booked for a room-only reservation, thus daily breakfast buffet is not included.Your comments on our selections and quality of our breakfast buffet are well acknowledged and will be discussed with our management team to ensured that we can deliver better to our beloved guests.Once again, we are wholeheartedly regretful that our service did not meet your expectation. We, the team of The Ann Hanoi who always strive for excellent service delivery, solemly acknowleded our shortcomings and hope to have another opportunity to better serve you in the near future.With warmest regards,The Ann Hanoi Hotel & Spa team,

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Dec 2023
Response from The Ann Hanoi Hotel & Spa team on 19 Dec 2023
Dear Ms. Sally,We are delighted to hear that you are satisfied with your stay at The Ann.Our team always strives for exceptional guest experience and we hope that we hope to have another opportunity to serve you in the near future.Best regards,The Ann Hanoi Hotel & Spa.

10/10 Excellent

Peter, New Canaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money with a very nice spa. Extremely helpful and attentive service.
Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Dec 2023
Dear Mr. Peter Bro, Thank you for choosing us for our stay!We are delighted to know that you are satisfied with our service. Looking forward to welcoming you back in the near future. Wish you all the best,The Ann Hanoi Hotel & Spa team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We definitely recommend the Ann Hanoi
Our room was very nice. The staff very friendly and helpful during checkin, dining and checkout. Professional and curteous throughout our stay. Convenient location for sightseeing.
Stayed 1 night in Oct 2023
Response from The Ann Hanoi on 1 Nov 2023
Dear Mr. Michael, Thank you for your very generous comment regarding your recent stay with us. We are happy to hear that you are satisfied with our service and do hope to have chance to welcome you back in the near furture.Best regards,

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities
First I want to say that it’s a really nice hotel to stay at. It’s beautiful and spacious. The staff is also nice. BUT I don have to say that they are currently doing some renovations and it’s VERY loud. They even start at 8h45 am this morning. Renovation can be inevitable but they should tell us upon arrival. Not even a comment about it. Plus we had the room at the 10th floor as they do the construction at floor 11.. For compensation, they could offer a happy hour or discount at the restaurant.. nope. Nothing. They even make me pay my btl of water as I was checking out en mention that with all the trouble it would have been a minimum. Hopefully it will be finish soon cause otherwise I really like the hotel and I recommend it. Maybe just ask to be put on a lower floor or ask when they are working / or if it’s finish
Stayed 2 nights in Sep 2023
Response from The Ann Hanoi on 15 Sept 2023
Dear Ms. Carreau,Thank you for your precious comment regarding the recent stay with us. Please be rest assure that the maintenance is temporal and will end soon. This maintenance is necessary with our expect to bring valued guests with better services. Once again, thank you for your support us so far and please accept our most sincere apology for any inconvenience caused. We look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel undergoing some renovations Safe and clean. Nice staff.
Stayed 1 night in Aug 2023
Response from The Ann Hanoi on 8 Sept 2023
Dear Ms. Debra,Thank you for choosing us for your stay. We are glad that you are satisfied with our services and staff and look forward to welcoming you back int he near futher. Many thanks and best regards,

10/10 Excellent

LAURIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Trang Dang on 23 Mar 2023
Dear Valued guest, Thank you for your generous review regarding your recent stay. We are truly motivated a huge by this. We look forward to welcoming you back in the near future. Many thanks & Best regards,

10/10 Excellent

Jon, Woodside

Stayed 1 night in Jan 2023

8/10 Good

Mai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Response from The Ann Hanoi on 27 Dec 2022
Dear Ms. Mai,Thank you for choosing us for your stay and for taking time to give us a precious comment. We look forward to welcoming you back in the near future.

8/10 Good

Ramachandran, Porter Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Victoria, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine, clean, simple, only 2 dishes on room service due to Covid. A good business style hotel. The pool area had a terrible view and was a little neglected but the gym looked good. For some reason when I was there, every time I was in reception (including check in and check out) there were probably 20 screaming kids playing there.
Stayed 2 nights in Jul 2020
Response from Thu Pham (Ms) - Reservation Managers on 20 Jul 2020
Dear Ms Victoria, Thank you so much for your support to The Ann Hanoi! We highly appreciate your feedback and well noted the shortcoming to improve. We do hope to have a chance to serve you better in the future. Have a nice week ahead!

10/10 Excellent

Minahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, comfortable accommodation and really helpful management. Totally loved my experience. Location of the hotel is also good, since many major locations are mins away.
Stayed 1 night in Dec 2019
Response from Thu Pham (Ms) - Reservation Dept. on 4 Jan 2020
Dear Sir/Madame, Thank you so much for your nice review about our hotel. We're really glad to know that you have had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Thu Pham (Ms) - Reservation Dept. on 23 Dec 2019
Dear Sir/Madame, We highly appreciate your nice review with thanks. Looking forward to welcoming you back to The Ann Hanoi soon. Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Thu Pham (Ms) on 26 Oct 2019
Dear Sir/Madame, We highly appreciate your feedback with much thanks. Looking forward to welcoming you back to The Ann Hanoi soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault the property, very clean, great facilities , nice hotel.
Stayed 1 night in Sep 2019
Response from Thu Pham (Ms) - Reservation Manager on 7 Oct 2019
Dear Sir/Madame, Thank you so much for choosing The Ann Hanoi for your recent stay! We highly appreciated your nice feed back. Looking forward to welcoming you back to our hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Thu Pham (Ms) - Reservation Manager on 13 Aug 2019
Dear Sir/Madam, We highly appreciate your feedback and look forward to welcoming you back to The Ann Hanoi soon! Thank you and best regards,

10/10 Excellent

Jorge, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was actually quite happy with our stay at the Ann Hanoi. This place felt fancy and the staff was extremely nice. They allowed me to break big bills (Vietnamese dong) just about every morning so I had easy walking around money. The bar was small but the staff their was accommodating and the drinks were quite good. Only two complaints I had were that the bed was a little too firm for my liking (but that’s just preference). The other was the breakfast. It was quite expensive for Vietnam standards at about $15 USD and it wasn’t very good. The breakfast buffet opened at 630am so it did make it very convenient to eat there prior to starting a tour or heading out for a long day. Just wish some of the options were as good as the food just outside the doors. My overall opinion, I’d definitely stay here again, I may just pass on the breakfast. Overall still, 5/5. The food at the bar was pretty good. It was just breakfast that I didn’t care for. Just lacked a little flavor and variety.
Stayed 3 nights in Jul 2019
Response from Thu Pham - Reservation Manager on 15 Jul 2019
Dear Mr. Jorge, Thank you so much for sharing us your nice and constructive comment. We noted all the points that you mentioned to improve our service day by day. Looking forward to welcoming you back to The Ann Hanoi soon! Have a nice day and best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Thu Pham (Ms) - Reservation Manager on 29 Jun 2019
Dear Sir/Madame, Thank you so much for your kind review about our hotel! We always try our best to maintain our service and look forward to welcoming you back to The Ann Hanoi soon!

10/10 Excellent

Valley, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and Affordable Hotel. Approx $3 AUD for a Taxi to Old Quarter. (2km away) Staff are very helpful and speak good English. Can not fault this hotel, except for the Breakfast Buffet, not the best, but plenty of places to eat around the hotel.
Stayed 7 nights in Jun 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 17 Jun 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer. Many thanks and best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and friendly , clean room , good facilities , near with shopping area .Overall very good
Stayed 2 nights in May 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 21 May 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
quite neighborhood, convenient store right across the road.
Stayed 2 nights in May 2019
Response from Many thanks and best regards, Bui Van Anh (Ms.) | on 20 May 2019
Thank you for sharing the wonderful review about your last visit to The Ann Hanoi. All the hotel facilities and guest services are dedicated to your comfort and enjoyment, and it is gratifying to note that they fully contribute to our guests’ experience. Thank you and we shall look forward to creating another experience on your future visit.

8/10 Good

Young Mi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in May 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 20 May 2019
Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Excellent

Chloë

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and they made sure that we had everything we needed. The room was so clean and spacious and we loved how light the room felt with the glass walls in the bathroom. The only downside was that there were only 4 sunloungers around the poolside so one couple had to give the pool a miss
Stayed 1 night in May 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 20 May 2019
Dear Mr/Ms Chloe, Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price to be able to get a little bit of luxury in Hanoi!
Stayed 1 night in Apr 2019
Response from Thu Pham (Ms) - Reservation Manager on 4 May 2019
Dear Sir/Madame, We highly appreciated your feedback with much thanks Looking forward to welcoming you back to The Ann Hanoi soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean rooms. Reception and door staff are very helpful and friendly. It is a little bit out of the centre (which was nice for us to be out of the real hustle bustle!) and will take about 25-50 minutes to walk to the main attractions, but you can get a taxi for around 60,000 dong. The pool was lovely when it got really hot and humid in the afternoons.
Stayed 4 nights in Apr 2019
Response from Thu Pham (Ms) - Reservation Manager on 30 Apr 2019
Dear Sir/Madame, Thank you so much for your nice feedback! We're really happy to know that you've had an enjoyable stay with us. Looking forward to welcoming you back to The Ann Hanoi soon. Kind regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked staying at the Ann Hotel because it was located in an area where you can walk to most if the inner city activities or was only a short cab ride. I also like the staff they were very courteous and helpful. The only problem I had was the a/c system....I would set the temperature at 22 and it would for some reason go up to 26....I notified the staff and the problem was corrected!
Stayed 2 nights in Apr 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 22 Apr 2019
6. Thank you for the wonderful feedback about The Ann Hanoi. It was our greatest pleasure to have you stay with us and glad to hear you were satisfied with our helpful staffs- Thuy, Bon, Diep. With this in mind, we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.

8/10 Good

C

Liked: Cleanliness, staff & service, room comfort
Very helpful staff. Condition is starting to show signs of wear. Location is decent but not ideal in terms of dining and entertainment options.
Stayed 2 nights in Apr 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 22 Apr 2019
Thank you for the wonderful feedback about The Ann Hanoi. It was our greatest pleasure to have you stay with us and glad to hear you were satisfied with our helpful staffs. With this in mind, we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 16 Apr 2019
Dear Mr/Ms Yukiko, Thank you for your positive comments about your recent stay at The Ann Hanoi. We are truly delighted to see that you enjoyed the attentive service the team provided as well as the facilities of the hotel. We all look forward to having another opportunity to welcome you in the not too distant future to enjoy more facilities that we have to offer. Best regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Bui Van Anh (Ms.) | Ecommerce Sales Executive on 16 Apr 2019
Dear Mr/Ms Thank you for choosing us and I am delighted you had such an enjoyable experience. It was a pleasure to read that you found my team to be helpful and engaging. Hung, Diep and Khoi were excited and grateful for your recognition of their service and mention in your review. Once again, thank you and I look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, clean and pleasant, and centrally located.
Stayed 3 nights in Mar 2019
Response from Bui Van Anh (Ms.) | Sales Online Executive on 1 Apr 2019
We highly appreciate your feedback with many thanks Looking forward to welcoming you back to The Ann Hanoi

10/10 Excellent

Kali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Van Anh (Ms) - Sales Online Executive on 26 Mar 2019
Dear Mr./Ms Kali, We highly appreciate your feedback with many thanks Looking forward to welcoming you back to The Ann Hanoi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Bui Van Anh (Ms.) | Sales Online Executive on 2 Apr 2019
We highly appreciate your feedback with many thanks Looking forward to welcoming you back to The Ann Hanoi

4/10 Poor

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend.
The best thing about the hotel is the front desk staff, really nice and friendly. The “premium room” was shocking. Seemed very out dates and old. One day I got towels which stunk of smoke. Maid service was very good and was very slow, I got back late afternoon and the maid service still hadn’t been. I asked for a late checkout and they said it was be 75% of a nights stay! The windows where you supposedly had a “city view” were filthy. WiFi would cut out towards the corner of the room/in bed. Gym was pretty poor. Breakfast was okay. Location however is very bad, in the middle of nowhere. Lastly although the bath is big, it took 1hr 30min to fill it, the water pressure is so low for both shower and bath. Couldn’t believe it took that long to fill. Mini bar was laughable.
Stayed 3 nights in Feb 2019
Response from Thu Pham (Ms) - Reservation Manager on 19 Mar 2019
Dear Sir/Madame! We highly appreciate your feedback with many thanks, and have noted to improve our service to serve our customer better in the future. Have a nice day and best regards,

10/10 Excellent

Verified traveller

Stayed 7 nights in Jan 2019
Response from Bui Van Anh (Ms.) | Sales Online Executive on 1 Apr 2019
We highly appreciate your feedback with many thanks Looking forward to welcoming you back to The Ann Hanoi

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019
Response from Bui Van Anh (Ms.) | Sales Online Executive on 1 Apr 2019
We highly appreciate your feedback with many thanks Looking forward to welcoming you back to The Ann Hanoi

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice. just on thing it was a bit far from old quarter.
Stayed 2 nights in Jan 2019
Response from Thu Pham (Ms) - Reservation Dept. on 28 Jan 2019
Thank you so much for choosing The Ann Hanoi! We highly appreciate your feedback. Best regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
The front desk and people working in the lobby were excellent. The location was a bit difficult to walk to as it is not on a main street.
Stayed 1 night in Jan 2019
Response from Thu Pham (Ms) on 28 Jan 2019
Thank you so much for choosing The Ann Hanoi! We highly appreciate your feedback. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are courteous and helpful. Hotel is nice and clean. Location is good enough for me.
Stayed 3 nights in Jan 2019
Response from Thu Pham (Ms) - Assistant Reservation Manager on 12 Jan 2019
Dear valued customer, Thank you for choosing The Ann Hanoi! We highly appreciate your feedback, and look forward to welcoming you back to our hotel Best regards

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
excellent, good hotel, high quality, friendly staff, very helpful, easy checkin, restaurant good and gym new equipment and lots of equipment, pool good, walking to lake, puppet show. would recommend and stay again
Stayed 1 night in Jan 2019
Response from Thu Pham (Ms) - Assistant Reservation Manager on 8 Jan 2019
Thank you so much for choosing The Ann Hanoi! We highly appreciate your feedback. Looking forward to welcoming you back in the near future. Best regards,

8/10 Good

AndyTan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Staff is friendly and helpful. Keep up the good work. There is some eatery place nearby can try and is min price the most 30k VD. Nice and acceptable with vegetable. Did not take the Hotel breakfast that cost US$15.00. I think Hotel should suggest to restarant price maybe US$7 with stay packages and mixed western food with local Vietnam noodle or rice.
Stayed 3 nights in Dec 2018
Response from Thu Pham (Ms) - Assistant Reservation Manager on 10 Jan 2019
Dear Mr. Tan, Thank you very much for choosing The Ann Hanoi! We hightly appreciate your feedback. Looking forward to welcoming you back in the near future Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Hotel Management on 18 Dec 2018
Dear valued customer, Thank you very much for choosing The Ann Hanoi! We highly appreciate your feedback Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really couldn't find any negative thing about The Ann. Room, dinning, swimming pool, Stuff were all excellent for my three day stay. I am difinitely coming back. Khoi and the stuff at reception, thanks for the friendly service.
Stayed 5 nights in Nov 2018
Response from Hotel Management The Ann Hanoi on 7 Dec 2018
Dear valued customer, Thank you very much for choosing The Ann Hanoi! We're glad to know that you have had an enjoyable stay with us. We highly appreciate your feedback and look forward to welcoming you back to our hotel in the near future. Have a nice day and best regards,

10/10 Excellent

Michael

Good hotel-excellent staff. In French Quarter-walkable to Old Town- about 30 minutes. Our room was spacious and very comfortable.
Stayed 4 nights in Nov 2018
Response from Hotel Management The Ann Hanoi on 30 Nov 2018
Dear Mr. Michael, Greetings from The Ann Hanoi! Thank you very much for choosing us. We highly appreciate your feedback. Best regards,

10/10 Excellent

Deedee8426, Saint Paul, MN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ann Hanoi Staff are wonderful! The breakfast buffet was so delicious. We only stayed here four days while visiting friends but it's a beautiful hotel and we had help getting our Taxi's set-up for the day. The door guys even helped us cross the streets and was protective of us! We highly recommend this hotel & would stay again. They also love kids!!
Stayed 4 nights in Nov 2018
Response from Hotel Management on 21 Nov 2018
Thank you very much for staying with us! We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Hotel Management on 21 Nov 2018
Thank you very much for staying with us! We would love to hear any feedback from you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very very friendly. Particularly the bell boy named Hai. He recommended some fun places to shop and a trip to Ning Binh. Room set up and facilities are comfortably familiar as most international chain hotels. The housekeeping services leave the room spotless. Hotel location is a couple of minutes walk away from the old quarter but situated on a relatively calm street. Tonnes of good food nearby with a circle k just opposite.
Stayed 3 nights in Oct 2018
Response from Secretary to General Manager on 25 Oct 2018
Thank you very much for staying with us. We appreciate your feedback and looking forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotem
Excellent hotel. Very friendly staff. Short taxi ride away from the market. The hotel let us use the facilities even after we had checked out as our flight was late
Stayed 1 night in Oct 2018
Response from Secretary to General Manager on 24 Oct 2018
Thank you for staying with us. We appreciate your feedback and looking forward to welcoming you back to The Ann Hanoi