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Reviews of Maison d'Orient Hotel

2.5 out of 5
Maison d'Orient Hotel
26 Ngo Huyen, Hang Trong Street, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 111 reviews" "
Rating 8 - Good. 33 out of 111 reviews" "
Rating 6 - Okay. 1 out of 111 reviews" "
Rating 4 - Poor. 0 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cecile

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding, excellent breakfast and value for money for this stay… not fancy but delightful and convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
On a quiet street nearby the best parts of Hanoi center. Staff was warm and top notch. Room was nice, big space. It can be cold in the winter
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we arrived we were so glad we chose Maison, from the warm welcome to the local advice, accommodating our early arrival and later helping us make new travel plans because of bad weather in central Vietnam. We loved our stay here not only because of all of the above but also because of the lovely homely feel to the hotel, very convenient location to see all the sights and great options for food and drink nearby, yet still remaining quiet and calm later in the evenings. We would absolutely stay at Maison again.. in fact we already did! Thank you to everyone at Maison d’Orient for helping us have an enjoyable trip to Vietnam.
Stayed 4 nights in Nov 2023
Response from Michael LE on 18 Nov 2023
Hello Alexander and Leigh !I really appriciate your good review and very happy that you enjoyed your stay with us,I hope to welcome you again if you are coming back to Ha Noi in the future,All the best,Michael LE

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Great rooms - comfortableand not generic, excellent location and incredibly helpful staff. Also good breakfast. Proper boutique
Stayed 2 nights in Aug 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and quiet, and the rooms are comfortable. The highlight of this hotel is the friendly and helpful staff - you will feel very welcome when you are here.
Stayed 2 nights in Jun 2023
Response from Michael LE on 3 Jul 2023
Hello Mr Nathaniel Orbitz !Thank you very muich for your positive review !It's a great help us to connect with travler planning to visit Ha NoiHope you are well and success in all fields and we may welcome you again in the HotelBest regardsMichael LE

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic old fashioned hospitality! I loved my room on the 4th floor despite the many steps. It was fun actually. The staff is excellent and super helpful. My only half complaint is that the shower wall in my room (402) needed repair. Otherwise excellent stay
Stayed 4 nights in May 2023
Response from Michael LE on 19 May 2023
Hello Ms Vivian ! thanks alot for your feedback, the problem you mentioned will be done soon Hope you are doing well and see you ain if you are coming back to Ha Noi

10/10 Excellent

Hayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second time bcz it deserves it
I was in thins hotel before and I came back to it because its Very clean comparing to other hotels in Hanoi. Its quite. It has windos and NOT moley like other hotels. And the people and the service, breakfasl are really good and nice.
Stayed 1 night in Feb 2023
Response from Michael LE on 15 Feb 2023
Hello Ms Hayat Hawari,Thank you very much for your good review , this is a great help for us and ttravelers planning to Hanoi, with all the bestMichael LE

8/10 Good

Theethat

Travelled with group
Liked: Cleanliness, staff & service
Clean and locate in the middle of city but this hotel don't have elevator and Ginger room is on 6th floor.
Stayed 1 night in Oct 2022
Response from Michael Le on 22 Oct 2022
Hello Theethat Sakthongchai !Thank you very much for your review.Hope that everything going well with you and we will welcome you again in Ha NoiWith best regards.Michael LE

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful little hotel tucked down a quiet alleyway in Hanoi. The hotel is very charming with period detail and decorated with colour and character. Staff were very welcoming and friendly, and assisted with any help we needed, such as a taxi to the airport, restaurant recommendations, and leaving our bags while we left Hanoi for a couple of days. Breakfast was delicious with eggs cooked to order, beautiful local jams and fresh fruit. TV also had lots of English language choices which was nice when you need to collapse after walking the Hanoi streets all day! If you want to stay somewhere in Hanoi that has character and makes you feel very welcome, choose this hotel!
Stayed 1 night in Aug 2022
Response from Michael Le on 31 Aug 2022
Hi Mrs Lisa & Mr Paul !Hope that you are doing well and back home with full of memory in Vietnam. I'm very happy that you had enjoyed your stay with us and sharing your experience as well as nice comment , this really a great help our hotel and others traveler planing to visit Hanoi.Hope to welcome you again in HanoiBest regards,Michael Le

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean rooms. We stayed in two different rooms, the Lemongrass and the Ginger rooms. The Ginger room was great. The Lemonglass room was nice but does get noisy in the morning as it’s right above the kitchen.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is within walking distance of the busy markets, lake, and other tourist attractions. The room was big with a balcony that doesn't face the street so it was quiet in the evenings. The breakfast has a mix of typical Western foods and local. The staff is incredibly kind - Sales Manager Lan Anh is a great resource for things to do not only in Hanoi but also outside tours. Be sure to speak to her about any tour suggestions, dining, massages/spas, and activities. She'll go out of her way to make sure your stay is amazing.
Stayed 2 nights in Jan 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in a Fantastic Location
My wife and I loved the extremely convenient location of the hotel and the room was exceptionally comfortable, especially considering the relatively low cost of the hotel. The staff is extremely friendly and provided some great information on things to do in the area. I would definitely plan on staying here again.
Stayed 1 night in Dec 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoughtful, Central, and good value
This is a lovely hotel in an amazing location - perfectly central yet quiet. Rooms and building have lots of thoughtful features, from a true tea pot in your room to tasteful design in the bathrooms and furnishings. Breakfast was fine, with fresh fruit options and good coffee, but standard / somewhat lackluster warm offerings. Everyone working here was lovely and helpful. Our only real complaint, and it is a major one, is that our room in the back had very bad WiFi throughout our two nights. Sometimes it worked flawlessly, sometimes it didn't work at all, and usually it was somewhere in between. If the WiFi is working as they attest it normally does then this is a unique, tasteful, quiet, well located hotel that represents excellent value. We wouldn't hesitate to stay again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent customer service and charming rooms.
Stayed 1 night in Oct 2019

10/10 Excellent

Alex, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and location! Great spot near everything in old quarter. Staff were lovely and super helpful with everything. The space was great and felt like home.
Stayed 2 nights in Oct 2019

8/10 Good

Asvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place and good staff
Decent place in a tiny lane way. Very nice staff and good food. Worth the $$'s. Stairs were painful, but then again I guess thats part of the deal.
Stayed 2 nights in Sep 2019

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Michael LE on 25 Aug 2019
Dear Sir/Madam ! Thank you very much for taking your time sharing your review , this is a great help for other travellers to meet our Hotel if they are planning to visit Hanoi I hope to welcome you again at our Hotel With Best regards

10/10 Excellent

Wouter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in central Hanoi
I stayed in the Maison d'Orient for the second time and liked it as much as the first time. The staff is friendly and helpful without being over the top. Check in was efficient, and our luggage was brought up to our room by the staff, which was fortunate as we had a room on the 5th floor (no lift). The room was simple but with all necessary mod cons, i.e. an efficient and quite A/C, shower with plenty of hot water, toilet, small balcony and a great view over the rooftops of the neighbourhood, a comfy bed, and a small fridge pre-stocked with water, some softdrinks and a few beers. Breakfast is included in the room rate, and there is a a choice of eggs (scrambled, omelette, fried, boiled) or a bowl of vietnamese broth and noodles, which is also very tasty. In addition to this there is of course coffee, tea, fresh watermelon juice, cakes, toast, etc. In other words, more than enough to get you started for the day. The location of the hotel is in a small alley, in the warren of small streets between the old quarter and the cathedral. It is (relatively) quite at night, apart from the odd cockerel making himself heard, and it is a great location as a starting point for exploring the city. As is usual in Vietnam, there is free wifi available in the lobby and the rooms. Can warmly recommend the place.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Michael LE on 25 Aug 2019
Dear Sir/ Madam Thank you very much for your feedback this is a big help for other travelers to meet us if they are planning the trip to Hanoi Hope that you are well and much success Best regards

10/10 Excellent

Suhl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in boutique hotel
Great quiet location in the bustle of old town. Try for the top floor rooms, 501 and 502. Both have nice views from the small balcony and lovely light. No lift, however, so lots of stairs up to the 6th floor.
Stayed 1 night in Jan 2019
Response from Michael LE on 27 Jan 2019
Hello Mrs Suhl, Thank you very much for sharing your review ! Hope that you will have a good luck and good health in the up coming lunar New Year and oneday we will welcome you again if you are coming back to Hanoi. Michael LE

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel!
Stayed 1 night in Jan 2019
Response from Michael LE on 27 Jan 2019
Hello Ms Judith, Thank you very much for your feedback, Hope that you are well and much success , Oneday we will have a chance to welcome you again in Hanoi Best regards Michael LE

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly home from home.
All staff were so courteous & helpful. Really good location for the old quarter with excellent restaurants very close by. Enjoyed trying all the exotic fruits at breakfast & recommend the Hanoi soup!! Very comfortable bed & quiet room. We stayed in Anise on the top floor, the stairs kept us fit but they have a secret luggage lift.
Stayed 2 nights in Oct 2018
Response from Michael LE on 3 Nov 2018
Hello Mrs Janet ! Thank you very much for your time to post your review , This really great help us to meet other Guests if they are planning to Hanoi. We hope to see you again in Hanoi in the future ! Michael LÊ

10/10 Excellent

Chelle, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and host, so friendly and helpful, great to have some English speaking help! Helped us arrange an onward trip and gave us lots of great advice as and when we needed it, very reasonable price to stay and no commission on top of helping you with onward train travel etc. Great food and coffee too! Comfortable room (we stayed in cinnamon) very large and great bathroom with very good shower! Would definitely stay again and gladly recommend.
Stayed 2 nights in Oct 2018
Response from Michael LE on 3 Nov 2018
Hello Chelle ! We are Maison D'orient Hotel team would like to thank you for your nice review , we are very happy to see that our services had made your stay enjoyable. We all hope to see you again one day if you are coming back to Hanoi Best regards

8/10 Good

sharon, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in old quarter down quiet alleyway
Hanoi, crazy busy , crazy fun. Lots of lovely food.
Stayed 3 nights in Sep 2018
Response from Michael LE on 3 Oct 2018
Dear our Valued Guest ! We are Maison D’orient Hotel team and management would like to thank you for choosing our service, We hope to see you again on the next trip if you are coming back to Hanoi With our Best regards Michael LE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay within this price range, staff were helpful, bed was comfortable and the room was clean. Great location as well. No complaints.
Stayed 1 night in Aug 2018
Response from Michael LE on 3 Oct 2018
Dear our Valued Guest ! We are Maison D’orient Hotel team and management would like to thank you for choosing our Hotel, We are very happy that our hospitality and services could match your impression and your satisfaction . We hope to see you again on the next trip if you are coming back to Hanoi With our Best regards Michael LE

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Maison d’Orient. It is brilliantly located, central but quiet, and our room was charming. But the real plus is Michael, the manager of the hotel, who gave us great advice about where to go and eat, and allowed us to shower after our boat trip, although we had already checked out.
Stayed 2 nights in May 2018

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chuck, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Oasis in noisy part of town
Helpful staff before and during the visit. Excellent value for the money. Michael Le was helpful and provided support on advance ticket purchases, reservations, transport to / from airport. Rooms were clean and comfortable. If you are booking more than one room we would suggest that you contact them directly after the booking. The rooms have a wide range of configurations and if you communicate in advance you will get the best options of what they offer vs. your needs.
Stayed 2 nights in Apr 2018

10/10 Excellent

Kate, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the middle of Hanoi
We stayed there for 5 nights spread out over 10 days. The hotel was already super helpful before we got there as they helped us organise transport to all the locations in Northern Vietnam we wanted to go. The rooms are cute and nicely decorated. The location is excellent, very central but still rather quite as located in a side street. The staff is very nice, helpful and friendly.
Stayed 1 night in Mar 2018

10/10 Excellent

Robert, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place, quiet part of Old Quarter
Charming hotel with great character. Down an alley off of another alley, so very quiet but close to everything in the Old Quarter. Hotel staff went above and beyond to help me get taxis (even late at night). Will stay here on my next trip to Hanoi.
Stayed 2 nights in Mar 2018

10/10 Excellent

Mark, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful spot in the heart of the Old Quartre
An excellent base for exploring Hanoi. Situated down a culdisac it’s far quieter than others close by the room was fine but no view but a close walk from the window. The staff were very friendly and helpful and sorted good options for onward travel for us.
Stayed 3 nights in Mar 2018

8/10 Good

Miles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Cute hotel and friendly staff. Slightly difficult to find because its down an alley, but the location allows for a more quite night. Large rooms, clean, and walking distance to a lot in the area.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and quiet despite the noise of Hanoi Attentive staff quite clean and good breakfeast
Stayed 4 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff, very helpful.
The staff always greeted us when we came back from sight seeing and were very helpful. The motel was centrally located and very convenient to everything we wanted to do. Will stay here again on our next visit .
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
Friendly and helpfuk
The staff are very friendly and helpful, nothing is a trouble.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice small boutique hotel...
very friendly, professional staff good breakfast, very good location. would recommend and woukd stay again.
Stayed 3 nights in Aug 2017

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really charming and the staff are exceptionally helpful. Perfect area to walk around hanoi.
Stayed 1 night in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly small hotel with lovely decor
This is a lovely little hotel in the Old Quarter. We stayed in two rooms - before and after Halong Bay - and both were comfortable and clean. The Star Anise room on the top floor has a nice balcony. The management as very kind and helpful. They gave us advice on where to eat and where to get a haircut. We cancelled our last night because of a change in plans. Although it was too late for Expedia to give us a refund, the hotel offered us free taxi to the airport as compensation! Very kind. highly recommend.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienent and quiet hotel
Friendly, quite and the perfect location

10/10 Excellent

yun il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
Everything was so great. small balcony, colorful room except AC (sorry). but i must come back!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mazlina, Malaysia

Liked: Cleanliness, staff & service, room comfort
We really enjoyed our stay. The hotel is tucked away in a cul-de-sac in the backpackers area, making it very convenient to walk to most places. Surprisingly quiet and we were able to get good night sleeps without bring woken up by noise. Comfy beds. The bath leaked but straight after we left they started a week's work of repairs and refurbishment to get it ready for the high season. The owners were very friendly and helpful. They helped organised a private tour to the Perfume Pagoda, arranged transport to the airport and even took our luggage by motorbike to my next hotel around the corner.

8/10 Good

colin, Hervey Bay QLD Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great reasonably priced hotel in good location.It was close to everything but being down the end of a laneway it was very quiet, and comfortable.Micheal and the rest of the staff were friendly and very helpful.I booked 3 tours through them and i have no complaints about anything.They helped me organize my flight and accomadation in Hoi an also.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for Old Quarter, Hanoi
I stayed for two nights upon flying into Hanoi for vacation. It's a beautiful and quaint hotel with super friendly and helpful staff. The location may be a bit difficult to find at first but they came to greet me as I got out of my taxi on the main street around the corner. It's down a small alley away from the busy streets, which is very nice. The hotel and room are very lovely. My room was spacious with a cute balcony and nice bathroom. The breakfast, with fruits, coffee and choice of egg or soup was delicious and satisfying. I would definitely stay there again while visiting Hanoi.

8/10 Good

David, Kinver

Liked: Cleanliness, staff & service, property conditions & facilities
My first choice in Hanoi
Good stay in Hanoi. Hotel staff were great and spoke good English. Located in an alley off an alley but quiet and comfortable. Windows looked out onto concrete wall 2feet away, was the only downside. Excellent breakfast.

10/10 Excellent

katherine, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly boutique hotel
Maison d'Orient is by far the best small hotel I've stayed at in a long time! Tucked away at the end of a quiet street off a bustling strip, the hotel is walking distance to all the sights and great food and shopping. After a day in Hanoi's hectic traffic, it's simply a lovely place to come back to. I stayed in Ginger, with a great balcony, and Lemongrass—both are simple but well designed and stylish, and very comfortable. Breakfast is delicious. Wifi works everywhere. Staff were incredibly friendly and helped me book a few tours and transportation. I wouldn't stay anywhere else in Hanoi! I hope to go back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Great breakfast, great welcome, great room.