Mai Charming Hotel & Spa

Property class: 3.5

Choose dates to view prices

A short walk from Hanoi Old Town Night Market and Hoan Kiem Lake, Mai Charming Hotel & Spa provides a corner/local shop, a terrace and shopping on-site. Treat yourself to spa services, such as a facial, a manicure/pedicure or a body treatment. The on-site local cuisine restaurant, Mai Charming, serves breakfast. In addition to dry cleaning/laundry services and a business centre, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Executive Double Room, City View

Room

Executive Double Room, City View

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free wired internet

View all photos for Classic Double Room

Room

Classic Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Family Penthouse, 2 Queen Beds, City View

Room

Family Penthouse, 2 Queen Beds, City View

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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Exterior

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9.8 out of 10, Exceptional, 1,002 reviews
The price is RM1,460
RM1,656 total
includes taxes & fees
11 Dec - 12 Dec
Sofitel Legend Metropole Hanoi
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About the area

Located in Old Quarter neighbourhood, Mai Charming Hotel & Spa is connected to a shopping centre. Hanoi Old Town Night Market and Dong Xuan Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Looking to enjoy an event or a game while in town? See what's happening at Hanoi Stadium or Hanoi Indoor Games Gymnasium. Visit our Hanoi travel guide
Map
29 Hang Bong street, Hoan Kiem dist, Hanoi, 10000

What's nearby

  • A street with various shops, including a silk store and a clothing store.
    Hang Gai Street
    3 min walk - 0.3 km
  • A Gothic cathedral with twin towers, a large rose window, and a cross at the top.
    St. Joseph's Cathedral of Hanoi
    3 min walk - 0.3 km
  • A traditional temple with a dragon roof, surrounded by lush greenery and a calm lake.
    Hoan Kiem Lake
    5 min walk - 0.5 km
  • A night scene with a red-lit bridge over a calm lake, surrounded by trees and illuminated structures.
    Hanoi Old Town Night Market
    7 min walk - 0.6 km
  • A stage with performers in costumes, a water feature, and a dark background.
    Thang Long Water Puppet Theatre
    7 min walk - 0.6 km

Getting around

  • Cát Linh Station
    3 min drive
  • Hanoi Railway Station
    15 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive

Restaurants

  • Phở 10 Lý Quốc Sư
    1 min walk
  • Phở Gà Nguyệt
    2 min walk
  • chất coffee & drinks
    1 min walk
  • Bún Chả Đắc Kim
    2 min walk
  • Mỳ Phố
    1 min walk

About this property

Mai Charming Hotel & Spa

  • Hotel near Hoan Kiem Lake
  • St. Joseph's Cathedral of Hanoi and Hanoi Old Town Night Market are located near Mai Charming Hotel & Spa, which provides a corner/local shop, a terrace and shopping on-site. Treat yourself to spa services, such as a facial, a manicure/pedicure or a body treatment. The on-site local cuisine restaurant, Mai Charming, serves breakfast. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a business centre.
  • Other perks include:
    • A round-trip airport shuttle (surcharge), a TV in reception and ATM/banking services
    • Concierge services, a front desk safe and multilingual staff
    • Smoke-free property, a gift shop and massage treatment rooms
  • Room features
  • All guest rooms at Mai Charming Hotel & Spa boast thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 23-inch LCD TVs with cable channels
    • Fridges, electric kettles and daily housekeeping

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Frequently asked questions

Is Mai Charming Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mai Charming Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at Mai Charming Hotel & Spa?

Check-in begins at 2 PM.

What time is check-out at Mai Charming Hotel & Spa?

Checkout is at noon.

Does Mai Charming Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 18 per vehicle applies.

Where is Mai Charming Hotel & Spa located?

Located in Old Quarter, this hotel is within a 5-minute walk of Hang Da Market and St. Joseph's Cathedral of Hanoi. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Railway Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mai Charming Hotel & Spa Reviews

8.2

Very good

8.4

Cleanliness

8.8

Location

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 61 out of 164 reviews
Rating 8 - Good. 64 out of 164 reviews
Rating 6 - Okay. 30 out of 164 reviews
Rating 4 - Poor. 2 out of 164 reviews
Rating 2 - Terrible. 7 out of 164 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Hanoi

Very good hotel. Usually, I don't like boutique hotels, but this hotel was superb. Great location, great service, and friendly people. I recommend renting the electric bicycle. When you get to the counter, they explain everything in depth to you, which is unusual, but nice. The room itself was great; it had no windows to the outside, but the price I paid was well worth it. The room was very comfortable and it had a great shower and a very efficient toilet.
Verified review

6/10 Okay

3rd time for stay here, location is very good but breakfast need to improve.
Stayed 3 nights in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service

Very good location

It's in good location around Old quarter but very small room without window. And mostly old.. Anyway I had been staying with relax.
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is very Central in Hoan Kiem area, with a Nice Dialy Breadfast at Level-7 which can view outside scenery!!
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bel hôtel bien placé dans Hanoi et le vieux quartier. Personnel accueillant et très sympatique. Proche de tous les must see de la ville et des vins restaurants. Cependant, notre chambre était sans fenêtre, et elle était extrêmement humide et toute petite. Je vous recommande de payer un extra pour une meilleure chambre. Catherine, de l'agence de voyage de l'hôtel est très bien ainsi qu'il y a un spa.
Stayed 3 nights in Apr 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

잠만 자는거면 좋을듯

직원분은 굉장히 친절해요 아쉬운점은 방이 좁고 창문이 없어서 답답했어요.
Stayed 1 night in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
서비스 굿,온수 잘나옴^^ 그러나 모기가 있고 방음,약간 퀴퀴한 냄새는 아쉬움 하지만 전체적으로 가성비를 따져봤을때 평균 이상임.
Stayed 3 nights in Mar 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
立地がホアンキエム湖から近くて良いため、利用しました。 朝食は利用しなかったのですが、部屋の設備も良かったと思います。 以下、問題点です。 ・冬の利用だったのですが、エアコンに暖房機能がなかったため、星-1としました。 ・予約していたのにも関わらず、当日部屋がいっぱいで姉妹ホテルに案内されたため、星-1にしました。 ・代わりに案内された姉妹ホテルのグレードが明らかに下で、部屋の設備、朝食、アメニティーの品質がイマイチだったため、星-1にしました。 総合で考えると星2つの評価です。 予約したにも関わらず品質の下がる姉妹ホテルに案内するのは詐欺みたいなものだと思いますので、改善してほしいと思います。
Stayed 3 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mai Charming Stay

Staff were friendly and helpful , attentive to my needs. Two thumbs up!
Stayed 8 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

有り難うございました

11日間の旅のアレンジをMr.マイクにして頂き、一人では訪ねる事が困難な土地にも対応して頂きましたので目的地は全部回れ、前回同様に他ホテルのスタッフの皆さんにも感謝しております。思い出に残る良い旅をさせて頂きました。
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

就在三十六行街內，"吃喝買" 非常方便

酒店就在夜市，風景區和還劍湖旅遊區內，非常方便。 酒店附近20米內有便利店，米粉店，商品咨，咖啡廳........不用煩!!! 酒吧街走路只要10分鐘就到......晚上不用怕無聊喔!!
Stayed 3 nights in Mar 2018
Verified review

10/10 Excellent

Liked: Staff & service, room comfort

Overall stay was nice!

Strategic location to city and other attraction but not spacious.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 괜찮은 곳이에요 ㅎㅎ

저렴한 가격에 친절한 직원. 나쁘지 않은 조식. 돈을 더 내면 더 좋은 곳에 묵을 수도 있겠지만 가격대비 괜찮은 곳입니다 ㅎㅎ
Stayed 3 nights in Dec 2017
Verified review

6/10 Okay

Liked: Staff & service
On 2 different days there was a roach in the sink. The room had a window but the walk directly outside of it blocked natural light. But I did have lots of light coming into my room @ night time from the hallway both through the fan & the cracks in the door seal (loose term).
Stayed 3 nights in Nov 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗하고 친절한 곳

객실이 전체적으로 깨끗하고 모든 직원들이 친절했습니다.^^
Stayed 2 nights in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원분들이 상당히 친절하고 호텔이 전체적으로 깨끗해서 만족스러웠습니다.
Stayed 3 nights in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel sehr zentral gelegen.

Das Personal war sehr hilfsbereit und zuvorkommend. Die Zimmer waren nicht sehr groß, aber sauber und ruhig.
Stayed 2 nights in May 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convineant hotel to staying

I book hotel for three night but I stayed two nights only. Staff very good & always try to help. During our stays that restaurant breakfast was very good ,balanced. Finally I should thanks them for wonderful services. It's worth what I paid. Diffinetly I will stay again if wisits in Hanoi. Regards, Ajith
Verified review

6/10 Okay

Liked: Staff & service

立地良し。

チェックイン時にツアーを紹介してくれる。 飲食店もオススメを教えてくれる。 部屋は他のレビューにもあるように、カビ臭い感じ。ベッドのクッションもちょい臭い。 私の泊まった部屋は普通のカギで、開け方にコツがいる。 アメニティは、ｼｬﾜｰｷｬｯﾌﾟ、剃刀、歯ブラシ磨き粉、ｼｬﾝﾌﾟｰ、ボディｿｰﾌﾟ、固形石鹸などあり。 タオル類が2日間だけバスタオルだけだった、3日目はハンドタオルもあり。 コップなどがバッチャン焼きで良。 テレビの写り悪。 朝食の内容は良。窓ぎわは蟻に注意。 デポジットは無かった。 従業員の方々は良い印象。ありがとうございました。
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Værdi for pengene og god service

Vi skulle have en enkelt overnatning efter en Ha Long Bay tur inden vi kunne komme videre med en flyver. Personalet på Mai var meget hjælpsomme og hjalp os planlægge vores videre rejse. Der var en underlig lugt på værelset til at starte med, men efter at vi tændte AC'en på fuld blæs forsvandt det.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and best services

I and my sister have been for 6 days and 5 nights in Hanoi and Sapa. The staff at Mai Charming Hotel and Spa here took the best place of services. First start at offering us the most valuable tour in the best price. Took caring of our luggages and offering a nice comfort for us to take a shower even the day we didn't stay at their hotel. Full service of picking us from airport to hotel and hotel to the railway station. With the ticketing services. Staying at the hotel has been so nice. Vary and delicious breakfast are included with the affordable price. The room and stuff were clean and neat. Things were safe and sound here. The last thing was the best touring guide service. The staff was so nice. They never let you go out if you have no idea to travel. They are professional local tour guides. With their recommended attractions, local foods, ice cream, and coffee. You never be bored.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

JERRY FRONT DESK GUY SCAMMED US! DO NOT STAY HERE

In our 4 month trip across southeast asia this hotel was by far the worst experience we had! Jerry the man working the front desk scammed us. We booked a flight with him through the hotel departing from our next destination and when we got to the airport he never booked our ticket gave us some made up confirmation email. when we called the hotel to get our money back he went back and forth saying he would refund me my money 1 month later and i can't get a hold of him and i never got our $275 USD back. BE WARE OF JERRY HE WILL SCAM YOU! other than that the hotel was nothing special plenty of other hotels in the area for the same price and better quality.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr David Vietnam trip

Nice. New hotel walking distance to lake and old quarter, good breakfast
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien placé, parfait pour un court séjour

Très bon accueil, chambre confortable, juste un peu bruyant.