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Reviews of Muong Thanh Grand Hanoi Hotel

4 out of 5
Muong Thanh Grand Hanoi Hotel
Unit CC2, Bac Linh Dam, Hoang Mai Dist., Hanoi

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

2.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 5 nights in Feb 2024
Response from Mr. Nguyen Thanh Tuan - General Manager on 19 Feb 2024
Dear Mr. Victor,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mr. Nguyen Thanh Tuan - GM on 19 Feb 2024
Dear Mr. Tien,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We hope to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mr.Nguyen Thanh Tuan - General Manager on 22 Dec 2023
Dear Mr. Robert,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your good commentation. We hope to welcome and serve you next time. Wish you have a nice day!Nguyen Thanh Tuan, Mr.General Manager

8/10 Good

Brian

Stayed 3 nights in Nov 2023
Response from Nguyen Thanh Tuan on 11 Dec 2023
Dear Sir/Madam,On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you.Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Based on your evaluation, we will improve the service to serve you better in the next time. Wish you have a nice day!Nguyen Thanh Tuan,General Manager

10/10 Excellent

nguyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Linh Chi on 20 May 2021
Warmest Greetings from Muong Thanh Grand Hanoi Hotel! Thank you for your stay at our hotel! We highly appreciate your kind feedback. We hope to welcome you in the near future! Thank You & Best Regards!

4/10 Poor

keith, london

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there was not anything i liked. staff was very friendly and helpful.
Stayed 1 night in Feb 2020
Response from Bich Phuong - Sales Supervisor on 2 Mar 2020
Dear Sir/Madam, On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you. Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. Wish you have a nice day!

6/10 Okay

Kim

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Faded Splendour
We stayed here on two occasions during our trip to Hanoi. For both stays we were given a very spacious 3 bedroom apartment which exceeded expectations, but on closer inspection, although clean and comfortable, the decor was a bit tired and in need of updating. I can imagine the hotel as being very grand several years ago, but service was mixed. Whilst daytime reception staff were polite and helpful, the evening staff were much less so. Not very much English spoken. Breakfast was disappointing, whilst there appeared to be a wide selection of Asian choices, many were cold ( guests left the lids off the warming dishes) and not as appetising as the food we tasted elsewhere in Hanoi. Room service and the hotel restaurant, however, provided good quality meals.
Stayed 2 nights in Jan 2019
Response from Thank you on 13 Jun 2019
Dear Ms/ Mr, Thank you for taking the time to give us your thought about your recent stay at Muong Thanh Grand Ha Noi hotel It will be a pleasure for us to have another opportunity to serve you in the near future.

2/10 Terrible

Joyce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room cleanliness and smell needs to be improved
The room has a bad smell and even corridor too
Stayed 1 night in Oct 2018
Response from Room on 13 Jun 2019
Dear Mr, Thank you for taking the time to give your feedback. We are sorry to hear that the room wasn't really satified you've come to expect from us. Please accept our sincere apologies for the inconvenience. Thank you and we do hope to have the opportunity to welcoming you back someday. Kind regards,

6/10 Okay

Ying Ying

Liked: Staff & service
disappointing.
Hotel room is spacious but very old and needs upgrading. Even metal rack to put towel, one side gave way when I pick up towel, luckily I was not seated on toilet bowl otherwise I cannot imagine what disaster will happen to me. Breakfast also disaster food is oily and tasteless.
Stayed 1 night in Oct 2017

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but not for cuisine
The hotel is a large hotel which has all the features of a four star hotel. At the time of the visit one of the restaurants was closed for renovation, the second closed and the third closed earlier than advertised meaning I had to order room service. Breakfast was also underwhelming, adequate rather than interesting, not what you would expect from a four star hotel. This detracted from an otherwise good visit. The room was very pleasant, spacious, clean, well appointed and comfortable, the staff were very helpful and friendly. I would book again but I would check the restaurant availability.
Stayed 2 nights in Jun 2017
On behalf of Muong Thanh Grand Hanoi Hotel, thank you so much for your comments to our hotel. We will learn from experience and trying to improve in the shortest time. Hopefully, next time when you come back, you will feel the best services of the hotel.

4/10 Poor

Alex

Disliked: Staff & service, property conditions & facilities, room comfort
Strongly not recommended.
Old big Hotel like 80'. It does not look as new as in the picture. Not worth for value.

8/10 Good

Gaurav, delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
I booked a suite and surprisingly charges were not that high. Room was BIGGGGGGGGGGG and must say the view from the room was awesome.

2/10 Terrible

kyo's, Bangkok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst 4 star hotel I've stayed in Hanoi
I don't believe this is 4 star hotel! Not only the bath room, but wall paper in the bed room was modly. Hot water was running out in 5 mins and bath room was always flooded after using a shower. The worst thing was I smelled toilet in the room for all day at any point of the room. Also, reception wasn't functioning except one lady. One of the reception guy tried to charge me accommodation again although I payed via internet in advance. He didn't understand English well, I was really tired to explain to him. Because there were many tour groups stayed in this hotel and only one lady who speaks good English understands the entire reception process, they did not have enough capability to handle such a lot of tour groups and time consuming for other guests. It took more than 30 mins to check out, which I originally expected to do in 5 mins. I found their poor capability for groups in breakfast restaurant as well. Anyway, it was nightmare hotel for me. Unconfirtable room with toilet smell, attempted double room charge, bad reception manner... what is the reason to stay here again?

6/10 Okay

Verified traveller

Stayed 1 night in May 2020
Response from GM on 2 Jun 2020
Kính gửi Quý khách, Thay mặt khách sạn Mường Thanh Grand Hà Nội, chúng tôi xin gửi lời chào nồng nhiệt nhất đến Quý khách. Cảm ơn Quý khách rất nhiều vì đã lựa chọn khách sạn Mường Thanh Grand Hà Nội và cảm ơn vì đã đánh giá về khách sạn. Chúng tôi sẽ dựa vào đánh giá của quý khách để cải thiện thêm các dịch vụ nhằm phục vụ Quý khách tốt hơn trong thời gian tới. Chúc Quý khách một ngày tốt lành!

6/10 Okay

Wen yi

Liked: Cleanliness, property conditions & facilities, room comfort
早餐一點都沒有四星級的樣子，糟透了
Stayed 2 nights in Jul 2019
Response from Bich Phuong on 26 Jul 2019
Dear Sir/Madam, On behalf of Muong Thanh Grand Hanoi Hotel, we would like to send warmest greetings to you. Thank you so much for staying at Muong Thanh Grand Hanoi hotel and thank you for your commentation. We will improve the breakfast to serve you better in the next time. Wish you have a nice day!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
절대로 가지 마세요. 절대로. 절대.
절대로 가지마세요. 일단 노이바이 공항에서 멀어요. 택시비가 많이 나오고 차량정체가 심해 시간도 많이 걸립니다. 시내 중심가와도 매우 멀고 주변에 편의 시설이 없어요. 또한 체크인시 직원이 매우매우매우 불친절 합니다. 체크아웃시에도 마찬가지 입니다. 복도와 방이 매우 낡았고 냄새도 납니다. Hotels.com에서 이런호텔을 추천하는게 문제라고 생각합니다. 절대로 가지 마세요. 당부합니다.
Stayed 2 nights in May 2018

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not bad for just one night.
It was clean and their service good. But the breakfast wasn't satisfying.
Response from Mai Nguyen on 28 Apr 2018
Thanks for staying with us. We appreciate your feedback!