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Reviews of Luxhome Vinhomes Skylake

3.5 out of 5
Luxhome Vinhomes Skylake
50 Pham Hung, Hanoi, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 37 reviews" "
Rating 8 - Good. 4 out of 37 reviews" "
Rating 6 - Okay. 2 out of 37 reviews" "
Rating 4 - Poor. 6 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

5.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Khang

Travelled with group
Liked: Amenities
Thank you for everything.
Stayed 2 nights in Feb 2024
Response from Hoang on 21 Feb 2024
Thank you so much !

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
Unfortunately check in took an extra hour - we had bags put into a different room whilst we wandered around to wait. I was asked at reception if I had contacted the owner because the apartments are privately owned, we were not aware of this. It worked out ok after a while . Owner of the room spoke no English and we were trying to communicate via giogle translatior. The apartment wasn’t as described- only a washing machine / no dryer and the area with a couple of lines to hang clothes were filled with owners towels and sheets. I removed some of them to make room. Kitchen area had no cutlery except for one knife and a spatula, two small plates for five people, only two cups but enough bowls. There was no twin sofa bed as listed , the owner had to provide a spare mattress for the floor. Some mould in bathroom and kitchen area , cupboards and drawers needed a good clean. After stating housekeeping was only done if requested- owner turned up three times during the stay when were out and washed towels but left no additional dry ones, Apartment is about 45 mins outside of the city , too far if booking tours as meeting spots are in the city ( old quarter) and getting a late taxi on return is tricky if five or more people are in a group. The owner made an effort to tidy the room but it wasn’t roomy enough for five people - two would be ok, there was only enough couch sitting area for three , an office chair was provided for us. Fairly tidy place but we were disappointed.
Stayed 4 nights in Dec 2019
Response from Hoang on 4 Jan 2020
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2019
Response from Hoang on 8 Jan 2020
Thank you so much

4/10 Poor

Verified traveller

Disliked: Amenities
So.. so.... But, don't have key in post box. Difficult check in.
Stayed 1 night in Dec 2019
Response from Hoang on 9 Dec 2019
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Very bad. Didn't keep promises. Don't have key. Don't picked phone
Stayed 3 nights in Nov 2019
Response from Hoang on 9 Dec 2019
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
Really difficult check-in. Don't have rokm key, can't communicate staff.
Stayed 3 nights in Nov 2019
Response from Hoang on 9 Dec 2019
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -

10/10 Excellent

WonJung

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024
Response from Hoang on 4 Feb 2024
Thank you so much !

10/10 Excellent

GUNHEE

Stayed 3 nights in Jul 2023
Response from Hoang on 21 Jul 2023
Thank you so much. Hope to see you again next time

10/10 Excellent

DEUKHWAN

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Hoang on 9 Apr 2023
Thank you so much

8/10 Good

ysangho

Stayed 2 nights in Feb 2023
Response from Hoang on 9 Feb 2023
Thank you so much. Hope to see you again next time .

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Good
Very good, clean, comfortable .
Stayed 1 night in Dec 2020

4/10 Poor

SANGROK

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2020

6/10 Okay

SON SI ROCK

Travelled with group
Disliked: Room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Tony

Business traveller
Disliked: Room comfort
Need another call to get the key.
Stayed 1 night in Jun 2020

10/10 Excellent

Trickey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전반적으로 잘 관리된 룸에 매우 만족한다. 다만 침대 스프링 상태는 별로였다.
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
큰 숙소를 예약해서 만족했으나 관리 상태가 워낙 좋지 않아 실망이 크다. 6박을 예약했으나 하루만 자고 숙소를 옮겼다. 베트남 아파트 렌트에 대한 안좋은 기억만 생겼다.
Stayed 6 nights in Feb 2020

10/10 Excellent

HYOJIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
럭스홈 빈홈 스카이레이크
깨끗하고 안락한 숙소 입니다.. 이후에도 호텔 보다는 빈홈 스카이 레이크를 이용할 계획입니다..
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2020
Response from Hoang on 30 Jan 2020
Dear Mr/Ms Thank you for taking your precious time to share with us this feedback. We are thrilled that we were able to make your stay memorable. We will share your kind words with the team and thank you again for taking the time to write this review. We look forward to welcoming you back in the near future. Yours sincerely, - The Hotel Management -

10/10 Excellent

DongKuk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아파트가 깨끗하고 주상복합 건물이라 식당이나 상가 이용하기 매우 편리합니다 호텔 처럼 매일 메이크업도 해주었습니다 추천합니다. 다만 주변 물가가 베트남에서는 매우 비싼 편입니다. 한국의 80~90% 수준임
Stayed 5 nights in Jan 2020
Response from Hoang on 30 Jan 2020
Dear Mr/Ms Thank you for taking your precious time to share with us this feedback. We are thrilled that we were able to make your stay memorable. We will share your kind words with the team and thank you again for taking the time to write this review. We look forward to welcoming you back in the near future. Yours sincerely, - The Hotel Management -

10/10 Excellent

HYUNWOO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
럭스홈 GOOD!
숙소 위치가 좋고.. 침구류 및 수건, 청소상태가 좋았어요. 세안도구도 구비되어 있었네요.
Stayed 1 night in Dec 2019
Response from Hoang on 30 Jan 2020
Dear Mr/Ms Thank you for taking your precious time to share with us this feedback. We are thrilled that we were able to make your stay memorable. We will share your kind words with the team and thank you again for taking the time to write this review. We look forward to welcoming you back in the near future. Yours sincerely, - The Hotel Management -

2/10 Terrible

NAK JOON

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hoang on 11 Dec 2019
Thank you for your great review. Hope to see you again next time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good, apartment very nice.
Stayed 1 night in Dec 2019
Response from Hoang on 12 Dec 2019
Thank you so much

10/10 Excellent

SEOKJUN

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
구조 및 가격 아주 좋았어요. 대신 청소 미흡했어요.
Stayed 1 night in Dec 2019
Response from Hoang on 10 Dec 2019
Thanks so much for your great review. Hope to see you again next time

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗한 객실 및 친절한 호스트도 좋았습니다. 또한 접근성이 좋고 편의시설도 많아 편리했습니다.
Stayed 2 nights in Nov 2019
Response from Hoang on 27 Nov 2019
Dear Mr/Ms Thank you for taking your precious time to share with us this feedback. We are thrilled that we were able to make your stay memorable. We will share your kind words with the team and thank you again for taking the time to write this review. We look forward to welcoming you back in the near future. Yours sincerely, - The Hotel Management -

10/10 Excellent

Seung Hyun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Hoang on 22 Nov 2019
Thank you so much for your great review. Hope to see you again next time.

10/10 Excellent

hoang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
The apartment very nice
Stayed 1 night in Sep 2019
Response from Hoang on 24 Sept 2019
Thank you so much for your great review

10/10 Excellent

daekwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good.
it was good staying. good condition room, and easy to access.
Stayed 1 night in Aug 2019
Response from Hoang on 30 Aug 2019
Thanks so much for your great review. Hope to see you again next time

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
엉망진창
럭스홈빈홈 스카이레이크를 예약했는데 빈홈 스카이레이크 S3 을 주더군요 관리도 엉망이고 체크인도 제대로안되고... 호텔이아니고 아파트라 프런트도 없습니다 여튼 비싼돈 내고 굉장히 불편하고 짜증났습니다 다시는 이용안할듯 하네요
Stayed 2 nights in Aug 2019
Response from Hoang on 20 Aug 2019
Dear Sir, First of all, we would like to thank you for taking the time to provide us your concerns regarding your stay at Luxhome Vinhomes Skylake, and we do apologize for the inconveniences that you have experienced. I would like to share with you that we have discussed the issue with the relevant departments and ensured that all measures have been taken to avoid such problems in the future. We do appreciate your feedback and look forward to the opportunity to reinstall your confidence in us upon a future stay at Luxhome Vinhomes Skylake. Yours sincerely, - The Hotel Management -

10/10 Excellent

INCHEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleaned apartment
new opened apartment. Hence, the inside of room is so clean and owner send all kinds of message to easily access the apartment and room. The location is goods near to Kaengnam landmark 72, My Dinh and Big market(Vinh mart). When visit next time, will use it again.
Stayed 2 nights in Jul 2019
Response from Hoang on 1 Aug 2019
Dear INCHEON, Thank you for taking the time to share with us your review following your visit at LuxHome Vinhomes Skylake. I am glad to know that you had an overall pleasant experience at our beautiful, newly opened hotel. We look forward to welcoming you back in a not so distant future. Kind regards