Dear sir, It is so pity to hear that from you. Firstly, let me say sorry to your unhappy experience in our hotel. For your complaint, we do not know how to inform you while we put no-smoking board everywhere as: elevator, your working table, your bed. I really do not understand why you also smoke as nothing. I hope that you'd better take a objective reaction to everything. Once, Maro hotel always welcomes you back with waiting offers. May I wish you all the best come to your life in 2020. Your sincerely,

Dear Daniel, Thank you very much for choosing MARO Hotel and thank you more for granted my team and me a chance to look after you in Hanoi. I hope you had a very memorable stay with us. We appreciate your shared experience on Expedia very much. It is such a pleasure receiving your kind words. Please kindly accept our sincere thankfulness. MARO Hotel is very much looking forward to welcoming you back soonest future. May I wish you and your family health, happiness and luck. With my kindest regards, Monica Duong (Ms.) General Manager

Dear Atty, First of all, thank you very much for choosing MARO Hotel. It was our privilege to take care and look after you during your staying in Hanoi. "Aim higher" is always a slogan that MARO Hotel has to carry along as far as we possibly can. Needless to say, your shared experience is a motivation that keeps us moving forward. I had shared your compliments to my colleagues. They all are very delighted that you had such memorable stay. We truthfully wish to meet again. Hope you always stay well and cheerful!

Dear Alexa, Thank you and your father very much for choosing to stay with us. We are very pleased receiving such kind words from you. Seemingly, our team had exceeded our way to meet your expectation. "Aim higher" is always a slogan that we have to carry along and we are thankful to receive such valuable sharing from you. Although MARO Hotel is new, our management team put significant efforts to train staffs. We believe our people is the most precious asset of all. I am certain I will pass your kind words to our department heads as well as to our staffs. Thank you very much for spending time and write about us on Expedia. We wish you always stay well and cheerful. MARO Hotel looks forward to welcoming you back soonest future.

Dear Mr. Patrick, We thank you so much for sharing your experience with other fellow travelers here regarding your recent stay at MARO Hotel. It is a pleasure to learn that our hospitality and service delighted you greatly. Rest assured that your kind words and compliments will be shared with the rest of the team as this will definitely be an encouragement to continue on providing service from heart. We eagerly look forward to your next return visit.

Dear Mr. Frank, What a helpful and excellent review sharing ! We delighted to learn from your nice word on your review. Most is short but very impressive which bring a strong spirit working day. Whenever you have spare time for next holiday, we do hope to get the chance from you to take care your family again. Have a good time! Your Warmest Regards, Lisa and Maro team

Dear Mr. Khoa, Thank you so much for your short but nice review. It is our pleasure to serve you during your vocation in Hanoi. We are glad to hear that you had great time eventhough just for few day. We appriciate your detailed sharing on this site. All your experience sharing would be very usefull for our Guest who are looking for place as your recommendation now. Wish you a wonderful year ahead!. Your Warmest Regards, Lisa and Maro team

Dear Connie Ho, Thank you so much for your stay and post short but nice review on this site. We are happy to know that you had a great memory during your trip in Hanoi. Your recomendation is appriciated by our hotel management. We our team are eager to see you here in near future. Enjoy you life ! Lisa and Maro Team,

Truly thank you very much for choosing to stay at MARO Hotel. It was indeed a pleasure to have you here with us. Moreover, we appreciate your comment about the room and cleaniness. "Aim higher" is our slogan that each individual has to carry along and your shared experience was such a stepping stone for our team to go further. Once again, thank you very much for everything. We wish you always stay well and cheerful. MARO Hotel is looking forward to welcoming you again soonest future.

Dear Jeremie Favier, Many thanks for your nice words on Expedia. I, on behalf of MARO Hotel , wanted to drop you a thank you note for choosing our hotel for nice stay in the old quarter Hanoi. I hope that we managed to make your day extraordinary and special. We look forwards your next stay with our best effort to build up our best service to the customer. From Monica and the team !

Dear Jens, It was such a delight reading through your feedback on your recent stay with us. We are pleased to know that you had a wonderful experience and we thank you for your sharing. We are delighted to learn that our beautiful hotel impressed you. Your compliments are highly appreciated as this will serve as motivation for our continued pursuit for excellence. We hope you keep nice memories of your stay and it would be our pleasure to welcome you again in our hotel.