Lobby
Check availability

Reviews of Super OYO 191 Dragon Hotel

2 out of 5
Super OYO 191 Dragon Hotel
32, Lane 60, Duong Khue street, Cau Giay district, Hanoi, Hanoi

Reviews

6.0
Rating 10 - Excellent. 1 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fine for a night or 2
The woman and young man who work at night are very nice. There are a lot of convenience stores, restaurants, and food stalls in the area. With that said, there was gum on the wall and sticky stuff in the fridge. The sheets weren’t clean and WiFi and power were inconsistent. I had to get a chair and unplug and replug the WiFi box in the hall every hour if I wanted to use it (and I needed it for work). OK for locals, not great for tourists.
Stayed 3 nights in Apr 2019
Response from John on 25 May 2019
Hi, We're very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, John

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Aug 2019
Response from Kevin on 2 Sept 2019
Hi ! Thank you for taking out your valuable time to rate us. It seems that you aren't completely satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Kevin

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
英語が通じる人がいるので、少し安心しました。 周りに飲食店やコンビニが多いので、困りませんでした。
Stayed 5 nights in Jun 2019